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Support analysts analyze, repair and maintain computer software and hardware systems. They can also communicate directly with clients while responding to tickets, troubleshooting or resolving problems. In larger organizations, they may be tasked with developing and enforcing IT policies that promote the organization’s overall objectives.
This desktop support analyst resume template solely focuses on the applicant’s relevant job experience. This is useful if an applicant targets a specific role and wants to match their skill set to those in the job description. Moreover, a solid academic background in Information Technology demonstrates the applicant’s foundational knowledge and ties to their career.
So you might have worked in several different desktop support roles, and it may be impractical to list everything you’ve done in your career. The standard practice is to structure your resume to focus more on the new role you’re applying for. You could feature other responsibilities that match those of the job you’re applying for. This resume effectively captures this concept.
Using technical language effectively demonstrates your expertise in the job position you’re applying for. So terms and phrases like “laptop rollout deployment,” “load sets for Windows,” “software version tracking,” “troubleshooting,” and so on makes your resume sound professional and prove you’re familiar with such concepts.
We interviewed hiring managers at top companies like Accenture, Infosys, and Cognizant to understand what they look for in Desktop Support Analyst resumes. Based on their insights and our research, here are the top tips to make your resume stand out and increase your chances of getting hired.
Hiring managers want to see that you have the technical skills needed for the job. Make sure to list your relevant skills and certifications prominently on your resume, such as:
Avoid simply listing generic skills without context, like this:
Instead, be specific about your skills and how you've used them. Quantify your impact where possible.
A resume summary is a short, optional section at the top of your resume that highlights your most relevant qualifications and skills for the job you're applying for. While it's not required, a well-written summary can give hiring managers a quick overview of your background and help them understand how you can contribute to their organization as a Desktop Support Analyst.
However, it's important to note that you should never use an objective statement in place of a summary. Objective statements are outdated and focus on what you want from the job, rather than what you can offer the employer. Instead, use your summary to showcase your strengths and explain why you're the best candidate for the role.
Your work experience section is the heart of your resume. It's where you show hiring managers that you have the right experience for the job. Desktop support analysts will want to highlight their technical skills, problem-solving abilities, and customer service experience.
Here are some tips for writing a strong work experience section on your desktop support analyst resume:
When describing your work experience, use strong action verbs that are relevant to desktop support and IT. Some good examples include:
Avoid weak or passive language like 'Responsible for troubleshooting' or 'Worked on security.' Show what you actively did and accomplished.
Your education section is a key part of your desktop support analyst resume. It shows hiring managers that you have the knowledge and skills to do the job well. Here are some tips to make your education section stand out.
Here are examples of popular skills from Desktop Support Analyst job descriptions that you can include on your resume.
This word cloud highlights the important keywords that appear on Desktop Support Analyst job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.
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