Entry Level Customer Service Representative
Resume Examples: Proven To Get You Hired In 2024

Hiring Manager for Entry Level Customer Service Representative Roles
Compiled by: Kimberley Tyler-Smith
Senior Hiring Manager
20+ Years of Experience

Text Template #3

Entry Level Customer Service Representative Resume Sample

Your Name
Entry Level Customer Service Representative
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
Resume Worded March 2022 - Present
Customer Support Intern
Quickly resolved 800+ customer inquiries monthly, improving brand image and customer satisfaction.
Implemented a new CRM tool which improved the team's response time by 25%.
Advised and educated customers on newly released features, leading to an adoption rate increase of 30%.
Walmart June 2021 - March 2022
Effectively maintained 90% customer retention rate by troubleshooting issues in a timely manner.
Supported customer service initiatives that resulted in a 15% increase in positive customer reviews.
Developed an FAQ section that reduced customer inquiries by 20%.
Resume Worded University June 2021
Bachelor of Business Administration - Marketing
Specialization in Customer Services and Relations
Participated in a number of case studies targeted at improving customer experience and loyalty
Resume Worded Academic Center April 2021
Certificate in Advanced Communication Skills
Focused on advanced customer handling techniques
The course was completed part-time
Customer Service: Retail Customer Service, Call Center, Technical Support, Front Desk, Client Relations, Cross-selling/Up-selling
Software: Microsoft Office Suite, Salesforce, Zendesk, Slack, Asana
Certifications: Customer Service Professional Certification - National Retail Foundation (2021)
Volunteering: Resume Cares - Engaging with customers to help them find the best resources (2021 - Present)
Courses: Online Customer Service Course - Coursera (2020)
Projects: Oversaw customer satisfaction survey at Walmart, implemented changes that improved customer feedback scores by 12% (2021)
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Customer Support Representative Resume Sample

Your Name
Customer Support Representative
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
Coached.com February 2022 - Present
Customer Support Intern
Elevated customer support through personalizing responses, resulting in a 20% increase in customer satisfaction rate.
Streamlined process for managing customer feedback, facilitating a 30% increase in addressing customer needs.
Facilitated meetings to train new interns on company products and customer service protocol.
TJ Maxx September 2021 - February 2022
Retail Associate
Managed relationships with over 50 customers daily, improving sales conversion by 15%.
Assisted in the implementation of a new point-of-sale system, reducing processing times by 30%.
Maintained inventory accuracy of 98% throughout tenure.
Resume Worded Institute February 2022
Certified Support Management Professional (CSMP)
Completed training focusing on customer management and escalation strategies
Resume Worded University April 2021
Bachelor of Business Administration - Marketing
Relevant coursework: Consumer Behavior, Digital Marketing, Customer Relationship Management
Accomplishments: Cum Laude, Active member of the university’s Customer Support Society
Customer Service: Live Chat Support, Email Support, Telephonic Support, CRM Tools, SLA Management, Customer Feedback Analysis
Software: Strikedeck, Zoho Desk, Freshdesk, Google Workspace, MS Office Suite, Slack
Multilingual: English (Native), Spanish (Conversational), French (Basic)
Volunteering: Active Volunteer for the Red Cross Society (2021-Present), Mentor for Big Brothers Big Sisters of America (2021-Present)
Leadership & Training: Training by Zoho on Best Strategies for High Customer Satisfaction (2022), Leadership Training by Dale Carnegie (2021)
Awards & Achievements: Excellence in Customer Service Award - Coached.com (2022), 'Employee of the Month' Award - TJ Maxx (January 2022)
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Customer Service Agent Resume Sample

Your Name
Customer Service Agent
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
Resume Worded January 2022 - Present
Order Management Specialist
Managed up to 200 order inquiries daily while maintaining a 92% resolution rate.
Coordinated with shipping team to improve delivery timelines by 18%.
Improved the upselling conversion rate by 12% through targeted product recommendations.
Target April 2021 - January 2022
Store Associate
Delivered high-quality customer service, contributing to a 10% increase in repeat customers.
Collaborated with team members to surpass quarterly sales goals by 11%.
Improved the return process reducing customer complaints by 10%.
Resume Worded University May 2021
Bachelor of Business Administration - Customer Service Management
Coursework emphasis on Sales, Communication, and Customer Relationship Management
Studied part-time while working at Target
Resume Worded Institute December 2020
Certificate in Customer Service Excellence
Focused on improving communication skills and sales techniques
Customer Service: Issue Resolution, Customer Relationship Management (CRM), Complaint Management, Product Knowledge, Solution Suggestion
Communication: Active Listening, Persuasive Speaking, Proactive Communication, Conflict Resolution, Empathetic Communication
Sales: Cross-selling, Up-selling, Sales Promotion, Product Demonstration, Pricing Strategy, Sales Goals Attainment
Technical: Microsoft Office Suite (Excel, Word, PowerPoint), Zendesk, Zoho CRM, Salesforce (Intermediate)
Awards: Best Store Associate of the Month at Target (July 2021), Exceptional Customer Service Award at Resume Worded (March 2022)
Training & Certifications: Certified Retail Sales Associate (CRSA), Completed Training in Interpersonal Communication and Conflict Management
Volunteer Work: Volunteer at Local Food Bank (Weekly Participant, Organized two Donation Drives)
Projects: Initiated and led the 'Customer Delight Project' at Resume Worded, leading to 17% increase in customer satisfaction scores
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Customer Relationship Manager Resume Sample

Your Name
Customer Relationship Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
Coached.com December 2021 - Present
Customer Support Specialist
Exceeded customer response time targets by 25% by effectively prioritizing key issues.
Improved efficiency in system use by 20% by conducting bi-weekly training sessions for junior staff.
Led the creation of a customer feedback loop, increasing customer product satisfaction by 15%.
Best Buy May 2021 - November 2021
Sales Associate
Consistently achieved 95% of monthly sales targets.
Developed and fostered relationships with 50+ loyal customers.
Implemented a new product placement strategy resulting in a 10% increase in impulse purchases.
Resume Worded Institute November 2021
Certificate in Customer Relationship Management
The certification largely concentrated on CRM strategies, models, and reporting analysis
Acquired skills in communication, negotiation, and problem-solving as part of the curriculum
Resume Worded University April 2021
Bachelor of Business Administration - Marketing
Specialization in Consumer Behavior and Market Research
Awarded: Outstanding Student in Marketing, Dean's List: 2019 (Top 10%)
Software & Systems: Microsoft Office Suite, CRM Software (Salesforce, HubSpot), Zendesk, SAP CRM
Techniques: Customer Segmentation, Reporting & Analysis, Conflict Resolution, Networking, Upselling & Cross-selling, Promotional Campaign Management
Languages: English (Native), Spanish (Fluent), French (Basic)
Certificates: Certified Customer Experience Professional (CCXP) - CXPA
Professional Development: Attended the 'Improving Your Negotiation Skills' workshop at the Resume Worded Institute (2021)
Volunteering: Volunteer Customer Support Agent at the Local Community Center – Assisting individuals with service inquiries and issues
Awards: Employee of the Month, Best Buy (September 2021)
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Customer Engagement Specialist Resume Sample

Your Name
Customer Engagement Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
Amazon February 2022 - Present
Helpdesk Specialist
Reduced ticket backlogs by 40% through effective problem-solving and coordination.
Developed and automated reports to predict customer inquiry volumes, improving staffing efficiency by 20%.
Liaised with product team to address customer feedback, resulting in 10 significant product improvements.
Old Navy July 2021 - February 2022
Retail Sales Assistant
Achieved a monthly sales record, outperforming office average by 35%.
Conducted regular product trainings, boosting team product knowledge by 50%.
Grew the store's loyalty program by 15% by enhancing customer engagements.
Resume Worded University June 2021
Bachelor of Business Administration - Marketing
Concentration in Digital Marketing
Recipient of the Resume Worded Outstanding Student Award
Resume Worded Institute May 2021
Certified Retail Sales Professional (CRSP)
Recognized for exceptional customer relationship management
Customer Engagement Tools: Salesforce, Zoho CRM, Zendesk, Shopify, Slack
Marketing Platforms: Google AdWords, Google Analytics, MailChimp, Canva
Techniques: Upselling, Cross-selling, Customer Relationship Management (CRM), Customer Retention Strategies
Languages: English (Native), Spanish (Conversational), French (Basic)
Certifications: HubSpot Inbound Marketing Certification (2022)
Projects: Initiated a cause-marketing project which raised $5,000 for a local charity
Volunteering: Helping Hands Charity Shop - Assisted in day-to-day operations and marketing events (2021 – Present)
Leadership: Student Government - Vice President (2020-2021)

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