Service Desk Analyst

Service Desk Analyst Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Service Desk Analyst job postings. In other words, these are the most sought after skills by recruiters and hiring managers. So try to include them on your resume where possible.

Remember that every job is different. Instead of including all these keywords on your resume, identify the keywords most relevant to the job you're applying to and include those. Use the free Targeted Resume tool to help with this.

  • Active Directory
  • Technical Support
  • Troubleshooting
  • Windows 7
  • Windows Server
  • Service Desk
  • Windows 10
  • Computer Hardware
  • Microsoft Exchange
  • Windows
  • Office 365
  • Networking
  • ITIL
  • Virtual Private Network (VPN)
  • ServiceNow
  • System Administration
  • IT Service Management
  • Computer Hardware Troubleshooting
  • Citrix
  • Software Installation
  • Incident Management
  • Remote Desktop
  • Information Technology
  •   Show full list

  Where on my resume do I add these buzzwords?

Add keywords directly into your resume's work experiences, education or projects. Alternatively, you can also include a Skills section where you can list your technical skills in order of your proficiency.

Only include these technical skills or keywords into your resume if you actually have experience with them.

Compare Your Resume To These Service Desk Analyst Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

How do I add skills to a Service Desk Analyst resume?

1
Review the job posting closely.

Go through the Service Desk Analyst posting you're applying to, and identify hard skills the company is looking for. For example, skills like Windows 10, Service Desk and Active Directory are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Windows 7 and Computer Hardware.

Add other common skills from your industry - such as Windows Server, Technical Support and Troubleshooting - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Office 365, Microsoft Exchange and Software Installation - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Emphasize your ability to solve problems.

Recruiters want to know that you're the kind of person that can solve new and challenging problems. In your Service Desk Analyst resume, highlight projects that involved problems that were technically complex or mattered to the company.

5
Show evidence of your analytical skills.

Analytical skills involve your ability to break down a problem and come up with effective solutions. On Service Desk Analyst resumes, hiring managers want to see evidence of how you analyzed quantitative or qualitative data.

6
Use the exact job title.

Try to add the exact job title, Service Desk Analyst, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Service Desk Analyst Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Service Desk Analyst job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Service Desk Analyst Skills and Keywords to Include On Your Resume

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Service Desk Analyst Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

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Frequently Asked Questions

What skills do hiring managers want to see on a Service Desk Analyst resume?

Some popular Service Desk Analyst hard skills are Active Directory, Technical Support, Troubleshooting, Windows 7, Windows Server, Service Desk, Windows 10 and Computer Hardware.

Depending on the job you apply to, skills like Office 365, Microsoft Exchange, Software Installation, Virtual Private Network (VPN) and IT Service Management can also be good to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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