Service Desk Resume Guide

3 Service Desk Resume Examples - Here's What Works In 2022

If you consider yourself tech-savvy and have excellent problem-solving skills, a job at the service desk might suit you. The service desk has the purpose of helping users with incident resolution. They have two options: using the self-service support system to easily find answers to their queries or requesting help from a service desk analyst. This is where you come to help. Service desk analysts work in the IT department and become the bridge between the company and its users. Today, we’ll dive deeper into this career and show you how to create your own service desk resume.

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Hiring Manager for Service Desk Roles
Author: Kyle Harrison
Senior Hiring Manager - Service Desk Roles
24+ Years of Experience

A service desk is a resolution center where users place their queries or find answers by themselves. It has pre-made solutions so users can quickly find answers and it also has a database to receive queries. A service desk helps users solve day-to-day issues such as changing their passwords, installing software, or configuration tasks. 


Generally, users send their requests via email, and this request creates a ticket number. This way service desk analysts or technicians can work on those queries progressively. The idea is to automate the support system to provide better and faster services. It aims to resolve IT issues in fewer steps by streamlining and automating the technical support process.


These days most desk service systems have AI-driven chatbots that help users in troubleshooting faster and at any time. Just think about it, robots don’t sleep or rest, so they are available for users 24/7. However, this doesn’t mean you will be replaced by AI, so keep working on your resume. Service desk analysts are still valuable for recruiters.


What you need to know about AI is that it simplifies your job by taking all the low-value technical support tasks off your shoulders so you can focus on higher-significant issues. Keep in mind that AI is weak in terms of customer support, so technicians still have to handle high-level troubleshooting. 


If you want to enrich your technician resume, take a look below. We’ll share with you three resume templates and handy tips to inspire you.