Help Desk Specialist
Similar Professions

Similar Job Titles to a Help Desk Specialist

These job titles are similar to the Help Desk Specialist role, and are often used interchangeably by companies. For example, some employers may refer to a Help Desk Specialist as either an Information Technology Support Specialist or a Help Desk Technician.

Information Technology Support Specialist
 Extremely Similar Skills
 Very Popular

Skill Similarity

96%

An Information Technology Support Specialist shares 96% of core skills with a Help Desk Specialist.

Skills to develop to transition to this role

Troubleshooting
Networking
Computer Hardware Troubleshooting
Network Administration
Software Installation
IT Hardware Support
Information Technology
Printer Support

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Help Desk Technician
 Extremely Similar Skills
 Growing

Skill Similarity

98%

A Help Desk Technician shares 98% of core skills with a Help Desk Specialist.

Skills to develop to transition to this role

Troubleshooting
Servers
Hardware Support
Network Administration
Networking
Microsoft SQL Server
Software Installation
Microsoft Exchange

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Technical Support Specialist
 Very Similar Skills
 Growing

Skill Similarity

90%

A Technical Support Specialist shares 90% of core skills with a Help Desk Specialist.

Skills to develop to transition to this role

Troubleshooting
Telecommunications
Networking
Microsoft Access
Project Management
Team Leadership
Customer Support
Software Installation

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Help Desk Analyst
 Extremely Similar Skills
 Growing

Skill Similarity

97%

A Help Desk Analyst shares 97% of core skills with a Help Desk Specialist.

Skills to develop to transition to this role

Troubleshooting
Networking
Microsoft Exchange
Citrix
Software Installation
Service Desk
Help Desk Support
Printer Support

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Desktop Support Specialist
 Extremely Similar Skills
 Growing

Skill Similarity

96%

A Desktop Support Specialist shares 96% of core skills with a Help Desk Specialist.

Skills to develop to transition to this role

Troubleshooting
Software Installation
Laptops
Printer Support
Networking
Microsoft Endpoint Configuration Manager
Remote Desktop
Microsoft Exchange

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Service Desk Analyst
 Extremely Similar Skills
 Growing

Skill Similarity

92%

A Service Desk Analyst shares 92% of core skills with a Help Desk Specialist.

Skills to develop to transition to this role

Troubleshooting
Service Desk
Microsoft Exchange
Networking
Virtual Private Network (VPN)
ServiceNow
IT Service Management
Computer Hardware Troubleshooting

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Information Technology Technician
 Extremely Similar Skills
 Growing

Skill Similarity

94%

An Information Technology Technician shares 94% of core skills with a Help Desk Specialist.

Skills to develop to transition to this role

Troubleshooting
Networking
Network Administration
Information Technology
Software Installation
Servers
Computer Repair
Printer Support

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Desktop Support Technician
 Extremely Similar Skills
 Growing

Skill Similarity

95%

A Desktop Support Technician shares 95% of core skills with a Help Desk Specialist.

Skills to develop to transition to this role

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Information Technology Support Technician
 Extremely Similar Skills
 Growing

Skill Similarity

96%

An Information Technology Support Technician shares 96% of core skills with a Help Desk Specialist.

Skills to develop to transition to this role

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Help Desk Support Specialist
 Extremely Similar Skills
 Growing

Skill Similarity

95%

A Help Desk Support Specialist shares 95% of core skills with a Help Desk Specialist.

Skills to develop to transition to this role

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Alternative Careers and Related Jobs For a Help Desk Specialist

Here is a list of possible career transitions and similar professions a typical Help Desk Specialist often moves into, within or outside their industry.

System Administrator
 Fairly Similar Skills
 Very Popular

Skill Similarity

74%

A System Administrator shares 74% of core skills with a Help Desk Specialist.

Skills to develop to transition to this role

Networking
Domain Name System (DNS)
Servers
Dynamic Host Configuration Protocol (DHCP)
Troubleshooting
Network Administration
Linux System Administration
Red Hat Linux

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Information Technology Specialist
 Very Similar Skills
 Very Popular

Skill Similarity

88%

An Information Technology Specialist shares 88% of core skills with a Help Desk Specialist.

Skills to develop to transition to this role

Networking
Information Technology
PHP
Troubleshooting
Microsoft SQL Server
HTML
Network Administration
Mikrotik

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Support Specialist
 Fairly Similar Skills
 Growing

Skill Similarity

65%

A Support Specialist shares 65% of core skills with a Help Desk Specialist.

Skills to develop to transition to this role

Microsoft Access
Teamwork
Project Management
Troubleshooting
Change Management
Management
Customer Support
Social Media

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System Engineer
 Fairly Similar Skills
 Growing

Skill Similarity

51%

A System Engineer shares 51% of core skills with a Help Desk Specialist.

Skills to develop to transition to this role

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Network Administrator
 Fairly Similar Skills
 Growing

Skill Similarity

73%

A Network Administrator shares 73% of core skills with a Help Desk Specialist.

Skills to develop to transition to this role

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High Value Skills to Build as a Help Desk Specialist

If you're a Help Desk Specialist and are planning to move into a similar profession or alternative career, it's important to build the right skill sets to position you for your next career.

We analyzed thousands of career transitions in your industry and identified the highest value skills to build as a Help Desk Specialist. Building these skills will set you up for the most number of the above careers.

  • Networking
  • Domain Name System (DNS)
  • Servers
  • Dynamic Host Configuration Protocol (DHCP)
  • Troubleshooting
  • Network Administration
  • Linux System Administration
  • Red Hat Linux
  • Information Technology
  • PHP
  • Microsoft SQL Server
  • HTML
  • Mikrotik
  • Computer Hardware Troubleshooting
  • Software Installation
  • IT Hardware Support
  • Printer Support

Word Cloud of Skills to Build as a Help Desk Specialist

Here is a word cloud of the skills above. Use this as inspiration for the kinds of transferrable skills you need to build to move into a similar profession or alternative career.

Frequently Asked Questions

What skills do you need to be a System Administrator?

To become a System Administrator from a Help Desk Specialist, you should develop skills like Networking, Domain Name System (DNS), Servers, Dynamic Host Configuration Protocol (DHCP), Troubleshooting, Network Administration, Linux System Administration and Red Hat Linux.

What skills do you need to be an Information Technology Specialist?

The most in-demand skills you need to become an Information Technology Specialist are:

  • Networking
  • Information Technology
  • PHP
  • Troubleshooting
  • Microsoft SQL Server
  • HTML
  • Network Administration
  • Mikrotik

What are similar jobs a Help Desk Specialist can transition into?

Below are the most common career transitions for a Help Desk Specialist

  • Information Technology Specialist
  • System Administrator
  • Support Specialist
  • Network Administrator
  • System Engineer

What are some alternative careers a former Help Desk Specialist should consider?

Here is a list of alternative careers and related jobs for a Help Desk Specialist:

  • Network Administrator
  • Support Specialist
  • System Administrator
  • System Engineer
  • Information Technology Specialist

What are some job titles that are similar to a Help Desk Specialist?

Jobs that are very similar to a Help Desk Specialist include a Desktop Support Technician, Information Technology Support Specialist, Help Desk Support Specialist, Help Desk Analyst, Information Technology Support Technician, Help Desk Technician, Information Technology Technician and Technical Support Specialist.

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