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Customer Support Representative

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Customer Support Representative
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Customer Support Representative Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Customer Support Representative job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Customer Support
  • Zendesk
  • Technical Support
  • Troubleshooting
  • Salesforce.com
  • Contact Centers
  • Customer Experience
  •  Find out what your resume's missing
    •
  • Data Entry
  • Customer Service
  • Sales
  • Account Management
  • Customer Relationship Management (CRM)
  • Social Media
  • Jira
  • Teaching
  • SME management
  • Microsoft Access
  • Windows
  • Telecommunications

    •   Show full list

Resume Skills: Customer Service Tools

  • CRM Software: Salesforce
  • Zoho CRM
  • Oracle Siebel
  • Bitrix24
  • HubSpot
  • Salesforce
  • Microsoft Dynamics 365
  • Pipedrive
  • Insightly
  • HubSpot CRM
  • Zendesk
  • LiveAgent
  • Zoho Desk
  • Freshdesk
  • JIRA
  •  Match your resume to these skills
    •

Resume Skills: Communication Tools

Resume Skills: Software

Resume Skills: Service Management

Resume Skills: Support and Troubleshooting Tools

Resume Skills: Technical

Resume Skills: Problem solving

Resume Skills: Customer Service Skill

Resume Skills: Languages

Resume Skills: Office Management

Resume Skills: Customer Service

Resume Skills: Multilingual

Resume Skills: Data Analysis Tools

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Customer Support Representative Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Customer Support Representative Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Select a free resume example
Your Name
Customer Support Representative
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2021 - Present
Lead Customer Support Representative
Managed a cross-functional team of 10+ Support Representatives, leading to a 15% increase in team efficiency and faster ticket resolution
Implemented improvements in Salesforce.com handling, reducing customer support query resolution time by 20%
Developed a new customer relationship management (CRM) strategy, resulting in a 25% increase in customer satisfaction scores
Provided expert level troubleshooting for complex customer queries, increasing overall first-time resolution rate by 30%
Utilized real-time data to optimize workflows and reduce customer handling time by 15%
Coached.com June 2018 - December 2020
Customer Service Specialist
Enhanced customer service department's efficiency by integrating a structured Zendesk platform, increasing productivity by 20%
Redesigned social media customer support, improving response time by 35%
Managed high value accounts ensuring high level of customer service that resulted in 98% account retention
Microsoft March 2015 - May 2018
Technical Support Analyst
Provided technical support to customers, resolving 90% of cases without escalation
Increased customer satisfaction by 25% by efficiently handling incoming queries on Windows operating systems
Used Jira to track bug reports and ensured a 95% resolution rate
EDUCATION
Resume Worded University December 2016
Master of Science in Information Technology
Specialization in Customer Relations Management
Resume Worded Academic Center May 2014
Bachelor of Science - Computer Science
Minor in Communication Studies
Dean's List 2012 - 2014 (Top 10%)
SKILLS
Technical Skills: CRM Software (Zoho, Salesforce), MS Office Suite (Word, Excel, PowerPoint), Ticketing Systems (Zendesk, Freshdesk)
Problem solving: User Troubleshooting, System Analysis, Software Debugging, Process Optimization
Customer Service Skill: Conflict resolution, Relationship Building, Customer Support Management, Tactfulness, Patience, Projection Handling
OTHER
Certifications: Certified Customer Service Manager (CCSM) - International Customer Service Association (ICSA), Microsoft Certified: Dynamics 365 for Customer Service Functional Consultant Associate
Projects: Developed a customer feedback system which improved service responses by 30% at Resume Worded.
Volunteering: Volunteered in a Children's Aid hospital, handling incoming calls and visitor inquiries
Awards: Awarded 'The Customer Service Champion' for two consecutive years, 2019 and 2020 at Coached.com.
Your Name
Customer Service Management
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded April 2018 - Present
Customer Service Manager
Spearheaded a team of 15 Customer Service Executives, delivering a 50% reduction in average customer wait time
Introduced a new training module incorporating critical CRM skills, improving agent performance by 20%
Developed a new Contact Center setup that improved agent productivity by 30%
Significantly improved customer experience by automating post service surveys and taking action on critical feedback
Implemented Salesforce.com for effective account management leading to 30% increased sales conversion
Coached.com April 2015 - March 2018
Customer Support Lead
Led a team of 8 customer support professionals and decreased ticket resolution time by 40%
Managed key customer accounts, resulting in 100% customer retention
Implemented training programs to increase team knowledge about evolving product upgrades
Oracle January 2012 - March 2015
Technical Support Executive
Resolved escalated technical issues from customers with a success rate of 85%
Enhanced data entry accuracy by training peers in advanced Microsoft Access functions
Helped establish new procedures for troubleshooting, increasing resolution speed by 25%
EDUCATION
Resume Worded University December 2017
Master of Business Administration - Service Management
Recipient of Excellence in Service Management Award
Resume Worded Academic Center June 2011
Certificate in Advanced Customer Relationship Management
Focused on technical aspects of maintaining and developing effective customer relationships
SKILLS
Customer Relationship Management: CRM Software: Salesforce, Zoho CRM, Oracle Siebel, Bitrix24, HubSpot
Service Management: ITIL Service Lifecycle, ServiceNow, JIRA Service Management, Freshservice, ManageEngine ServiceDesk
Support and Troubleshooting Tools: ZenDesk, Help Scout, Freshdesk, Remote Desktop Assistance, LiveChat, JIRA
OTHER
Certifications: Certified Manager of Quality/Organizational Excellence (CMQ/OE), Certified Customer Experience Professional (CCXP)
Leadership & Volunteering: Volunteer at the Customer Service Professionals Network, Mentor for young professionals in Customer Service sector at local community center
Projects: Led 'Project Satisfaction' - a venture aimed to increase customer retention by 15% in one quarter
Your Name
Client Relations Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded May 2019 - Present
Client Relations Manager
Consistently maintained 95% client retention rate with strategic relationship management
Integrated Salesforce.com for tracking and addressing customer feedback, leading to a 20% improvement in customer satisfaction scores
Curated customer experiences based on derived analytics, resulting in a 30% growth in revenue
Efficiently managed high profile accounts, leading to a steady 25% increase in upselling
Implemented personalization using CRM, boosting website traffic by 40%
Coached.com January 2016 - April 2019
Senior Customer Support Representative
Introduced proactive customer support, reducing issue escalation rate by 30%
Successfully contributed to business growth by upselling products to 40% of incoming callers
Streamlined communication pathway using Zendesk, boosting customer satisfaction by 15%
IBM December 2012 - December 2015
Technical Support Associate
Maintained 98% customer satisfaction rate by providing end-to-end troubleshooting services
Developed tutorials for common issues, reducing incoming calls by 15%
Helped to introduce new telecommunications systems, increasing team productivity by 20%
EDUCATION
Resume Worded University June 2016
Master of Business Administration - Client Relations
Contributor to University's Journal of Customer Service Excellence
Resume Worded Institute December 2012
Bachelor of Arts - Business Communication
Major: Business Administration
Minor: Information Technology
SKILLS
Customer Relationship Management (CRM) Systems: Salesforce, Zoho CRM, Microsoft Dynamics 365, Pipedrive, Insightly, HubSpot CRM
Communication Software: Slack, Microsoft Teams, Trello, Asana, Zoom
Data Analysis Tools: Google Analytics, Tableau, Excel, SPSS
Languages: English (Native), Spanish (Professional Working Proficiency), French (Conversational)
OTHER
Certifications: Customer Experience Management (CEM) Certification (2018), Professional Communication Certification (2017)
Leadership & Volunteering: Coached.com CSR Initiatives (Initiator and Lead, 2017-2019), IBM Community Service Club (Member, 2013-2015)
Awards: Best Client Manager Award, Resume Worded (2020), Top Customer Service Representative, Coached.com (2018)
Training: Advanced Interpersonal Communication Training, Resume Worded (2019), Conflict Resolution Workshop, Coached.com (2017)
Your Name
Product Support Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded May 2020 - Present
Product Support Manager
Upon identifying inefficient processes, instituted robust Continuous Improvement practices which reduced customer support issues by 35%
Spearheaded Sales Management strategy, exceeding revenue target by $1M in 2021
Boosted team efficiency by 25% by integrating Lean Manufacturing principles into support operations
Pioneered a new Product Development process, dramatically improving time-to-market by 40%
Managed cross-functional team in deploying new software, minimizing system downtime by 50%
Coached.com January 2017 - April 2020
Technical Support Associate
Juggled multiple Account Management duties, resulting in 15% improved customer satisfaction rates
Applied Six Sigma methodology to troubleshoot and fix issues effectively, leading to 30% reduction in support tickets
Increased contract negotiation efficiency by 20% through strategic vendor management
EDUCATION
Resume Worded Institute December 2016
Master's of Technological Support
Specialization in Product Support Management
Resume Worded Academic Center May 2014
Bachelor's Degree in Computer Science
Minor in Business Management
Dean's List 2014 (Top 10%)
SKILLS
Programming: C++, SQL, Python, JAVA, PHP, JavaScript
Product Support Tools: Zendesk, Jira, Data Analysis, Intercom, Github, Livechat
Operating Systems: Windows, MacOS, Linux, Unix
OTHER
Certifications: Certified in IT Service Management (ITSM), Certified in Professional Technical Communication (CPTC)
Leadership & Volunteering: Mentor for young tech enthusiasts at Local Coding Bootcamp, Community service at local library
Projects: Implemented AI Chat Bots for efficient customer service, Developed troubleshooting guides for common product-related issues
Your Name
Technical Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Cisco Systems July 2019 - Present
Technical Support Specialist
Implemented advanced Troubleshooting techniques, thereby improving system uptime by 60%
Implemented a product strategy that grew customer base by 20% and increased annual revenue by 30%
Leveraging Continuous Improvement strategies improved support systems reliability by 45%
Resume Worded March 2016 - June 2019
Customer Support Representative
Managed a team of 10, facilitating cross-functional collaboration to improve customer service delivery by 30%
Introduced effective Business Process Improvement actions that boosted operational efficiency by 20%
Championed the Integration of lean manufacturing methodologies into business operations, enhancing productivity by 25%
EDUCATION
Resume Worded Institute May 2019
Certified in ITIL Service Management
Top 15% in the class.
Resume Worded University May 2015
Bachelor of Technology - Information Systems
Minor in Network Administration
Award: University Technology Scholar
SKILLS
Operating Systems: Windows, Linux, MacOS
Networking: LAN/WAN, WiFi, VOIP, TCP/IP, VPN, DNS/DHCP
Ticketing Systems: Zendesk, JIRA, Remedy
Software: Microsoft Office Suite, Adobe Acrobat Pro, Cisco Webex
OTHER
Certifications: CompTIA Network+ Certification, Microsoft Certified: Azure Administrator Associate
Leadership & Volunteering: Technology for Good – Volunteer IT consultant for nonprofit organizations
Projects: Developed a troubleshooting manual for common IT problems, used by the entire support team at Cisco Systems
Continued Learning: Frequent attendee of tech conferences including Tech Crunch and CISCO Live to stay current with latest technology trends
Your Name
Operations Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Honeywell February 2021 - Present
Operations Manager
Streamlined purchasing processes, cutting operational costs by 15%
Lead a project on incorporating Six Sigma principles into manufacturing, reducing production times by 20%
Oversaw successful execution of a $2M product portfolio, fostering 30% growth in revenue
Coached.com September 2017 – January 2021
Product Support Manager
Implemented measures to enhance cross-functional team leadership, propelling team efficiency by 40%
Implemented a new protocol for Technical Support which reduced customer complaints by 25%
Applied Continuous Improvement strategies to optimize the product support process, leading to a 30% decrease in support ticket resolution times
EDUCATION
Resume Worded Academic Center March 2017
Master of Business Administration (MBA) - Operations Management
Graduated with Honors
Resume Worded University May 2015
Bachelor of Technology - Industrial Engineering
Award: Resume Worded Top Academic Achievement Award
Extra-curricular: Member of annual Technical Symposium Organizing Committee
SKILLS
Technical Skills: Microsoft Office Suite, Business Analysis, Process Improvement, CRM Systems (Salesforce), ERP Systems, Project Management Tools (Asana, Trello)
Process Methodologies: Lean Six Sigma, Kaizen, Continuous Improvement, Supply Chain Management, Project Management, Agile Methodologies
Data Analysis: Tableau, Google Analytics, SQL, Python (Pandas), Financial Analysis, Quantitative Analysis
OTHER
Certifications: Certified Lean Six Sigma Master Black Belt (IASSC), Project Management Professional (PMP)
Awards & Honors: Honeywell Excellence Award for Exceptional Team Leadership, Coached.com 'Superstar Support' Recognition Award for Outstanding Customer Support
Volunteering: Volunteered as Operations Advisor for a Non-profit Organization, Provided Free Career Guidance to Undergraduate Students
Conferences & Seminars: Attended Operations Management Symposiums and Webinars, Regularly participates in Leadership and Management Training Programs
Your Name
Sales Support Representative
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2022 - Present
Senior Sales Support Specialist
Optimized the sales operations process by implementing a CRM software, resulting in a 20% increase in annual sales revenue
Provided strategic solutions for direct sales, improving the closure rate by 30%
Oversaw the inventory management system, reducing order processing time by 15%
Coached.com July 2019 - December 2021
Sales Support Representative
Developed rapport with major telecommunications clients, boosting account retention by 25%
Enhanced customer service standard by implementing a timely follow-up system, boosting customer satisfaction rate by 40%
Streamlined the sales process by utilizing Salesforce.com, reducing sales cycle length by 15%
Verizon July 2017 - June 2019
Customer Service Associate
Managed challenging customer experiences, resulting in a 30% decrease in customer churn rate
Proactively managed wireless technologies for the sales team, increasing efficiency by 20%
Maximized usage of Microsoft Access and CRM for customer tracking, improving data accuracy by 40%
EDUCATION
Resume Worded University June 2021
Master of Business Administration - Sales Management
Specialized in Sales Analytics, Channel Management
Resume Worded Institute May 2017
Certified Professional in Customer Service (CPCS)
Completed course part-time while working at Verizon
SKILLS
Sales Management Tools: Salesforce, HubSpot, Zoho CRM, Pipedrive, Zendesk Sell, Freshsales
Customer Relationship Management: MS Dynamics, Oracle Siebel, SAP CRM, NetSuite CRM, bpm'online CRM, Zoho CRM
Office Software: MS Office Suite (Advanced), Google Workspace (Proficient), Zoho Office (Proficient)
Analytics Software: Tableau, Google Analytics, Google Data Studio, SPSS, SAS, Excel (Pivot tables, Macros)
OTHER
Certifications: Salesforce Certified Administrator, Certified Inside Sales Professional (AA-ISP)
Volunteering: Sales Training for Underprivileged Youth - Community Sales Coaching Initiative
Projects: Developed and deployed in-house sales training program at Resume Worded, improving sales efficiency by 17%
Awards: Top Sales Support Representative - Resume Worded (2022), Employee of the Year - Coached.com (2020)
Your Name
Customer Service Associate
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
AT&T March 2021 - Present
Customer Service Team Lead
Implemented effective merchandising techniques, escalating brand visibility and increasing sales by 30%
Managed a team of 10+ associates, driving sales growth and positive customer experiences
Utilized advanced CRM technologies to streamline customer service, resulting in a 40% cut in response time
Resume Worded March 2019 - March 2021
Customer Service Associate
Built customer relationships through exceptional service, retaining 90% of account base for two consecutive years
Introduced a new social media strategy that improved customer engagement by 25%
Squared away customer complaints, reducing the rate by 30% while enhancing the brand's reputation
Walmart January 2016 - February 2019
Retail Sales Associate
Launched retail promotional strategies that increased sales volume by 20%
Enhanced account management system, leading to a 25% improvement in customer database accuracy
EDUCATION
Resume Worded Institute January 2021
Certification in Customer Relation Management
Completed Comprehensive Course Covering all Aspects of CRM
Resume Worded University December 2018
Bachelor's Degree in Business Administration
Specialization in Consumer Behavior
Award: Dean's List 2017 and 2018 (Top 10%)
SKILLS
Customer service software: Zendesk, Freshdesk, Zoho Desk, Salesforce Service Cloud, LiveChat, Intercom
Product Knowledge: Telecommunications, Resume Services, Retail sales
Techniques: Conflict resolution, Cross-selling and upselling, Creative problem-solving, Customer retention, Relationship building, Crisis communication
Languages: English (Native), Spanish (Fluent), French (Basic)
OTHER
Certifications: Certified in Cross Selling (2018), Complaint Handling Certification (2019)
Leadership & Volunteering: Organized Annual Customer Service Training Workshops, Volunteers at Local Homeless Shelter (2016-Present)
Projects: Initiated Customer Loyalty Program which Resulted in 15% Increase in Customer Retention (2019)
Awards: Twice Awarded AT&T Customer Service Excellence Award (2021), Winner of the Resume Worded Outstanding Associate Award (2020)
Your Name
Senior Sales Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com April 2020 - Present
Sales Support Manager
Led business development efforts, increasing annual revenue by 35%
Devised a contract negotiation strategy that tweaked the sales process, improving close rates by 15%
Managed and trained a sales support team of 10, enhancing team productivity by 25%
Introduced wireless technologies, improving service speed and customer satisfaction by 30%
Optimized purchasing procedures, saving up to $10,000 annually
Vodafone August 2017 - March 2020
Senior Sales Support Specialist
Spearheaded the implementation of Salesforce.com in sales operations, boosting efficiency by 20%
Ensured robust account management, retaining 98% of existing clients over three years
Enhanced direct sales results, increasing quarterly profit margins by 15%
Airtel January 2015 - July 2017
Sales Support Representative
Harnessed telecom solutions to augment customer experience, claiming a 25% enhancement in customer satisfaction
Supported sales by updating inventory management, decreasing material shortages by 20%
EDUCATION
Resume Worded Academic Center January 2015 - January 2017
Master of Business Administration (MBA) - Sales and Marketing
Executed a comprehensive sales strategy project, resulting in a 20% increase in sales
Resume Worded University August 2010 - May 2014
Bachelor of Commerce - Marketing
Awards: Top Graduate (Top 1%), Achieved 'A+' grade in Retail and Sales Management
SKILLS
Sales CRM: Salesforce, Zoho CRM, Microsoft Dynamics 365, HubSpot, Pipedrive, Freshsales, Insightly
Collaboration Tools: Slack, Zoom, MS Teams, Google Workspace, Trello, Jira
Data Analysis: Microsoft Excel (Advanced), Google Sheets, Tableau, SQL, Python (Basic)
Languages: English (Native), Spanish (Fluent), French (Conversational)
OTHER
Certifications: Certified Sales Leadership Professional (CSLP), Certified Professional Sales Person (CPSP)
Leadership & Volunteering: Lean In Women in Sales (Chapter Co-Lead), Community Outreach Volunteer - Local Food Banks
Professional Affiliations: Member, National Association of Sales Professionals (NASP), Member, Association for Sales Leaders (ASL)
Courses: Advanced Sales Negotiation, Solution Selling, Strategic Account Management
Your Name
Director Of Support
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2022 - Present
Director Of Support
Engineered community outreach programs that contributed to a 45% increase in customer satisfaction
Implemented extensive SaaS training program for 150+ team members, enhancing technical support capabilities by 65%
Spearheaded cross-functional team leadership efforts that led to improved communication efficiency by 50%
Enhanced CRM systems, resulting in 35% increase in customer retention and loyalty
Led staff development, stimulating a 40% increase in employee productivity and 25% reduction in turnover
Coached.com December 2017 - December 2021
Head Of Customer Success
Developed an efficient customer support strategy that increased first contact resolutions by 60%
Implemented change management strategies that promoted agile response to customer queries, improving support turnaround time by 30%
Adopted the Enterprise Software for customer data collation and analytics, boosting data-driven decision-making
Initiated frequent training and workshops, improving the overall teaching skills and problem-solving abilities of the support teams
Microsoft January 2015 - November 2017
Technical Support Manager
Implemented strategies that enhanced customer relationship management, leading to 20% increase in customer satisfaction
Led a team of 20+ technical support agents and coordinated their training to improve first call resolution rates by 35%
Introduced effective business process improvements that saved approximately 15 hours per week
EDUCATION
Resume Worded Institute December 2014
Master of Business Administration - Emphasis on Technical Leadership
Featured Project: Developed strategic plan for simulated tech-startup achieving 1st place in class competition
Resume Worded University May 2013
Bachelor of Science - Computer Science
Achieved Dean's List 2012 - 2013
Key Coursework: Operations Management, Strategic Management
SKILLS
CRM Technologies: Salesforce, Microsoft Dynamics, Zendesk, Freshdesk
Project Management: JIRA, Microsoft Project, Trello, Asana, Slack, MS Teams
Data Analysis Tools: Google Analytics, Tableau, MS Excel (Advanced)
Programming: HTML, CSS, JavaScript, SQL, Python
OTHER
Certifications: Certified Professional in Customer Success (CPCS) - SuccessHACKER, Project Management Professional (PMP) - PMI
Leadership & Volunteering: Served as active mentor for Upwardly Global, assisting immigrants in leveraging their foreign qualifications in the U.S. job market
Publications: Authored thought-leadership articles published on Forbes, HuffPost and LinkedIn
Awards: Winner of 'Tech Leadership Excellence' award at the annual Coached.com Recognition Event
Your Name
Head Of Customer Success
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com January 2022 - Present
Head Of Customer Success
Boosted customer retention by 35% through the strategic implementation of SaaS tools
Oversaw the development of a comprehensive customer support toolkit, increasing customer engagement by 40%
Launched teacher training initiatives that elevated the skill set of more than 100 support staff, resulting in a 50% decrease in technical issues
Accelerated response times by spearheading a customer success team of 50, reducing complaint resolution time by 45%
Designed an intuitive CRM system that streamlined customer profiling and feedback
Resume Worded February 2018 - December 2021
Technical Support Lead
Piloted the community outreach initiative that assisted over 200 educational institutions in adopting our SaaS products
Dropped customer complaints by 30% by instituting a proactive approach to handling customer service inquiries
Improved the percentage of first call resolutions by 25% via targeted staff training sessions
Hewlett Packard June 2013 - January 2018
Senior Technical Consultant
Paramount in the development and implementation of effective customer support strategies that grew customer base by 20%
Mentored a team of junior consultants resulting in 15% team performance uplift
Streamlined the ticketing system to increase the efficiency of problem resolution by 30%
EDUCATION
Resume Worded Institute December 2021
Certified Customer Success Leader
Certification focused on key leadership techniques beneficial for customer success management
Resume Worded University May 2013
Master of Business Administration - Technological Management
Concentration on the relationship between IT and successful business outcomes
SKILLS
Customer Engagement Tools: Gainsight, ChurnZero, Intercom, HubSpot, Zendesk
Data Analytics: Tableau, Google Analytics, Excel (Advanced), SQL
Project Management: Asana, JIRA, Trello, MS Project, Slack
Enterprise Software: Salesforce, SAP, Oracle Suite, Zoho CRM
OTHER
Awards: Best in Class for Customer Retainment Award - Coached.com (2023)
Leadership & Volunteering: Volunteer Career Mentor - Resume Worded (2018-Present)
Continued Education: Consistently invest in skill development with industry specific webinars and online classes
Your Name
Technical Support Lead
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded February 2022 - Present
Technical Support Lead
Slashed ticket resolution time by 40% through revamping support allocation process
Expanded customer support channels and improved response times, leading to a 30% increase in customer satisfaction scores
Piloted a SaaS learning initiative, significantly enhancing the technical capacity of the support team
Propelled customer retention by 15% through strategic CRM modifications
Established a customer success mentoring program that achieved a 60% improvement in staff performance
Coached.com March 2018 - January 2022
Technical Support Specialist
Used Enterprise Software to collect and analyze customer data, leading to 25% improvement in customer service
Implemented business process improvements that boosted team efficiency by 20%
Achieved a 10% ticket backlog reduction by redesigning ticket queue logic
IBM June 2013 - February 2018
Helpdesk Analyst
Revamped workflow processes, enhancing team efficiency by 15%
Managed a diverse team, fostering meaningful growth in non-profit organization partnerships by 30%
Utilized analytical tools to track and reduce incoming technical issue ticket numbers, resulting in a 20% decrease in overall customer complaints
EDUCATION
Resume Worded Institute January 2022
Certification in ITSM (IT Service Management)
Focused on ITIL practices for service management, ITIL framework and how to improve IT service delivery
Resume Worded University June 2013
Bachelor's in Computer Science & Engineering
Specialization in network design and management
Recipient of Outstanding student award in the department of Computer science
SKILLS
Software: Windows & MacOS platforms, Microsoft Office Suite, Python, Java, C++
Technical Documentation: Troubleshooting Guides, Process Documentation, System Diagnostics
Database Systems: MySQL, Oracle, PostgreSQL, Microsoft SQL Server, MongoDB
Networking: TCP/IP protocols, LAN/WAN, VPN, Remote Support, Network systems and router configuration
OTHER
Certifications: CompTIA A+ Certification, CCNA (Cisco Certified Network Associate), Microsoft Certified: Azure Fundamentals
Projects: Developed an automated ticketing system to handle customer requests at Coached.com, leading to 20% increase in efficiency
Conferences & Seminars: Attended annual TechWorld conference as a representative of Resume Worded, participated in 'Future of Tech Support' panel discussion
Volunteering: Volunteer IT Support at Local Community Center, providing technical guidance and troubleshooting to senior citizens

How do I add skills to a Customer Support Representative resume?

1
Review the job posting closely.

Go through the Customer Support Representative posting you're applying to, and identify hard skills the company is looking for. For example, skills like Customer Experience, Zendesk and Contact Centers are possible skills. These are skills you should try to include on your resume.

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2
Add industry skills like Technical Support and Customer Support.

Add other common skills from your industry - such as Salesforce.com, Troubleshooting and Data Entry - into your resume if they're relevant.

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3
Add skills into your work experience.

Incorporate skills - like Account Management, SME management and Customer Relationship Management (CRM) - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

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4
Emphasize your communication skills.

Communication is often an important component of the role of a Customer Support Representative, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

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5
Use the exact job title.

Try to add the exact job title, Customer Support Representative, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

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Word Cloud for Customer Support Representative Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Support Representative job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Customer Support Representative Skills and Keywords to Include On Your Resume

Customer Support Representative Soft Skills

Here are common soft skills that appear on Customer Support Representative job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Customer Satisfaction
    Expand
  • Time Management
    Expand
  • Teamwork
    Expand
  • Phone Etiquette
    Expand
  • Organization Skills
    Expand
  • Team Leadership
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    • Communication

    Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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    Customer Support Representative Resume Templates

    Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

    Resume Example
    Entry Level Customer Service Representative

    Entry Level Customer Service Representative Resume Sample
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    Director of Customer Service

    Director of Customer Service Resume Sample
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    Logistics Support Specialist Resume Sample
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    Inside Sales Representative

    Inside Sales Representative Resume Sample
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    Desktop Support Representative

    Desktop Support Representative Resume Sample
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    Desktop Support Analyst

    Desktop Support Analyst Resume Sample
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    Sales Support Specialist
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    Global Support Manager
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    Sales Support Manager
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    Desktop Support Engineer
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    Desktop Support Specialist
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    Business Support Analyst
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    Front Desk Representative
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    Customer Service Manager
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    Customer Service Team Lead
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    Frequently Asked Questions

    What skills should you put on a Customer Support Representative resume?

    The most common skills and keywords we found on Customer Support Representative resumes and job postings were Customer Support, Zendesk, Technical Support, Troubleshooting, Salesforce.com, Contact Centers, Customer Experience and Data Entry.

    Skills like Windows, Jira, Account Management, Customer Relationship Management (CRM) and SME management also appeared on related job postings.

    Target your Resume to a Job Description

    While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

    It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

    Start targeting your resume

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