Jump to a template:
Get advice on each section of your resume:
Jump to a resource:
A desktop support specialist is an upper-tier role. The holder of this office essentially performs the functions of a desktop support analyst but on a broader scope. In addition to technical support, a desktop support specialist also offers administrative support. These professionals typically have extensive knowledge of an organization’s IT infrastructure and, therefore, oversee its maintenance.
As this desktop support specialist resume template indicates, applicants for such top-tier desktop support roles must demonstrate a wealth of experience and an expansive skill set. So, the resume focuses more on these two components. The resume shows the applicant’s broader knowledge (Master’s degree in Psychology), which can be handy when working with other people and teams on projects.
At this level, hiring managers are more interested in applicants with people, coordination and organizational skills. These are important for cooperative teamwork, mentoring, supervision, and project management. This resume showcases the applicant’s ability to train other employees, cooperate/work with different teams, and lead projects.
Notice how this resume template highlights many of the applicant’s technical skills. Desktop support roles are typically skill-intensive, so if you have the skills, flaunt them. For such senior positions, more skills show you have the baseline abilities to fill the position. It also shows you’re an ambitious person.
As a career coach and former hiring manager, I've reviewed hundreds of resumes for Desktop Support Specialist roles at companies like IBM, Dell, and Microsoft. I've seen firsthand what makes a resume stand out and get noticed by recruiters in this field. In this article, I'll share my top tips for crafting a strong Desktop Support Specialist resume that will help you land more interviews and get hired faster.
Hiring managers want to see that you have the technical skills and knowledge needed to succeed in a Desktop Support Specialist role. Be sure to prominently feature your technical skills and any relevant certifications on your resume.
Here are some examples of how to showcase your technical expertise:
A resume summary is an optional section that highlights your most relevant qualifications for the job you're applying for. While it's not required, a well-written summary can give hiring managers a quick overview of your skills and experience, and help your resume stand out from the competition. However, you should avoid using an objective statement, as these are outdated and focus on what you want rather than what you can offer the employer.
When writing a summary for a desktop support specialist position, focus on your technical skills, problem-solving abilities, and customer service experience. Use keywords from the job description to show that you're a good fit for the role, but avoid repeating information that's already included elsewhere in your resume.
The work experience section is the heart of your resume as a desktop support specialist. It's where you highlight your relevant experience and skills, and show potential employers how you can contribute to their organization. Here are some key tips to make your work experience section stand out:
When describing your desktop support experience, use powerful action verbs that showcase your skills and accomplishments. Some examples include:
These verbs help create a strong, active voice that grabs the reader's attention. Avoid passive phrases like 'responsible for' or 'participated in'.
Weak: Responsible for resolving user issues
Strong: Diagnosed and resolved complex user issues, ensuring minimal downtime
Your education section is a key part of your desktop support specialist resume. It shows hiring managers that you have the necessary knowledge and training for the role. Follow these tips to make your education section stand out.
The skills section of your resume is crucial for showcasing your technical abilities and expertise to potential employers. As a desktop support specialist, it's important to highlight the specific skills that are relevant to the job you're applying for. In this section, we'll break down the key steps you should follow when crafting your skills section to make it stand out to hiring managers.
Here are examples of popular skills from Desktop Support Specialist job descriptions that you can include on your resume.
This word cloud highlights the important keywords that appear on Desktop Support Specialist job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.
Use our free resume checker to get expert feedback on your resume. You will:
• Get a resume score compared to other Desktop Support Specialist resumes in your industry.
• Fix all your resume's mistakes.
• Find the Desktop Support Specialist skills your resume is missing.
It's instant, free and trusted by 1+ million job seekers globally. Get a better resume, guaranteed.
Upload your resume
Thank you for the checklist! I realized I was making so many mistakes on my resume that I've now fixed. I'm much more confident in my resume now.
