Customer Service Resume Guide

24 Customer Service Resume Examples - Here's What Works In 2024

Applying for a customer service role? Your resume is an essential part of your application. Below, we’ve compiled five resume templates with the most important qualities that hiring managers are looking for in 2023. (Google Docs and PDFs attached).

See Customer Service Resume Examples 
Hiring Manager for Customer Service Roles
Compiled by: Kimberley Tyler-Smith
Senior Hiring Manager
20+ Years of Experience

Have you ever been told that you have a sixth sense for other people’s emotions? Do you have superb communication skills? Do you love solving interesting problems?

If you answered yes to any of these questions, you could have what it takes to work in customer service. In the modern era, the need for strong customer service employees is higher than ever. The internet is helping brands reach global audiences and users, making the 24/7, “always-on” marketplace a reality. In addition, customer’s voices are amplified across platforms in the modern era, making the success of a business depend heavily on customer satisfaction.

A strong customer service team is key to building the foundation of a successful company, and recruiters are on the hunt for customer service representatives, managers, and supervisors who are adept at solving customer issues and who can represent and uphold the company’s brand. Experts project that the employment of customer service employees will grow a staggering 10% through 2024 -- faster than the average for any other field of expertise.

But as the field grows, so does the amount of competition. If you want to work in customer service, it’s important to ensure that your resume will stand out from the crowd.

What should a customer service resume in 2023 look like?

Below, we’ll go over 5 successful customer service resume templates that you can download and use. We’ll also go over some of the most important skills that hiring managers look out for, and some other useful tips to keep in mind as you write your customer service resume.

Template 7 of 24: Entry Level Customer Service Representative Resume Example

As an Entry Level Customer Service Representative, you're the front line of a company's communication with its customers. It's a role that demands exceptional interpersonal skills and a knack for problem-solving. Recently, the ability to navigate and use customer relationship management (CRM) software has become more important as companies digitalize their processes. When crafting your resume, it's crucial to portray not just your customer service abilities, but also your adaptability in a technology-driven workspace.

In this role, patience and empathy are also key. The pandemic has put customer service reps under increasing pressure as businesses pivot to meet changing consumer needs. Your resume should tell a story of resilience, adaptability, and unflappable customer service even when faced with challenging situations.

 Text Version
An exemplary resume for an Entry Level Customer Service Representative role.

Tips to help you write your Entry Level Customer Service Representative resume in 2024

Skills you can include on your Entry Level Customer Service Representative resume

Template 8 of 24: Entry Level Customer Service Representative Resume Example

If you’re still taking classes as a student, or even if you just graduated, the recruiting world can be an intimidating place -- especially if you don’t have much work experience. Don’t worry! You can use this template to show recruiters that you have relevant experience in internships or clubs, and that you’re fully capable and skilled for the role.

 Text Version
Students who are crafting an entry-level resume should lead with an education section to demonstrate your relevant interests and strengths.

Tips to help you write your Entry Level Customer Service Representative resume in 2024

Skills you can include on your Entry Level Customer Service Representative resume

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