Skill Profile

Service Desk Analyst

Improve your resume's success rate by using these Service Desk Analyst skills and keywords.

Service Desk Analyst Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Service Desk Analyst job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category

Active Directory
Technical Support
Troubleshooting
Windows 7
Windows Server
Service Desk
Windows 10
Computer Hardware
Microsoft Exchange
Windows
Office 365
Networking
ITIL
Virtual Private Network (VPN)
ServiceNow
System Administration
IT Service Management
Computer Hardware Troubleshooting
Citrix
Software Installation
Incident Management
Remote Desktop
Information Technology

Resume Skills: Software and Tools

VMware
MS Office Suite
Active Directory
Citrix
MS Project
Salesforce
ServiceNow
Solarwinds

Resume Skills: Networks

LAN/WAN
Firewall configuration
VPN
TCP/IP
DNS/DHCP
VoIP
Cisco Routers

Resume Skills: Operating Systems

Windows
Linux
MacOS
Windows (XP, 7, 10)
macOS
Linux (Ubuntu, CentOS)

Resume Skills: ITSM Tools

ServiceNow
JIRA
BMC Remedy ITSM

Resume Skills: Networking

TCP/IP
DNS
VPN
LAN/WAN

Resume Skills: Languages

HTML
CSS
Javascript
SQL
Python
CSS/HTML
Java
JavaScript

Resume Skills: Programming

Java
C++
Python
SQL
HTML
CSS

Resume Skills: Server Administration

Windows Server
Linux Server
Apache
SQL Server

Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Sample Service Desk Analyst Resume: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template

Your Name

Service Desk Analyst

City, Country • (123) 456-789 • [email protected] • linkedin.com/in/your-profile

EXPERIENCE

Resume Worded June 2020 - Present

Senior Service Desk Analyst

Boosted office productivity by 35% through proficient System Administration and structured IT service management following ITIL methodologies

Reduced overall IT service tickets by 22% through developing and implementing proactive preventive measures

Enhanced system efficiency implementing infrastructure upgrades and regular maintenance on Windows Servers, Active Directory, and Office 365 applications

Coordinated excellent team functioning in remote operation circumstances through proficient usage of VPN and Microsoft Exchange

Spearheaded Incident management, reducing system downtime by 40%

IBM January 2018 - May 2020

Service Desk Analyst

Streamlined ServiceNow usage causing a 30% increase in problem-solving speed

Expedited user access management using Active Directory, reducing delay by 40%

Enhanced server performance by 30% by effective Windows Server Administration

Successfully led the migration to Windows 10 across the business, minimizing productivity downtime

Offered excellent computer hardware support and software installation services, thereby increasing equipment longevity by 20%

Coached.com May 2016 - December 2017

IT Support Technician

Employed adept technical support skills, contributing to a 15% rise in customer satisfaction scores

Performed effective troubleshooting of Windows 7 systems to boost operational efficiency

Demonstrated proficiency in Computer Hardware Troubleshooting, resulting in a 20% decrease in hardware-related issues

EDUCATION

Resume Worded University May 2017

Master of Science in Information Systems

Specialized in Network and Security Management

Recipient of the Meritorious Student Award

Resume Worded Academic Center May 2016

Bachelor of Technology in Computer Science

Key Courses: Data Structures, Computer Networks, Operating Systems

SKILLS

Operating Systems: Windows, Linux, MacOS

ITSM Tools: ServiceNow, JIRA, BMC Remedy ITSM

Networking: TCP/IP, DNS, VPN, LAN/WAN

Languages: HTML, CSS, Javascript, SQL

OTHER

Certifications: ITIL 4 Foundation Certification, CompTIA A+ Certification

Projects: Developed an in-house ticketing system leading to a 25% increase in efficiency.

Volunteering: Served as an IT consultant for non-profit organizations, providing technical support and training.

Publications: Author of the blog 'TechTalk' focusing on IT best practices and emerging technologies.

Your Name

IT Service Desk Specialist

City, Country • (123) 456-789 • [email protected] • linkedin.com/in/your-profile

EXPERIENCE

Resume Worded August 2018 - Present

Service Desk Lead

Increased user satisfaction rate by 35% by proactively managing and resolving complex IT service requests

Reduced System Administration issues by 45% through automation techniques, equating to 15 work hours saved weekly

Mentored a five-member junior team to contribute effectively to our Networking and Technical Support goals

Achieved a 20% increase in ticket resolution speed through effective use of ServiceNow and ITIL principles

Spearheaded Windows Server updates and maintenance, leading to 25% fewer reported issues

Dell February 2016 - July 2018

Service Desk Analyst

Minimized business interruption by effectively managing incident escalations throughout the Windows 7 to Windows 10 transition phase

Implemented VPN and Citrix solutions, bolstering cybersecurity by 30% and providing seamless remote work solutions

Reduced recurrent IT issues by 20% by propagating informed usage of Microsoft Exchange and Office 365

Coached.com January 2014 - January 2016

IT Support Analyst

Increased system efficiency by 15% by excelling in Computer Hardware Troubleshooting skills

Boosted productivity by 25% by providing time-efficient Software Installation services

Outlined and executed effective Active Directory strategies to enhance data security

EDUCATION

Resume Worded Academic Center October 2017

Certified IT Service Management (ITIL)

Learned best practices for aligning IT services with the needs of business

Resume Worded University May 2013

Bachelor of Science - Computer Science

Electives in Data Management and Network Security

President, Computer Science Society

SKILLS

Operating Systems: Windows (XP, 7, 10), macOS, Linux (Ubuntu, CentOS)

Hardware & Software: VMware, MS Office Suite, Active Directory, Citrix

Languages: Python, SQL, CSS/HTML, Java, JavaScript (basic)

Network & Security: LAN/WAN, Firewall configuration, VPN, TCP/IP, DNS/DHCP

OTHER

Certifications: CompTIA Network+ Certification (2019)

Projects: Refurbished and upgraded legacy network systems at local nonprofit

Awards: Service Desk Analyst of the Year, Dell (2018)

Volunteering: Technology Mentor, CodeForKids (2018 - Present)

Your Name

IT Support Analyst

City, Country • (123) 456-789 • [email protected] • linkedin.com/in/your-profile

EXPERIENCE

Resume Worded February 2019 - Present

Senior IT Support Analyst

Leveraged strategic methodologies to reduce IT service requests by 20%, enhancing overall business productivity

Implemented stringent system administration protocols, enhancing cyber defense, and reducing data breaches by 25%

Lead an effective transition to Windows 10 across multiple departments without compromising on critical services

Boosted remote operation efficacy by 35% through the successful setup and troubleshooting of VPN

Excelled in Incident Management leading to a 30% decrease in resolution time

Microsoft June 2017 - January 2019

IT Support Technician

Lowered support tickets by 18% by providing proactive Windows Server support and maintenance

Improved email communication efficiency by 25% through proficient management of Office 365 applications and Microsoft Exchange

Streamlined IT service request process using ServiceNow, reducing processing time by 15%

Coached.com January 2015 - May 2017

Junior IT Support Technician

Increased team efficiency and reliability by 15% through adept Technical Support and Computer Hardware Troubleshooting

Reduced hardware issues by 20% by performing effective preventative maintenance

Increased customer satisfaction scores by 12% by applying problem-solving skills to daily IT operations

EDUCATION

Resume Worded University January 2017

Master of Science - Information Systems

Specialty in Network Security

Resume Worded Institute May 2015

Bachelor of Engineering - Computer Science

Minors in Applied Mathematics

Dean's List 2014 (Top 5%)

SKILLS

Programming: Java, C++, Python, SQL, HTML, CSS

Server Administration: Windows Server, Linux Server, Apache, SQL Server

Networks: TCP/IP, VoIP, LAN/WAN, Cisco Routers

Software and Tools: MS Project, Salesforce, Active Directory, ServiceNow, Solarwinds

OTHER

Certifications: VMware Certified Professional - Data Center Virtualization (2018), CompTIA A+ (2017)

Professional Development: Five9 Cloud Contact Center Training, ITIL v4 Foundation Course

Projects: Developed and implemented an internal knowledgebase for IT troubleshooting

Contributions: Regular contributor to the 'Tech Support Digest' Blog

Compare Your Resume To These Service Desk Analyst Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Match Your Resume

How do I add skills to a Service Desk Analyst resume?

Review the job posting closely.

Go through the Service Desk Analyst posting you're applying to, and identify hard skills the company is looking for. For example, skills like Windows 10, Service Desk and Active Directory are possible skills. These are skills you should try to include on your resume.

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Add industry skills like Windows 7 and Computer Hardware.

Add other common skills from your industry - such as Windows Server, Technical Support and Troubleshooting - into your resume if they're relevant.

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Add skills into your work experience.

Incorporate skills - like Office 365, Microsoft Exchange and Software Installation - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

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Emphasize your ability to solve problems.

Recruiters want to know that you're the kind of person that can solve new and challenging problems. In your Service Desk Analyst resume, highlight projects that involved problems that were technically complex or mattered to the company.

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Show evidence of your analytical skills.

Analytical skills involve your ability to break down a problem and come up with effective solutions. On Service Desk Analyst resumes, hiring managers want to see evidence of how you analyzed quantitative or qualitative data.

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Use the exact job title.

Try to add the exact job title, Service Desk Analyst, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

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Word Cloud for Service Desk Analyst Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Service Desk Analyst job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Service Desk Analyst Skills and Keywords to Include On Your Resume

Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual Service Desk Analyst recruiter sees it. For free.

Service Desk Analyst Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Customer Service Representative

Customer Service Representative Resume Sample

Go to Resume Page

Download this resume template

Get Template (Word + Google Docs)

Overview

When applying for a customer service role, it’s important to show the recruiter that you have the required skills and knowledge for the job. You should highlight work experience that is relevant for the role, like in the given resume, which includes three instances of past work experience in a customer service capacity. It’s okay if you don’t have over 8 years of experience in customer service -- you can also highlight your experience in your skills and in your education section.

Tips on why this template works

Strong action verbs and tangible results in customer support

The first bullet of each section has a strong action verb accompanied by a measurable outcome, i.e. “exceeded sales target by 18%”, “achieved a 100% customer approval”, and “greeted 100+ daily guests”. These bullets clearly communicate that the applicant is not only well-versed in customer service, but that they can deliver results that are beneficial to the company. You should include as many numerical examples like these as you can, since hiring managers often skim resumes for such measures of proof.

Also see: Effective Action Verbs for your Resume

Strong action verbs and tangible results in customer support - Customer Service Representative Resume

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Education and skills related to customer support fields

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills. They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one. Try to list out all the qualities you can think of that a good customer service representative would have and highlight them in your resume. For example, this applicant highlights a very important skill -- communication -- showing that they received an M.S. in Communications and a Minor in Public Speaking. They also highlight their skill in Customer Satisfaction. What other customer service skills can you see that they highlight?

Also see: How to List Your Education on a Resume

Education and skills related to customer support fields - Customer Service Representative Resume

Expand

Resume Example
Customer Service Manager

Go to Resume Page

Download this resume template

Get Template (Word + Google Docs)

Overview

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

Tips on why this template works

Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

Also see: Recruiter View: How To Show Leadership Skills on Your Resume

Leadership-oriented work experience, essential for customer service managers - Customer Service Manager Resume

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Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Also see: How To Use the STAR Method To Write the Perfect Resume

Detailed bullet points with measurable results, using metrics core to customer support - Customer Service Manager Resume

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Resume Example
Customer Service Supervisor

Customer Service Supervisor Resume Sample

Go to Resume Page

Download this resume template

Get Template (Word + Google Docs)

Overview

A customer service supervisor plays a key role in the smooth and successful execution of customer service operations. Typically, a customer service supervisor is one level lower than a customer service manager, and with experience may eventually be promoted to that role. Thus, this job often includes some budding responsibilities that you might expect from a manager, including recruiting, training, and general involvement in the ongoing development of the customer service team.

Tips on why this template works

Includes management skills, core to customer support teams

Because a customer service supervisor involves a sizable amount of management and supervisory responsibilities, you should call out experiences you’ve had in the workplace where you have utilized such skills. Try to think of times in the past where you’ve demonstrated admirable leadership qualities, whether it’s coaching staff, ensuring employee satisfaction, or juggling multiple stakeholders in tricky situations. In this resume, the applicant highlights that they “coached, motivated and counselled staff of 30+ employees”.

Also see: How To Say You Manage Employees on a Resume

Includes management skills, core to customer support teams - Customer Service Supervisor Resume

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Promotions and awards demonstrate past success and track record

A great way to stand out from the crowd is to highlight your unique accomplishments and achievements. Perhaps you’ve been promoted ahead of the typical cycle at a role, or you’ve been recognized by your superiors for your superb work ethic and dedication. Any sort of award or outstanding advancement through an organization, even in non-customer service capacities, can communicate to the hiring manager that you’re a fantastic employee. In this template, the applicant notes such promotions and awards (e.g. Awarded ‘Employee of the Year’ consecutively for 2 years; Promoted after 8 months...ahead of schedule by 16 months).

Also see: How to Show Promotions on Your Resume

Promotions and awards demonstrate past success and track record - Customer Service Supervisor Resume

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Frequently Asked Questions

What skills do hiring managers want to see on a Service Desk Analyst resume?

Some popular Service Desk Analyst hard skills are Active Directory, Technical Support, Troubleshooting, Windows 7, Windows Server, Service Desk, Windows 10 and Computer Hardware.

Depending on the job you apply to, skills like Office 365, Microsoft Exchange, Software Installation, Virtual Private Network (VPN) and IT Service Management can also be good to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

Resume Worded | Skill Profile

Skill Profile

Service Desk Analyst

Improve your resume's success rate by using these Service Desk Analyst skills and keywords.

Jump To

Looking for keywords for a specific job? Search for your job title here.

© 2023 Resume Worded. All rights reserved.

Service Desk Analyst Resume Keywords and Skills (Hard Skills)

Resume Skills: Software and Tools

Resume Skills: Networks

Resume Skills: Operating Systems

Resume Skills: ITSM Tools

Resume Skills: Networking

Resume Skills: Languages

Resume Skills: Programming

Resume Skills: Server Administration

Sample Service Desk Analyst Resume: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Compare Your Resume To These Service Desk Analyst Skills (ATS Scan)

How do I add skills to a Service Desk Analyst resume?

Word Cloud for Service Desk Analyst Skills & Keywords

Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual Service Desk Analyst recruiter sees it. For free.

Service Desk Analyst Resume Templates

Resume Example
Customer Service Representative

Resume Example
Customer Service Manager

Resume Example
Customer Service Supervisor

Resume Example
Entry Level Customer Service Representative

Resume Example
Field Service Technician

Resume Example
Environmental Service Technician

Browse Skills from Similar Jobs

Frequently Asked Questions

What skills do hiring managers want to see on a Service Desk Analyst resume?

Target your Resume to a Job Description

© 2023 Resume Worded. All rights reserved.

Resume Worded | Skill Profile

Skill Profile

Service Desk Analyst

Improve your resume's success rate by using these Service Desk Analyst skills and keywords.

Jump To

Looking for keywords for a specific job? Search for your job title here.

© 2023 Resume Worded. All rights reserved.

Service Desk Analyst Resume Keywords and Skills (Hard Skills)

Resume Skills: Software and Tools

Resume Skills: Networks

Resume Skills: Operating Systems

Resume Skills: ITSM Tools

Resume Skills: Networking

Resume Skills: Languages

Resume Skills: Programming

Resume Skills: Server Administration

Sample Service Desk Analyst Resume: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Compare Your Resume To These Service Desk Analyst Skills (ATS Scan)

How do I add skills to a Service Desk Analyst resume?

Word Cloud for Service Desk Analyst Skills & Keywords

Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual Service Desk Analyst recruiter sees it. For free.

Service Desk Analyst Resume Templates

Resume Example Customer Service Representative

Download this resume template

Overview

Tips on why this template works

Strong action verbs and tangible results in customer support

Education and skills related to customer support fields

Resume Example Customer Service Manager

Download this resume template

Overview

Tips on why this template works

Leadership-oriented work experience, essential for customer service managers

Detailed bullet points with measurable results, using metrics core to customer support

Resume Example Customer Service Supervisor

Download this resume template

Overview

Tips on why this template works

Includes management skills, core to customer support teams

Promotions and awards demonstrate past success and track record

Resume Example Entry Level Customer Service Representative

Download this resume template

Overview

Tips on why this template works

Put your education at the top for entry-level roles

Relevant experience, skills, and projects highlighting transferrable customer support skills

Resume Example Field Service Technician

Download this resume template

Overview

Tips on why this template works

Demonstrate growth in your service technician promotions

Use numbers to demonstrate the impact you had as a service technician

Resume Example Environmental Service Technician

Download this resume template

Overview

Tips on why this template works

Continuing education as an Environmental Service Technician

Use keywords aligned with environmental service technician jobs

Browse Skills from Similar Jobs

Frequently Asked Questions

What skills do hiring managers want to see on a Service Desk Analyst resume?

Target your Resume to a Job Description

© 2023 Resume Worded. All rights reserved.

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Resume Example
Customer Service Representative

Resume Example
Customer Service Manager

Resume Example
Customer Service Supervisor

Resume Example
Entry Level Customer Service Representative

Resume Example
Field Service Technician

Resume Example
Environmental Service Technician