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A service desk technician resolves end-users issues by providing technical support. They can troubleshoot both software and hardware. In addition, they are responsible for software maintenance and ICT security. Therefore, it can be a good idea to mention your proficiency with cyber security in your resume.
Most IT departments work with an Agile approach, meaning that they prioritize tasks and complete them in short milestones. This requires strong organizational skills and the help of a task management system. You can mention your familiarity with tools like Jira, ClickUp, or Trello in your resume.
Service desk technicians often collaborate with other IT specialists to resolve issues. You will often work with a large team in the IT department, so it’s important to mention your team work skills in your resume.
We spoke with hiring managers at companies like Geek Squad, IBM, and Accenture to understand what they look for in top Service Desk Technician resumes. Based on their insights and our expertise in resume writing, here are 6 proven tips to make your resume stand out and increase your chances of getting hired.
Hiring managers want to see that you have the technical skills needed for the job. Include a skills section on your resume that lists your proficiencies.
Skills to highlight:
Avoid simply listing generic skills like 'customer service' or 'communication'. Instead, give specific examples of your technical abilities that are relevant to the job.
A resume summary, also known as a professional summary or summary statement, is a brief overview of your skills, experiences, and career goals. It's typically placed at the top of your resume, just below your contact information. While a summary is optional, it can be a powerful tool to grab the attention of hiring managers and recruiters, especially if you're a career changer or have a diverse background that may not be immediately apparent from your work history alone.
When writing your summary, focus on highlighting your most relevant qualifications and experiences for the Service Desk Technician role. Avoid using an objective statement, which is outdated and focuses on what you want from the employer, rather than what you can offer them. Instead, use your summary to provide additional context or details that may not be covered in other sections of your resume.
Your work experience section is the heart of your resume as a service desk technician. It's where you show hiring managers how you've applied your technical skills to solve problems, support customers, and deliver value in past jobs.
In this section, we'll break down the essential tips for writing a work experience section that effectively showcases your service desk technician expertise and lands you more interviews.
When describing your service desk experience, start each bullet point with a strong action verb that demonstrates your technical and problem-solving capabilities. For example:
Spearheaded migration from legacy ticketing system to new CRM platform, reducing average ticket resolution time by 20%.
Notice how these verbs like "diagnosed", "configured", "resolved", and "documented" are much more specific and relevant to service desk work compared to generic phrases like "helped with" or "worked on".
Your education section is a key part of your service desk technician resume. It shows hiring managers that you have the knowledge and training to excel in the role. Here are some tips to make your education section stand out.
Your skills section is one of the most important parts of your resume as a service desk technician. It's where you highlight your technical expertise and show hiring managers that you have the right qualifications for the job. Here are some tips to help you write a strong skills section that will catch the attention of employers.
Here are examples of popular skills from Service Desk Technician job descriptions that you can include on your resume.
This word cloud highlights the important keywords that appear on Service Desk Technician job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.
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