Retail Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Retail job postings. In other words, these are the most sought after skills by recruiters and hiring managers. So try to include them on your resume where possible. Go to the Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all these keywords on your resume, identify the keywords most relevant to the job you're applying to and include those. Use the free Targeted Resume tool to help with this.

Choose a category
  • Customer Service
  • Teamwork
  • Sales
  • Customer Satisfaction
  • Customer Experience
  • Problem Solving
  • Microsoft Access
  •  Find out what your resume's missing
  • Recruiting
  • Negotiation
  • Sales Management
  • Human Resources (HR)
  • Customer Support
  • Social Media
  • Customer Service Management
  • Communication
  • Back Office Operations
  • HR Consulting
  • Management
  • Customer Relationship Management (CRM)
  • Front Office
  • Purchasing
  • Merchandising
  • Retail
  • Procurement
  • Supply Chain Management
  • Inventory Management
  • Supplier Negotiation
  • Purchasing Negotiation
  • Purchase Orders
  • Retail Buying
  • Strategic Sourcing
  • Merchandise Planning
  • Purchase Management
  • Inventory Control
  • Product Development
  • Store Management
  • Retail Sales
  • Visual Merchandising
  • Team Building
  • Loss Prevention
  • Time Management
  • Team Leadership
  • Leadership
  • Marketing
  • Teaching
  • Adobe Photoshop
  • Public Speaking
  • Adobe InDesign
  • Organization Skills
  • Cashiering
  • Research
  • Easily Adaptable
  • Flexible Schedule
  • Product Knowledge
  • Fashion
  • Marketing Strategy
  • Apparel
  • Trend Analysis
  • Luxury Goods
  • Ostomy
  • Public Relations
  • Sales & Marketing
  • Business Development
  • Strategic Planning
  • Sales Operations
  • Account Management
  • Business Strategy
  • Forecasting
  • Category Management
  • Business Planning
  • Logistics Management
  • Warehouse Operations
  • Inventory Analysis
  • Operations Management
  • Inventory Planning
  • Inventory Accuracy
  • Warehouse Management Systems
  • Shipping & Receiving
  • Forklift Operation
  • Cycle Counting
  • Physical Inventory
  • Data Entry
  • Continuous Improvement
  • Shipping
  • Manufacturing
  • Window Displays
  • Styling
  • Mannequin Styling
  • Window Dressing
  • Fashion Design
  • Visual Styling
  • Fashion Styling
  • Visual Standards
  • Telecommunications
  • Wireless Technologies
  • Mobile Devices
  • Data Analysis
  • Tableau
  • Financial Analysis
  • Pivot Tables
  • Business Analysis
  • Analytical Skills
  • SQL
  • SAP Products
  • Data Analytics
  • Energy
  • Presentation Skills
  • New Store Openings
  • Visual Direction
  • Store Layouts
  •   Show full list

Resume Skills: Retail Management

  • Visual Merchandising
  • Product Placement
  • Floor Planning
  • Loss Prevention Strategies
  • Pricing Strategy
  • Inventory Management
  • Store Operations
  • Loss Prevention
  • Sales Forecasting
  • Customer Service
  •  Match your resume to these skills

Resume Skills: Sales Management

Resume Skills: Software

Resume Skills: Marketing & Advertising

Resume Skills: Additional

Resume Skills: Technical

Resume Skills: Product Knowledge

Resume Skills: Languages

Resume Skills: Customer Relationship Management (CRM) Software

Resume Skills: Team management software

Resume Skills: Data Analysis Tools

Resume Skills: Recruiting & HR Software

Resume Skills: HR Practices & Procedures

Resume Skills: Compliance Knowledge

Resume Skills: Technologies

Resume Skills: Finance

Resume Skills: Sales Strategy

Resume Skills: Sales Technology

Resume Skills: Communication & Presentation

Resume Skills: Merchandising

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Retail Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Retail Resume: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Retail Professional
City, Country  •  (123) 456-789  •  [email protected]  •
Walmart October 2020 - Present
Senior Retail Manager
Tripled store sales revenue from $200K to $600K in one year by implementing effective sales management strategies.
Revamped the store layout based on customer behavior which led to a 30% increase in overall customer satisfaction.
Hired, trained, and led a team of 20+ employees enhancing teamwork and reducing turnover by 35%.
Led negotiations with vendors reducing annual purchasing costs by $60,000.
Implemented an efficient customer support system improving response times by 50% and customer service ratings by 25%.
Target January 2018 - September 2020
Retail Supervisor
Improved store sales by 40% in a six-month period by training staff in upselling techniques.
Implemented a new recruitment process, resulting in 20% reduction in hiring time.
Coordinated back office operations to reduce inventory discrepancies by 18%.
Facilitated a positive customer experience, leading to a retention rate of 85%.
Resume Worded June 2016 - December 2017
Sales Associate
Surpassed personal sales targets by 15% quarter-on-quarter for four quarters in a row.
Collaborated closely with the team to achieve a 30% increase in Sales during festive seasons.
Introduced a new CRM software, improving customer relationship management efficiency by 20%.
Resume Worded Institute February 2020
Retail Management Certification
Top 5% of class, certified on principles of retail management and customer centric service protocols.
Resume Worded University May 2015
Bachelor of Business Administration - Marketing
Specialized coursework in Sales Techniques and Consumer Behavior
Awarded the President's Scholarship for Academic Excellence (Top 15% of class)
Technical: Microsoft Office Suite (Advanced), Point of Sale Systems (Advanced), Inventory Management Software (Advanced), Customer Relationship Management Software (Intermediate)
Product Knowledge: Consumer Electronics, Apparel, Home Decor, Grocery, Beauty Products
Retail Techniques: Visual Merchandising, Product Placement, Floor Planning, Loss Prevention Strategies, Pricing Strategy
Languages: English (Native), Spanish (Conversational)
Professional Training: Completed Target’s 'Leadership Develop Program' (2019), Participated in Walmart’s 'Retail Operations Management Training' (2020)
Awards: 'Star Performer Award' – Walmart (2021), 'Employee of the Year' – Target (2019)
Volunteering: Actively involved in Resume Worded Community Upliftment Programs, focusing on literacy and education (2016-Present)
Memberships: Member of the National Retail Federation (NRF) since 2016
Your Name
Retail Sales Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Zara August 2019 - Present
Regional Retail Sales Manager
Exceeded regional annual sales target by 35% ($1.2M), securing highest regional sales in 2020.
Led teams across five stores, resulting in an increase in customer service scores by 25%.
Introduced a new sales training program, improving sales strategies which contributed to a 20% increase in sales.
Leveraged social media platforms to promote new product lines, driving a 30% increase in online sales.
Reduced employee turnover by 30% through an employee engagement initiative. February 2016 - July 2019
Store Manager
Increased store sales by 45%, resulting in the store being recognised as the top-performing store in 2018.
Streamlined purchasing processes, cutting costs by $75,000 annually.
Implemented a customer loyalty program, boosting customer retention by 20%.
Managed a team of 15+ staff, improving store operations and overall team efficiency.
Nordstrom November 2013 - January 2016
Sales Team Leader
Played a major role in increasing team sales by 35% in a year through improved sales techniques.
Managed recruitment and training processes, achieving a 15% increase in team productivity.
Fostered a cohesive team environment, increasing staff morale and reducing staff turnover by 20%.
Resume Worded University May 2015
Master of Business Administration (MBA) - Retail Management
Concentration in Sales and Marketing
Resume Worded Academic Center May 2012
Bachelor of Business Administration (BBA) - Marketing
Specialization in Customer Strategies
Dean's List 2011 (Top 10%)
Sales Management: Performance tracking, Revenue growth strategies, Customer relationship management (CRM), Merchandise control, Staff coaching/training
Software: MS Office Suite (Advanced), POS Software (Advanced), Inventory Management Software (IMS) (Intermediate), Retail ERP (Intermediate)
Marketing & Advertising: Market trend analysis, Sales forecasting, Budgeting & Cost analysis, Promotional planning, Social media/digital marketing
Additional Skills: Team leadership, Vendor relations, Loss prevention strategies, Visual merchandising, Performance management
Certifications: Certified Retail Sales Professional (CRSP) - National Retail Federation (2020), Customer Service Skills Certification - American Management Association (2018)
Leadership & Volunteering: Retail Management Association (Board Member and Treasurer, 2018-Present), Volunteered at 'Job Help Center' for marginalized communities (2016-2019)
Professional Development: Attended Retail Trade Show (2019, 2020), Completed ‘Retail Store Operations and Profitability’ webinar series (2021), Completed Professional Development Course in 'Digital Marketing' (2020)
Publications: Co-Authored 'Maximizing Sales Performance in A Post-Pandemic Environment' in Retail Management Journal
Your Name
Customer Service Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded March 2018 - Present
Senior Customer Service Manager
Generated a 40% increase in customer service ratings by improving complaint handling procedures.
Redesigned customer service training program, leading to a 35% increase in team efficacy.
Played a crucial role in increasing customer retention rates by 25% by executing effective customer relationship strategies.
Managed a team of customer service representatives, reducing response times by 50% to improve customer experience.
Best Buy July 2014 - February 2018
Customer Service Team Leader
Resolved escalated customer issues, resulting in a 15% increase in customer satisfaction.
Implemented a new customer service software that increased efficiency by 20%.
Coordinated closely with the sales team to ensure consistent customer experience.
Resume Worded Institute March 2019
Certified Customer Success Manager
Obtained certification while managing a large team to improve client satisfaction ratings
Resume Worded University June 2014
Bachelor of Business Administration - Customer Service Management
Specialized in Customer Relationship Management (CRM)
Minors in Human Resources Management
Customer Relationship Management (CRM) Software: Salesforce, Zoho, HubSpot, ServiceNow, Insightly, Freshdesk
Team management software: Asana, Trello,, Slack, Microsoft Teams
Data Analysis Tools: Microsoft Excel, Google Sheets, Tableau, SAP, SQL
Languages: English (Native), Spanish (Conversational), French (Basic)
Certifications: Six Sigma Green Belt, Prosci Change Management Certification
Leadership & Volunteering: Led team to raise funds for local charities, Volunteered at community food bank for two years
Awards: Best Buy Outstanding Leadership Award (2017), Resume Worded Excellent Service Award (2019, 2020)
Courses: Coursera: Mastering Sales Skills, Udemy: Time Management & Productivity
Your Name
Store Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Macy's April 2017 - Present
General Store Manager
Generated a year-on-year sales increase of 30%, equivalent to $800,000 in revenue.
Managed a profitable store redesign which resulted in a 15% growth in sales.
Initiated a staff training program that improved overall customer service ratings by 20%.
Promoted front-office efficiencies which reduced queue times by 20%.
Implemented use of Microsoft Access to streamline inventory management, reducing stock discrepancies by 40%. October 2014 - March 2017
Assistant Store Manager
Substantially improved sales by 25%, leading to a Gross Profit of $500,000 for the financial year 2016.
Devised a successful recruitment strategy, reducing turnover by 15%.
Implemented a new CRM system that improved customer service efficiency by 20%.
Resume Worded Institute April 2017
Certification in Retail Management
Full-time certification program during initial stint at Macy's
Resume Worded University May 2014
Bachelor of Business Administration - Retail Management
Focused on Retail Management and Consumer Behavior
Part of the university's Entrepreneurship Club and actively participated in mock Retail scenarios and strategies
Retail Management: Inventory Management, Visual Merchandising, Store Operations, Loss Prevention, Sales Forecasting, Customer Service
Technologies: POS Systems, E-commerce platforms, Retail Analytics, MS Office Suite, CRM software, Employee scheduling software
Finance Skills: Budgeting, Financial Reporting, P&L Management, Sales Analysis, Cash Handling, Revenue Generation
Languages: English (Native), Spanish (Conversational)
Certifications: Certified Retail Sales Professional (CRSP) - National Retail Federation
Leadership & Volunteering: Mentor at the Local Business Development Center, guiding new retailers on business strategies and customer service techniques
Projects: Implemented a Store layout design that increased sales by 15% at, led a team of 5 sales associates for the project
Achievements: Won 'Best Store Manager of the Year' at Macy's in 2019
Your Name
HR Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded December 2017 - Present
HR Manager
Overseen the HR strategy for 50+ employees, leading to a 20% increase in employee satisfaction.
Implemented a digital HR solution, reducing paperwork by 50%.
Revamped talent acquisition strategy, cutting hire time by 25%.
Conducted monthly HR consultations, increasing team morale and decreasing turn over rate by 10%.
Administered a new employee reward program, improving staff retention by 30%.
Target March 2015 - November 2017
HR Specialist
Managed HR functions for over 80 employees, improving overall HR efficiency.
Successfully reduced recruitment costs by $20,000 annually.
Implemented an employee development program, reducing turnover by 15%.
Resume Worded University May 2014
Master of Business Administration - Human Resources
Concentration in Human Resources Strategy
Resume Worded Academic Center May 2011
Bachelor in Business Administration
Minor in Psychology
Dean's List for three consecutive years
Recruiting & HR Software: Taleo, Workday, SAP SuccessFactors, ADP, Brassring, LinkedIn Recruiter
HR Practices & Procedures: Performance Management, Staffing and Recruiting, Onboarding, Payroll Management, Benefits Administration, Employee Relations
Compliance Knowledge: Labor Laws, Employment Standards, Workplace Health and Safety Regulations, Anti-discrimination laws
Certifications: SHRM Certified Professional (SHRM-CP), Professional in Human Resources certification (PHR)
Volunteering: Resume Worded Non-Profit Organization (Volunteer HR Consultant)
Awards: Recognized as 'Top Recruiter' at Resume Worded for two consecutive years
Your Name
Sales Consultant
City, Country  •  (123) 456-789  •  [email protected]  •
Crate & Barrel May 2016 - Present
Senior Sales Consultant
Doubled personal sales targets consistently for three consecutive years.
Developed an efficient sales demo that boosted product sales by 40%.
Revamped the sales feedback system, leading to a 25% rise in customer satisfaction.
Enhanced customer experience by integrating a 24/7 online support system.
Improved product upselling techniques, leading to an increase in average transaction value by 20%.
Nordstrom January 2013 - April 2016
Sales Consultant
Consistently exceeded sales targets by 15% resulting in an increase in sales profits.
Improved customer relationship through effective use of CRM, leading to a 30% increase in customer retention.
Initiated a customer feedback system that enhanced product quality by 20%.
Resume Worded Institute January 2016
Certification in Advanced Sales Techniques
Completed a rigorous program designed to advance sales techniques and strategies, with a focus on conversion and customer retention.
Resume Worded University May 2013
Bachelor of Business Management - Major in Marketing
Awards: Retail Federation Scholarship for Outstanding Performance and Brand Marketing Excellence
Sales Strategy: Channel Sales, Cross-selling, Upselling, Relationship Selling, Value Selling, Selling to C-level Executives
Sales Technology: Customer Relationship Management (CRM), Vend, Salesforce, MS Dynamics
Communication & Presentation: Public Speaking, Business Writing, Market Research Presentations, Pitching and Proposal Writing
Merchandising: Category Management, Product Display, Price Optimization, Stock Management
Certifications: Certified Professional Sales Person (CPSP), Toastmasters International Certified Presenter
Volunteering: Life Skills Coach at ABC Non-Profit, Weekend Workshop Facilitator at After School Program
Projects: Launched and managed a successful side business selling handmade jewelry online.
Awards: President's Club for outstanding sales performance at Crate & Barrel (2018, 2020)

How do I add skills to a Retail resume?

Review the job posting closely.

Go through the Retail posting you're applying to, and identify hard skills the company is looking for. For example, skills like Customer Service, Teamwork and Problem Solving are possible skills. These are skills you should try to include on your resume.

Add industry skills like Customer Satisfaction and Microsoft Access.

Add other common skills from your industry - such as Sales, Recruiting and Customer Experience - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Account Management, Forecasting and Forklift Operation - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Use the exact job title.

Try to add the exact job title, Retail, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Retail Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Retail Salesperson / Retail Salesman

Resume Example
Sales Associate / Retail Salesperson

Resume Example
Sales Associate / Retail Salesperson

Resume Example
Sales Associate / Retail Salesperson

Resume Example

Resume Example
Highlights (Free)

Word Cloud for Retail Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Retail job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Retail Skills and Keywords to Include On Your Resume

Browse Jobs in this Category

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Frequently Asked Questions

What skills should you put on a Retail resume?

Some popular Retail hard skills are Customer Service, Teamwork, Sales, Customer Satisfaction, Customer Experience, Problem Solving, Microsoft Access and Recruiting.

Depending on the job you apply to, skills like Adobe InDesign, Forklift Operation, Forecasting, Inventory Accuracy and Account Management can also be good to include on your resume.

What are the differences in resume skills between a Retail Operations Manager and a Retail Analyst?

If you are writing a Retail Operations Manager resume, try to emphasize skills like Retail, Store Management, Sales Management, Sales, Inventory Management, Merchandising, Visual Merchandising and Retail Sales.

Similarly, if you are writing a Retail Analyst resume, emphasize skills like Forecasting, Data Analysis, Tableau, Financial Analysis, Pivot Tables, Trend Analysis and Business Analysis.

What are good resume skills to include for different Retail roles and job titles?

Depending on the specific role you apply to, you may need to emphasize different skill sets. Here are a few examples:

  • Retail Analyst: Forecasting, Retail, Inventory Management, Merchandising and Data Analysis
  • Retail Operations Manager: Store Management, Sales Management, Sales, Visual Merchandising and Retail Sales
  • Visual Merchandising Manager: Window Displays, Styling, Fashion, Apparel and Trend Analysis

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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