Skill Profile

Customer Service Manager

Improve your resume's success rate by using these Customer Service Manager skills and keywords.

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Customer Service Manager
Similar Professions
Skills

Customer Service Manager Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Customer Service Manager job postings. In other words, these are the most sought after skills by recruiters and hiring managers. So try to include them on your resume where possible.

Remember that every job is different. Instead of including all these keywords on your resume, identify the keywords most relevant to the job you're applying to and include those. Use the free Targeted Resume tool to help with this.

  • Customer Service
  • Customer Relationship Management (CRM)
  • Management
  • Customer Service Management
  • Operations Management
  • Sales
  • Customer Experience
  • Banking
  • Microsoft Access
  • Business Development
  • Credit
  • Project Management
  • Retail Banking
  • Logistics Management
  • Inventory Management
  • Account Management
  • Retail
  • Sales Management
  • Customer Retention
  • Contact Centers
  • Merchandising
  • Sales Operations
  • Teaching
    •   Show full list

  Where on my resume do I add these buzzwords?

Add keywords directly into your resume's work experiences, education or projects. Alternatively, you can also include a Skills section where you can list your technical skills in order of your proficiency.

Only include these technical skills or keywords into your resume if you actually have experience with them.

Compare Your Resume To These Customer Service Manager Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

How do I add skills to a Customer Service Manager resume?

1
Review the job posting closely.

Go through the Customer Service Manager posting you're applying to, and identify hard skills the company is looking for. For example, skills like Customer Service, Sales and Customer Experience are possible skills. These are skills you should try to include on your resume.

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2
Add industry skills like Customer Service Management and Customer Relationship Management (CRM).

Add other common skills from your industry - such as Banking, Management and Operations Management - into your resume if they're relevant.

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3
Add skills into your work experience.

Incorporate skills - like Logistics Management, Microsoft Access and Contact Centers - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

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4
Show examples of where you trained people.

On Customer Service Manager resumes, you should give specific accomplishments that involve you training others, whether that's in your team or other stakeholders.

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5
Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Customer Service Manager resume, so try to include any examples of where you led a project or managed other people.

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6
Use the exact job title.

Try to add the exact job title, Customer Service Manager, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

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Word Cloud for Customer Service Manager Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Service Manager job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Customer Service Manager Skills and Keywords to Include On Your Resume

Customer Service Manager Soft Skills

Here are common soft skills that appear on Customer Service Manager job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Team Leadership
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  • Customer Satisfaction
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  • Team Building
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  • Negotiation
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  • Time Management
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    • Leadership
    • Teamwork

    Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

    Get your Resume Instantly Checked, For Free

    Upload your resume and we'll spot the issues in it before an actual Customer Service Manager recruiter sees it. For free.

    Customer Service Manager Resume Templates

    Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

    Resume Example
    Customer Service Representative

    Customer Service Representative Resume Sample
    Go to Resume Page

    Resume Example
    Customer Service Manager

    Customer Service Manager Resume Sample
    Go to Resume Page

    Resume Example
    Customer Service Supervisor

    Customer Service Supervisor Resume Sample
    Go to Resume Page

    Resume Example
    Entry Level Customer Service Representative

    Entry Level Customer Service Representative Resume Sample
    Go to Resume Page

    Resume Example
    Director of Customer Service

    Director of Customer Service Resume Sample
    Go to Resume Page

    Resume Example
    Field Service Technician

    Field Service Technician Resume Sample
    Go to Resume Page

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    Frequently Asked Questions

    What skills should you add to a Customer Service Manager resume?

    Some effective Customer Service Manager skills you can add to your resume include:

    • Customer Service
    • Customer Relationship Management (CRM)
    • Management
    • Customer Service Management
    • Operations Management
    • Sales
    • Customer Experience
    • Banking

    What soft skills do hiring managers expect for a Customer Service Manager role?

    Examples of Customer Service Manager soft skills include Team Leadership, Customer Satisfaction, Team Building, Leadership and Negotiation.

    Target your Resume to a Job Description

    While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

    It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

    Start targeting your resume

    © 2023 Resume Worded. All rights reserved.

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