Front Office Agent

Front Office Agent Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Front Office Agent job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Front Office
  • Tourism
  • Hospitality Management
  • Hotel Management
  • Hotel Booking
  • Hospitality
  • Receptionist Duties
  • Event Management
  • Customer Service
  • Opera
  • Revenue Analysis
  • Reservations
  • Rooms Division
  • Protel
  • Public Relations
  • Back Office Operations
  • Social Media
  • Channel Handling
  • Food & Beverage
  • Restaurant Management
  • Event Planning
  • Sales
  •   Show full list

Resume Skills: Hospitality Software

  • Opera PMS
  • RoomMaster
  • Maestro PMS
  • RMS Hotel
  • WinHMS
  • Choice Advantage
  • RMS Cloud
  • RoomKeyPMS
  • Cloudbeds
  • eZee Frontdesk
  • InnkeyPMS

Resume Skills: Office Software

  • Microsoft Office Suite
  • Google Workplace

Resume Skills: Languages

  • English
  • Spanish
  • French

Resume Skills: Customer Service

  • Communication
  • Listening
  • Empathy
  • Problem-Solving
  • Adaptability
  • Front Desk Operations
  • Guest Relations
  • Reservation Management
  • Complaint Handling
  • Customer Retention
  • Time Management

Resume Skills: Technical

  • Microsoft Office Suite
  • Reservation Systems
  • Property Management Systems
  • Point Of Sale Systems
  • Database Management
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Sample Front Office Agent Resume: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Front Office Agent
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded July 2020 - Present
Front Office Supervisor
Streamlined front office protocols, improving staff efficiency by 30% and reducing guest wait time.
Optimized hotel bookings using advanced revenue analysis techniques to boost room utilization by 25%.
Managed a team of five front office agents, keeping record high team morale as well as low turnover rate.
Conducted weekly staff training sessions on Customer service, increasing guest satisfaction ratings by 40%.
Instrumented a Social Media campaign increasing online bookings by 20%.
Marriott International January 2018 - June 2020
Front Office Agent
Managed reservations and room division improving occupancy rates by 15%.
Employed excellent hospitality management practices to enhance guest experience, leading to a 35% increase in repeat customers.
Utilized Opera PMS to streamline front office operations including check-ins and check-outs.
Holiday Inn May 2015 - December 2017
Hotel Receptionist
Resolved customer complaints promptly, resulting in a 30% reduction in customer issues.
Managed the front office smoothly during peak tourism season, maintaining high efficiency and guest satisfaction.
Assisted in event management including corporate meetings and weddings.
Resume Worded University December 2014
Bachelor of Science in Hospitality Management
Minor in Business Administration
Awards: Dean's List 2014 (Top 10%)
Part-time during experience at Holiday Inn
Resume Worded Institute May 2015
Certification in Customer Relationship Management
Acquired skills in customer service, customer retention and sales
Hospitality Software: Opera PMS, RoomMaster, Maestro PMS, RMS Hotel, WinHMS, GENKAN, Choice Advantage
Office Software: Microsoft Office Suite (Advanced), Google Workplace (Advanced)
Languages: English (Native), Spanish (Conversational), French (Basic)
Customer Service Skills: Communication, Listening, Empathy, Problem-Solving, Adaptability
Certifications: Certified Guest Service Professional (CGSP) – American Hotel & Lodging Educational Institute (AHLEI)
Volunteering: Volunteer – Homeless Shelter Food Drive (2016-2018)
Training: Completed 2-week intensive training on Diversity, Equity and Inclusion in the Workplace
Projects: Project Lead in implementing the 'Room to Rewards' program in Marriott International, leading to a 30% increase in customer satisfaction within six months
Your Name
Hotel Receptionist
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE December 2019 - Present
Front Office Manager
Developed back office operations strategy, leading to a 35% improvement in operational efficiency.
Conducted regular staff training in Hotel Management leading to an improvement in team performance by 25%.
Leveraged revenue analysis to optimize room pricing, boosting revenue by 40%.
Implemented a new customer service strategy, leading to an increase in customer satisfaction scores by 20%.
Overhauled hotel's social media presence, establishing strong brand image and driving a 30% increase in direct bookings.
Hyatt Hotels March 2017 - December 2019
Front Office Agent
Managed reservations ensuring maximum room occupancy, resulting in a 10% rise in room revenue.
Used MICROS system to effectively manage hotel bookings enhancing guest experience.
Worked collaboratively with the food and beverage team to upsell hotel services, leading to increased sales of dining services by 20%.
Hilton Hotels February 2015 - March 2017
Guest Service Representative
Delivered excellent customer service, leading in a 25% increase in positive customer reviews.
Skillfully managed front office operations during peak hours ensuring seamless guest experience.
Managed event reservations for hotel ballrooms and meeting rooms, boosting event booking revenue by 15%.
Resume Worded Institute March 2017
Certification in Hospitality Management
Focus on management techniques for customer service and operations in the hotel business.
Resume Worded University May 2014
Bachelor's Degree in Business Administration
Concentration in Tourism & Hospitality Management
Recipient of the Stellar Student in Business Award for academic excellence
Technical Skills: Microsoft Office Suite (Expert), Reservation Systems (Expert), Property Management Systems (Proficient), Point Of Sale Systems (Proficient), Database Management (Intermediate)
Languages: English (Native), Spanish (Conversational), French (Basic)
Certifications: First Aid & CPR Certified (2020), Tetra-Level Leadership Development Program (Graduate, 2018)
Courses: Customer Service Excellence (Online Course, Udemy, 2019), Advanced Front Office Operations (Online Course, Coursera, 2018)
Awards & Accomplishments: Employee of the Year Award (Hyatt Hotels, 2019), Model Employee Month (Hilton Hotels, 5 times)
Your Name
Guest Service Representative
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded June 2019 - Present
Front Office Executive
Managed channel handling of hotel services, boosting overall service bookings by 20%.
Spearheaded a team training program on receptionist duties, decreasing customer complaints by 30%.
Harnessed Protel for efficient room division and reservations, leading to increased operational efficiency.
Implemented an effective event management strategy, leading to a 35% increase in event hosting revenue.
Maintained strong relations with guests, contributing to 25% increase in return stays.
Four Seasons Hotels February 2016 - June 2019
Hotel Receptionist
Utilized Public Relations skills to ensure high ratings in guest surveys, contributing to a 30% increase in positive online reviews.
Implemented a new front office process utilizing MICROS, making operations 20% more efficient.
Collaborated with the restaurant management team to promote in-house dining services, leading to a 15% increase in restaurant revenue.
InterContinental Hotels Group January 2014 - January 2016
Customer Service Associate
Efficiently handled customer inquiries and complaints, resulting in high customer satisfaction scores.
Provided excellent front office service during peak tourism season, ensuring positive guest experience.
Assisted in managing hotel bookings, contributing to a 20% improvement in room occupancy.
Resume Worded University June 2013
Bachelor of Hospitality Management
Specialization in Guest Service Management
Awards: Dean's List 2012 (Top 10%)
Resume Worded Institute January 2014
Certification in Hotel Management and Operations
Completed alongside full-time employment
Customer Service: Front Desk Operations, Guest Relations, Reservation Management, Complaint Handling, Customer Retention, Time Management
Front Office Software: Opera PMS, RMS Cloud, RoomKeyPMS, Cloudbeds, eZee Frontdesk, InnkeyPMS
Languages: English (Native), French (Conversational), Spanish (Conversational)
Certifications: Certified Hospitality Supervisor (CHS), Certified Guest Service Professional (CGSP)
Volunteering: Local Food Bank Organizer (2016 - Present)
Awards & Recognition: Employee of the Year, Four Seasons Hotels (2017)
Professional Development: Hospitality Industry Conferences (2016 - Present)

Compare Your Resume To These Front Office Agent Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

How do I add skills to a Front Office Agent resume?

Review the job posting closely.

Go through the Front Office Agent posting you're applying to, and identify hard skills the company is looking for. For example, skills like Hospitality, Tourism and Event Management are possible skills. These are skills you should try to include on your resume.

Add industry skills like Hospitality Management and Receptionist Duties.

Add other common skills from your industry - such as Front Office, Hotel Management and Hotel Booking - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Customer Service, Revenue Analysis and Back Office Operations - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Emphasize accomplishments that involved a team.

Teamwork is a common competency hiring managers look for, particularly for Front Office Agent roles, so include at least 1-2 examples of accomplishments that involved leading a team, or collaborating with others to complete a project.

Emphasize your administrative skills.

Recruiters look for administrative skills on your Front Office Agent, so highlight your experience with key administrative functions, like organizing workshops or communicating with customers and employees.

Use the exact job title.

Try to add the exact job title, Front Office Agent, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Front Office Agent Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Front Office Agent job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Front Office Agent Skills and Keywords to Include On Your Resume

Front Office Agent Soft Skills

Here are common soft skills that appear on Front Office Agent job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Front Office Agent Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

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Frequently Asked Questions

What skills do hiring managers want to see on a Front Office Agent resume?

The most common skills and keywords we found on Front Office Agent resumes and job postings were Front Office, Tourism, Hospitality Management, Hotel Management, Hotel Booking, Hospitality, Receptionist Duties and Event Management.

Skills like Revenue Analysis, Customer Service, Food & Beverage, Protel and Back Office Operations also appeared on related job postings.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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