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A customer service specialist is in charge of handling any customer queries and resolving any issues they may face in a timely manner. This may be in person, over the phone, or via email. To succeed you must be an excellent communicator and problem solver.
Recruiters will be looking to see customer service experience. While a degree is not always necessary, any related degree or certification will greatly benefit your application and resume.
You need to show that you are experienced in using basic customer service tools. So make sure your tools list reflects this. Go a step further by finding out the tools of your company of choice and ensure you include those in your resume when applying to that company.
Get a leg up on the competition by getting customer service certification. It will show your dedication to the profession and also indicate a strong skill set to recruiters.
We spoke with hiring managers at top companies like Amazon, Apple, and Walmart to understand what they look for in customer service specialist resumes. The following tips incorporate their advice and will help your resume stand out. Whether you're an experienced professional or just starting your career, these tips will guide you in crafting a compelling resume that showcases your skills and accomplishments.
Effective communication is essential for customer service specialists. Showcase your ability to communicate clearly and empathetically with customers.
Avoid generic statements that don't demonstrate your skills:
A resume summary, also known as a professional summary or summary statement, is a short paragraph at the top of your resume that highlights your most relevant skills, experiences, and achievements. While a summary is optional, it can be a valuable addition to your resume if you have extensive experience, are changing careers, or want to emphasize specific qualifications that may not be immediately apparent from your work history alone.
When writing a summary for a Customer Service Specialist resume, focus on your customer service skills, problem-solving abilities, and any relevant achievements or certifications. Tailor your summary to the specific job you're applying for by using keywords from the job description and showcasing how your qualifications align with the company's needs.
Avoid using an objective statement, as they are outdated and focus more on what you want rather than what you can offer the employer. Instead, use your summary to grab the hiring manager's attention and convince them to read the rest of your resume.
The work experience section is one of the most important parts of a customer service specialist resume. It's where you highlight your relevant experience and accomplishments to show hiring managers you have the skills to excel in the role.
In this section, we'll cover key tips to make your work experience section stand out. By following these tips, you'll be able to effectively showcase your customer service expertise and increase your chances of landing an interview.
When describing your work experience, use strong action verbs that are relevant to customer service roles. This helps hiring managers quickly understand the impact you made in your previous positions. Consider verbs like:
Avoid generic or weak verbs like "handled" or "assisted." Instead, choose powerful verbs that demonstrate your ability to take action and drive results.
Your education section is a key part of your customer service specialist resume. It shows hiring managers that you have the knowledge and training to excel in the role. In this section, list your degrees, certifications, and relevant coursework.
Here are some tips to make your education section stand out:
The skills section of your resume is a critical component that showcases your abilities and qualifications to potential employers. As a customer service specialist, it's essential to highlight the skills that are most relevant to the position you're applying for. In this section, we'll provide you with tips on how to craft a compelling skills section that will catch the attention of hiring managers and help you stand out from other candidates.
Here are examples of popular skills from Customer Service Specialist job descriptions that you can include on your resume.
This word cloud highlights the important keywords that appear on Customer Service Specialist job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.
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• Find the Customer Service Specialist skills your resume is missing.
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