Customer Service Team Lead

Customer Service Team Lead Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Customer Service Team Lead job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Customer Experience
  • Customer Service Management
  • Customer Service
  • Retail
  • Sales
  • Account Management
  • Contact Centers
  • Inventory Management
  • Employee Training
  • Customer Service Training
  • Data Entry
  • Teaching
  • Coaching
  • Customer Retention
  • Management
  • Operations Management
  • Microsoft Access
  • Transportation
  • Logistics Management
  • Supply Chain Management
  • Team Motivation
  • Process Optimization
  • Change Management
  • International Logistics
  • People Management
  •   Show full list

Resume Skills: Software

  • Salesforce
  • Zendesk
  • Zoho CRM
  • HubSpot
  • Microsoft Dynamics 365
  • Freshdesk
  • Microsoft Suite
  • Zendesk (Professional)
  • Jira
  • Salesforce CRM
  • Freshsales

Resume Skills: Customer Service Tools

  • Salesforce
  • Zendesk
  • Zoho CRM
  • HubSpot
  • Microsoft Dynamics 365
  • Freshdesk
  • ServiceNow
  • Zoho Desk
  • LiveAgent
  • Oracle Service Cloud
  • Zoho Support
  • Help Scout
  • Groove

Resume Skills: Communication Tools

  • Slack
  • Microsoft Teams
  • Google Workspace
  • WebEx
  • Zoom
  • Skype
  • MS Office Suite (Excel, Word, PowerPoint)
  • Zendesk
  • MS Teams
  • Skype for Business
  • RingCentral

Resume Skills: Data Analysis Tools

  • Google Analytics
  • Tableau
  • Excel
  • SPSS
  • SQL
  • PowerBI

Resume Skills: Languages

  • English
  • Spanish (Fluent)
  • French
  • Spanish

Resume Skills: Service Management

  • Customer retention
  • Conflict resolution
  • Staff development
  • Teambuilding
  • Performance reviews
  • Decision making

Resume Skills: Techniques

  • Upselling
  • Cross-selling
  • CRM
  • Direct sales
  • Cold calling
  • Market research
  • Data analysis

Resume Skills: Report Generation & Data Analytics

  • Excel Advanced
  • Google Sheets
  • Tableau
  • Power BI
  • SQL

Resume Skills: Quality Control Tools

  • Service Quality Measurement (SQM)
  • Satisfaction Measures
  • Customer Satisfaction Score (CSAT) surveys

Resume Skills: Technical

  • Microsoft Suite (Excel, Word, PowerPoint)
  • Google Analytics
  • Basic SEO
  • CRM software

Resume Skills: Customer Service

  • Client Orientation
  • CRM Software (Zoho, Salesforce)
  • Customer Retention
  • Complaint Management
  • Customer Satisfaction Rating

Resume Skills: Leadership & Management

  • Conflict Resolution
  • Training Presentation
  • Performance Assessment
  • Team Motivation
  • Agile Workflow
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Sample Customer Service Team Lead Resume: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Customer Service Team Lead
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded March 2021 - Present
Customer Service Team Lead
Transformed Customer Experience by introducing AI chatbots, reducing customer resolution time by 30%
Managed 20-person customer services team, increased customer satisfaction rate from 85% to 95%
Implemented appropriate telemarketing strategies, achieving a 35% improvement in sales
Oversaw inventory management ensuring a 98% accuracy rate
Coordinated three-monthly Training program resulting in significant improvement in Employee product knowledge and customer service skills January 2019 - March 2021
Senior Customer service representative
Developed tailored Service Management strategies, reducing customer queries by 15%
Led 10-person team to manage large-scale retail accounts, increasing account retention by 20%
Revamped company's contact centers, improving service efficiency by 25%
Played a key role in the implementation of a new Logistics Management system, resulting in smoother product delivery process
Walmart September 2016 - December 2018
Customer service representative
Successfully managed a high volume of data entry tasks with an accuracy rate of over 99%
Improved operational efficiency by quickly mastering Microsoft Access
Played a pivotal role in teaching new employees customer service techniques
Resume Worded Institute February 2021
Certified Customer Service Manager (CCSM)
Gained proficiency in management and operations of customer service teams
Resume Worded University June 2016
Bachelors in Business Administration - Major in Customer Relations
Specialized in Customer Relationship Management (CRM)
Recognition: Graduated Cum Laude
Customer Service: Client Orientation, CRM Software (Zoho, Salesforce), Customer Retention, Complaint Management, Customer Satisfaction Rating
Communication Tools: MS Office Suite (Excel, Word, PowerPoint), Google Workspace, Slack, Zendesk
Languages: English (Native), Spanish (Conversational)
Leadership & Management: Conflict Resolution, Training Presentation, Performance Assessment, Team Motivation, Agile Workflow
Certifications: Coursera IT Support Certificate (2020), Six Sigma Yellow Belt Certification (2019)
Leadership & Volunteering: Lead Volunteer at Community Outreach Program for the Homeless (2018-Present)
Awards: Employee of the Year at (2020), Top Performer Award at Walmart (2017)
Professional Development: Attended the Customer Service Success Summit (2018, 2019)
Your Name
Senior Customer Service Rep
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE May 2021 - Present
Senior Customer Service Rep
Guided a team of 15 representatives to meet quarterly sales goals, increasing revenue by 45%
Streamlined Account Management processes, enhancing client onboarding by 30%
Overhauled customer service training modules, increasing team's proficiency in resolving complex issues
Coordinated with supply chain team to optimize inventory, resulting in 20% cost savings
Increased customer retention by 25% through implementation of an effective feedback collection strategy
Amazon February 2018 - May 2021
Customer Service Associate
Instrumental in implementing flexible transportation solutions, improving logistics efficiency by 35%
Provided outstanding customer service leading to a significant increase in positive customer feedback
Compiled and inputted customer data with 100% accuracy over two years
Resume Worded July 2016 - January 2018
Customer Service Clerk
Successfully resolved customer queries within the assigned turnaround time, increasing team's productivity by 20%
Utilized Microsoft Access to maintain and update customer data ensuring no data inconsistencies or anomalies
Resume Worded Institute May 2020
Master of Business Administration - Customer Relationship Management
Focus: Service Leadership and Process Reengineering, Awards: Graduated with Honors
Resume Worded University June 2016
Bachelor of Business Administration - Marketing
Emphasis on Strategic Customer Service Management, Awards: Dean's List 2015 (Top 10%)
Service Management Tools: Zendesk, ServiceNow, Salesforce, Zoho Desk, LiveAgent, Freshdesk, Oracle Service Cloud
Communication Platforms: MS Teams, Slack, Skype for Business, RingCentral, Zoom
CRM Softwares: Salesforce CRM, Microsoft Dynamics 365, Zoho CRM, SAP CRM, Freshsales
Report Generation & Data Analytics: Excel Advanced, Google Sheets, Tableau, Power BI, SQL
Certifications: Customer Service Management Course Certification – Coursera (Jan 2021)
Volunteering: Customer Service Volunteer – Salvation Army Mega Store, offering customer service support during weekends
Training: Conflict Resolution Skills Workshop – Online training course successfully completed in Dec 2020
Projects: Spearheaded a cross-department project at Amazon to improve customer retention levels, achieving a 15% boost by the project end
Your Name
Customer Service Supervisor
City, Country  •  (123) 456-789  •  [email protected]  •
Walmart April 2022 - Present
Customer Service Supervisor
Championed the development of a Customer Retention strategy, increasing customer loyalty by 30%
Managed team operations leading to a 20% increase in work efficiency
Planned and executed Employee Training sessions that improved team's selling capabilities and boosted sales by 25%
Developed robust Inventory Management methods ensuring no stockouts during peak retail seasons
Participated in the successful migration to a new Logistics Management system, cutting down transportation time by 15%
Resume Worded July 2019 - March 2022
Senior Customer representative
Improved sales by 20% through effective customer service and retail strategies
Managed Account Management process, minimizing customer churn by 15%
Played an instrumental role in upgrading the company's Contact Centers, enhancing client reach February 2016 - June 2019
Customer Service Team Lead
Raised customer satisfaction by 20% through personal attention to quality service
Promoted to team lead within 18 months due to exceptional performance and commitment to excellent customer service
Resume Worded Institute March 2022
Certified Customer Service Manager (CCSM)
Completed comprehensive certification program to enhance customer service management skills.
Resume Worded University May 2016
Bachelor of Business Administration - Marketing
Specialized in Customer Behavior
Awards: Dean's List 2015 - 2016 (Top 10%), Customer Service Excellence Award
Customer Service Tools: Zendesk, Salesforce, Zoho Support, Help Scout, Groove
Quality Control Tools: Service Quality Measurement (SQM), Satisfaction Measures, Customer Satisfaction Score (CSAT) surveys
Technical Skills: Microsoft Suite (Excel, Word, PowerPoint), Google Analytics, Basic SEO, CRM software
Languages: English (Native), Spanish (Conversational), French (Basic)
Certifications: Zendesk Administrator Certification, ITIL Certification for Service Management
Leadership & Volunteering: Toastmasters International (Member, Club President 2018 - 2019), Volunteered at local charity Food Bank
Projects: Initiated a Customer Feedback project that resulted in a 15% improvement in customer satisfaction scores at Walmart
Awards: Won the 'Customer Service Excellence' award thrice at for outstanding performance and dedication.

Compare Your Resume To These Customer Service Team Lead Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

How do I add skills to a Customer Service Team Lead resume?

Review the job posting closely.

Go through the Customer Service Team Lead posting you're applying to, and identify hard skills the company is looking for. For example, skills like Retail, Customer Service and Contact Centers are possible skills. These are skills you should try to include on your resume.

Add industry skills like Customer Service Management and Inventory Management.

Add other common skills from your industry - such as Account Management, Customer Experience and Sales - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Customer Service Training, Teaching and Employee Training - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Emphasize accomplishments that involved a team.

Teamwork is a common competency hiring managers look for, particularly for Customer Service Team Lead roles, so include at least 1-2 examples of accomplishments that involved leading a team, or collaborating with others to complete a project.

Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Customer Service Team Lead resume, so try to include any examples of where you led a project or managed other people.

Use the exact job title.

Try to add the exact job title, Customer Service Team Lead, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Customer Service Team Lead Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Service Team Lead job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Customer Service Team Lead Skills and Keywords to Include On Your Resume

Customer Service Team Lead Soft Skills

Here are common soft skills that appear on Customer Service Team Lead job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Teamwork
  • Leadership

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Customer Service Team Lead Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Customer Service Representative

Resume Example
Customer Service Manager

Resume Example
Customer Service Supervisor

Resume Example
Entry Level Customer Service Representative

Resume Example
Director of Customer Service

Resume Example
Field Service Technician

Browse Skills from Similar Jobs

Frequently Asked Questions

What skills should you put on a Customer Service Team Lead resume?

Some effective Customer Service Team Lead skills you can add to your resume include:

  • Customer Experience
  • Customer Service Management
  • Customer Service
  • Retail
  • Sales
  • Account Management
  • Contact Centers
  • Inventory Management

What soft skills are common in Customer Service Team Lead roles?

Soft skills like Customer Satisfaction, Team Leadership, Time Management, Team Building and Teamwork are essential for Customer Service Team Lead roles and jobs.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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