Service Desk Analyst

Service Desk Analyst Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Service Desk Analyst job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Active Directory
  • Technical Support
  • Troubleshooting
  • Windows 7
  • Windows Server
  • Service Desk
  • Windows 10
  •  Find out what your resume's missing
  • Computer Hardware
  • Microsoft Exchange
  • Windows
  • Office 365
  • Networking
  • ITIL
  • Virtual Private Network (VPN)
  • ServiceNow
  • System Administration
  • IT Service Management
  • Computer Hardware Troubleshooting
  • Citrix
  • Software Installation
  • Incident Management
  • Remote Desktop
  • Information Technology

  •   Show full list

Resume Skills: Software and Tools

Resume Skills: Networks

Resume Skills: Operating Systems

Resume Skills: ITSM Tools

Resume Skills: Networking

Resume Skills: Languages

Resume Skills: Programming

Resume Skills: Server Administration

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Service Desk Analyst Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Service Desk Analyst Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Service Desk Analyst
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded June 2020 - Present
Senior Service Desk Analyst
Boosted office productivity by 35% through proficient System Administration and structured IT service management following ITIL methodologies
Reduced overall IT service tickets by 22% through developing and implementing proactive preventive measures
Enhanced system efficiency implementing infrastructure upgrades and regular maintenance on Windows Servers, Active Directory, and Office 365 applications
Coordinated excellent team functioning in remote operation circumstances through proficient usage of VPN and Microsoft Exchange
Spearheaded Incident management, reducing system downtime by 40%
IBM January 2018 - May 2020
Service Desk Analyst
Streamlined ServiceNow usage causing a 30% increase in problem-solving speed
Expedited user access management using Active Directory, reducing delay by 40%
Enhanced server performance by 30% by effective Windows Server Administration
Successfully led the migration to Windows 10 across the business, minimizing productivity downtime
Offered excellent computer hardware support and software installation services, thereby increasing equipment longevity by 20% May 2016 - December 2017
IT Support Technician
Employed adept technical support skills, contributing to a 15% rise in customer satisfaction scores
Performed effective troubleshooting of Windows 7 systems to boost operational efficiency
Demonstrated proficiency in Computer Hardware Troubleshooting, resulting in a 20% decrease in hardware-related issues
Resume Worded University May 2017
Master of Science in Information Systems
Specialized in Network and Security Management
Recipient of the Meritorious Student Award
Resume Worded Academic Center May 2016
Bachelor of Technology in Computer Science
Key Courses: Data Structures, Computer Networks, Operating Systems
Operating Systems: Windows, Linux, MacOS
ITSM Tools: ServiceNow, JIRA, BMC Remedy ITSM
Networking: TCP/IP, DNS, VPN, LAN/WAN
Languages: HTML, CSS, Javascript, SQL
Certifications: ITIL 4 Foundation Certification, CompTIA A+ Certification
Projects: Developed an in-house ticketing system leading to a 25% increase in efficiency.
Volunteering: Served as an IT consultant for non-profit organizations, providing technical support and training.
Publications: Author of the blog 'TechTalk' focusing on IT best practices and emerging technologies.
Your Name
IT Service Desk Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded August 2018 - Present
Service Desk Lead
Increased user satisfaction rate by 35% by proactively managing and resolving complex IT service requests
Reduced System Administration issues by 45% through automation techniques, equating to 15 work hours saved weekly
Mentored a five-member junior team to contribute effectively to our Networking and Technical Support goals
Achieved a 20% increase in ticket resolution speed through effective use of ServiceNow and ITIL principles
Spearheaded Windows Server updates and maintenance, leading to 25% fewer reported issues
Dell February 2016 - July 2018
Service Desk Analyst
Minimized business interruption by effectively managing incident escalations throughout the Windows 7 to Windows 10 transition phase
Implemented VPN and Citrix solutions, bolstering cybersecurity by 30% and providing seamless remote work solutions
Reduced recurrent IT issues by 20% by propagating informed usage of Microsoft Exchange and Office 365 January 2014 - January 2016
IT Support Analyst
Increased system efficiency by 15% by excelling in Computer Hardware Troubleshooting skills
Boosted productivity by 25% by providing time-efficient Software Installation services
Outlined and executed effective Active Directory strategies to enhance data security
Resume Worded Academic Center October 2017
Certified IT Service Management (ITIL)
Learned best practices for aligning IT services with the needs of business
Resume Worded University May 2013
Bachelor of Science - Computer Science
Electives in Data Management and Network Security
President, Computer Science Society
Operating Systems: Windows (XP, 7, 10), macOS, Linux (Ubuntu, CentOS)
Hardware & Software: VMware, MS Office Suite, Active Directory, Citrix
Languages: Python, SQL, CSS/HTML, Java, JavaScript (basic)
Network & Security: LAN/WAN, Firewall configuration, VPN, TCP/IP, DNS/DHCP
Certifications: CompTIA Network+ Certification (2019)
Projects: Refurbished and upgraded legacy network systems at local nonprofit
Awards: Service Desk Analyst of the Year, Dell (2018)
Volunteering: Technology Mentor, CodeForKids (2018 - Present)
Your Name
IT Support Analyst
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded February 2019 - Present
Senior IT Support Analyst
Leveraged strategic methodologies to reduce IT service requests by 20%, enhancing overall business productivity
Implemented stringent system administration protocols, enhancing cyber defense, and reducing data breaches by 25%
Lead an effective transition to Windows 10 across multiple departments without compromising on critical services
Boosted remote operation efficacy by 35% through the successful setup and troubleshooting of VPN
Excelled in Incident Management leading to a 30% decrease in resolution time
Microsoft June 2017 - January 2019
IT Support Technician
Lowered support tickets by 18% by providing proactive Windows Server support and maintenance
Improved email communication efficiency by 25% through proficient management of Office 365 applications and Microsoft Exchange
Streamlined IT service request process using ServiceNow, reducing processing time by 15% January 2015 - May 2017
Junior IT Support Technician
Increased team efficiency and reliability by 15% through adept Technical Support and Computer Hardware Troubleshooting
Reduced hardware issues by 20% by performing effective preventative maintenance
Increased customer satisfaction scores by 12% by applying problem-solving skills to daily IT operations
Resume Worded University January 2017
Master of Science - Information Systems
Specialty in Network Security
Resume Worded Institute May 2015
Bachelor of Engineering - Computer Science
Minors in Applied Mathematics
Dean's List 2014 (Top 5%)
Programming: Java, C++, Python, SQL, HTML, CSS
Server Administration: Windows Server, Linux Server, Apache, SQL Server
Networks: TCP/IP, VoIP, LAN/WAN, Cisco Routers
Software and Tools: MS Project, Salesforce, Active Directory, ServiceNow, Solarwinds
Certifications: VMware Certified Professional - Data Center Virtualization (2018), CompTIA A+ (2017)
Professional Development: Five9 Cloud Contact Center Training, ITIL v4 Foundation Course
Projects: Developed and implemented an internal knowledgebase for IT troubleshooting
Contributions: Regular contributor to the 'Tech Support Digest' Blog

How do I add skills to a Service Desk Analyst resume?

Review the job posting closely.

Go through the Service Desk Analyst posting you're applying to, and identify hard skills the company is looking for. For example, skills like Windows 10, Service Desk and Active Directory are possible skills. These are skills you should try to include on your resume.

Add industry skills like Windows 7 and Computer Hardware.

Add other common skills from your industry - such as Windows Server, Technical Support and Troubleshooting - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Office 365, Microsoft Exchange and Software Installation - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Emphasize your ability to solve problems.

Recruiters want to know that you're the kind of person that can solve new and challenging problems. In your Service Desk Analyst resume, highlight projects that involved problems that were technically complex or mattered to the company.

Show evidence of your analytical skills.

Analytical skills involve your ability to break down a problem and come up with effective solutions. On Service Desk Analyst resumes, hiring managers want to see evidence of how you analyzed quantitative or qualitative data.

Use the exact job title.

Try to add the exact job title, Service Desk Analyst, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Service Desk Analyst Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Service Desk Analyst job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Service Desk Analyst Skills and Keywords to Include On Your Resume

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Service Desk Analyst Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

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Frequently Asked Questions

What skills do hiring managers want to see on a Service Desk Analyst resume?

Some popular Service Desk Analyst hard skills are Active Directory, Technical Support, Troubleshooting, Windows 7, Windows Server, Service Desk, Windows 10 and Computer Hardware.

Depending on the job you apply to, skills like Office 365, Microsoft Exchange, Software Installation, Virtual Private Network (VPN) and IT Service Management can also be good to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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