Customer Service Administrator

Customer Service Administrator Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Customer Service Administrator job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Office Administration
  • Data Entry
  • Account Management
  • Administration
  • Administrative Assistance
  • Sales
  • Customer Service
  • Inventory Management
  • Accounts Receivable (AR)
  • Manufacturing
  • Customer Experience
  • Purchasing
  • Teaching
  • Microsoft Access
  • Telephone Manner
  • Customer Support
  • Order Processing
  • Contact Centers
  •   Show full list

Resume Skills: Administrative

  • File management
  • Data Entry
  • Appointment Scheduling
  • Inventory Management
  • Document Preparation
  • Record Keeping
  • Mail Distribution
  • Invoice Processing
  • Travel Coordination

Resume Skills: Administrative Tools

  • Microsoft Office Suite
  • Google Workspace
  • QuickBooks
  • Slack
  • Trello
  • Asana

Resume Skills: Office Systems

  • VoIP Systems
  • Printer Management
  • Office Equipment Troubleshooting

Resume Skills: Languages

  • English
  • Spanish (Fluent)
  • French
  • Spanish

Resume Skills: Office Software

  • Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
  • Adobe Acrobat Pro DC
  • Google Drive

Resume Skills: Office Tools

  • Calendar Management
  • File Management
  • Video Conferencing (Zoom, Skype, Teams)

Resume Skills: Customer Management Software

  • Salesforce(SFDC)
  • Zoho CRM
  • Zendesk
  • ServiceNow
  • Microsoft Dynamics 365

Resume Skills: Communication Tools

  • Slack
  • Trello
  • Microsoft Teams
  • Google Hangouts
  • Zoom

Resume Skills: Office Suite

  • Microsoft Office (Word, Powerpoint, Excel)
  • Google Workspace (Docs, Sheets, Slides)
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Customer Service Administrator Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Customer Service Administrator Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Customer Service Administrator
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2022 - Present
Customer Service Manager
Spearheaded the implementation of a new MS Access database, reducing data entry errors by 35% and increasing order processing speed by 20%
Coordinated all administrative tasks for a team of 20 customer service reps, leading to an improved operational efficiency by 15%
Developed a new account management strategy that boosted customer retention rates by 22%
Coached.com June 2018 - December 2021
Senior Customer Service Rep
Championed an effective customer experience initiative, resulting in a 30% reduction in customer support issues
Expedited order processing by sharing innovative techniques to colleagues, leading to a 10% decrease in order turnaround time
Processed customer returns and implemented an organized system of handling goods, boosting de-cluttering efficiency in our inventory management system by 45%
Amazon January 2016 - May 2018
Customer Service Representative
Excelled in telephone manner and resolved 95% of customer inquiries within first contact
Managed customer complaints effectively, resulting in 40% less escalations
Proficient in working with Accounts Receivable, reducing outstanding payments by 25% by introducing a timely follow-up system
EDUCATION
Resume Worded Institute June 2022
Certified Customer Service Professional (CCSP)
Received certificate upon successful completion of a comprehensive course on enhancing customer interaction, problem-solving, and dispute resolution.
Resume Worded University May 2015
Bachelor of Commerce - Major in Business Management
Relevant coursework: Strategic Management, Marketing Principles and Customer Relationships
Graduated with Honors (Top 5% of the class)
SKILLS
Customer Management Software: Salesforce(SFDC), Zoho CRM, Zendesk, ServiceNow, Microsoft Dynamics 365
Communication Tools: Slack, Trello, Microsoft Teams, Google Hangouts, Zoom
Office Suite: Microsoft Office (Word, Powerpoint, Excel), Google Workspace (Docs, Sheets, Slides)
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: Certified Customer Service Manager (CCSM) - ICMI (2021), Certified Support Leader - HDI (2020)
Leadership & Volunteering: Volunteer at the Local Community Center (Led monthly sessions on building leadership skills)
Projects: Launched a blog on customer service strategies, best practices, and industry trends.
Training: Completed various professional development workshops on conflict resolution, customer relationship management, and communication skills.
Your Name
Administrative Assistant
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2022 - Present
Senior Administrative Assistant
Implemented a streamlined data entry system, reducing time taken for inputting new customer details by 35%
Managed executive administration tasks, contributing to a 45% increase in team productivity
Coordinated sales initiatives within the team which led to a monthly average increase in revenue by 16%
Coached.com July 2017 - December 2021
Lead Admin Assistant
Managed a diversified portfolio of accounts, increasing customer satisfaction by 40%
Introduced an efficient inventory management system increasing transparency and reducing inventory-related errors by 25%
Led a dedicated customer support campaign to resolve complaints promptly, reducing the number of escalated issues by 50% at year-end
Walmart April 2015 - June 2017
Administrative Assistant
Harmonized team's administrative assistance needs, improving overall team efficiency by 18%
Mastered use of Microsoft Access in record keeping, reducing errors in data recording by 30%
Implemented efficient order processing systems, cutting down delivery delay complaints by 45%
EDUCATION
Resume Worded University December 2021
Master of Business Administration (MBA) - General Management
Focus studies on Organizational Leadership and Strategy Execution
Resume Worded Academic Center May 2015
Bachelor of Arts in Business Administration
Specialization in Project Management
Graduated Cum Laude
SKILLS
Office Software: Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Adobe Acrobat Pro DC, Google Drive
Office Tools: Calendar Management, File Management, Video Conferencing (Zoom, Skype, Teams)
Administrative: Data Entry, Record Keeping, Mail Distribution, Invoice Processing, Travel Coordination
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: Certified Administrative Professional (CAP), Microsoft Office Specialist (MOS)-Expert
Professional Affiliations: International Association of Administrative Professionals (IAAP), International Virtual Assistants Association (IVAA)
Courses: Professional Certificate in Project Management, Business Writing Professional Certificate
Volunteering: Community Food Bank Volunteer Coordinator (2018-Present), ABC Non-Profit - Board Member (2020-Present)
Your Name
Office Administrator
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded February 2022 - Present
Lead Office Administrator
Initiated an effective customer service process, reducing customer complaints by 30%
Imposed a new method in handling Accounts Receivable, reducing overdue payments by over $25K within the first quarter
Managed purchasing operations, cutting down company expenditures by 20% with strategic supplier relationships and negotiations
Coached.com September 2017 - January 2022
Senior Office Administrator
Improved inventory management system, which resulted in a savings of 100 man hours per month
Revamped the account management process adding up $150K in revenue over a year
Coordinated administrative tasks for a team of 30, improving team efficiency by 25%
Ikea May 2015 - August 2017
Office Administrator
Established a customer-centric telephone manner, achieving a 98% satisfaction rate on call surveys
Maintained a robust contact center support service resulting in increased customer confidence and repeat business by 28%
Efficiently processed every order within promised delivery times cutting down order-related complaints by 20%
EDUCATION
Resume Worded Institute January 2022
Certified Professional in Business Administration
Part-time certification designed to develop professional administrative and management capacities.
Resume Worded University May 2015
Bachelor of Arts in Business Administration
Specialized in office administration and operations.
Graduated among Top 5% of class.
SKILLS
Administrative Tools: Microsoft Office Suite, Google Workspace, QuickBooks, Slack, Trello, Asana
Administrative Techniques: File management, Data Entry, Appointment Scheduling, Inventory Management, Document Preparation
Office Systems: VoIP Systems, Printer Management, Office Equipment Troubleshooting
Languages: English (Native), Spanish (Fluent), French (Conversational)
OTHER
Certifications: Microsoft Office Specialist Certification (2023)
Leadership & Volunteering: Chair of local chapter, Administrative Professionals Network (2018-Present)
Projects: Implemented new organizational system at Resume Worded, reducing file retrieval time by 30%.
Awards: Recipient of 'Employee of the Month' award six times at Coached.com (2017-2022)

How do I add skills to a Customer Service Administrator resume?

1
Review the job posting closely.

Go through the Customer Service Administrator posting you're applying to, and identify hard skills the company is looking for. For example, skills like Account Management, Inventory Management and Administrative Assistance are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Customer Service and Administration.

Add other common skills from your industry - such as Office Administration, Data Entry and Sales - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Accounts Receivable (AR), Microsoft Access and Telephone Manner - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Show your ability to multitask.

Since you're going to be interfacing with different teams and people, Customer Service Administrator hiring managers expect you to be able to multitask, so it's a good idea to emphasize this skillset in your resume.

5
Emphasize your administrative skills.

Recruiters look for administrative skills on your Customer Service Administrator, so highlight your experience with key administrative functions, like organizing workshops or communicating with customers and employees.

6
Use the exact job title.

Try to add the exact job title, Customer Service Administrator, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Customer Service Administrator Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Service Administrator job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Customer Service Administrator Skills and Keywords to Include On Your Resume

Customer Service Administrator Soft Skills

Here are common soft skills that appear on Customer Service Administrator job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Teamwork
  • Communication
  • Customer-focused Service

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Customer Service Administrator Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Customer Service Representative


Resume Example
Customer Service Manager


Resume Example
Customer Service Supervisor


Resume Example
Entry Level Customer Service Representative


Resume Example
Director of Customer Service


Resume Example
Field Service Technician


Browse Skills from Similar Jobs

Frequently Asked Questions

What hard skills should you include on a Customer Service Administrator resume?

The most common skills and keywords we found on Customer Service Administrator resumes and job postings were Office Administration, Data Entry, Account Management, Administration, Administrative Assistance, Sales, Customer Service and Inventory Management.

Skills like Order Processing, Telephone Manner, Contact Centers, Accounts Receivable (AR) and Microsoft Access also appeared on related job postings.

What are common Customer Service Administrator soft skills?

Examples of Customer Service Administrator soft skills include Customer Satisfaction, Time Management, Team Building, Phone Etiquette and Teamwork.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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