Showcase your technical skills

Hiring managers want to see that you have the technical skills required for the job. Make sure to:

• Highlight your proficiency in operating systems like Windows, macOS, and Linux
• Mention your experience with hardware troubleshooting and repair
• Include any certifications you have, such as CompTIA A+, Network+, or MCSE

Avoid simply listing skills without context. Instead, provide specific examples of how you've used these skills to solve problems, like:

Resolved an average of 50+ helpdesk tickets per week, troubleshooting issues with Windows, macOS, and Linux operating systems

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   Emphasize your customer service experience

As a desktop support engineer, you'll be interacting with users on a daily basis. Hiring managers want to see that you have strong communication and interpersonal skills. Some things to avoid:

• Simply stating "Good communication skills" without any examples
• Focusing solely on technical skills and ignoring soft skills

Instead, highlight your customer service experience with specific examples:

• Provided technical support to 500+ users, maintaining a 98% customer satisfaction rating
• Collaborated with cross-functional teams to resolve complex issues and improve processes, resulting in a 25% reduction in ticket resolution time

   Quantify your accomplishments

Whenever possible, use numbers and metrics to quantify your accomplishments. This helps hiring managers understand the impact you've had in your previous roles. For example:

Implemented a new ticketing system that reduced average resolution time by 30% and increased first-call resolution rate from 60% to 85%

Avoid using vague statements like "Improved efficiency" without providing any context or data to back it up.

   Tailor your resume to the job description

Every company and role is different, so it's important to tailor your resume to the specific job you're applying for. Some tips:

• Use keywords from the job description in your resume
• Highlight the skills and experience that are most relevant to the role
• Include any industry-specific certifications or training

Avoid using a generic, one-size-fits-all resume that doesn't address the specific requirements of the job. Instead, take the time to customize your resume for each application.

   Show your problem-solving skills

Desktop support engineers are often the first line of defense when it comes to troubleshooting technical issues. Hiring managers want to see that you have strong problem-solving skills and can think critically under pressure. Some examples to include:

• Resolved a recurring network issue that was causing system downtime, saving the company an estimated $10,000 per month in lost productivity
• Developed and implemented a new troubleshooting process that reduced the average time to resolve complex issues by 50%

Avoid simply stating that you have "strong problem-solving skills" without providing any examples to back it up.

   Include relevant projects and achievements

In addition to your work experience, include any relevant projects or achievements that showcase your skills and expertise. For example:

• Developed and delivered training sessions on new software to 200+ employees, resulting in a 90% adoption rate within the first month
• Created a comprehensive knowledge base of common technical issues and solutions, reducing the average time to resolve tickets by 25%

Avoid including irrelevant or outdated projects that don't showcase your current skills and experience. Focus on highlighting your most recent and impressive achievements.