Highlight your customer service skills

Recruiters look for candidates who possess strong customer service skills. Showcase your abilities by including specific examples from your past experiences:

• Resolved an average of 50+ customer inquiries per day via phone and email
• Maintained a 95% customer satisfaction rating based on post-call surveys
• Collaborated with cross-functional teams to implement process improvements, reducing average call handling time by 20%

Avoid using generic statements that lack context, such as:

• Good communication skills
• Team player
• Problem-solver

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   Emphasize your ability to learn quickly

As an entry-level candidate, you may not have extensive experience in customer service. However, you can still showcase your ability to learn and adapt quickly. Highlight instances where you:

• Completed a comprehensive 4-week customer service training program, mastering product knowledge and call handling procedures
• Learned and effectively used a new CRM system within the first week of employment
• Received praise from supervisors for quickly grasping complex customer issues and providing effective solutions

   Include relevant volunteer or internship experience

If you lack paid customer service experience, don't worry. You can still showcase relevant skills gained through volunteer work or internships:

• Volunteered at a local community center, assisting visitors with inquiries and providing information about programs and services
• Completed a 3-month internship at a tech startup, handling customer support tickets and contributing to the development of the company's FAQ page

Avoid leaving out these experiences, as they demonstrate your commitment to customer service and your ability to apply your skills in real-world situations.

   Tailor your resume to the job description

Customize your resume for each job application to showcase how your skills and experiences align with the specific requirements of the role. For example:

Job description: "Proficient in using Zendesk to manage customer support tickets"
Your resume: "Skilled in using Zendesk to efficiently manage and resolve customer support tickets, handling an average of 30 tickets per day"

Avoid using a generic, one-size-fits-all resume that fails to address the unique needs of each employer.

   Quantify your achievements

Whenever possible, use numbers and metrics to quantify your accomplishments and demonstrate your impact in previous roles:

• Resolved an average of 75 customer inquiries per day, consistently exceeding the team's daily target by 25%
• Achieved a 98% customer satisfaction rating, outperforming the team average by 5%
• Contributed to a 15% reduction in call abandonment rates through effective call handling and problem-solving skills

Avoid using vague or subjective statements that don't provide concrete evidence of your abilities, such as:

• Handled a high volume of customer calls
• Provided excellent customer service
• Contributed to team success

   Showcase your technical skills

Many customer service roles require proficiency in various technical tools and systems. Highlight your experience with relevant software and platforms:

• Proficient in using Salesforce CRM to manage customer data and interactions
• Experienced in using Zendesk to handle customer support tickets, consistently meeting a 95% SLA for ticket resolution
• Skilled in using Microsoft Office Suite (Word, Excel, PowerPoint) to create and maintain customer documentation

By showcasing your technical skills, you demonstrate your ability to adapt to new tools and systems, making you a more attractive candidate for entry-level customer service roles.