Skill Profile

Customer Service Representative

Improve your resume's success rate by using these Customer Service Representative skills and keywords.

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Customer Service Representative
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Customer Service Representative Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Customer Service Representative job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Customer Service
  • Sales
  • Customer Experience
  • Microsoft Access
  • Recruiting
  • Sales Management
  • Human Resources (HR)
  • Customer Support
  • Social Media
  • Customer Service Management
  • Back Office Operations
  • HR Consulting
  • Management
  • Customer Relationship Management (CRM)
  • Front Office
  • Corporate Social Responsibility
  • SAP Products
  • Project Management
  • Marketing
  • Logistics Management
  • Supply Chain Management
  • Teaching
  • Data Analysis
    •   Show full list

Resume Skills: Customer Service Tools

  • Salesforce
  • Zendesk
  • MS Dynamics
  • Zoho
  • HubSpot CRM
  • Freshdesk
  • Help Scout
  • Zoho Desk
  • LiveChat
  • Intercom
  • Salesforce Service Cloud
  • Microsoft Dynamics 365
  • LiveAgent
  • Sprinklr
  • HappyFox
  • ZenDesk
  • FreshDesk
  • Hootsuite
  • NetSuite
  • RingCentral
  • Zoho CRM
  • Pipedrive
  • HubSpot
  • ServiceNow
  • SAP CRM

Resume Skills: Software

  • Salesforce
  • Zendesk
  • MS Dynamics
  • Zoho
  • HubSpot CRM
  • Freshdesk
  • Help Scout
  • Zoho Desk
  • LiveChat
  • Intercom
  • Salesforce Service Cloud
  • Microsoft Dynamics 365
  • LiveAgent
  • Zoho CRM
  • Pipedrive
  • HubSpot
  • ServiceNow
  • SAP CRM
  • Microsoft Office Suite
  • Google Workspace
  • Slack
  • Zoom
  • Teams
  • Jira
  • Microsoft Teams
  • Google Meet
  • WebEx

Resume Skills: Techniques

  • Conflict Resolution
  • Complaint Resolution
  • Up-selling/Cross-selling
  • Product Knowledge
  • Procedure Adherence
  • Crisis Management
  • Multichannel Support
  • Customer Retention
  • Feedback Analysis

Resume Skills: Technical

  • Microsoft Office Suite
  • CRM Software (Salesforce, Zendesk)
  • Telecommunication Systems
  • MS Office Suite
  • Google Workspace
  • CRM software
  • Point of Sales systems

Resume Skills: Communication Tools

  • Microsoft Teams
  • Slack
  • Google Meet
  • Zoom
  • WebEx
  • MS Teams
  • Google Workspace
  • Skype
  • Webex

Resume Skills: Languages

  • English
  • Spanish
  • Spanish (Fluent)
  • French
  • Spanish (Professional Proficiency)
  • Mandarin

Resume Skills: CRM Tools

  • Salesforce
  • Microsoft Dynamics 365
  • Zoho CRM
  • SAP CRM
  • HubSpot

Resume Skills: ERP Systems

  • NetSuite
  • SAP
  • Oracle ERP Cloud
  • Microsoft Dynamics 365
  • Epicor ERP

Resume Skills: Customer Service

  • Problem solving
  • Complaint Resolution
  • Phone Etiquette
  • Client Relations
  • Conflict Resolution
  • Empathy
  • Customer Relationship Management
  • Complaint Handling
  • Customer Retention
  • Customer Relationship Management (CRM)
  • Customer Advocacy
  • Sales
  • Multichannel Communication
  • Service Recovery

Resume Skills: Additional

  • Data Entry
  • Time Management
  • CRM Software
  • Negotiation skills

Resume Skills: Technology

  • MS Office Suite
  • CRM Softwares
  • Google Workspace (formerly G Suite)
  • Slack

Resume Skills: Cash Handling

  • POS System Operation
  • Cash Management
  • Sales Transactions
  • Returns & Refunds
  • Cash wrap operations
  • Inventory Assistance

Resume Skills: Research

  • Data Collection
  • Interviewing
  • Coding and Analysis
  • Literature Review
  • Report Writing
  • Citations and References

Resume Skills: General Computing

  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • G Suite
  • Information Management Systems
  • Email Communication (Outlook)
  • Computer Troubleshooting

Resume Skills: Other

  • Microsoft Office Suite
  • Google Workspace
  • Adobe Acrobat Pro
  • Data Analysis
  • Time Management
  • Multitasking

Resume Skills: Communication Technique

  • Conflict Resolution
  • Active Listening
  • Non-verbal Communication
  • Emotional Intelligence
  • Persuasive Speaking

Resume Skills: Document & Data Management

  • MS Office Suite (Word, Excel, PowerPoint)
  • Google Drive
  • SharePoint
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Sample Customer Service Representative Resume: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Customer Service Representative
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2022 - Present
Senior Customer Service Representative
Managed a team of 10 CSR's, providing in-depth training and coaching resulting in a 20% increase in team efficiency and resolution rate over six months.
Implemented CRM tools which optimized communication channels, increasing customer satisfaction by 30%.
Orchestrated customer relationship management strategies and leveraged social media platforms, leading to heightened brand reputation and 25% increase in customer retention.
Developed proactive sales strategies that led to a noticeable 15% growth in revenue in the first quarter.
Managed back office operations efficiently, resulting in a 10% savings in operational costs.
Coached.com March 2018 - December 2021
Customer Service Representative
Facilitated new customer onboarding process, contributing to a 20% expansion in customer database over a year.
Executed customer experience tactics, successfully increased CSAT (Customer Satisfaction Score) by 15% in a span of 6 months.
Transformed front office workflow to a more automated system, effectively reducing customer waiting time by 30%.
Amazon January 2016 - February 2018
Junior Customer Service Representative
Acted as a point of liaison between the customers and the company, resolving 90% of complaints within company-specified standard time.
Assisted in coordinating logistics for replacements/returns, improving customer follow-up experience by 10%.
Contributed in the recruitment of a new customer service team, enhancing the overall working efficiency by 20%.
EDUCATION
Resume Worded University January 2021
Master of Business Administration - Customer Service Management
Graduated with Honors, Top 10% of Class
Resume Worded Institute December 2015
Bachelor of Arts - Business Administration
Specialization in Customer Relations
Awards: Dean's List 2015 (Top 10%)
SKILLS
Customer Relationship Management Systems: Salesforce, Zendesk, MS Dynamics, Zoho, HubSpot CRM, Freshdesk
Software: Microsoft Office Suite, Google Workspace, Slack, Zoom, Teams
Techniques: Conflict Resolution, Complaint Resolution, Up-selling/Cross-selling, Product Knowledge, Procedure Adherence
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: Professional Customer Service Certification (PCSC), Customer Service Institute of America (CSIA) - January 2022
Leadership & Volunteering: Coached annual youth leadership summer camp; Volunteer at local community center
Awards: Recipient of 'Exceptional Customer Service' award at Resume Worded 2022
Training: Completion of extensive training programs at each position, including conflict resolution and product knowledge
Your Name
Customer Service Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com March 2022 - Present
Customer Service Manager
Overhauled customer service procedures using Microsoft Access which resulted in a cost reduction of 23% in the department.
Managed and enhanced customer experience by integrating SAP products, increasing customer retentiveness and refining the company's front office system.
Coordinated cross-departmental teams in the resolution of complex customer issues, garnering a precise problem-solving rate of 99%.
Walmart May 2019 - February 2022
Customer Service Specialist
Employed a personal touch in servicing clients that resulted in a 35% boost in client loyalty and repeat purchases.
Collaborated with the marketing and sales teams to promote a seamless customer experience while boosting sales by 45%.
Managed consolidation and dispatching of customer feedback into department selection, improving product variety and store layout.
Apple January 2018 - April 2019
Customer Service Trainee
Assisted in customer retention campaigns that led to a decrease in customer churn rate by 15%.
Monitored and reported on customer satisfaction levels, contributing to a more customer-centric product design in subsequent launches.
EDUCATION
Resume Worded Institute March 2022
Certified Customer Service Professional (CCSP)
Developed expertise in customer service management strategies and frameworks
Resume Worded University December 2017
Bachelor of Commerce - Marketing
Specialized in Consumer Behaviour and Customer Relationship Management
Member of University's Customer Service Club
SKILLS
Customer Service Software: Zendesk, Help Scout, Zoho Desk, Freshdesk, LiveChat, Intercom
CRM Tools: Salesforce, Microsoft Dynamics 365, Zoho CRM, SAP CRM, HubSpot
Communication Tools: Slack, MS Teams, Google Workspace, Skype, Zoom
ERP Systems: NetSuite, SAP, Oracle ERP Cloud, Microsoft Dynamics 365, Epicor ERP
OTHER
Certifications: ITIL 4 Foundation Certification
Leadership & Volunteering: Volunteer, Operation Smile - Organized fundraising events and campaigns
Awards: Walmart Award for Excellence in Customer Service (2020), Apple Breakthrough Performer (2018)
Projects: Developed a Customer Satisfaction Survey for Walmart which has been used company-wide
Your Name
Customer Service Coordinator
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded April 2023 - Present
Customer Service Coordinator
Implemented comprehensive project management to streamline customer-service processes efficiently, achieving an increase in customer satisfaction by 35%.
Transformed the customer complaint mechanism into a constructive feedback channel, resulting in product improvements and a 25% increase in repeat orders.
Coordinated efficient supply chain management that improved delivery times by 30%.
Coached.com May 2020 - March 2023
Customer Service Executive
Led a customer service team of 12 personnel, boosting the team's efficiency by 20%.
Successfully piloted the use of CRM software to optimize customer database management, reducing customer lost rate by 12%.
Continued to deliver quality customer service during COVID-19 logistic disruption, minimizing order cancellations by 80%.
Cisco June 2016 - April 2020
Customer Service Associate
Adopted best practices in HR consulting and coordinated onboarding activities which reduced new hire learning curve by 1 month.
Effectively handled high volume calls in a fast-paced environment, achieving a consistent 90% customer satisfaction rate.
EDUCATION
Resume Worded Institute February 2023
Certified Customer Success Manager (CCSM)
Focused on advanced customer service techniques and crisis management
Resume Worded University May 2016
Bachelor of Business Administration (BBA) - Business Communication
Specialization in Customer Relationship Management
Awards: Dean's List 2014-2016 (Top 10%)
SKILLS
Customer Service Tools: Zendesk, Freshdesk, Sprinklr, Zoho Desk, Help Scout, HappyFox
Customer Relationship Management (CRM) Software: Salesforce (Advanced), Microsoft Dynamics 365 (Intermediate), HubSpot CRM (Advanced), Zoho CRM (Intermediate), Pipedrive (Advanced)
Languages: English (Native), Spanish (Conversational)
Process & Techniques: Conflict Resolution, Crisis Management, Multichannel Support, Customer Retention, Feedback Analysis
OTHER
Certifications: Certified Project Coordinator, Project Management Institute (2023)
Industry Involvement: Member, International Customer Service Association (ICSA)
Training: Advanced Communication and Interpersonal Skills Training (2024)
Volunteering: Help Volunteer Foundation - Regular volunteer in organizing community programs (2019 - Present)

Compare Your Resume To These Customer Service Representative Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

How do I add skills to a Customer Service Representative resume?

1
Review the job posting closely.

Go through the Customer Service Representative posting you're applying to, and identify hard skills the company is looking for. For example, skills like Microsoft Access, Recruiting and Customer Experience are possible skills. These are skills you should try to include on your resume.

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2
Add industry skills like Customer Support and Customer Service.

Add other common skills from your industry - such as Human Resources (HR), Sales Management and Sales - into your resume if they're relevant.

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3
Add skills into your work experience.

Incorporate skills - like Back Office Operations, Logistics Management and Customer Relationship Management (CRM) - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

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4
Emphasize your communication skills.

Communication is often an important component of the role of a Customer Service Representative, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

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5
Use the exact job title.

Try to add the exact job title, Customer Service Representative, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

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Word Cloud for Customer Service Representative Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Service Representative job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Customer Service Representative Skills and Keywords to Include On Your Resume

Customer Service Representative Soft Skills

Here are common soft skills that appear on Customer Service Representative job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Teamwork
    Expand
  • Customer Satisfaction
    Expand
  • Problem Solving
    Expand
  • Negotiation
    Expand
  • Communication
    Expand
  • Leadership
    Expand
  • Time Management
    Expand

    Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

    Get your Resume Instantly Checked, For Free

    Upload your resume and we'll spot the issues in it before an actual Customer Service Representative recruiter sees it. For free.

    Customer Service Representative Resume Templates

    Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

    Resume Example
    Customer Service Representative

    Customer Service Representative Resume Sample
    Go to Resume Page

    Resume Example
    Customer Service Manager

    Customer Service Manager Resume Sample
    Go to Resume Page

    Resume Example
    Customer Service Supervisor

    Customer Service Supervisor Resume Sample
    Go to Resume Page

    Resume Example
    Entry Level Customer Service Representative

    Entry Level Customer Service Representative Resume Sample
    Go to Resume Page

    Resume Example
    Director of Customer Service

    Director of Customer Service Resume Sample
    Go to Resume Page

    Resume Example
    Inside Sales Representative

    Inside Sales Representative Resume Sample
    Go to Resume Page

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    Frequently Asked Questions

    What skills should you add to a Customer Service Representative resume?

    The most common skills and keywords we found on Customer Service Representative resumes and job postings were Customer Service, Sales, Customer Experience, Microsoft Access, Recruiting, Sales Management, Human Resources (HR) and Customer Support.

    Skills like Back Office Operations, Social Media, Logistics Management, Customer Relationship Management (CRM) and SAP Products also appeared on related job postings.

    Target your Resume to a Job Description

    While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

    It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

    Start targeting your resume

    © 2023 Resume Worded. All rights reserved.

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