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  1. Resume Examples
  2. Administrative Resumes
  3. Customer Service Resume Guide & Examples

Customer Service Manager Resume Template

Hiring Manager for Customer Service Manager Roles
Template approved by: Emma Berry-Robinson
Senior Hiring Manager - Customer Service Manager Roles
19+ Years of Experience

Jump to a section:

  • Customer Service Manager Resume (+ Google Doc & PDF Downloads)
  • Similar Customer Service Resume Templates
  • Other Administrative Resumes
  • Skills for Customer Service Manager Resumes
  •  Optimize Your Customer Service Manager Resume
  • Customer Service - 2022 Resume Guide (Recommended Reading)
  • See Alternative Careers to a Customer Support Representative
  • Customer Service Manager Resume Sample

    When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

    Download Resume Template (Google Doc)   Download Resume in PDF  
    When applying to be a customer service manager, include work experience that showcases leadership ability.

    Tips to help you write your Customer Service Manager resume in 2022

       Leadership-oriented work experience, essential for customer service managers

    Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

    Also see: Recruiter View: How To Show Leadership Skills on Your Resume
    Leadership-oriented work experience, essential for customer service managers - Customer Service Manager Resume
    Expand

       Detailed bullet points with measurable results, using metrics core to customer support

    When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

    Also see: How To Use the STAR Method To Write the Perfect Resume
    Detailed bullet points with measurable results, using metrics core to customer support - Customer Service Manager Resume
    Expand

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    Skills For Customer Service Manager Resumes

    Here are examples of popular skills from Customer Service Manager job descriptions that you can include on your resume.

    • Customer Relationship Management (CRM)
    • Sales
    • Troubleshooting
    • Salesforce.com
    • Social Media
    • Contact Centers
    • Customer Satisfaction
    • Zendesk
    • Data Entry
    • Customer Support
    Match Your Resume To These Skills

    Skills Word Cloud For Customer Service Manager Resumes

    This word cloud highlights the important keywords that appear on Customer Service Manager job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

    Top Customer Service Manager Skills and Keywords to Include On Your Resume

    Resume Guide: Detailed Insights From Recruiters

  • Customer Service Resume Guide & Examples for 2022
  • Improve your Customer Service Manager resume, instantly.

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    •  Get a resume score compared to other Customer Service Manager resumes in your industry.

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    Customer Service Manager Resume

    Quickly jump to a section
      • Customer Service Manager Resume (+ Google Doc & PDF Downloads)
      • Similar Customer Service Resume Templates
      • Other Administrative Resumes
      • Skills for Customer Service Manager Resumes
      • Free Customer Service Manager Resume Review
      • Customer Service - 2022 Resume Guide
      • All Resumes
      • Resume Action Verbs
      • Other Resume Templates

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