Revenue cycle management is an administrative process in the medical industry used for optimizing payments and the interaction between patients and healthcare companies. An optimized RCM can impact the organization’s financial goals and customer service. That’s why the role of the RCM specialist is so important.

A revenue cycle specialist is responsible for determining fees based on ICD-10 codes, managing patient information, and contacting insurance companies to determine patient coverage. Apart from filling this information in RCM systems, they must also follow up with patients to ensure they keep paying their medical bills.

This role has a combination of customer service and data analytic purposes. You will be regularly in touch with patients to approve or deny medical procedures based on their insurance balance. RCM specialists will also clarify their doubts regarding those approvals or denials and coordinate with them to get the best solutions.

To become an RCM specialist, you don’t necessarily need to have college-level education. However, it’s preferred by some employers to have at least an associate degree in Public Health or a similar field. Yet, equivalent work experience can help you land a job as a CRM specialist. You can highlight your educational background in your resume by including courses and certificate programs.

This role requires excellent time management skills, so it’s important to emphasize this in your resume. If you’d like to explore more relevant tips, feel free to read below. We’ll guide you to craft your revenue cycle resume, and you can use some of our customizable templates.

Revenue Cycle Resume Templates

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Revenue Cycle Manager

Revenue Cycle Specialist

Revenue Cycle Director

Revenue Cycle Analyst

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Keywords for Revenue Cycle Resumes

Revenue Cycle Resume Tips

Action Verbs to Use

Related Administrative Resumes

Get advice on each section of your resume:

Header

Summary

Experience

Education

Template 1 of 4: Revenue Cycle Manager Resume Example

A revenue cycle manager is responsible for overseeing the RCM team. They delegate tasks and identify issues with patients’ reimbursements or complaints. You should also coordinate with third-party insurance providers to evaluate patients' eligibility for a particular medical procedure. This is a role that requires strategic planning skills, so this is something you might want to highlight on your resume.

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A revenue cycle manager resume template that accentuates accomplishments.

Tips to help you write your Revenue Cycle Manager resume in 2024

Include any revenue cycle specialist certifications.

RCM certifications are not mandatory requirements for becoming a practitioner. However, they are indicators of excellence in the RCM industry. That’s why it is relevant to include them in your resume. One of the most industry-recognized certifications for this role is the AAHAM Certified Revenue Cycle Specialist. To be eligible for this credential, you should only have one year of experience in the field.

Also see: How to List Certifications on a Resume

Include any revenue cycle specialist certifications. - Revenue Cycle Manager Resume

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Highlight your leadership skills.

Revenue cycle managers should have excellent leadership skills since they are responsible for managing the RCM team. Additionally, you must train other employees so they can properly keep track of patients’ data and reimbursement charges.

Also see: Recruiter View: How To Show Leadership Skills on Your Resume

Highlight your leadership skills. - Revenue Cycle Manager Resume

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Skills you can include on your Revenue Cycle Manager resume

Healthcare Consulting

Medical Coding

Hospitals

Electronic Medical Record (EMR)

Revenue Cycle Management

Medical Terminology

Medical Billing

Healthcare Information Technology (HIT)

Healthcare Management

Template 2 of 4: Revenue Cycle Specialist Resume Example

A revenue cycle specialist plays two important roles in the team: customer service and administrative tasks. They manage payment information while coordinating with insurance companies to validate a patient’s coverage. You should additionally submit approval and denial notifications. For this reason, it is crucial to showcase excellent customer service skills on your resume.

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A revenue cycle specialist resume template that emphasizes technical skills and knowledge of industry tools.

Tips to help you write your Revenue Cycle Specialist resume in 2024

Indicate your familiarity with the insurance industry.

As a revenue cycle specialist, you must demonstrate that you are 100 percent familiar with insurance protocols and medical billing. This way, you will minimize errors in billing procedures and maximize the organization’s efficiency when coordinating with insurance companies.

Also see: How To Say Basic Knowledge on a Resume

Indicate your familiarity with the insurance industry. - Revenue Cycle Specialist Resume

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Demonstrate your knowledge of CPT medical codes.

CPT medical codes unify the vocabulary for medical professionals to code for healthcare services. This helps them improve communication and reporting systems. As a revenue cycle specialist, it is essential to have basic knowledge of these CPT medical codes since you’ll be using them daily.

Also see: Find Hard Skills To Include In Your Resume

Demonstrate your knowledge of CPT medical codes. - Revenue Cycle Specialist Resume

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Skills you can include on your Revenue Cycle Specialist resume

Medical Terminology

Managed Care

U.S. Health Insurance Portability and Accountability Act (HIPAA)

Electronic Medical Record (EMR)

Healthcare Management

Medicare

Medical Coding

Revenue Cycle

Healthcare Industry

Template 3 of 4: Revenue Cycle Director Resume Example

The revenue cycle director is the head of the RCM team, and their goal is to optimize patients’ interaction with medical billing. That’s why they will determine policies that help them streamline the billing process and coordinate with team members to follow these standards. Since this is a senior-level position, you should highlight your years of experience in the RCM industry, but remember to keep your resume concise. A two-page resume is ideal for senior positions.

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A revenue cycle director resume template that highlights management experience in the RCM field.

Tips to help you write your Revenue Cycle Director resume in 2024

Indicate a deep knowledge of RCM regulations.

RCM regulations control healthcare facilities billing processes to ensure transparency and reliability and prevent fraud. As a revenue cycle director, you should have deep knowledge of these regulations to protect the company from major financial losses or lawsuits.

Also see: Find Hard Skills To Include In Your Resume

Indicate a deep knowledge of RCM regulations. - Revenue Cycle Director Resume

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Mention the RCM systems you are familiar with.

There are numerous RCM systems that automate the billing process to enhance patients’ financial interaction with the organization. Some of the most popular ones are McKesson’s RCM software, Cerner’s revenue cycle manager, and ADP’s RCM enterprise solutions. You can mention on your resume any RCM tool in your skills section.

Skills you can include on your Revenue Cycle Director resume

Current Procedural Terminology (CPT)

Healthcare Consulting

Epic Systems

Medicaid

Medicare

Medical Terminology

Healthcare Information Technology (HIT)

Revenue Cycle Management

Revenue Cycle

Template 4 of 4: Revenue Cycle Analyst Resume Example

A revenue cycle analyst helps businesses evaluate their current RCM performance to identify areas that need improvement. Their ultimate goal is to help them maximize their profits and improve the entire billing experience. That’s why you will conduct audits and recommend more efficient RCM practices. This is a role in which you might have to work under pressure, so it’s important to Indicate your ability to work in a fast-paced work environment.

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A revenue cycle analyst resume template including professional certifications.

Tips to help you write your Revenue Cycle Analyst resume in 2024

Highlight your data analytic skills.

Revenue cycle analysts should have excellent data analytic skills. You must be able to collect, interpret, and analyze data to identify actionable insights. Additionally, you must perform trend analysis and forecast reports.

Also see: Analyze This: How To Demonstrate Analytical Skills on Your Resume

Highlight your data analytic skills. - Revenue Cycle Analyst Resume

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Demonstrate your influence in data-driven administrative decisions.

If you want to impress recruiters, demonstrate your value in previous projects. You can talk about accomplishments in recent jobs where you increase profits, minimized errors, and maximized compliance levels. This is a good way to position yourself better in the recruitment process.

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Skills you can include on your Revenue Cycle Analyst resume

Revenue Cycle Resume Tips

We spoke with hiring managers from top healthcare companies like UnitedHealth Group, CVS Health, and HCA Healthcare to gather their best advice for creating a stand-out resume in the revenue cycle field. They shared insider tips on what they look for when reviewing resumes and what makes a candidate truly shine. If you're applying for a revenue cycle position, make sure to follow these expert recommendations to increase your chances of landing an interview and ultimately, the job.

Highlight your revenue cycle certifications

In the revenue cycle field, certifications demonstrate your expertise and commitment to professional development. Be sure to prominently feature any relevant certifications you have earned, such as:

Certified Revenue Cycle Representative (CRCR)
Certified Revenue Cycle Specialist (CRCS)
Certified Revenue Cycle Executive (CRCE)
Certified Revenue Integrity Professional (CRIP)

Including these certifications on your resume will catch the attention of hiring managers and set you apart from other candidates who may not have invested in specialized training.

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Provide examples of revenue cycle performance metrics

Hiring managers want to see concrete examples of how you have contributed to the financial success of your previous employers. When describing your work experience, include specific metrics such as:

Reduced days in accounts receivable from 45 to 30 days
Increased clean claim rate from 85% to 95%
Achieved 98% accuracy rate in coding and billing
Collected $500,000 in outstanding patient balances

Avoid making vague statements like "improved revenue cycle performance" without providing any supporting data. The more specific you can be about your accomplishments, the more impressed hiring managers will be.

Tailor your resume to the specific job posting

One of the biggest mistakes job seekers make is using the same generic resume for every application. Instead, take the time to customize your resume for each position you apply to. Review the job posting carefully and make sure your resume highlights the specific skills and experience the employer is looking for.

For example, if the job posting emphasizes experience with a particular revenue cycle management system, make sure to include that on your resume. If the employer is looking for someone with strong coding skills, provide examples of complex cases you have successfully coded.

By tailoring your resume to the job, you show the hiring manager that you are a strong match for the position and increase your chances of being called for an interview.

Include a strong resume summary

A well-written resume summary can grab the hiring manager's attention and encourage them to keep reading. Your summary should be a brief overview of your most relevant skills and experience, tailored to the specific job you are applying for.

Revenue cycle professional with 5+ years of experience in healthcare billing and coding. Skilled in maximizing reimbursement, reducing denials, and improving revenue cycle performance. Seeking a position as a Revenue Cycle Specialist at XYZ Hospital to contribute my expertise in coding accuracy and accounts receivable management.

Avoid using a generic objective statement like "Seeking a challenging position in revenue cycle management." Instead, use your summary to showcase your unique value proposition and make a compelling case for why you are the best candidate for the job.

Show your career progression

Hiring managers want to see that you have grown and advanced throughout your career. When listing your work experience, make sure to showcase your progression by including:

Promotions to higher-level positions
Increases in responsibility or scope of work
Special projects or initiatives you led
Awards or recognition for your performance

On the other hand, avoid including irrelevant or outdated experience on your resume. For example:

Entry-level positions from more than 10 years ago
Jobs outside of the healthcare industry that are not directly related to revenue cycle

By highlighting your career progression and focusing on your most relevant experience, you show the hiring manager that you have the skills and drive to succeed in the role you are applying for.

Emphasize your knowledge of healthcare regulations

Revenue cycle professionals must have a strong understanding of the complex regulations governing healthcare billing and reimbursement. On your resume, be sure to highlight your knowledge of:

HIPAA privacy and security rules
Medicare and Medicaid regulations
ICD-10 coding guidelines
Payer-specific reimbursement policies

You can also mention any relevant coursework, training, or continuing education you have completed to stay up-to-date on regulatory changes.

Avoid simply listing "knowledge of healthcare regulations" on your resume without providing any specifics. The more detail you can provide about your expertise, the more confident the hiring manager will be in your ability to navigate the complex regulatory landscape of revenue cycle management.

Writing Your Revenue Cycle Resume: Section By Section

Header

As a revenue cycle professional, your resume header is the first thing employers will see. It's crucial to make a strong first impression and set the tone for the rest of your resume. Here are some key tips to keep in mind when crafting your header:

1. Keep it simple and professional

Your header should be clean, concise, and easy to read. Stick to a simple font like Arial or Calibri, and use a font size between 10-12 points. Avoid using fancy fonts, graphics, or colors that can distract from your content.

Here's an example of a well-formatted header:

John Smith, CPC
123 Main St, Anytown, USA | [email protected] | (123) 456-7890

Notice how the header is clear, organized, and includes only essential information. Avoid cluttering your header with unnecessary details, like this:

John Smith, CPC, CPPM, CRCR, CCS
123 Main St, Apt 4B, Anytown, USA 12345
[email protected] | (123) 456-7890
www.linkedin.com/in/johnsmith | twitter.com/johnsmith

Keep your header to 2-3 lines max. If space is limited, consider moving your credentials to a separate Certifications section.

2. Include your key certifications

As a revenue cycle professional, certifications are highly valued and can set you apart from other candidates. Include your most relevant certifications in your header, using common abbreviations like:

CPC (Certified Professional Coder)
CPPM (Certified Physician Practice Manager)
CRCR (Certified Revenue Cycle Representative)
CCS (Certified Coding Specialist)

For example:

Jane Doe, CPC, CRCR
[email protected] | (123) 456-7890

If you have multiple certifications, prioritize the ones most relevant to the job you're applying for. Avoid listing every certification you've ever earned, as it can look cluttered and detract from your key qualifications.

Not sure which certifications to include? Try our Targeted Resume tool to see which certifications are most in-demand for revenue cycle roles.

3. Use a professional email and phone number

Your contact information is a crucial part of your header, as it allows employers to reach out to you for interviews or follow-up questions. Make sure to use a professional email address that includes your name, like [email protected] or [email protected].

Avoid using casual or unprofessional email addresses, like:

Similarly, use a phone number that you check regularly and has a professional voicemail message. Consider using a Google Voice number if you don't want to use your personal cell phone.

Here's an example of a professional email and phone number in a header:

John Smith, CPC
[email protected] | (123) 456-7890

Before finalizing your resume, double check that your email and phone number are correct. A typo here could cost you an interview opportunity.

Summary

A resume summary for a Revenue Cycle position is optional, but it can be a valuable addition if you want to provide context or highlight key details that may not be immediately apparent from the rest of your resume. As a Revenue Cycle professional, your summary should focus on your experience and achievements in areas such as billing, coding, collections, and revenue optimization. Avoid using an objective statement, as it is outdated and does not provide value to the employer.

When crafting your summary, be objective and use metrics to showcase your impact. Mention your target job title or relevant keywords to optimize for applicant tracking systems (ATS). Keep your summary concise, ideally no more than one paragraph. Avoid duplicating information already covered in your resume, and steer clear of corporate buzzwords or directly mentioning soft skills.

How to write a resume summary if you are applying for a Revenue Cycle resume

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1. Highlight your expertise in revenue cycle management

Emphasize your knowledge and experience in key areas of revenue cycle management, such as:

Billing and coding
Claims processing and denials management
Revenue optimization and cost reduction
Compliance with healthcare regulations (e.g., HIPAA, Medicare, Medicaid)

Example of a strong revenue cycle summary:

Accomplished Revenue Cycle Manager with 8+ years of experience optimizing revenue performance for healthcare organizations. Skilled in implementing process improvements that have reduced denials by 25% and increased collections by 15%. Proficient in Epic and Cerner EHR systems. Committed to ensuring compliance with HIPAA, Medicare, and Medicaid regulations.

Make sure to tailor your expertise to the specific requirements of the job you're applying for. Review the job description carefully and incorporate relevant keywords and phrases.

2. Quantify your achievements with metrics

When possible, use specific numbers and percentages to demonstrate the impact of your work. This helps employers understand the scope and significance of your contributions. For example:

Implemented a new billing workflow that reduced A/R days by 20% within 6 months
Developed a denials management process that increased appeals success rate from 50% to 75%

Avoid making vague statements without supporting data:

Improved revenue cycle performance
Reduced denials and increased collections

Use our Score My Resume tool to get instant feedback on your resume. It checks your resume against 30+ key criteria that hiring managers look for, including the use of quantifiable achievements.

3. Showcase your leadership and collaboration skills

Revenue cycle management often involves working closely with cross-functional teams, such as clinical staff, IT, and finance. Highlight your ability to lead projects, collaborate with diverse stakeholders, and drive results. For example:

Spearheaded a cross-functional initiative to implement a new EHR system, collaborating with IT, clinical, and finance teams to ensure a smooth transition. The project was completed on time and under budget, resulting in a 10% increase in revenue within the first quarter post-implementation.

Avoid simply listing soft skills without context:

Strong leadership abilities
Excellent communication skills
Team player

When showcasing your leadership and collaboration skills, focus on the outcomes of your efforts. Use our Targeted Resume tool to ensure your resume includes the right skills and keywords for the Revenue Cycle position you're applying for.

Experience

The work experience section is the most important part of your resume as a revenue cycle professional. It's where you show hiring managers how you've applied your skills to drive results. In this section, we'll break down step-by-step how to write about your work experience effectively.

1. Highlight your revenue cycle accomplishments

Instead of just listing your responsibilities, focus on your accomplishments in each role. Show how you've directly impacted key revenue cycle metrics.

Compare these two examples:

Responsible for accounts receivable
Performed billing and coding tasks

Instead, quantify your impact like this:

Reduced A/R days by 10% through improving billing processes and staff training
Increased clean claims rate from 85% to 95%, recovering $2M in revenue

By using hard numbers, you give much more context to the scope and impact of your work. If you don't have access to exact metrics, use estimates or general numbers to provide scale.

Have a hard time quantifying your work? Run your resume through Score My Resume for instant feedback on where you can add more metrics to show your impact.

2. Showcase your career progression

Hiring managers love to see a track record of increasing responsibility and promotions. If you've advanced in your career, make it obvious by showing your trajectory. For example:

Revenue Cycle Analyst, ABC Health System
Senior Revenue Cycle Analyst
Manager, Revenue Cycle Operations

Even if your titles didn't change, you can show progression in your bullet points:

Managed A/R for 10 physician practices, up from 5 in previous role
Chosen to lead revenue cycle training for new centralized billing office serving 15 locations

Bolding your job titles is a good way to draw attention to your career progression, since it's one of the first things a hiring manager looks at. It's an easy way to make your promotions and trajectory more prominent.

3. Explain your role in complex initiatives

Revenue cycle departments are constantly implementing new systems, centralizing operations, or optimizing their practices. If you've played a key role in a major initiative, this is a great thing to showcase.

For example:

Led revenue cycle integration for 2 new hospitals during $500M merger, consolidating 3 distinct billing systems into a unified platform
Managed transition from in-house billing to outsourced vendor, including RFP process, contract negotiation, and go-live

These kinds of accomplishments show your ability to handle complex projects, adapt to change, and work cross-functionally. They give insight into the depth of your experience beyond daily tasks.

Use strong, specific action verbs to start each bullet point. Instead of "responsible for merger integration", say "led merger integration" or "oversaw merger integration". This puts the focus on your actions and ownership.

4. Highlight relevant tools and systems

Revenue cycle departments use a variety of specialized software and systems. Showcase your technical proficiencies by mentioning the specific tools you've used.

For example:

Proficient in Epic, Cerner, and Meditech EHR/billing systems
Skilled in using MedeAnalytics and Tableau for revenue cycle reporting and analytics

Mentioning industry-standard tools, especially in high-demand areas like data analytics or EHR, can set you apart. It shows your ability to hit the ground running and your familiarity with the systems a new employer likely uses.

Avoid generic phrases like "proficient in billing software". Mention tools by name to be as specific as possible.

Not sure if your resume highlights the right tools for the job you want? Paste your resume and the job description into Targeted Resume to see how well your technical skills align with what the employer is looking for.

Education

The education section of your resume should be brief and relevant to the revenue cycle position you're applying for. It's important to list your degrees in reverse chronological order, with the most recent one first. Here are some tips to help you write an effective education section:

1. List relevant degrees and certifications

Include your highest degree first, followed by any other relevant degrees or certifications you have earned. For example:

Bachelor of Science in Healthcare Administration
University of XYZ, Anytown, USA
Graduated: May 2019

Certified Revenue Cycle Representative (CRCR)
Healthcare Financial Management Association
Obtained: June 2020

If you have a degree in a field not directly related to revenue cycle, you can still include it, but focus on any relevant coursework or projects you completed.

If you're a recent graduate, you may include your GPA if it's 3.5 or higher. However, if you have several years of work experience, it's best to leave your GPA off your resume.

2. Keep it concise for mid to senior-level positions

If you have several years of experience in revenue cycle, your education section should be brief. Hiring managers are more interested in your work history and accomplishments. For example:

MBA, Healthcare Management
Bachelor of Science in Accounting

There's no need to include graduation dates or school names if you're a seasoned professional. This can also help prevent potential age discrimination.

If you have a master's degree or higher, you can leave off your bachelor's degree, unless it's directly relevant to the position.

3. Include relevant coursework and projects

If you're a recent graduate or have limited work experience in revenue cycle, you can bolster your education section by including relevant coursework and projects. For example:

Coursework: Healthcare Finance, Medical Coding and Billing, Healthcare Information Systems
Capstone Project: Developed a revenue cycle improvement plan for a local hospital, resulting in a 10% increase in collections

However, avoid listing basic or irrelevant courses, as they can clutter your resume. For example:

Coursework: English 101, Psychology 101, Basic Biology

If you completed any internships or volunteer work related to revenue cycle, you can include them in your education section or create a separate section for them.

Action Verbs For Revenue Cycle Resumes

It is important to keep your revenue cycle resume straight to the point and streamlined because it should be easy to scan. To do this you should synthesize what you want to say in the fewest number of words possible. A good way to do this is by integrating strong action verbs into your resume.

These action verbs will help you summarize your work experience and look more professional. You should use the appropriate action verbs for your occupation, so we’ve compiled a list of revenue cycle action verbs that you can use on your resume.

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Improved
Resolved
Strengthened
Scheduled
Supervised
Managed
Guided
Administered
Allocated
Analyzed
Audited
Budgeted
Calculated
Computed
Developed
Planned

For a full list of effective resume action verbs, visit Resume Action Verbs.

Skills For Revenue Cycle Resumes

As a revenue cycle specialist, your resume should demonstrate you have a vast knowledge of RCM systems and regulations. This includes being familiar with ICD-10 codes and client records management. Keep in mind that your responsibilities will vary depending on your employer.

However, some revenue cycle specialists take part in the data analytics process to evaluate the revenue performance and whether there’s room for improvement. If this is your case, you can highlight your data analytics and financial skills on your resume. Don’t forget to mention the RCM tools that you are familiar with. If you need more ideas for revenue cycle skills, consider checking our selection of hard skills for this occupation.

Revenue Cycle
Revenue Cycle Management
Medical Billing
Healthcare Management
U.S. Health Insurance Portability and Accountability Act (HIPAA)
Electronic Medical Record (EMR)
Healthcare
Medicare
Healthcare Information Technology (HIT)
Hospitals
Accounts Receivable (AR)
Medicaid
Managed Care
Medical Coding
Healthcare Consulting
Current Procedural Terminology (CPT)
Medical Terminology
Healthcare Industry
Epic Systems

For more skills, visit Revenue Cycle Skills & Keywords.

How To Write Your Skills Section On a Revenue Cycle Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Revenue Cycle Resumes

This word cloud highlights the important keywords that appear on Revenue Cycle job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

Top Revenue Cycle Skills and Keywords to Include On Your Resume

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