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Help desk centers usually work in tiers, meaning that technicians have a designated level of complexity with technical support. Some of them handle advanced issues while others focus on basic setup tasks and lower-level troubleshooting. That is precisely the work of an entry-level IT help desk specialist since they don’t have extensive experience on their resume.
Having a lack of professional experience in help desk centers doesn’t have to prevent you from applying to this position. You can also include relevant experience in volunteering and internships. These days, this type of on-the-job training has a lot of value in the IT industry.
If you have worked in personal or extracurricular projects where you used your technical support skills, you can mention that in your resume. This is a good idea to demonstrate your value. You can highlight skills from this experience, such as problem-solving and troubleshooting.
We spoke with hiring managers at top companies like Google, Microsoft, and Amazon to understand what they look for in IT help desk resumes at the entry level. The tips below are a result of their advice and will help your resume stand out.
As an IT help desk professional, your primary role is to assist users with technical issues. Hiring managers want to see evidence of strong customer service skills on your resume.
Instead of simply listing 'customer service' as a skill, provide specific examples of how you've demonstrated it:
Quantifying your achievements and using action verbs makes your customer service skills more impactful and credible to hiring managers.
A resume summary, also known as a professional summary or summary statement, is an optional section that appears at the top of your resume, just below your contact information. While it's not a mandatory component, a well-crafted summary can help you stand out from other candidates by highlighting your most relevant qualifications and experiences.
When deciding whether to include a summary on your IT help desk resume, consider your level of experience and career trajectory. If you're a recent graduate or making a significant career change, a summary can provide context and explain how your skills align with the position. However, if your experience directly relates to the IT help desk role, you may choose to let your work history speak for itself.
It's important to note that an objective statement, which focuses on your career goals rather than your qualifications, is generally not recommended. Employers are more interested in what you can bring to the table than your personal aspirations.
Your work experience section is the heart of your resume. It's where you show hiring managers how you've applied your skills to make an impact for previous employers. It's especially important to get this section right when you're applying for entry-level IT help desk jobs, as you may not have much directly relevant experience yet. Here are some key tips to make sure your work experience section shines:
When describing your contributions in each role, start each bullet point with a strong action verb that sounds like what an IT support professional does on a daily basis. Some great examples include:
Avoid bland, overused verbs like "assisted" or "helped" - they don't convey the specifics of how you made an impact. Use strong, descriptive verbs to make your contributions and skills stand out to IT managers.
The education section of your IT help desk resume should be concise and relevant. It's an opportunity to showcase your technical knowledge and training. Follow these tips to make sure your education section is effective and tailored to the job you're applying for.
The skills section of your resume is crucial for IT help desk roles. It's where you highlight the technical skills and expertise that make you a great fit for the job. Hiring managers and applicant tracking systems (ATS) will scan this section to see if you have the right qualifications. Here are some tips to make your skills section stand out.
Here are examples of popular skills from IT Help Desk (Entry Level) job descriptions that you can include on your resume.
This word cloud highlights the important keywords that appear on IT Help Desk (Entry Level) job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.
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