Help Desk Resume Guide

3 Help Desk Resume Examples - Here's What Works In 2022

As a help desk specialist, you keep the company up and running by providing technical support. Your role is to help both end-users and employees troubleshoot their issues with software or hardware. That is why help-desk professions are so important in any organization. Do you want to take your resume to the next level? Check out this guide. We’ll help you create your own help desk resume with three customizable templates and insightful tips. Let’s get started.

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Hiring Manager for Help Desk Roles
Author: Carl Stevenson
Senior Hiring Manager - Help Desk Roles
17+ Years of Experience

A help desk is an IT system and the main point of contact between a company and its users. It provides support for both its personnel and customers. Additionally, these systems include self-service resources such as articles and a community channel. They have a contact channel where users can request a help desk analyst to help them solve their issues with products. Employees can also talk to technicians if they need help with setup or networking issues. 


Help desk technicians must be proficient at troubleshooting and networking. These are two main things you should mention in your resume. You should also have excellent communication skills and logical thinking to resolve issues efficiently. 


According to the Bureau of Labor Statistics (BLS), the majority of entry-level computer support specialists have an associate degree in a computer science-related field. However, some employers will hire candidates with only a high-school diploma and relevant IT experience. You can also include relevant certifications in your resume to stand out. 


Most help desks work with support tickets to keep track of the volume of requests and prioritize those with higher urgency. As a help desk specialist, you can work on multiple bulks of tickets with a prioritization approach.


In this guide, we’ll discuss some of the different help desk roles and give you tips on how to optimize your resume. Take a look below to get more insights about each career.



Template 3 of 3: IT Help Desk (Entry Level) Resume Example

Help desk centers usually work in tiers, meaning that technicians have a designated level of complexity with technical support. Some of them handle advanced issues while others focus on basic setup tasks and lower-level troubleshooting. That is precisely the work of an entry-level IT help desk specialist since they don’t have extensive experience on their resume.

Tips to help you write your IT Help Desk (Entry Level) resume in 2022

Skills you can include on your IT Help Desk (Entry Level) resume