Customer Service Representative

Customer Service Representative Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Customer Service Representative job postings. In other words, these are the most sought after skills by recruiters and hiring managers. So try to include them on your resume where possible.

Remember that every job is different. Instead of including all these keywords on your resume, identify the keywords most relevant to the job you're applying to and include those. Use the free Targeted Resume tool to help with this.

  • Customer Service
  • Sales
  • Customer Experience
  • Microsoft Access
  • Recruiting
  • Sales Management
  • Human Resources (HR)
  • Customer Support
  • Social Media
  • Customer Service Management
  • Back Office Operations
  • HR Consulting
  • Management
  • Customer Relationship Management (CRM)
  • Front Office
  • Corporate Social Responsibility
  • SAP Products
  • Project Management
  • Marketing
  • Logistics Management
  • Supply Chain Management
  • Teaching
  • Data Analysis
  • Salesforce.com
  • Tourism
  • Contact Centers
  • SAP ERP
  • Administration
  • Data Entry
  • Banking
  • Research
  • Retail
  • Business Strategy
  • Customer Contact
  • Business-to-Business (B2B)
  • Customer Service Representatives
  • Technical Support
  • Typing
  • Order Processing
  • Inventory Management
  • Account Management
  • Cashiering
  • Cash Handling
  • Troubleshooting
  • Airlines
  • Hospitality
  • Office Administration
  • Cooperation
  • Transportation
  • Hotel Management
  • Public Relations
  • Retail Banking
  • Coaching
  • Cash
  • Teller Operations
  • Receptionist Duties
  • Administrative Assistance
  • Strategic Planning
  • Telemarketing
  • Team Spirit
  • Business Development
  • Amadeus
  • Windows
  • Event Planning
  • Zendesk
  • Exceeding Customer Expectations
  •   Show full list

  Where on my resume do I add these buzzwords?

Add keywords directly into your resume's work experiences, education or projects. Alternatively, you can also include a Skills section where you can list your technical skills in order of your proficiency.

Only include these technical skills or keywords into your resume if you actually have experience with them.

Compare Your Resume To These Customer Service Representative Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

How do I add skills to a Customer Service Representative resume?

1
Review the job posting closely.

Go through the Customer Service Representative posting you're applying to, and identify hard skills the company is looking for. For example, skills like Microsoft Access, Recruiting and Customer Experience are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Customer Support and Customer Service.

Add other common skills from your industry - such as Human Resources (HR), Sales Management and Sales - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Customer Service Management, Logistics Management and Administration - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Emphasize your communication skills.

Communication is often an important component of the role of a Customer Service Representative, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

5
Use the exact job title.

Try to add the exact job title, Customer Service Representative, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Customer Service Representative Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Service Representative job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Customer Service Representative Skills and Keywords to Include On Your Resume

Customer Service Representative Soft Skills

Here are common soft skills that appear on Customer Service Representative job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Customer-focused Service
  • Team Leadership
  • Public Speaking
  • Team Building
  • Phone Etiquette
  • Computer Literacy
  • Interpersonal Skills
  • Client-focused

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

Get your Resume Instantly Checked, For Free

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Customer Service Representative Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Customer Service Representative


Resume Example
Customer Service Manager


Resume Example
Customer Service Supervisor


Resume Example
Entry Level Customer Service Representative


Resume Example
Director of Customer Service


Resume Example
Inside Sales Representative


Browse Skills from Similar Jobs

Frequently Asked Questions

What skills should you add to a Customer Service Representative resume?

The most common skills and keywords we found on Customer Service Representative resumes and job postings were Customer Service, Sales, Customer Experience, Microsoft Access, Recruiting, Sales Management, Human Resources (HR) and Customer Support.

Skills like Customer Service Management, Corporate Social Responsibility, Logistics Management, Administration and Coaching also appeared on related job postings.

What soft skills are common in Customer Service Representative roles?

Soft skills like Teamwork, Customer Satisfaction, Problem Solving, Negotiation and Communication are essential for Customer Service Representative roles and jobs.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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