Desktop Support Specialist

Desktop Support Specialist Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Desktop Support Specialist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Active Directory
  • Technical Support
  • Windows 7
  • Windows 10
  • Computer Hardware
  • Troubleshooting
  • Windows Server
  • Software Installation
  • Laptops
  • Printer Support
  • Networking
  • Microsoft Endpoint Configuration Manager
  • Windows
  • Remote Desktop
  • Windows XP
  • System Administration
  • Microsoft Exchange
  • Operating Systems
  • Desktop Computers
  • Computer Repair
  • Desktop Support Management
  • Computer Hardware Troubleshooting
  • Desktop Application Support
  • IT Hardware Support
  • Servers
  •   Show full list

Resume Skills: Software

  • Microsoft Office Suite
  • Adobe Creative Suite
  • Remote Desktop
  • TeamViewer
  • Norton Ghost
  • Active Directory
  • Exchange Server
  • MS Office Suite
  • Google Workspace
  • Zendesk
  • VMWare
  • Citrix
  • Adobe Acrobat Pro
  • Jira
  • Confluence
  • SharePoint
  • Photoshop
  • Acronis
  • Remedy Incident Management
  • Office 365
  • Remote Desktop Protocol
  • JIRA
  • ServiceNow

Resume Skills: Operating Systems

  • Windows
  • macOS
  • Linux
  • Linux (Beginner)
  • MacOS
  • Unix

Resume Skills: Hardware

  • Printers
  • Scanners
  • Servers
  • Desktops
  • Laptops
  • Mobile Devices

Resume Skills: Networking

  • TCP/IP
  • LAN
  • WAN
  • VPN
  • Wireless Networking
  • DNS
  • DHCP
  • SMTP
  • SNMP
  • HTTP/HTTPS
  • SIP
  • LAN/WAN
  • Firewall
  • Firewall Management

Resume Skills: Programming

  • Python
  • JavaScript
  • C++
  • SQL
  • Java
  • Shell Scripting

Resume Skills: Technical Proficiency

  • Windows
  • MacOS
  • Linux

Resume Skills: IT Support Tools

  • ServiceNow
  • JIRA Service Desk
  • Remote Desktop
  • Mobile Device Management

Resume Skills: Languages

  • Bash Scripting
  • Python (Beginner)
  • SQL (Beginner)

Resume Skills: Technical

  • Hardware troubleshooting
  • Software troubleshooting
  • Remote desktop assistance
  • Hardware Troubleshooting
  • Network Configuration & Setup
  • System Administration
  • Cybersecurity Steps

Resume Skills: Network Protocols

  • TCP/IP
  • FTP
  • DNS
  • SMTP
  • DHCP
  • VPN
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Desktop Support Specialist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Desktop Support Specialist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Select a free resume example
Your Name
IT Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded June 2019 - Present
IT Support Specialist
Led a comprehensive audit of company laptops and desktop computers, identifying system inefficiencies and improving operational efficiency by 20%.
Developed and implemented an upgraded data backup and recovery system, resulting in a 50% decrease in data retrieval times.
Streamlined Remote Desktop processes to enhance remote work efficiency, reducing troubleshooting time by 40%.
Google January 2013 - May 2019
IT Support Agent
Conducted 50+ remote software installations monthly with a nearly perfect success rate.
Improved system administration processes which increased system uptime by 15%
Significantly reduced the number of repeat customer calls by 30% through effective resolution of technical issues.
Apple July 2008 - December 2012
Computer Repair Specialist
Achieved an excellent client satisfaction rating of 96% by promptly addressing and resolving system issues.
Successfully repaired an average of 30+ computers per week, exceeding the company weekly target by 20%.
EDUCATION
Resume Worded Institute March 2019
Certification in IT Support
Focused on advanced IT skills including software troubleshooting and system maintenance
Resume Worded University June 2008
Bachelor of Technology - Computer Science
Specialized in Network Administration and Security
Awards: Resume Worded Merit Scholarship (Top 5% of the class)
SKILLS
Operating Systems: Windows (Expert), Linux (Beginner), MacOS (Intermediate)
Networking: TCP/IP, DNS, SMTP, DHCP, SNMP, HTTP/HTTPS, SIP
Programming: Python, JavaScript, C++, SQL
Software & Applications: MS Office Suite, Google Workspace, TeamViewer, Zendesk, Active Directory, VMWare, Citrix
OTHER
Certifications: Cisco Certified Network Professional (CCNP), ITIL Certification
Leadership & Volunteering: Mentor for junior IT support team at Google, member of computing outreach program at Apple
Projects: Developed an internal tool to automate weekly IT reports saving 2 hours a week, Implemented end-to-end encryption for inter-departmental communication at Resume Worded
Your Name
Desktop Support Analyst
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded June 2018 - Present
Desktop Support Analyst
Leveraged Active Directory and Windows 10 to streamline software installations, resulting in a 15% reduction in support ticket volume.
Implemented an upgrade of Windows Server, improving system functionality, and reducing maintenance time by 20%.
Employed remote desktop support through VPN to resolve critical issues, reducing downtimes by 30%.
Performed troubleshooting on networking and Microsoft Exchange issues, successfully improving email uptime by 25%.
Enhanced printer support and computer hardware maintenance which lead to a boost in overall workplace productivity by 15%.
Coached.com January 2022 - Present
Senior Desktop Support Analyst
Implemented a new ticketing system which improved issue resolution times by 35%
Developed and implemented a peer mentoring program that increased team efficiency by 20%
Coordinated a hardware upgrade project resulting in increased system performance by 50%
Streamlined the system deployment process, reducing set-up time by 40%
Introduced remote troubleshooting techniques, reducing number of site visits required by 75%
IBM May 2016 - May 2018
IT Support Specialist
Maintained PCs, laptops and other hardware, reducing equipment downtime by 50%.
Provided technical support using Windows 7 and Office 365, optimizing productivity by 20%.
Managed system administration tasks which increased efficiency by 10%.
Hewlett Packard Enterprise May 2018 - December 2021
Desktop Support Analyst
Collaborated with IT team on a network upgrade project, reducing annual maintenance costs by 25%
Developed a comprehensive user guide, decreasing system-related user queries by 40%
Implemented an automated software update process, increasing system uptime by 30%
Resume Worded January 2015 - April 2018
IT Support Specialist
Managed and resolved over 1000+ technical issues, leading to a 30% increase in operational efficiency
Conducted bi-weekly training sessions, improving team’s working knowledge of company's IT infrastructure
Collaborated with the infrastructure team to roll out a data backup and recovery program.
EDUCATION
Resume Worded Institute June 2021
Certified Information Systems Security Professional (CISSP)
Recognized globally as a standard of achievement for security professionals
Resume Worded University April 2016
Bachelor of Science in Information Technology
Major: Network Security
Dean's List 2016; Top 10% of class
SKILLS
Operating Systems: Windows, MacOS, Linux
Software Tools: VMware, Active Directory, Citrix, MS Office Suite, ServiceNow
Network Protocols & Services: TCP/IP, DNS, DHCP, VPN, FTP
Hardware: PCs, Laptops, Printers, Servers, Networking equipment
OTHER
Certifications: CompTIA A+ (2016), CompTIA Network+ (2017), CompTIA Security+ (2018)
Conferences & Workshops: Cyber Security Summit participant (2019, 2020, 2021)
Volunteering: Worked as a tech support volunteer at local community center
Courses: Completed 'Understanding and Managing IT Risks' course from Coursera
Your Name
IT Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com January 2019 - Present
IT Support Specialist
Piloted the transition from Windows XP to Windows Server, resulting in a 20% performance improvement across departments.
Performed hardware maintenance and software installation using Microsoft Endpoint Configuration Manager, saving 15 hours per week.
Achieved smooth network operations by troubleshooting connectivity problems, leading to a 10% decrease in reported networking issues.
Successfully supported the handling of ITIL processes to improve IT service management.
Resume Worded January 2022 - Present
IT Support Specialist Team Lead
Led a team of 7 to provide IT support for over 200 users leading to a 50% reduction in escalations
Revamped the internal IT knowledge base leading to a 30% reduction in repeat questions
Implemented data-driven approach in issue resolution, reducing resolution time by 35%
Piloted the adoption of cloud storage, improving data recovery times by 70%
Negotiated with vendors to reduce IT hardware expenses by 25%
Dell May 2017 - December 2018
Hardware Support Associate
Provided effective printer support, ensuring 98% uptime for multiple departments.
Maintained and assisted in managing the Active Directory, reducing troubleshooting time by 25%.
Participated in the upkeep of all office operating systems, ensuring a 99% uptime.
IBM June 2017 - December 2021
IT Support Specialist
Improved the user onboarding process, reducing setup errors by 60%
Managed the hardware and software inventory, reducing annual IT expenditure by 20%
Reduced network downtime by 40% by rolling out proactive maintenance measures
Coached.com January 2014 - May 2017
Junior IT Support Specialist
Received 'Employee of the Month' for successfully troubleshooting and resolving a critical server outage
Participated in a data migration project, moving 5TB data with minimal disruption
Helped develop user manuals, reducing common IT inquiries by 35%
EDUCATION
Resume Worded University April 2017
Bachelor of Science in Computer Science
Emphasized on Hardware Engineering and Network Security
Minor in Business Administration
Resume Worded Institute January 2016
CompTIA A+ Certification
Certification focusing on troubleshooting and problem solving
Mastered installing and configuring operating systems
SKILLS
Operating Systems: Windows, macOS, Linux, Unix
Programming Languages: Python, Java, C#, C++
Hardware: Dell, HP, Cisco, IBM, Lenovo
Network Protocols: TCP/IP, DNS, HTTP, SMTP, SNMP
OTHER
Certifications: Microsoft Certified: Azure Fundamentals
Projects: Development of a remote monitoring tool for large server rooms
Volunteering: Weekly mentor for local coding bootcamp
Awards: Employee of the Year, Dell (2018)
Your Name
Hardware Support Associate
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com April 2019 - Present
Hardware Support Associate
Orchestrated a comprehensive laptop and PC maintenance plan that lead to a 30% decrease in repair times.
Utilized Windows 10 and Windows 7 in provision of technical support, resulting in a drop in ticket volume by 35%.
Managed Office 365 updates and user issues, ensuring a 95% positive feedback from end users.
Delivered remote support via VPN, improving response times and user experience.
Microsoft March 2017 - March 2019
Desktop Support Technician
Utilized Microsoft Exchange to improve email systems uptime to 99.5%.
Expedited software installations by leveraging Active Directory, reducing installation time by 40%.
Managed Windows XP to Windows Server upgrade, enhancing system performance by 15%.
EDUCATION
Resume Worded University December 2016
Bachelor of Science - Computer Engineering
Specialized in Hardware and Networking
Award: Winner of Annual Tech Innovation Challenge 2015
Resume Worded Institute January 2017
A+ Certification - IT Technician
Trained in installation and troubleshooting of hardware and software
Ranked in the top 5% of all candidates
SKILLS
Hardware & Networking: Hardware Installation, Network Troubleshooting, LAN/WAN, TCP/IP, VPN
Operating Systems: Windows, Linux, MacOS
Software & Tools: Microsoft Office Suite, CRM Software, Remote Desktop Services, Helpdesk Software
Testing & Debugging: Hardware Diagnostics, System Testing, Issue Tracking, Debugging Tools
OTHER
Certifications: Cisco Certified Network Associate (CCNA) - 2018, Microsoft Certified: Azure Fundamentals - 2019
Volunteering: Tech guide, Digital Literacy Program for Seniors (2018-Present)
Projects: Built a Home Automation System using Raspberry Pi and Python - 2016
Awards: Employee of the Month - Microsoft, January 2019
Your Name
IT Service Desk
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com January 2022 - Present
IT Service Desk Manager
Managed a team of 15 Service Desk Engineers, improving First Call Resolution rates by 50%
Implemented a new call routing strategy, leading to a 30% drop in average wait time
Introduced a proactive approach to maintenance, reducing system downtime by 25%
Spearheaded an initiative to move to an AI-supported chat system, improving response times by 40%
Renegotiated contracts with vendors, saving the company $500,000 annually
Microsoft May 2015 - December 2021
IT Service Desk Engineer
Resolved 20,000+ tickets with a customer satisfaction rating of 98%
Implemented a knowledge management tool that reduced time spent looking for resources by 35%
Presented weekly technical updates to the team, improving technical knowledge by 25%
Resume Worded January 2012 - April 2015
Help Desk Analyst
Implemented a ticket prioritization system, reducing critical issue resolution time by 50%
Assisted in the rollout of an organization-wide software upgrade
Managed user account lifecycles, reducing security risks by 30%
EDUCATION
Resume Worded Institute December 2021
Certified Information Security Manager (CISM)
Completed part-time while serving as IT Service Desk Manager at Coached.com
Resume Worded University May 2011
Bachelor of Science in Information Technology
Specialized in Network Security
Graduated Cum Laude
SKILLS
Technical Skills: Windows Server, Active Directory, LAN/WAN, Virtualization Technologies (VMware, Hyper-V)
Programming: JavaScript, PowerShell, Python, SQL
Help Desk Tools: Service Now, Jira, Zendesk, Atera
Security: Firewall configurations, Virus protection software, Network security, Encryption (SSL/TLS)
OTHER
Certifications: ITIL Foundation Certification, CompTIA A+ Certification
Leadership & Volunteering: Volunteer IT Instructor at local youth center, Mentored new IT graduates at Microsoft
Projects: Processed improvement project resulted in increased ticket resolution by 20%
Professional Engagements: Member of Information Systems Audit and Control Association (ISACA), Active participant in DevOps Online Summit
Your Name
IT Support Technician
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2022 - Present
Senior IT Support Technician
Led a server upgrade project, improving system performance by 60%
Introduced automated patch deployment, increasing security by 30%
Implemented a self-service password reset tool, reducing password reset tickets by 70%
Conducted bi-weekly knowledge sharing sessions, improving team collaboration by 40%
Negotiated a 20% discount with the software license vendor, saving the company $200,000 annually
Dell May 2015 - December 2021
IT Support Technician
Revamped software distribution process, reducing deployment time by 80%
Coordinated with the network team on a firewall upgrade project
Resolved 100% of escalated technical support tickets in a timely manner
Coached.com January 2011 - April 2015
Junior IT Support Technician
Assisted in the migration from Windows 7 to Windows 10 for 800 users
Received 'Star Performer' award for consecutively achieving highest customer satisfaction scores
Contributed to a 40% decrease in downtime by improving maintenance processes
EDUCATION
Resume Worded Institute December 2021
Certified Information Systems Security Professional (CISSP)
Certification focuses on skills in IT security, including security and risk management, asset security, security architecture and engineering
Resume Worded University May 2015
Bachelor's in Information Technology
Specialization in Network Administration
Achievements: Dean's Honors List for four consecutive years
SKILLS
Operating Systems: Windows, Linux, MacOS, UNIX
Programming Languages: Python, JavaScript, C#, Ruby, SQL, Bash
Networking: TCP/IP, LAN/WAN, Wireless Networking, Ethernet, VPN, Firewalls
Systems & Databases: Active Directory, Exchange, MySQL, PostgreSQL, Oracle
OTHER
Professional Development: Completed ITIL Foundations Course
Certifications: CompTIA A+ Certification, CompTIA Network+ Certification
Publications: Authored 'A Comprehensive Guide to Troubleshooting' published in Tech Advisor Journal
Your Name
Help Desk Analyst
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com January 2022 - Present
Senior Help Desk Analyst
Designed and implemented a customer feedback system, increasing customer satisfaction scores by 50%
Deployed a new IT helpdesk software leading to a 70% increase in efficiency
Developed a comprehensive troubleshooting guide, reducing resolution time by 30%
Conducted a complete audit of IT assets, ensuring a 100% audit compliance
Introduced a process for remote software installations, reducing the number of physical interventions by 40%
Google June 2015 - December 2021
Help Desk Analyst
Improved knowledge base by 70% by documenting frequently faced issues and their solutions
Consistently achieved top customer satisfaction rating for resolving support tickets effectively
Managed IT procurement and inventory, saving the company 15% in annual IT costs
Resume Worded January 2012 - May 2015
Junior Help Desk Analyst
Revamped the client onboarding process, leading to a reduction in setup time by 50%
Worked collaboratively with other IT teams to resolve cross-functional issues
Received 'Rising Star' award for exceeding KPI targets for four consecutive quarters
EDUCATION
Resume Worded Institute January 2022
Certified Information Systems Security Professional (CISSP)
Ranked in top 5% worldwide
Resume Worded University December 2011
Bachelor of Technology - Information Technology
Specialized in Cybersecurity and Network Engineering
Awards: Dean's List 2011 (Top 10%)
SKILLS
Operating Systems: Windows Server (Advanced), Linux (Intermediate), MacOS (Intermediate)
Ticketing Software: Jira (Expert), Zendesk (Expert), Intercom (Expert), Freshdesk (Intermediate)
Network Tools: Wireshark (Expert), SolarWinds (Expert), ManageEngine (Intermediate), Nagios (Intermediate)
Software & Languages: JavaScript (Intermediate), HTML (Intermediate), Office 365 (Expert), AWS Cloud Practitioner (Intermediate)
OTHER
Certifications: CompTIA A+ Certified (2023), Network+ Certified (2020), Security+ Certified (2020)
Projects: Implemented company-wide ticketing system integration with Office 365 at Google
Leadership & Volunteering: Google Help Desk Team Leader (2018 - 2020), Resume Worded College IT Support Volunteer
Awards & Achievements: Coached.com Help Desk Analyst of the Year (2022), Google Customer Support Excellence Award (2016)
Your Name
IT Support Analyst
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded October 2018 - Present
IT Support Analyst
Reduced overall IT costs by 15% through implementing an open-source, self-servicing tool for common fixes
Optimized software deployment and updating process, reducing rollout time by 50%
Championed strict SLA adherence, resulting in a 20% improvement in customer satisfaction score
Contributed to a project that merged disparate IT helpdesk functions into one centralized unit, improving ticket resolution efficiency by 27%
Delivered training sessions to staff on new applications, reducing the average support request by 30%
IBM June 2016 - September 2018
Desktop Support Specialist
Led a team that deployed a large-scale OS migration, ensuring zero downtime
Achieved fastest resolution time among team members for 3 consecutive quarters
Streamlined processes resulting in 20% faster incident resolution
Coached.com January 2014 - May 2016
IT Support Technician
Improved first call resolution rate by 25% through diagnostic improvement and proactive fixes
Worked on server maintenance, reducing associated downtime by 30%
EDUCATION
Resume Worded University December 2016
Master of Science - Information Technology
Award: Resume Worded Digital Visionary (Top 5%)
Resume Worded Academic Center May 2014
Bachelor of Science - Computer Engineering
Specialization in Networking and Data Security
Dean's List 2013 (Top 10%)
SKILLS
Operating Systems: Windows, MacOS, Linux, Unix
Programming: Python, Java, C++, Shell Scripting
Networking: TCP/IP, VPN, LAN/WAN, Firewall Management, DNS, DHCP
Software & Tools: Microsoft Office Suite, Photoshop, Acronis, Remedy Incident Management, Active Directory, VMWare
OTHER
Certifications: CompTIA A+ Certification (2018), ITIL Foundations Certification (2017)
Leadership & Volunteering: Resume Worded Tech Volunteer Program (Mentor and Organizer)
Projects: Set up a complex home networking system integrating IoT devices with secure access controls
Further Training: Completed 'Securing Digital Networks' online course on Coursera
Your Name
Helpdesk Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2020 - Present
Helpdesk Support Specialist
Streamlined knowledge base leading to a 30% reduction in repetitive tickets
Introduced AI-driven chatbot to automate service desk responses, increasing ticket resolution rate by 50%
Stabilized critical system functions after migration, maintaining 99.9% system uptime
Achieved consistent 95%+ client approval rating for 2 years
Protected network integrity and data privacy by implementing strong cybersecurity measures, with no major security breach incidents to date
Apple July 2017 - December 2019
IT Support Specialist
Led the development and implementation of an in-depth training program, reducing user-generated tickets by 20%
Maintained 98% uptime for critical business systems
Improved ticket response time by 15% by implementing prioritization protocols
Coached.com May 2015 - June 2017
Desktop Support Technician
Stabilized system functions after rigorous patch upgrades, ensuring consistent uptime
Acknowledged for resolving highly technical issues cost-effectively and promptly
Identified inefficiencies in system processes, reducing ticket backlog by 20%
EDUCATION
Resume Worded Institute November 2020
Certified Information Systems Security Professional (CISSP)
Awarded after rigorous training and examination
Resume Worded University May 2015
Bachelors of Science in Information Technology
Focus on System Analysis, IT Management, and IT Infrastructure
Awards: Dean's List 2014 (Top 10%)
SKILLS
Technical Proficiency: Windows, MacOS (Advanced), Linux (Intermediate)
Software Packages: Microsoft Office Suite, Google Workspace, Adobe Acrobat Pro
IT Support Tools: ServiceNow, JIRA Service Desk, Remote Desktop, Mobile Device Management
Languages: Bash Scripting, Python (Beginner), SQL (Beginner)
OTHER
Certifications: ITIL Foundation Certificate in IT Service Management (2021)
Projects: Active contributor to tech forums solving more than 1000 user queries in MacOS support
Volunteering: Volunteer at local community center teaching digital literacy to seniors
Workshops: Regular attendee at cybersecurity and IT support webinars
Your Name
IT Support Engineer
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded March 2020 - Present
IT Support Engineer
Developed and maintained incident documentation that streamlined and reduced response time by 30%
Revamped legacy hardware and software systems yielding an 80% decrease in user downtime
Spearheaded the implementation of proactive system updates to ensure system security, achieving 100% compliance
Pioneered a device management solution that boosted device performance by 20%
Instituted disaster recovery plan that led to a reduction in potential data loss by 100%
Google January 2017 - February 2020
Desktop Support Specialist
Reduced response time by 25% through the implementation of advanced diagnostics procedures
Spearheaded the set-up and configuration of over 100 workstations
Elevated overall customer experience through timely resolution of technical issues
Coached.com June 2015 - December 2016
IT Support Analyst
Assisted in the roll-out of a company-wide OS update, resulting in increased system performance
Received commendation for exceptional customer service with highest satisfaction rate in the team
Contributed to a 15% decrease in support requests through the introduction of a self-help troubleshooting guide
EDUCATION
Resume Worded Institute December 2016
Master of Science - Information Technology
Achieved with Distinction
Resume Worded University May 2015
Bachelor of Engineering - Computer Engineering
Honor: Resume Worded Academic Excellence Award
Minor in Business Administration
SKILLS
Operating Systems: Windows, macOS, Linux
Software: Microsoft Office Suite, Google Workspace, Jira, Confluence, SharePoint
Networking: TCP/IP, DNS, DHCP, LAN/WAN, VPN, Firewall
Technical: Hardware troubleshooting, Software troubleshooting, Remote desktop assistance
OTHER
Certifications: CompTIA A+ Certification, Microsoft Certified: Modern Desktop Administrator Associate, ITIL 4 Foundation Certification
Projects: Developed and deployed a full-scale database for ticketing system in Resume Worded
Volunteering: Mentor for underprivileged students in STEM field
Awards: Employee of the Quarter at Google, Team Performance Award at Coached.com
Your Name
IT Helpdesk Engineer
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded December 2019 - Present
IT Helpdesk Engineer
Instituted automated patch management plan leading to a 25% decrease in system vulnerabilities
Led project to replace legacy IT systems, improving network stability by 35%
Maximized use of remote desktop tools, achieving 40% reduction in on-site troubleshooting needs
Developed and managed company-wide self-service knowledge repository, leading to 50% decrease in basic troubleshooting tickets
Minimized network downtime by 15% through strategic management of system updates and maintenance periods
Amazon August 2017 - November 2019
IT Support Specialist
Reduced service disruptions by 25% by implementing rigorous system maintenance routines
Oversaw the installation and maintenance of over 200 workstations across three sites
Increased system performance by 20% through effective hardware management
Coached.com April 2015 - July 2017
Desktop Support Technician
Efficiently completed technical troubleshooting and repairs to maintain 98% system uptime
Increased client satisfaction by 15% through effective communication and prompt resolution of issues
Reduced support tickets by 15% by delivering effective training to end-users on basic troubleshooting techniques
EDUCATION
Resume Worded University June 2017
Master of Science in Information Technology
Specialization in Network & System Administration
Resume Worded Institute April 2015
Certification in IT Support Specialist, CompTIA A+
Acquired knowledge of troubleshooting, networking and security across various platforms
Part-time certification during role at Coached.com
SKILLS
Operating Systems: Windows, macOS, Linux, Unix
Network Protocols: TCP/IP, FTP, DNS, SMTP, DHCP, VPN
Software & Tools: Active Directory, Office 365, Remote Desktop Protocol, JIRA, ServiceNow
Technical Skills: Hardware Troubleshooting, Network Configuration & Setup, System Administration, Cybersecurity Steps
OTHER
Certifications: Microsoft Certified: Azure Fundamentals, ITIL Foundations Certification
Leadership & Volunteering: Mentor, TechNovation Program (Aimed at guiding young adults towards IT careers)
Projects: Developed an intranet for collaborative remote work environment using SharePoint

How do I add skills to a Desktop Support Specialist resume?

1
Review the job posting closely.

Go through the Desktop Support Specialist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Technical Support, Windows 10 and Windows Server are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Active Directory and Software Installation.

Add other common skills from your industry - such as Windows 7, Computer Hardware and Troubleshooting - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Printer Support, Laptops and Networking - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Emphasize your communication skills.

Communication is often an important component of the role of a Desktop Support Specialist, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

5
Show how you have strong attention to detail.

A good Desktop Support Specialist has strong attention to detail, so try to include examples of where you handled complex projects or processes.

6
Use the exact job title.

Try to add the exact job title, Desktop Support Specialist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Desktop Support Specialist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Desktop Support Specialist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Desktop Support Specialist Skills and Keywords to Include On Your Resume

Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual Desktop Support Specialist recruiter sees it. For free.

Desktop Support Specialist Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Logistics Support Specialist


Resume Example
Desktop Support Representative


Resume Example
Desktop Support Analyst


Resume Example
Desktop Support Specialist


Resume Example
Desktop Support Engineer


Resume Example
Software Support Technician


Browse Skills from Similar Jobs

Frequently Asked Questions

What skills should you add to a Desktop Support Specialist resume?

Some popular Desktop Support Specialist hard skills are Active Directory, Technical Support, Windows 7, Windows 10, Computer Hardware, Troubleshooting, Windows Server and Software Installation.

Depending on the job you apply to, skills like IT Hardware Support, Printer Support, Networking, Laptops and Microsoft Endpoint Configuration Manager can also be good to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

© 2024 Resume Worded. All rights reserved.