Front Office Supervisor

Front Office Supervisor Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Front Office Supervisor job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Front Office
  • Hotel Management
  • Hospitality Management
  • Hospitality
  • Rooms Division
  • Reservations
  • Property Management Systems
  • Opera
  • Pre-opening
  • Guest Service Management
  • Revenue Analysis
  • Customer Service
  • Tourism
  • Food & Beverage
  • Receptionist Duties
  • Hotel Booking
  • Cashiering
  • Restaurant Management
  • Hospitality Service
  •   Show full list

Resume Skills: Tools

  • Microsoft Office Suite
  • Google Suite
  • Property Management Systems (PMS)
  • Point of Sale (POS) Systems
  • Customer Relationship Management (CRM) Software
  • Opera PMS
  • Protel
  • RoomKeyPMS
  • Frontdesk Anywhere
  • Google Workspace
  • QuickBooks
  • Asana
  • Oracle Hospitality
  • Clock PMS
  • Ezee Frontdesk
  • eZee Absolute
  • Hotelogix
  • Amadeus
  • Fidelio
  • InnQuest RoomMaster
  • MS Office Suite (Word, Excel, PowerPoint)
  • Slack
  • Zoom
  • Skype

Resume Skills: Management Techniques

  • Staff Training & Development
  • Conflict Resolution
  • Guest Relations Management
  • Safety and Compliance
  • Employee Scheduling

Resume Skills: Financial Operations

  • Financial Reporting
  • Accounts Receivable Management
  • Billing
  • Budgeting
  • Revenue Growth Strategies

Resume Skills: Languages

  • English
  • Spanish (Fluent)
  • French
  • Spanish

Resume Skills: Customer Service

  • Conflict resolution
  • service delivery improvement
  • customer retention
  • complaint handling
  • Interpersonal Communication
  • Conflict Resolution
  • Empathy
  • Active Listening

Resume Skills: Management

  • Schedule management
  • performance reviews
  • staff recruitment and training
  • budgeting

Resume Skills: Administrative

  • Budgeting
  • Scheduling
  • Inventory Management
  • Reporting

Resume Skills: Quality Assurance

  • Service Quality Standards
  • Compliance
  • Auditing
  • Continuous Improvement

Resume Skills: Management & Team Leadership

  • Delegation
  • Staff development & coaching
  • Time Management
  • Decision Making

Resume Skills: Software

  • OPERA property management system
  • MS Office Suite
  • Adobe Creative Suites
  • MS SharePoint
  • CRM tools
  • Hotel PMS

Resume Skills: Techniques

  • Financial reporting
  • Room management
  • Inventory control
  • Guest Relations
  • Team Management
  • Performance Management
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Sample Front Office Supervisor Resume: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Front Office Supervisor
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded March 2020 - Present
Front Office Supervisor
Streamlined the reception desk operations by implementing a new Property Management System, reducing check-in times by 25%
Led a team of 10 front office staff, reducing hotel booking errors by 30% through effective team training
Promoted guest satisfaction scores by 20% through exceptional guest service management
Implemented MICROS system in the restaurant, resulting in a 15% increase in efficiency
Revamped the hotel's room division strategy, increasing room occupancy by 18%
Hilton Hotel October 2018 - February 2020
Front Office Manager
Increased hotel revenue by 10% through strategic revenue analysis, focusing on peak seasons
Executed pre-opening procedures for new property launch, achieving full occupancy within the opening week
Boosted team communication efficiency by overseeing the adoption of a cloud-based hospitality management system. June 2016 - September 2018
Assistant Front Office Manager
Improved quality of customer service by introducing an interactive tour guide app, increasing tourism appeal by 30%
Launched a Food & Beverage initiative that enhanced restaurant management and increased sales by 18%
Reduced cashiering discrepancies by 15% through enhanced training and oversight
Resume Worded Institute January 2019
Hospitality Management Certificate
Coursework included: Strategic Hotel Management, Revenue Management, Front Office Operations
Resume Worded University May 2016
Bachelor's in Business Management
GPA: 3.8/4.0, Special emphasis on Customer Relationship Management and Leadership Techniques
Software Tools: Microsoft Office Suite, Opera PMS, Protel, RoomKeyPMS, Frontdesk Anywhere
Customer Service: Conflict resolution, service delivery improvement, customer retention, complaint handling
Management Skills: Schedule management, performance reviews, staff recruitment and training, budgeting
Languages: English (Native), Spanish (Fluent), French (Conversational)
Certifications: Certified Hotel Administrator (CHA), 2018, Certified Front Office Supervisor (CFOS), 2017
Leadership & Volunteering: Mentor at the Annual Hotel Careers Conference, Volunteer at Local Homeless Shelter
Awards: Employee of the Year, Hilton Hotel- 2019, Rising Star Award, - 2017
Your Name
Assistant Front Office Supervisor
City, Country  •  (123) 456-789  •  [email protected]  •
Hyatt February 2021 - Present
Assistant Front Office Supervisor
Collaborated with Front Office Supervisor to coordinate front office activities, improving workflow by 20%
Increased guest satisfaction levels by 15% through implementing a timely room service system
Oversaw implementation of MICROS system in the restaurant, leading to a reduction in order errors by 18%
Coordinated an effective room division strategy boosting room occupancy by 20%
Resume Worded June 2018 - January 2021
Senior Front Desk Associate
Reinvented receptionist duties, decreasing customer complaints by 15%
Facilitated the pre-opening process of new property that achieved 80% occupancy within opening month
Implemented a new reservation system that streamlined hotel booking process and improved efficiency by 20%
Marriott International January 2016 - May 2018
Front Desk Associate
Carried out effective customer service practices that increased return clientele by 12%
Assisted in promoting the property’s Food & Beverage options, enhancing sales by 10%
Resume Worded Institute December 2020
Certified Hospitality Supervisor (CHS)
Completed Part-time alongside Senior Front Desk Associate role
Resume Worded University May 2015
Bachelor of Business Administration - Hospitality Management
Coursework: Hotel Financial Accounting, Front Office Operations
Graduated cum laude
Hospitality Software: Oracle Hospitality, RoomKeyPMS, Clock PMS, Ezee Frontdesk, eZee Absolute, Hotelogix
Communication Tools: MS Office Suite (Word, Excel, PowerPoint), Google Workspace, Slack, Zoom, Skype
Financial Operations: Financial Reporting, Accounts Receivable Management, Billing, Budgeting, Revenue Growth Strategies
Languages: English (Native), Spanish (Fluent), French (Conversational)
Certifications: Certified Guest Service Professional (CGSP - AHLA, 2019)
Training: Completed 'Leadership Skills in Business' course (Coursera, 2017)
Volunteering: Coordinator, Community Food Drive (local charity, 2019 - Present)
Achievements: Recipient of 'Exceptional Customer Service Award' (Hyatt, 2021), 'Employee of the Month' (Marriott International, 2017, 2018)
Your Name
Guest Services Supervisor
City, Country  •  (123) 456-789  •  [email protected]  •
Radisson Blu Hotel May 2021 - Present
Guest Services Supervisor
Implemented a new customer feedback system, improving guest-service management and increasing positive reviews by 30%
Facilitated a 12% increase in repeat customers by focusing on hospitality services and creating personalized experiences
Supervised the upgrade of hotel's property management systems, resulting in 10% faster response times for room service requests
Spearheaded a successful receptionist training program, improving receptionist efficiency by 20%
Coordinated with the Revenue Analysis team for optimal room pricing, achieving a 15% increase in total room revenue August 2018 - April 2021
Guest Services Manager
Managed pre-opening procedures and training of guest services team, resulting in successful hotel launch
Improved hospitality service by implementing a guest-focused training program, surging guest satisfaction by 25%
Streamlined the hotel booking process, resulting in a 20% increase in online bookings
Intercontinental Hotel Group March 2016 - July 2018
Guest Services Associate
Enhanced guest's experience by recommending tourism attractions, increasing guest engagement by 20%
Assisted in managing receptionist duties, developing an efficient shift schedule that reduced overtime by 18%
Improved the cashiering process, reducing transaction errors by 12% with a new verification system
Resume Worded Institute May 2021
Certified Guest Service Professional
Certification endorsed by the American Hotel & Lodging Educational Institute
Resume Worded University Feb 2016
Bachelor of Hospitality Management
Specialization in Hotel Administration
Dean's List 2014-2016 (Top 10%)
Hospitality Software: Opera PMS, Amadeus, Fidelio, InnQuest RoomMaster
Administrative: Budgeting, Scheduling, Inventory Management, Reporting
Quality Assurance: Service Quality Standards, Compliance, Auditing, Continuous Improvement
Languages: English (Native), Spanish (Conversational), French (Basic)
Awards: Outstanding Service Award, Radisson Blu Hotel - 2021
Volunteering: Habitat for Humanity, Volunteer Coordinator - 2018 to Present
Leadership Training: John Maxwell Leadership Training Certification - 2019
Projects: Developed and implemented enhanced guest feedback system, leading to 20% increase in positive reviews at - 2020

Compare Your Resume To These Front Office Supervisor Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

How do I add skills to a Front Office Supervisor resume?

Review the job posting closely.

Go through the Front Office Supervisor posting you're applying to, and identify hard skills the company is looking for. For example, skills like Hospitality Management, Reservations and Hotel Management are possible skills. These are skills you should try to include on your resume.

Add industry skills like Property Management Systems and Rooms Division.

Add other common skills from your industry - such as Front Office, Hospitality and MICROS - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Hotel Booking, Receptionist Duties and Guest Service Management - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Highlight your supervisory skills.

Specifically on Front Office Supervisor resumes, you should think about highlighting examples of where you supervised others. Recruiters want to see if you have experience supervising and providing oversight over teams of similar sizes.

Emphasize your administrative skills.

Recruiters look for administrative skills on your Front Office Supervisor, so highlight your experience with key administrative functions, like organizing workshops or communicating with customers and employees.

Use the exact job title.

Try to add the exact job title, Front Office Supervisor, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Front Office Supervisor Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Front Office Supervisor job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Front Office Supervisor Skills and Keywords to Include On Your Resume

Front Office Supervisor Soft Skills

Here are common soft skills that appear on Front Office Supervisor job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Front Office Supervisor Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

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Frequently Asked Questions

What hard skills should you include on a Front Office Supervisor resume?

The most common skills and keywords we found on Front Office Supervisor resumes and job postings were Front Office, Hotel Management, Hospitality Management, Hospitality, Rooms Division, Reservations, Property Management Systems and MICROS.

Skills like Guest Service Management, Hotel Booking, Restaurant Management, Receptionist Duties and Opera also appeared on related job postings.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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