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  1. Resume Examples
  2. Administrative Resumes
  3. Customer Service Resume Guide & Examples

Customer Service Representative Resume Template

Hiring Manager for Customer Service Representative Roles
Template approved by: Emma Berry-Robinson
Senior Hiring Manager - Customer Service Representative Roles
19+ Years of Experience

Jump to a section:

  • Customer Service Representative Resume (+ Google Doc & PDF Downloads)
  • Similar Customer Service Resume Templates
  • Other Administrative Resumes
  • Skills for Customer Service Representative Resumes
  •  Optimize Your Customer Service Representative Resume
  • Customer Service - 2022 Resume Guide (Recommended Reading)
  • See Alternative Careers to a Customer Support Representative
  • Customer Service Representative Resume Sample

    When applying for a customer service role, it’s important to show the recruiter that you have the required skills and knowledge for the job. You should highlight work experience that is relevant for the role, like in the given resume, which includes three instances of past work experience in a customer service capacity. It’s okay if you don’t have over 8 years of experience in customer service -- you can also highlight your experience in your skills and in your education section.

    Download Resume Template (Google Doc)   Download Resume in PDF  
    Use this resume template with strong bullet points to apply to be a customer service representative.

    Tips to help you write your Customer Service Representative resume in 2022

       Strong action verbs and tangible results in customer support

    The first bullet of each section has a strong action verb accompanied by a measurable outcome, i.e. “exceeded sales target by 18%”, “achieved a 100% customer approval”, and “greeted 100+ daily guests”. These bullets clearly communicate that the applicant is not only well-versed in customer service, but that they can deliver results that are beneficial to the company. You should include as many numerical examples like these as you can, since hiring managers often skim resumes for such measures of proof.

    Also see: Effective Action Verbs for your Resume
    Strong action verbs and tangible results in customer support - Customer Service Representative Resume
    Expand

       Education and skills related to customer support fields

    Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills. They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one. Try to list out all the qualities you can think of that a good customer service representative would have and highlight them in your resume. For example, this applicant highlights a very important skill -- communication -- showing that they received an M.S. in Communications and a Minor in Public Speaking. They also highlight their skill in Customer Satisfaction. What other customer service skills can you see that they highlight?

    Also see: How to List Your Education on a Resume
    Education and skills related to customer support fields - Customer Service Representative Resume
    Expand

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    Skills For Customer Service Representative Resumes

    Here are examples of popular skills from Customer Service Representative job descriptions that you can include on your resume.

    • Customer Service
    • Customer Experience
    • Customer Support
    • Zendesk
    • Teamwork
    • Social Media
    • Phone Etiquette
    • Time Management
    • Sales
    • Customer Relationship Management (CRM)
    Match Your Resume To These Skills

    Skills Word Cloud For Customer Service Representative Resumes

    This word cloud highlights the important keywords that appear on Customer Service Representative job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

    Top Customer Service Representative Skills and Keywords to Include On Your Resume

    Resume Guide: Detailed Insights From Recruiters

  • Customer Service Resume Guide & Examples for 2022
  • Improve your Customer Service Representative resume, instantly.

    Use our free resume checker to get expert feedback on your resume. You will:

    •  Get a resume score compared to other Customer Service Representative resumes in your industry.

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    •  Find the Customer Service Representative skills your resume is missing.

    It's instant, free and trusted by 1+ million job seekers globally. Get a better resume, guaranteed.

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    Customer Service Representative Resume

    Quickly jump to a section
      • Customer Service Representative Resume (+ Google Doc & PDF Downloads)
      • Similar Customer Service Resume Templates
      • Other Administrative Resumes
      • Skills for Customer Service Representative Resumes
      • Free Customer Service Representative Resume Review
      • Customer Service - 2022 Resume Guide
      • All Resumes
      • Resume Action Verbs
      • Other Resume Templates

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    I had a clear uptick in responses after using your template. I got many compliments on it from senior hiring staff, and my resume scored way higher when I ran it through ATS resume scanners because it was more readable. Thank you!
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