Entry-Level IT Support Specialist
Resume Examples: Proven To Get You Hired In 2024

Hiring Manager for Entry-Level IT Support Specialist Roles
Compiled by: Kimberley Tyler-Smith
Senior Hiring Manager
20+ Years of Experience

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Entry-Level IT Support Specialist Resume Sample

Your Name
Entry-Level IT Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
Microsoft Inc. January 2022 - Present
IT Support Specialist Intern
Converted 15+ physical Windows servers to virtual servers using Hyper-V technology, streamlining server management and reducing related hardware costs by 25%
Diagnosed and resolved 50+ tickets per week, ensuring 90% issues were solved within agreed Service Level Agreements
Implemented Linux system monitoring via Nagios, which increased system uptime by 20%
Efficiently resolved technical issues remotely using Help Desk Software
Played key role in software and hardware upgrade for over 200 company users
Resume Worded May 2021 - December 2021
IT Intern
Assisted in configuring and troubleshooting DNS, DHCP and other network services for workstations, reducing connectivity issues by 30%
Collaborated in the successful migration of 500 employees to Office 365, leading to a 40% improvement in collaboration and productivity
Resume Worded University May 2020
Bachelor of Science - Information Technology
Coursework included Advanced Computer Programming, Networking, Web Development
Received Resume Worded Technology Excellence Scholarship (2020)
Resume Worded Institute July 2020
Computer Support Specialist Certification
Nationally recognized certification focusing on providing support to end-users
Part-time course completed alongside undergraduate degree
Hardware: Computer setup, Troubleshooting, Maintenance, System upgrades
Software: Microsoft Office Suite, Windows, Mac OS, Linux, Antivirus software, Virtual Machines
Networking: TCP/IP, LAN/WAN, WiFi, VPN, Firewall, Router setup, Network Configuration
Programming: Python, Java, C++, JavaScript
Certifications: CompTIA A+ Certification (2020), Cisco Certified Network Associate (CCNA) (2021)
Volunteering: Volunteer IT Support, Local Senior Citizen Center (June 2019 - April 2021)
Projects: Developed an inventory management system for a local nonprofit using Python (2020)
Membership & Affiliations: Member of the Information Systems Audit and Control Association (ISACA) (2020-Present)
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IT Helpdesk Analyst Resume Sample

Your Name
IT Helpdesk Analyst
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
Oracle Corporation March 2022 - Present
IT Helpdesk Analyst Intern
Managed Active Directory to set up user accounts, set permissions and passwords, decreasing password reset calls to the Help Desk by 40%
Revamped company’s disaster recovery plan, reducing potential loss due to IT failures by 60%
Developed effective relationships with users and other IT departments, improving communications and cooperation
Managed Juniper-based organization's networks and led troubleshooting any issues
Implemented automation scripts to simplify routine tasks, reducing manual intervention time by 25%
Resume Worded August 2021 - February 2022
IT Assistant
Installed and configured operating systems, software applications, and hardware components
Conducted system performance tuning to streamline operations
Participated in network and system monitoring tasks to prevent potential issues
Resume Worded Institute March 2022
Certified Information Systems Security Professional
Completed alongside full-time position at Oracle Corporation
Resume Worded University June 2021
Bachelor of Science in Information Technology
Recipient of Resume Worded Scholarship for exceptional academic performance
Relevant Coursework: Computer Networking, System Analysis and Design, IT Project Management
Software & Platforms: Windows, Linux, MS Office, Oracle Database, JavaScript, Python
Networking: LAN/WAN, TCP/IP, VPN, Internet Security, Wireless Networking
Troubleshooting: Computer Hardware & Software Troubleshooting, Network Troubleshooting, Remote Support
IT Service Management: ServiceNow, ITIL processes, Customer Service, Incident Management
Certifications: CompTIA A+ Certification (2022), CompTIA Network+ Certification (2021)
Leadership & Volunteering: Tech Volunteers Group (Team Leader and IT support for non-profits)
Projects: Led IT project to implement secure and efficient data sharing protocols
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IT Technician Resume Sample

Your Name
IT Technician
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
Google September 2022 - Present
IT Technician Intern
Monitored 100+ server hardware and software related technical procedures, restarting them when necessary, ensuring zero downtime
Implemented the project of hardware and software updates to 200+ workstations and laptops, increasing productivity by 20%
Created documentation for network issues and resolutions for future reference, decreasing problem resolution time by 15%
Identified and fixed LAN/WAN related issues effectively
Contributed to the team’s successful deployment of virtual machines using VMware, resulting in more space and improved performance
Coached.com March 2022 - August 2022
IT Support Assistant
Successfully installed and configured computer systems, diagnosed hardware/software faults and solved technical problems
Updated knowledge articles in the internal knowledge database to share knowledge across the team
Assisted in the creation of an effective disaster recovery plan, improving company's readiness against potential IT incidents
Resume Worded Academic Center June 2022
Master's Degree in Information Technology
Specialization in Network & Security, Data Management
Achieved Distinction in Project Management subject
Resume Worded University May 2020
Bachelor's Degree in Computer Science
Minors in Cyber Security
Awards: Dean's List 2018-2020 (Top 5%)
Operating Systems: Windows, MacOS, Linux
Networking & Protocols: TCP/IP, Ethernet, DNS, DHCP, VPN, Firewalls, WLAN
Programming: Python, JavaScript, Ruby
Software & Tools: MS Office, Google Workspace, Active Directory, ServiceNow, VMware, Citrix
Certifications: Cisco Certified Network Associate (CCNA), CompTIA A+ Certification (2022)
Projects: Built an IT asset management system for IT department operations while at Coached.com, Developed a desktop application for automatic system updates during Google internship
Volunteering: Tech Support volunteer at local community center, helping seniors understand new technologies
Additional Training: Completed 'Managing in the Digital Age' course offered by Resume Worded Institute
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IT Support Analyst Resume Sample

Your Name
IT Support Analyst
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
Apple Inc. February 2023 - Present
IT Support Analyst Intern
Utilised remote monitoring and management software to resolve client’s issues, increasing resolution rate by 35%
Conducted regular security checks and provided updates to defend against potential cyberattacks
Improved technical support processes which increased efficiency by 30%
Installed and updated Malware Protection Systems on all client platforms, decreasing the risk of malware attacks by 40%
Contributed to the successful implementation of new email system for the company, improving communication efficiency by 20%
Resume Worded August 2022 - January 2023
IT Intern
Delivered first-level contact and convey resolutions to customer issues
Effectively managed time and prioritized tasks to meet deadlines
Developed knowledge and experience with Windows OS, Microsoft Office and other desktop applications
Resume Worded Academic Center March 2023
Cisco Certified Network Associate (CCNA)
Focused on networking fundamentals, network access, IP connectivity
Resume Worded University May 2022
Bachelor's in Information Technology
Minor in Cybersecurity
Final project: Developed, implemented an IT support ticketing system
Technical: Active Directory, JIRA, DevOps, TCP/IP, DNS, DHCP, SSH
Other Software: Microsoft Office Suite, MacOS, WebEx, Zoom, Slack
Programming Languages: Python, Java, JavaScript, C++, SQL
Operating Systems: Windows, MacOS, Linux, Unix
Certifications: CompTIA A+ (2021), ITIL Foundation (2021)
Volunteering: IT Support for Non-Profit Organizations (Local Food Bank, Community Education Center) - Assisted with tech-related issues
Projects: Developed a personal website using HTML, CSS, JavaScript showcasing portfolio projects
Awards: Employee of the Month (August 2023) at Apple Inc., Resume Worded Best Intern (2022)

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