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Front Desk Representative

Improve your resume's success rate by using these Front Desk Representative skills and keywords.

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Front Desk Representative
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Front Desk Representative Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Front Desk Representative job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Hospitality
  • Front Office
  • Hotel Management
  • Hospitality Management
  • Receptionist Duties
  • Food & Beverage
  • Opera
  •  Find out what your resume's missing
    •
  • Customer Service
  • Reservations
  • Event Planning
  • Tourism
  • Opera Reservation System
  • Social Media
  • MICROS
  • Cash Handling
  • Microsoft Access
  • Sales
  • Restaurant Management
  • Event Management

    •   Show full list

Resume Skills: Front Office Software

Resume Skills: Administrative

Resume Skills: Communication Software

Resume Skills: Languages

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Front Desk Representative Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Front Desk Representative Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Select a free resume example
Your Name
Front Desk Associate
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded June 2019 - Present
Senior Front Desk Associate
Streamlined the check-in process by integrating a digital system, achieving a 45% reduction in guest waiting time
Managed team of 10 associates, fostering a culture of team spirit and improving customer service ratings by 38%
Utilized Microsoft Access to manage room assignments, leading to a 25% decrease in room allocation errors
Devised promotional strategies, resulting in a 20% increase in off-peak bookings
Coordinated with different departments for event planning, effectively reducing organizational bottlenecks by 40%
Marriott Hotels February 2017 - May 2019
Front Desk Associate
Expanded marketing efforts via social media platforms, leading to a 15% increase in online bookings
Accomplished upselling strategies using detailed knowledge of hotel’s services, boosting overall revenue by 30%
Efficiently handled front office duties including data entry and telephone reception, ensuring smooth operations
Hotel XYZ January 2015 - January 2017
Junior Front Desk Associate
Managed hotel guests' research requests leading to a high guest satisfaction score of 95%
Improved hotel brochure designs using Adobe InDesign, enhancing brand image and readability
EDUCATION
Resume Worded Institute August 2019
Certification in Hospitality Management and Operations
Award: 'Outstanding Student' for exemplary performance in practical assessments
Resume Worded University December 2014
Bachelor of Science in Business Administration with a Concentration in Hotel and Restaurant Management
Recipient of Meritorious Service Award for outstanding service to the university community
Active member of University's Hospitality Club
SKILLS
Hospitality Management: Guest service, Check-in / Check-out software, Reservation Management, Complaint resolution, Cleaning procedures understanding, Invoice processing
Administrative: MS Office Proficient (Word, Excel, PowerPoint), Multi-line phone proficiency, Mail handling, Meeting arrangements
Languages: English (Native), French (Conversational), Spanish(Basic)
OTHER
Certifications: Customer Service Excellence Certificate (American Hotel & Lodging Educational Institute, 2018)
Leadership & Volunteering: Volunteer, Meals on wheels (2017 - Present)
Projects: Initiated and successfully implemented new digital check-in process at Marriott Hotels resulting in increased customer satisfaction ratings by 12%
Your Name
Front Desk Officer
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com July 2018 - Present
Front Office Manager
Oversaw team of 15 members, enhancing team efficiency and improving customer service scores by 40%
Implemented cashiering system that reduced transaction errors by 35%
Developed an efficient system of data entry using Microsoft Access, resulting in a 50% reduction in data inaccuracies
Supervised a major PR event, successfully garnering 25% more attendance than targeted
Led hotel management initiatives for process improvement, which increased overall efficiency by 20%
Hilton Worldwide March 2016 - June 2018
Front Desk Officer
Generated 30% more bookings through effective implementation of social media marketing tactics
Improved the check-in/out process using an upgraded version of hotel software, achieving a 20% reduction in processing time
Coordinated with housekeeping and room service departments for seamless hospitality service
Sheraton February 2014 - February 2016
Junior Front Desk Officer
Enhanced reservation system management, increasing bookings by 15%
Provided excellent customer service, earning receptionist duties accolade three times in a year
EDUCATION
Resume Worded University December 2013
Bachelor of Science in Business Administration - Hospitality Management
Specialization in Front Office Operations
Graduated with honors (Top 5%)
Resume Worded Institute January 2014
Certificate in Professional Reception Skills
Gained key skills in customer service, telephone etiquette, and communication
SKILLS
Administration: Report generation, Schedule coordination, Meeting arrangements, Invoicing, Inventory management, Office equipment handling
Customer Service: Guest management, Service promotion, Customer relationship management, Problem resolution, Complaint handling, Service standards upkeep
Software Proficiency: MS Office Suite (Advanced), Opera PMS, Amadeus, Fidelio Suite 8, POS Systems
Languages: English (Native), Spanish (Intermediate), French (Basic)
OTHER
Certifications: First Aid, CPR, and AED Certification, Completed Customer Service Workshop
Awards: Employee of the Month (Hilton Worldwide - March 2017, Sheraton - April 2015), Excellent Customer Service Award (Coached.com - February 2020)
Volunteering: Volunteer at local Food Bank, Fundraising for Children's Hospitals
Your Name
Receptionist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded August 2020 - Present
Senior Receptionist
Facilitated seamless operations at the front desk, handling telephone reception and data entry, reducing customer complaints by 15%
Coordinated with a team of 8 members to execute large-scale corporate events, resulting in increased satisfaction metrics by 20%
Utilized Adobe Photoshop for designing promotional materials, contributing to a 30% increase in walk-in customers
Enhanced social media presence, propelling the number of followers by 50%
Overhauled receptionist duties and checkout system, cutting down the checkout time by 40%
Holiday Inn Express May 2018 - July 2020
Receptionist
Managed hotel reception efficiently, improving overall customer service scores by 25%
Assisted in event planning and execution, garnering positive feedback for organization and creativity
Developed a new membership program, successfully signing up 100+ members within the first month
Best Western International March 2016 - April 2018
Junior Receptionist
Processed customer check-ins and check-outs quickly and accurately, leading to a significant decrease in lobby wait times
Displayed exceptional hospitality skills, leading to a personal commendation from hotel management for outstanding service
EDUCATION
Resume Worded Academic Center July 2020
Office Management and Office Technology Certificate
Certificate includes modules in advanced communication, office software applications, and customer service
Resume Worded University May 2016
Bachelor's Degree in Business Administration
Specialization in Customer Relations
Graduated Cum Laude
SKILLS
Software: Microsoft Office Suite, CRM Softwares, Confluence, Jira, Google Workspace, Adobe Suite
Digital Communication Tools: Zoom, Skype, Slack, MS Teams
Administrative Skills: Documentation, Meeting Coordination, Travel Arrangements, Office Equipment Handling, Data Entry
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: Customer Service Excellence Certification (Expected Completion: October 2022)
Volunteering: Volunteer – Animal Shelter, Assisted in organizing outreach initiatives and performed administrative duties
Professional Development: Attended online courses in Time Management, Emotional Intelligence, Conflict Resolution
Interests: Enjoy hiking, photography, and reading non-fiction books during leisure time
Your Name
Front Office Assistant
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded July 2021 - Present
Front Office Assistant
Streamlined appointment scheduling system, improving weekly efficiency by 20% and resulting in a more coordinated office environment.
Championed the implementation of Microsoft Access for data entry, reducing search times by 50%.
Orchestrated successful engagement strategies on social media, boosting followers by 35% and improving brand visibility.
Successfully managed receptionist duties while maintaining 95% customer satisfaction rate.
Supervised back office operations and ensured alignment with front office, boosting team productivity by 15%.
Coached.com November 2019 - June 2021
Administrative Assistant
Managed event planning creating 50+ successful internal events, increasing employee satisfaction by 40%
Adapted to using electronic medical record (EMR) system effectively, reducing record retrieval time by 30%.
Implemented U.S. Health Insurance Portability and Accountability Act (HIPAA) regulations across all operations, increasing compliance by 100%.
St. Mary's Hospital, NY June 2017 - October 2019
Receptionist
Provided high-quality customer service leading to a 10% increase in patient satisfaction.
Handled data entry tasks, ensuring zero errors in patient database over a 2-year period.
Assisted in the organization of medical records, improving retrieval times by 25%.
EDUCATION
Resume Worded Institute June 2021
Certified Administrative Professional (CAP)
Part-time during tenure at Coached.com
Resume Worded University May 2017
Bachelor of Business Administration - Office Management
Coursework in Business Writing and Communication
Awards: Dean's List 2016 (Top 10%)
SKILLS
Business Software: Microsoft Office Suite, Adobe Acrobat, Google Workspace
Office Skills: Digital Filing, Corporate Correspondence, Vendor Management
Communication Tools: Slack, Skype, Zoom, Google Hangouts, Microsoft Teams
Languages: English (Native), Spanish (Intermediate), French (Basic)
OTHER
Certification: Notary Public, New York
Volunteering: Office Assistant at Local Animal Shelter (2018 - 2021)
Courses: Completed Coursera course on 'Effective Communication in the Workplace'
Your Name
Administrative Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Young Hotel & Tourism August 2020 - Present
Administrative Support Specialist
Implemented a new appointment scheduling system, resulting in a 25% increase in bookings.
Leveraged Microsoft Access for data entry tasks, saving 10 hrs weekly.
Facilitated communication between the front office and the housekeeping team, enhancing service efficiency by 30%
Generated a 50% increase in Instagram followers through a effective social media campaign.
Expedited filing procedures, reducing paperwork backlog by 60%.
Resume Worded May 2018 - July 2020
Front Office Assistant
Mastered administrative assistance tasks, contributing to a 20% improvement in office efficiency.
Managed customer service responsibilities, maintaining a satisfaction score of 90%.
Coordinated marketing events, raising company's brand awareness by 20%.
EDUCATION
Resume Worded Academic Center June 2020
Professional Certification in Customer Relationship Management (CRM)
Coursework: Customer Retention, CRM systems, Achieving Customer Loyalty
Resume Worded University May 2018
Bachelor's Degree in Business Administration
Specialization: Hotel and Tourism Management
Awards: Dean's List 2018 (Top 10%)
SKILLS
Administrative Skills: Office Management, Booking Systems, Front Desk Operations, Scheduling, Inventory Management, Document Control
Software Proficiency: Microsoft Office Suite, CRM Systems, MS Project, Google Workspace, Oracle Opera Property Management System (PMS)
Languages: English (Native), Spanish (Conversational), French (Basic)
OTHER
Certifications: Certificate in Hotel & Operations Management (2020), Certified Administrative Professional (CAP)
Leadership & Volunteering: Event Planner - Annual Charity Hotel Conference, Volunteer – Local Animal Shelter
Awards: Employee of the Month - Young Hotel & Tourism, July 2021
Your Name
Receptionist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com January 2021 - Present
Reception
Enhanced the use of Microsoft Access for managing customer enquiries, increasing client response rate by 30%
Monitored and updated social media platforms, leading to a 20% increase in customer engagement.
Spearheaded a new appointment scheduling protocol, resulting in fewer cancellations and a 15% increase in bookings.
Mastered the use of an electronic medical record (EMR) system, enhancing care coordination and follow-ups.
Ensured strict adherence to U.S. Health Insurance Portability and Accountability Act (HIPAA), surpassing the compliance audit with a 100%.
New York General Hospital August 2016 – December 2020
Administrative Assistant
Managed receptionist duties, maintaining a 98% satisfaction rate from feedback surveys.
Streamlined back office operations, resulting in a 25% improvement in productivity.
Developed a systematic filing process, reducing record retrieval time by 30%.
EDUCATION
Resume Worded Institute December 2020
Certification in Customer Service Excellence
Completed with a score of 95%, Top 5% of cohort.
Resume Worded University May 2016
Bachelor of Arts in Business Administration
Specialized in Office Management.
Graduated with honors (3.8 GPA), Dean's List 2014-2016.
SKILLS
Software Tools: Microsoft Office Suite, Google Workspace, Adobe AcrobatReader, QuickBooks, Slack, Trello, Asana, SharePoint.
Communication: Email Etiquette, Customer Relationship Management (CRM), Business Telephony Systems (VoIP)
Languages: English (native), Spanish (fluent), French (basic)
OTHER
Volunteering: Make-A-Wish Foundation (Volunteer Coordinator, 2017-2020)
Training: Completed HIPAA Compliance Training, July 2017), Certified Notary Public (July 2018)
Awards: Employee of the Month, NY General Hospital (November 2018 and June 2019)
Projects: Implemented new directory system at Coached.com, improving caller routing efficiency by 25%
Your Name
Front Desk Administrator
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded May 2019 - Present
Front Desk Administrator
Enhanced office operations by spearheading a new data entry protocol that improved efficiency by 38%
Deployed a customer service strategy that resulted in a 25% increase in guest satisfaction ratings
Scheduled over 5000 client appointments, ensuring optimal resource allocation and maximized productivity
Planned and executed 12 successful office events, leading to a 30% improvement in team morale
Managed multi-line phone system, reducing missed calls by 40% and improving customer communication efficiency
Coached.com January 2017 - April 2019
Receptionist
Generated weekly reports through meticulous data entry, saving 10 hours of manual sorting per week
Piloted a new customer service strategy that increased repeat visitors by 20%
Assisted in event planning, leading to a more efficient use of company budget and better turnout at company events
Marriott International June 2015 - December 2016
Administrative Assistant
Developed a filing system that increased document retrieval speed by 60%
Handled front office duties, resulting in a 24% improvement in guest satisfaction scores
Facilitated daily administrative tasks, contributing to a 15% improvement in overall office efficiency
EDUCATION
Resume Worded University May 2015
Bachelor of Business Administration - Hospitality Management
Specialized in Customer Service Management
Deans List 2013 - 2014 (Top 10%)
Resume Worded Institute April 2017
Certificate in Front Office Operations
Gained proficiency in dealing with difficult customers and problem-solving
Acquired knowledge on latest front desk software and database management
SKILLS
Front Desk Software: Oracle Hospitality, OPERA Property Management, WinPM, innRoad, ChoiceAdvantage
Office Tools: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace
Languages: English (Native), Spanish (Conversational)
Other Skills: Database Management, Vendor Relationship Management, Scheduling, Reporting, Billing and Invoicing
OTHER
Certifications: Certified Front Desk Representative (American Hotel & Lodging Association, 2019)
Awards: ‘Employee of the Year’ Award at Coached.com (2018)
Volunteering: Volunteer at Local Homeless Shelter (2017 - Present)
Professional Development: Attended 'Enhancing Customer Service Skills' workshop (2020)
Your Name
Receptionist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2020 - Present
Receptionist
Re-envisioned office administration processes to reduce expenditure by 18%
Implemented a social media strategy for office events that boosted engagement by 50%
Scheduled over 600+ appointments per month with zero errors
Managed multi-line phone service, streamlining customer communication and reducing wait times by 30%
Improved documentation process which accelerated the filing system speed by 50%
Coached.com February 2018 - December 2019
Front Desk Associate
Systematized a high volume of data entry tasks, increasing data accuracy by 20%
Provided top-tier customer service, reflecting in a consistent 98% customer satisfaction rate
Spearheaded the planning of 15 office events, achieving an average 30% increase in team engagement
Amazon January 2016 - January 2018
Customer Service Representative
Managed front office operations hence decreasing customer complaints by 20%
Contributed to an improved filing system that enhanced administrative efficiency by 20%
EDUCATION
Resume Worded Academic Center Jan 2016
Diploma in Office Administration - Specialization in Customer Service
Coursework: Business Communications, Office Management, Client Relations
Awards: Top Performer in Client Relations Course
Resume Worded Institute Dec 2015
Certification in Microsoft Office Suite
Key Training: Word, Excel, PowerPoint, Outlook
SKILLS
Office Suite: Microsoft Office: Word, Excel, PowerPoint, Outlook, Teams, Access
Customer Relationship Tools: Zendesk, Salesforce, LiveChat, Intercom
Communication Skills: Phone Etiquettes, Email Correspondence, Chat Support, In-person Assistance
Time Management: Scheduling, Calendar Planning, Task Prioritization, Document Control
OTHER
Professional Development: Completed 'Effective Telephonic Skills' Workshop, Certified in 'Conflict Resolution & Customer Services'
Volunteering: Volunteered at the local community center serving as a Secretary, 2017 - 2018
Languages: English (Native), Spanish (Conversational), French (Basic)
Awards: Awarded: 'Employee of The Month' at Amazon and Coached.com
Your Name
Administrative Assistant
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded May 2019 - Present
Administrative Assistant
Optimized office administration processes, resulting in a 25% reduction in paperwork backlog
Monitored scheduling of 100+ appointments monthly to assure correct resource allocation
Enhanced social media presence for 10 office events, leading to increased attendance by 35%
Upgraded multi-line phone systems to streamline communication, reducing dropped calls by 30%
Implemented a filing system upgrade that fast-tracked document retrieval time by 40%
Coached.com February 2017 - April 2019
Receptionist
Enhanced customer service protocols which resulted in a 28% increase in customer satisfaction ratings
Assisted in the successful execution of six corporate events, yielding an average increase of 25% in team morale
Devised and implemented a new data entry process that increased efficiency by 30%
Hilton Worldwide June 2015 - January 2017
Front Desk Associate
Managed front office operations improving receptionist duties efficiency by 18%
Implemented a document filing system which improved data retrieval speed by 35%
EDUCATION
Resume Worded University May 2015
Bachelor of Arts - Business Administration
Concentration in Office Administration
Awards: Dean's List 2014 (Top 10%)
Resume Worded Institute March 2019
Certified Administrative Professional (CAP)
Acquired essential knowledge such as office management, administrative support and effective communication
SKILLS
Software Proficiency: MS Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace, Adobe Acrobat Pro
Certifications: Certified Administrative Professional, Notary Public
Specialize Techniques: Data Entry, Records Management, Report Preparation, Document Management
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: Certified Notary Public (2020)
Volunteering: Habitat for Humanity (Team Leader, 2018 - 2019)
Professional development: Participated in Leading Effective Teams workshop (2018)
Awards: Employee of the Year, Coached.com (2018), Superior Service Award, Hilton Worldwide (2016)

How do I add skills to a Front Desk Representative resume?

1
Review the job posting closely.

Go through the Front Desk Representative posting you're applying to, and identify hard skills the company is looking for. For example, skills like Hospitality, Receptionist Duties and Front Office are possible skills. These are skills you should try to include on your resume.

Expand
2
Add industry skills like Hospitality Management and Hotel Management.

Add other common skills from your industry - such as Customer Service, Opera and Food & Beverage - into your resume if they're relevant.

Expand
3
Add skills into your work experience.

Incorporate skills - like Opera Reservation System, Tourism and Restaurant Management - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Expand
4
Emphasize your communication skills.

Communication is often an important component of the role of a Front Desk Representative, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

Expand
5
Use the exact job title.

Try to add the exact job title, Front Desk Representative, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Expand

Word Cloud for Front Desk Representative Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Front Desk Representative job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Front Desk Representative Skills and Keywords to Include On Your Resume

Front Desk Representative Soft Skills

Here are common soft skills that appear on Front Desk Representative job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Customer Satisfaction
    Expand
  • Time Management
    Expand
  • Teamwork
    Expand
  • Phone Etiquette
    Expand
    • Communication

    Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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    Front Desk Representative Resume Templates

    Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

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    IT Service Desk Analyst

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    Frequently Asked Questions

    What are the top skills you should add to your Front Desk Representative resume?

    On top Front Desk Representative resumes, skills like Hospitality, Front Office, Hotel Management, Hospitality Management, Receptionist Duties, Food & Beverage, Opera and Customer Service appear most often.

    Depending on the exact role you're applying to, skills like Restaurant Management, MICROS, Tourism, Opera Reservation System and Microsoft Access can also be effective keywords to include on your resume.

    Target your Resume to a Job Description

    While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

    It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

    Start targeting your resume

    © 2024 Resume Worded. All rights reserved.

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