IT Help Desk (Entry Level)
Resume Examples: Proven To Get You Hired In 2024

Hiring Manager for IT Help Desk (Entry Level) Roles
Compiled by: Kimberley Tyler-Smith
Senior Hiring Manager
20+ Years of Experience

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IT Help Desk (Entry Level) Resume Sample

Your Name
IT Help Desk (Entry Level)
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded July 2022 - Present
IT Support Specialist
Enhanced user satisfaction by providing robust IT support, resulting in 35% reduction of repeat IT issues.
Introduced automated issue resolution tools, resulting in saving 10 working-hours weekly.
Implemented effective firewall protection protocol to prevent potential security threats, reducing IT risk by 50%.
IBM January 2021 - June 2022
IT Assistant
Managed software and hardware installations, saving 5 working-hours weekly.
Performed system backups, aiding in 100% data recovery.
Scheduled routine hardware inspections ensuring 99% uptime across the organization.
Resume Worded University May 2020
Bachelor of Science in Information Technology
Specialized in Network and Security
Related coursework: Data Structures, Software Engineering, Database Management Systems
Resume Worded Institute March 2021
Certified IT Support Specialist
Obtained certification while working full-time at IBM
Focused on tackling common and advanced IT issues
Operating Systems: Windows, Linux, MacOS
Programming: Python, Bash, Java, C#, SQL
Software & Tools: MS Office Suite, VMware, ConnectWise, ServiceNow
Networking: TCP/IP, VPN, LAN/WAN, Wireless Networking
Certifications: CompTIA A+ Certification (2021), CompTIA Network+ Certification (2022)
Professional Development: Completed IBM's 'Integrate IT Support Skills' training program (2021)
Leadership & Volunteering: Mentor at Code Newbie (Helped 10+ beginners with their first foray into Python)
Projects: Self-developed home automation system using Raspberry Pi and Python
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IT Support Specialist Resume Sample

Your Name
IT Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE November 2022 - Present
IT Support Technician
Provided exceptional customer service to internal staff resulting in 25% increase of client satisfaction scores.
Implemented help desk ticketing system leading to a streamlined resolution process and improved efficiency by 40%.
Created network accounts for new users which boosted streamlined access by 30%.
Microsoft June 2021 - October 2022
IT Intern
Assisted in carrying out basic software upgrades, aiding in increase of system efficiency by 10%.
Documented IT issues, accelerating issue response time by 15%
Contributed to system maintenance, ensuring software compatibility across departments.
Resume Worded Academic Center May 2022
Postgraduate Diploma in IT Support and Management
Focused in IT Service Management, Infrastructure and IT Business Strategy
Acquired knowledge on latest trends in the IT services sector
Resume Worded University May 2021
Bachelor of Science in Information Technology
Relevant coursework: Data Structures, Computer Networks, Database Management
Graduated with Honors
Technical Skills: Windows OS, MacOS, Linux, Cisco Systems, Active Directory, TCP/IP
Software: Microsoft Office, ITSM Tools (ServiceNow, JIRA), Virtualization Software (VMware, Hyper-V), Cloud Services (Azure, AWS)
Networking: Switches, Routers, Firewalls, VPN, Network Security, LAN/WAN Technologies
Hardware: PC Hardware, Mobile Devices, Printers, Storage Devices, Networking Devices
Certifications: CompTIA A+ Certification (2021), Microsoft Certified: Azure Fundamentals (2022)
Volunteering: Tech volunteer at local library – Assisted library patrons with their tech-related questions
Projects: Developed and implemented a network troubleshooting guide at, resulted in reduced resolution time by 20%
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IT Support Technician Resume Sample

Your Name
IT Support Technician
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded October 2022 - Present
Help Desk Technician
Developed custom software patches, reducing recurring system errors by 20%.
Enhanced system security resulting in a 30% decrease in vulnerability threats.
Reduced IT ticket resolution time by 25% by streamlining the support process.
Accenture September 2021 - September 2022
IT Intern
Compiled an informative FAQ document resulting in a 12% decrease in common user queries.
Maintained IT inventory, ensuring rapid replacements and reducing downtime by 10%
Monitored system performance, initiating timely upgrades to increase efficiency by 15%
Resume Worded University May 2021
Bachelor of Science in Computer Technology
Emphasis in Network and System Administration
Awarded Presidential Scholarship (Top 5%)
Resume Worded Institute June 2020
CompTIA A+ Certification
Focused on IT operational roles such as Technical Support and IT Operations
Operating Systems: Windows (XP, 7, 8, 10), MacOS, Linux (Ubuntu, CentOS)
Software: Microsoft Office Suite, Google Workspace, Adobe Creative Suite
Networking Tools: Wireshark, Nessus, SolarWinds, Kali Linux, Nmap, Cisco Packet Tracer
Scripting & Programming: Python (Intermediate), Java (Basic), PowerShell (Advanced), Bash (Intermediate)
Certifications: Microsoft Technology Associate: IT Infrastructure (2021), CompTIA Network+ (2020)
Volunteering: Digital Divide Initiative (IT Support Volunteer, 2019 - Present)
Projects: Designed a comprehensive network security plan for a local business (2021)
Training: Cybersecurity for IT Professionals (LinkedIn Learning, 2022), TCP/IP and Networking Fundamentals (Udemy, 2021)
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Help Desk Technician Resume Sample

Your Name
Help Desk Technician
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE July 2021 - Present
IT Support Associate
Formulated a new issue response protocol, reducing service ticket accumulation by 30%.
Revitalized hardware/software installation methods to effectively reduce setup time by 35%
Designed and managed periodic system checks to maintain 99.9% uptime.
Cisco Systems February 2021 - June 2022
Junior IT Technician
Installed system wide updates reducing software breakdowns by 20%
Regularly backed up systems leading to zero data loss instances.
Simplified system interface to boost user-friendliness by 30%
Resume Worded Institute March 2021
Certified Information Systems Security Professional (CISSP)
Gained expertise in designing, implementing, and managing best-in-class cybersecurity programs
Resume Worded University May 2019
Bachelor of Science - Information Technology
Emphasis on Network Security
Awards: Dean's List 2017-2019 (Top 10% each year)
Hardware/Software Troubleshooting: Windows, MacOS, DNS, TCP/IP, VPNs, LAN/WAN, Firewalls, Wi-Fi
IT Service Management: ServiceNow, Remedy ITSM, Jira, Confluence, Slack
Network Administration: Cisco Routers/Switches, Netgear, Juniper, VOIP systems, Azure, AWS
Security: Antivirus software (McAfee, Norton), Firewall management, Bitlocker, Cyber threat identification
Certifications: CompTIA A+ Certification, ITIL v4 Certification
Leadership & Volunteering: YearUp mentor, Local Food Bank IT volunteer
Professional Development: Attended annual InfoSec conference, Participated in intensive Cisco Networking Academy
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IT Support Associate Resume Sample

Your Name
IT Support Associate
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2022 - Present
Help Desk Associate
Renovated issue logging process, reducing time taken by 20%.
Maintained updated IT knowledge base for user self-service, reducing IT tickets by 30%
Secured network by implementing robust firewall, reducing cyber attacks by 40%.
Oracle June 2021 - December 2021
IT Assistant
Provided real-time customer service, contributing to 15% improvement in customer satisfaction.
Performed assisted software upgrades ensuring 100% compatibility.
Revised outdated troubleshooting guide, enhancing its comprehensiveness by 30%
Resume Worded University May 2021
Bachelor of Science in Information Technology
Specialization in Networks and Systems
Achievements: Dean’s list 2018-2021 (Top 10% of the class)
Resume Worded Academic Center June 2020
Cisco Certified Network Associate (CCNA)
Graded 'Superior' in practical application segment
Networking: TCP/IP, DNS/DHCP, VPN, Firewall, Routers, Switches
Operating Systems: Windows OS (Advanced), Linux (Intermediate)
Software & Tools: Microsoft Office Suite (Advanced), Adobe Suite, Remote Desktop Tools
Programming & Databases: SQL (Basic), HTML/CSS (Intermediate), Python (Basic)
Certifications: CompTIA Security+ certification (Awaited), ITIL Foundations certified
Projects: Developed a network diagram for a local business improving efficiency by 30%
Volunteering: Technology Mentor at local Middle School, teaching basic word processing and internet safety
Professional Development: Attended IT Edge Interstate Conference for Learning 2021

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