Help Desk Specialist

Help Desk Specialist Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Help Desk Specialist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Add keywords directly into your resume's work experiences, education or Skills section.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Technical Support
  • Troubleshooting
  • Windows
  • Active Directory
  • Computer Hardware
  • Windows 7
  • Help Desk Support
  •  Find out what your resume's missing
  • Networking
  • Windows Server
  • SQL
  • Windows 10
  • Customer Service
  • Operating Systems
  • Linux
  • Service Desk
  • Microsoft Access
  • Printer Support
  • Windows XP
  • Remote Desktop
  • Software Installation
  • Information Technology
  • System Administration
  • Computer Repair
  • Microsoft Exchange
  • Network Administration
  • Computer Hardware Troubleshooting

  •   Show full list

Resume Skills: Help Desk Tools

Resume Skills: Software & Tools

Resume Skills: Programming

Resume Skills: Networking

Resume Skills: Operating Systems

Resume Skills: Databases

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Help Desk Specialist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Help Desk Specialist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Your Name
IT Helpdesk Engineer
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded February 2019 - Present
Lead IT Helpdesk Engineer
Led a team of 4 to provide support to 200+ employees, improving productivity by 20%.
Implemented a proactive Windows 10 update strategy, reducing related issues by 65%.
Launched a remote service desk that improved response times for remote workers by 45%.
Integrated Active Directory and Networking to automate IT activities, saving up to 20 hours per week.
Established a robust Linux support protocol, leading to a 30% decrease in Linux-related issues.
Microsoft October 2016 - January 2019
IT Support Desk Analyst
Created an updated Windows XP toolkit to counter legacy issues, reducing related complaints by 75%.
Provided excellent customer service and tech support, boosting overall customer satisfaction rates by 40%.
Leveraged SQL databases to improve communication between teams, increasing team efficiency by 25%. April 2014 - September 2016
Entry Level Tech Support
Participated in rigorous IT training, mastering support strategies for Windows Server and Operating Systems.
Contributed to a 15% decrease in weekly recurring IT issues through effective helpdesk support.
Resume Worded University December 2016
Master of Science - Information Technology
Specialization in IT Infrastructure and Troubleshooting
GPA: 3.7/4.0
Resume Worded Institute May 2014
Bachelor of Science - Computer Information Systems
Relevant coursework: Network Administration, Database Design, System Programming
Programming: Java, C++, Python, JavaScript, Shell Scripting
Operating Systems: Windows, Linux/Unix, MacOS
Networking/Protocols: TCP/IP, DNS, DHCP, FTP, HTTP/HTTPS, SMTP
Software & Tools: Microsoft Office Suite, ServiceNow, Active Directory, VMware, Cisco Systems
Certifications: CompTIA A+ Certified, ITIL 4 Foundation Certified
Leadership & Volunteering: Volunteer IT Tutor - Teach Seniors Tech (2017-Present)
Projects: Implemented an automated ticketing system which improved ticket resolution time by 30%

How do I add skills to a Help Desk Specialist resume?

Review the job posting closely.

Go through the Help Desk Specialist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Windows, Help Desk Support and Technical Support are possible skills. These are skills you should try to include on your resume.

Add industry skills like Troubleshooting and Computer Hardware.

Add other common skills from your industry - such as Windows 7, Networking and Active Directory - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Service Desk, Software Installation and Linux - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Show how you have strong attention to detail.

A good Help Desk Specialist has strong attention to detail, so try to include examples of where you handled complex projects or processes.

Use the exact job title.

Try to add the exact job title, Help Desk Specialist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Help Desk Specialist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Help Desk Specialist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Help Desk Specialist Skills and Keywords to Include On Your Resume

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Help Desk Specialist Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Service Desk Analyst

Resume Example
IT Service Desk Analyst

Resume Example
Service Desk Technician

Resume Example
Help Desk Analyst

Resume Example
Help Desk Technician

Resume Example
IT Help Desk (Entry Level)

Browse Skills from Similar Jobs

Frequently Asked Questions

What skills should you put on a Help Desk Specialist resume?

Some popular Help Desk Specialist hard skills are Technical Support, Troubleshooting, Windows, Active Directory, Computer Hardware, Windows 7, Help Desk Support and Networking.

Depending on the job you apply to, skills like Computer Repair, Service Desk, Software Installation, Linux and Remote Desktop can also be good to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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