In the world of today where almost everything takes place virtually, it is near impossible to run a company without the eventual help of an IT specialist. IT specialists are there to install any new hardware or software, train staff on how to use the new technology, and be a support system should the technology malfunction, break down, or become hard to operate.

In the US, the IT specialist profession will grow by 9% between 2020 and 2030. This is great news for anyone wanting to begin or advance their career in the field. This guide will give you insight into what recruiters are looking for in a winning resume, it will give you 3 IT specialist resume samples, and some action verbs and pointers to help elevate your resume.

IT Specialist Resume Templates

Jump to a template:

IT Specialist

IT Support Specialist

Entry-Level IT Support Specialist

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Keywords for IT Specialist Resumes

IT Specialist Resume Tips

Action Verbs to Use

Related Engineering Resumes

Get advice on each section of your resume:

Header

Summary

Experience

Education

Template 1 of 3: IT Specialist Resume Example

An IT specialist provides all necessary I.T.-related support for a company or individual. They will set up all necessary I.T. systems, maintain these systems and the related devices, and solve any issues that arrive from the use of these systems. You must have a strong IT background and efficient problem-solving skills. This applicant has an IT degree, multiple certifications, and a wealth of experience in IT support. Take a look at their resume.

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An IT specialist resume sample highlighting the applicants technical skill set and I.T. related background and education.

Tips to help you write your IT Specialist resume in 2024

Highlight the variety of industries you have worked in.

Every industry uses I.T. differently and operates with different I.T. systems. Showing that you have worked in a variety of industries shows recruiters your versatility and broad skill set.

Also see: How to Say You're Flexible or Adaptable on a Resume

Keep your tools list updated.

Technology is always advancing and newer and better software is always being released. To stay relevant, you constantly need to ensure you are skilled at using the latest I.T. systems. So make sure your tools list is always updated to reflect this and ensure that all of the industry standard tools are included.

Also see: Good With Computers? Here’s How To Put it on Your Resume

Keep your tools list updated. - IT Specialist Resume

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Skills you can include on your IT Specialist resume

Template 2 of 3: IT Support Specialist Resume Example

IT support specialists are specifically tasked with helping companies or individuals acquaint themselves with technology, and are there to answer any questions or solve any issues their clients may have with technology. Most mid to large-sized companies will have an I.T. support department so you will most likely be working in-house. Apart from an extensive background in I.T., this role requires excellent communication skills and efficient troubleshooting. Make sure your resume is balanced and highlights both your I.T. skills and your customer service skills. This resume does this effectively.

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An IT Support Specialist resume sample highlighitng the applicant's technical skill and their customer support skills.

Tips to help you write your IT Support Specialist resume in 2024

Highlight communication skills like languages.

Because this role is a support role, your communication skills are of great importance. Including languages that your speak would be very relevant and potentially very beneficial; especially if you are applying to an international or multi-lingual company.

Also see: Recruiter View: Showing Communication Skills on Your Resume

Highlight communication skills like languages. - IT Support Specialist Resume

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Have an extensive skills list.

One of the most important requirements for an I.T. specialist is the ability to solve any I.T. problems that may arise. The easiest way to show your competency in this area is to have a thorough skills list that shows all the areas in I.T. that you are skilled in and could offer support in.

Also see: Find Hard Skills To Include In Your Resume

Have an extensive skills list. - IT Support Specialist Resume

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Skills you can include on your IT Support Specialist resume

Template 3 of 3: Entry-Level IT Support Specialist Resume Example

As the name suggests, this professional is relatively new in the industry. You will most likely be coming in as an intern or junior professional and will assist or answer to a more senior member of the department. You may be assigned the easier or more mundane tasks, to begin with, as you prove your abilities. You will be required to have a strong I.T. educational background, and any extra I.T.-related certification would be very beneficial as well. Here is an impressive entry-level I.T. support specialist resume to draw from.

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An entry level IT support specialist resume sample that highlights the applicant's certifications and quantifiable value addition.

Tips to help you write your Entry-Level IT Support Specialist resume in 2024

Enhance your resume by pursuing certification.

Because you may have limited experience to impress recruiters with, impress them instead with your qualifications. Go the extra mile by not only having an I.T.-related degree but also pursuing I.T.-related certification. It shows recruiters your dedication to the profession and puts you above your competition.

Also see: How to List Certifications on a Resume

Enhance your resume by pursuing certification. - Entry-Level IT Support Specialist Resume

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Quantify the value addition of your work.

If you are lucky enough to have experience already, you will want to show recruiters your value addition to your previous employers. An easy way to do this is to use numbers and metrics to show recruiters how many people you supported or how your work positively affected efficiency or the bottom line.

Also see: How to Quantify Your Resume: What Recruiters Look For (50+ Examples)

Quantify the value addition of your work. - Entry-Level IT Support Specialist Resume

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Skills you can include on your Entry-Level IT Support Specialist resume

IT Specialist Resume Tips

As a hiring manager who has recruited IT specialists at companies like Google, Microsoft, and Amazon, I've seen countless resumes over the years. The best IT specialist resumes are the ones that effectively showcase the candidate's technical skills, problem-solving abilities, and experience working on various IT projects. To help you create a strong resume that stands out to hiring managers, here are some tips to keep in mind.

Highlight your technical skills and certifications

Make sure to prominently feature your technical skills and any relevant certifications you have earned. This helps hiring managers quickly see if you have the necessary qualifications for the job.

Proficient in programming languages such as Java, Python, and C++
Experienced with database management systems like MySQL and Oracle
Certified in CompTIA A+, Network+, and Security+

Avoid simply listing skills without context, like this:

Java
Python
MySQL

Instead, provide specific details about your level of expertise and how you've used these skills in your work.

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Showcase your problem-solving abilities with specific examples

IT specialists are often called upon to troubleshoot complex technical issues and find effective solutions. Use your resume to highlight specific examples of how you've used your problem-solving skills to overcome challenges in your work.

Implemented a new ticketing system that reduced average resolution time by 30%
Diagnosed and resolved a critical network outage impacting 500+ users within 2 hours
Developed a script to automate manual data entry tasks, saving the team 10+ hours per week

These examples demonstrate your ability to think critically, work efficiently, and make a tangible impact in your role.

Emphasize your experience with various IT projects and systems

Hiring managers want to see that you have hands-on experience working with a variety of IT projects and systems. Use your resume to showcase the breadth and depth of your expertise.

Managed the successful migration of 200+ servers to a new data center
Implemented a cloud-based backup solution for 50 TB of critical business data
Led a team of 5 in the design and deployment of a new VoIP phone system for 1,000+ users

These examples help hiring managers understand the scope and complexity of the projects you've worked on, and how you've contributed to their success.

Tailor your resume to the specific job requirements

One of the biggest mistakes IT specialist candidates make is using the same generic resume for every job application. Instead, take the time to tailor your resume to the specific requirements of each job you apply for.

For example, if the job description emphasizes experience with cloud computing, make sure to highlight any relevant projects or skills in that area. If the company is looking for someone with strong leadership abilities, include examples of how you've successfully led teams or projects in the past.

IT Specialist with 5+ years of experience managing complex cloud infrastructure projects for large enterprises. Proven track record of leading cross-functional teams to deliver results on time and under budget. Skilled in AWS, Azure, and Google Cloud Platform.

By tailoring your resume to the specific needs of each employer, you'll show that you're a strong fit for the role and increase your chances of getting called in for an interview.

Use metrics and data to quantify your impact

Whenever possible, use specific metrics and data to quantify the impact you've had in your previous roles. This helps hiring managers understand the tangible value you can bring to their organization.

Implemented a new security protocol that reduced data breaches by 95%
Optimized the company's network infrastructure, increasing average upload and download speeds by 50%
Created a new employee onboarding process that increased productivity by 25% in the first month

By using hard numbers and percentages, you'll make your accomplishments more concrete and memorable to hiring managers.

Highlight your soft skills and ability to collaborate

While technical skills are important for IT specialists, hiring managers also want to see that you have the soft skills needed to work effectively with others. Use your resume to showcase your ability to communicate, collaborate, and work well in a team environment.

Collaborated with cross-functional teams to implement a new CRM system, ensuring seamless integration with existing tools and processes. Provided training and support to 200+ end-users to ensure successful adoption.

By highlighting your soft skills, you'll show hiring managers that you're not just a strong technical candidate, but also someone who can work well with others and contribute to a positive team dynamic.

Writing Your IT Specialist Resume: Section By Section

Header

As an IT specialist, you're expected to have a wide range of technical skills and expertise. Your resume header should be professional and make it easy for hiring managers to contact you. Here are some key tips for writing an effective header for your IT specialist resume:

1. Keep your name prominent and easy to read

Your name should be the largest text in your header, typically 16-24pt font size. It's best to use a standard, easy-to-read font like Arial, Calibri or Times New Roman. Avoid using nicknames or abbreviations.

Here's an example of a well-formatted name in a header:

John Smith

Avoid hard-to-read fonts or distracting formatting like this:

j0hn 5m1th

Stick to a simple, professional format for your name. This sets the tone that you are a serious, qualified candidate.

2. Include key contact details, but don't overdo it

In addition to your name, your header should include basic contact details like:

Phone number
Professional email address
LinkedIn profile URL
GitHub profile (optional, if relevant to your IT work)

Avoid listing your full mailing address, as this takes up valuable space and isn't necessary in most cases. Just listing your city and state is typically sufficient.

John Smith
Seattle, WA | 206-123-4567 | [email protected] | linkedin.com/in/johnsmith

Make sure your email address and online profiles are professional. Avoid outdated AOL or Hotmail accounts, and update your LinkedIn to align with your current resume.

3. Consider including a targeted job title

To quickly convey your career target and help your resume get noticed, consider adding a specific job title to your header. This should match the type of role you're applying for.

For example:

IT Support Specialist
Network Administrator
Cybersecurity Analyst

Avoid vague or overly broad titles like:

IT Professional
Computer Guy

Keep your desired job title brief, and tailor it to each position you apply for. This can help show the hiring manager that you're a relevant candidate at a glance.

To see how well your resume header and the rest of your content match a specific job description, try our Targeted Resume tool. It scans your resume against a job posting and provides expert tips to help you get noticed by employers.

Summary

A resume summary is an optional section that goes at the top of your resume, just below your name and contact information. It's a short paragraph that provides an overview of your most relevant qualifications, skills, and experience. While it's not required, a well-written summary can help you stand out to hiring managers and showcase how you're a strong fit for the role.

For an IT Specialist, your summary should focus on your technical skills, relevant certifications, and experience with specific systems or software. Avoid using an objective statement, which focuses on your career goals rather than what you can offer the employer. Instead, use your summary to highlight your most impressive achievements and qualifications.

How to write a resume summary if you are applying for an IT Specialist resume

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1. Highlight your most relevant technical skills

When writing your summary, focus on the technical skills that are most important for an IT Specialist. This might include:

Programming languages like Java, Python, or C++
Experience with specific operating systems, such as Windows or Linux
Knowledge of networking protocols and security best practices
Familiarity with cloud computing platforms like AWS or Azure

Be specific about your level of expertise with each skill. For example:

IT Specialist with 5+ years of experience in network administration and cybersecurity. Proficient in Python, Linux, and Cisco networking. Certified in CompTIA Security+ and AWS Solutions Architect.

Avoid making vague statements like "skilled in various programming languages." Instead, call out the specific languages you know best.

Use a tool like Targeted Resume to check if your summary includes the right keywords and skills for the IT Specialist roles you're applying to. It scans your resume against a job description and highlights any missing skills, so you can tailor your summary accordingly.

2. Quantify your achievements

Whenever possible, use numbers and metrics to quantify your achievements in your summary. This helps hiring managers understand the scope and impact of your work. For example:

Experienced IT Specialist skilled in troubleshooting and problem-solving

While this summary mentions relevant skills, it doesn't give any context around the candidate's achievements. Compare that to this example:

IT Specialist with a proven track record of maintaining 99% uptime for a network of 500+ devices. Implemented new security protocols that reduced cyber attacks by 50%.

The quantified achievements in this summary help the candidate stand out and showcase the real-world impact of their skills.

After drafting your summary, upload your resume to Score My Resume for instant feedback. It checks your resume on over 30 key criteria that hiring managers look for, including use of action verbs, achievements, and clear formatting. It's a quick way to ensure your summary makes a strong first impression.

Experience

Your work experience section is the heart of your resume. It's where you show hiring managers what you've accomplished and the skills you've developed throughout your IT career. In this section, we'll break down the key steps to writing an effective work experience section that will help you stand out from the competition.

1. Focus on your most relevant experience

As an IT specialist, you likely have a wide range of experience across different areas of technology. However, when writing your resume, it's important to focus on the experience that is most relevant to the job you're applying for.

For example, if you're applying for a job as a network administrator, highlight your experience with:

Configuring and maintaining network hardware and software
Monitoring network performance and troubleshooting issues
Implementing network security measures

On the other hand, if you're applying for a job as a software developer, focus on your experience with:

Developing and testing software applications
Collaborating with cross-functional teams to design and implement new features
Optimizing code for performance and scalability

Not sure if your resume is highlighting your most relevant experience? Try our Targeted Resume tool to see how well your resume matches up with the job description. It will help you identify any gaps in your experience and suggest ways to tailor your resume for the specific role.

2. Use strong action verbs and specific examples

When describing your work experience, use strong action verbs to convey the impact of your contributions. Avoid generic phrases like "responsible for" or "participated in." Instead, use verbs like:

Developed
Implemented
Optimized
Managed

In addition to using strong verbs, provide specific examples of your accomplishments. Quantify your results whenever possible, using metrics like:

Reduced system downtime by 30% through proactive maintenance and monitoring
Implemented new security protocols that reduced data breaches by 50%
Developed and launched a new mobile app that increased user engagement by 25%

By using specific examples and metrics, you'll give hiring managers a clear picture of the value you can bring to their organization.

Make sure your resume is using strong action verbs throughout your work experience section. Our Score My Resume tool will analyze your resume and provide feedback on your use of action verbs and other key criteria that hiring managers look for.

3. Highlight your technical skills and certifications

As an IT specialist, your technical skills and certifications are crucial to your success in the field. Make sure to highlight these prominently in your work experience section.

For example, if you have experience with specific programming languages, databases, or operating systems, be sure to mention these by name. If you have any relevant certifications, such as:

CompTIA A+
Cisco CCNA
AWS Certified Solutions Architect

List these certifications alongside your work experience to show hiring managers that you have the skills and knowledge needed to excel in the role.

"Managed a team of 5 IT support specialists, providing technical support for a company of 500+ employees. Implemented new ticketing system that reduced average resolution time by 20%. Holds CompTIA A+ and Network+ certifications."

When listing your technical skills and certifications, be specific and use industry-standard terminology. Avoid using acronyms or jargon that may not be familiar to all hiring managers.

4. Show your career progression

Hiring managers want to see that you've grown and developed throughout your career. Use your work experience section to showcase your career progression and highlight any promotions or increased responsibilities you've taken on.

For example, if you started as a help desk technician and worked your way up to a senior IT manager, make sure to show this progression in your resume:

"IT Manager, XYZ Company (2018-Present)
- Manage a team of 10 IT professionals and oversee all aspects of the company's IT infrastructure
- Developed and implemented a new cybersecurity strategy that reduced data breaches by 75%
- Promoted from IT Coordinator in 2016 due to strong performance and leadership skills

IT Coordinator, XYZ Company (2016-2018)
- Coordinated IT projects and managed vendor relationships
- Implemented new cloud-based software that reduced costs by 20%
- Promoted from Help Desk Technician in 2014

Help Desk Technician, XYZ Company (2012-2016)
- Provided technical support to 200+ users and resolved 90% of tickets within SLA"

By showing your career progression, you'll demonstrate to hiring managers that you have the skills and experience needed to take on more responsibility and advance in your career.

If you've been promoted or taken on increasing responsibilities throughout your career, make sure to highlight this in your resume. Use metrics to quantify your impact in each role and show how you've contributed to the success of your team and organization.

Education

The education section of your IT specialist resume should be concise and highlight your most relevant qualifications. It's important to tailor this section to the job you're applying for and showcase the skills and knowledge that make you a strong candidate.

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1. Put your education section in the right spot

If you're a recent graduate or have limited work experience, place your education section above your work history. This will draw attention to your academic achievements and relevant coursework.

However, if you have several years of professional experience, move your education section below your work history. In this case, your practical skills and accomplishments will be more important to potential employers.

Education
Bachelor of Science in Computer Science, XYZ University, Anytown, USA | Graduated: May 2022
Relevant Coursework: Data Structures, Algorithms, Software Engineering, Database Management

If you've recently completed a degree or certification program, consider listing your graduation date. However, if it's been several years since you graduated, you can omit the date to avoid potential age discrimination.

2. Include relevant coursework and projects

If you're a recent graduate or have limited work experience in the IT field, including relevant coursework and projects can help demonstrate your skills and knowledge. List courses that are directly related to the job you're applying for.

Additionally, highlight any notable projects you completed during your studies that showcase your abilities.

Relevant Coursework: Data Structures, Algorithms, Software Engineering, Database Management
Senior Project: Developed a mobile app using Java and Android Studio to help students manage their course schedules and assignments

Be selective when listing coursework and projects. Only include those that are most relevant to the IT specialist role you're targeting. Avoid listing general education courses or projects that don't showcase your technical skills.

3. List certifications and professional development

In the IT field, certifications can be just as important as formal education. If you have any relevant certifications, include them in your education section or create a separate section for them.

You can also list any professional development courses or workshops you've completed that are relevant to the IT specialist role.

CompTIA A+ Certification | Earned: June 2021
AWS Certified Solutions Architect - Associate | Earned: September 2022

However, avoid listing certifications or courses that are outdated or not directly related to the job.

Microsoft Office Specialist Certification | Earned: 2015
Introduction to Psychology Online Course | Completed: 2020

Keep in mind that some certifications may expire after a certain period. Be sure to list the date you earned the certification and consider removing expired certifications from your resume unless they are still highly relevant to the role.

4. Keep it brief if you're a senior-level professional

If you have extensive work experience as an IT specialist, your education section should be brief and to the point. List your degree, major, and the name of the institution you attended.

B.S. in Computer Science, ABC University

There's no need to include your graduation date, as it may inadvertently lead to age discrimination. Focus on your professional accomplishments and skills instead.

B.S. in Computer Science, ABC University | Graduated: May 1995
Relevant Coursework: Introduction to Programming, Data Structures, Operating Systems

If you have a higher degree, such as a master's or Ph.D., you can list that as well. However, if your advanced degree is not directly related to the IT specialist role, consider leaving it off your resume to avoid confusion.

Action Verbs For IT Specialist Resumes

The I.T. specialist position is an interesting blend of I.T. functions and customer service/support functions. The action verbs used, should reflect this blend. There should be technical action verbs used, like ‘designed’ and ‘installed’, as well as support action verbs, like ‘supported’ and ‘served’.

Here is a list of action verbs you can use to create a balanced resume.

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Installed
Designed
Set-up
Procured
Tested
Refurbished
Trained
Supported
Served
Introduced
Maintained
Implemented
Managed
Engaged
Reviewed
Organised

For more related action verbs, visit Computer Science Action Verbs.

For a full list of effective resume action verbs, visit Resume Action Verbs.

Skills For IT Specialist Resumes

An IT specialist’s skill set is highly technical and always evolving as technology evolves. You will need to include all relevant software you are experienced with, any hardware, and the different functions or tasks you can complete as part of the IT department. These tasks may include networking, troubleshooting, software installation, etc. We suggest you divide your skill set into tasks/operations, tools/software/operation systems, and languages.

We have created a skills list that includes some industry-standard skills to get you started. Use this list to help you elevate and balance the skills section of your resume.

Networking
Information Technology
MySQL
PHP
Troubleshooting
Windows
Windows Server
Microsoft SQL Server
HTML
SQL
Technical Support
Computer Hardware
Network Administration
Mikrotik
Web Development
JavaScript
IT Hardware Support
Java
Microsoft Access
Linux
ITIL
Active Directory
Windows 7
IT Service Management
Windows 10
Microsoft Exchange
Scrum
Office 365
VMware
TopDesk
Service Desk
Citrix
IT Management

For more skills, visit IT Specialist Skills & Keywords.

How To Write Your Skills Section On an IT Specialist Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

How To Write Your Skills Section - IT Specialist Roles

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Skills Word Cloud For IT Specialist Resumes

This word cloud highlights the important keywords that appear on IT Specialist job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

Top IT Specialist Skills and Keywords to Include On Your Resume

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