Desktop Support Resume Guide

4 Desktop Support Resume Examples - Here's What Works In 2024

Computers went mainstream in the 80s and have become vital components of operational efficiency. In this digital era, organizations rely on computers to run virtually all functions. So as the digital space keeps growing in size and complexity, it’s logical that the demand for skilled desktop support staff will also increase. However, the journey to getting into these roles starts by writing a powerful desktop support job resume outlining your skills and expertise. Here is how to do it.

See Desktop Support Resume Examples 
Hiring Manager for Desktop Support Roles
Compiled by: Kimberley Tyler-Smith
Senior Hiring Manager
20+ Years of Experience

Computers, laptops, and tablets have become mainstays in organizations and homes. The first-ever PCs hit the market in 1974, and by 2000, more than half of U.S. households had a computer. Data from various industry reports suggest that computer ownership is rapidly approaching saturation among American homes, with 95.2% owning at least one computer.

Computers perform a wide range of functions, making them integral to everyday life. While most people can carry out basic functions using these digital electronic machines, they will likely need technical support occasionally when things get a little complicated. This is where desktop support professionals come into the picture. These are usually IT professionals with above-average technical knowledge of software systems and computer hardware. Desktop support chiefly deals with desktop or laptop issues. Their roles and responsibilities mainly fall into:

  • Operational management
  • Acquisition and deployment
  • Strategy and planning

The minimum academic requirement for desktop support roles is a Bachelor’s degree in Computer Science or a related field. In some cases, a high school diploma or an Associate’s degree may be acceptable, especially for candidates with solid backgrounds in technical systems and hands-on knowledge. Top in-demand certifications in 2023 include:

  • CompTIA A+
  • CompTIA Network+
  • Google IT Support Professional Certificate
  • Cisco Certified Network Associate (CCNA)
  • Information Technology Infrastructure Library (ITIL)
  • Microsoft certifications – Modern Desktop Administrator Associate, Azure Solutions Architect, etc.

Overall employment of desktop supports is projected to grow by 9% from 2020 to 2030. This translates to an average of 70,400 jobs every year. So, this is undoubtedly a vibrant industry with good job security.

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