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Customer Service Manager

Improve your resume's success rate by using these Customer Service Manager skills and keywords.

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Customer Service Manager
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Customer Service Manager Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Customer Service Manager job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Customer Service
  • Customer Relationship Management (CRM)
  • Management
  • Customer Service Management
  • Operations Management
  • Sales
  • Customer Experience
  • Banking
  • Microsoft Access
  • Business Development
  • Credit
  • Project Management
  • Retail Banking
  • Logistics Management
  • Inventory Management
  • Account Management
  • Retail
  • Sales Management
  • Customer Retention
  • Contact Centers
  • Merchandising
  • Sales Operations
  • Teaching
    •   Show full list

Resume Skills: Communication Tools

  • Slack
  • Microsoft Teams
  • Trello
  • Asana
  • Zoom
  • GSuite
  • Google Workspace
  • Skype
  • Monday.com

Resume Skills: CRM Software

  • Zendesk
  • Intercom
  • Groove
  • HubSpot Service Hub
  • ServiceNow
  • LiveChat
  • Zoho Desk
  • Slack
  • Teams
  • Salesforce
  • Zoho
  • HubSpot
  • Insightly
  • Freshdesk
  • Microsoft Dynamics
  • SAP
  • Microsoft Dynamics 365
  • Zoho CRM
  • Pipedrive
  • HubSpot CRM
  • NetSuite CRM

Resume Skills: Customer Service

  • CRM systems
  • Customer Retention
  • Conflict Resolution
  • Upselling
  • Cross-selling
  • Complaint Handling
  • Churn Reduction
  • Customer Satisfaction
  • Brand Representation
  • Customer Support
  • Emotional Intelligence
  • Active Listening
  • Product Knowledge Delivery
  • Positivity
  • Loyalty Programs
  • Service Level Agreements (SLA)
  • Customer Satisfaction Surveys

Resume Skills: Customer Service Tools

  • Salesforce
  • Zendesk
  • Zoho
  • Freshdesk
  • HubSpot
  • LiveChat
  • ZohoDesk
  • UserVoice
  • Intercom
  • Groove
  • HubSpot Service Hub
  • ServiceNow
  • Insightly

Resume Skills: Management Tools

  • Salesforce
  • HubSpot
  • Zoho
  • Marketo
  • Zendesk
  • MS Project
  • Asana
  • Trello
  • Jira
  • MS Dynamics

Resume Skills: Admin & Operations

  • Lean Six Sigma
  • 5S
  • ISO 9001
  • TQM
  • SMED
  • Kaizen
  • Quality Assurance
  • Root Cause Analysis
  • Workforce Management
  • Budgeting
  • Inventory Control
  • Staff Training & Development

Resume Skills: Analytics Tools

  • Google Analytics
  • Tableau
  • Excel
  • SurveyMonkey
  • Power BI
  • Looker

Resume Skills: Data Analysis Tools

  • Tableau
  • Microsoft Excel
  • Google Analytics
  • Adobe Analytics
  • Google Sheets
  • SAP
  • SQL

Resume Skills: Data Analytics& Presentation

  • Google Analytics
  • Microsoft Excel (Pivot Tables, VLookUp)
  • Power BI
  • Tableau
  • JMP

Resume Skills: Sales Techniques & Softwares

  • SPIN selling
  • Challenger Sales
  • Miller Heiman Methodology
  • SaaS
  • CRM
  • Pipedrive

Resume Skills: Languages

  • English
  • French
  • Spanish
  • English (Fluent)
  • German

Resume Skills: Supply Chain & Logistics

  • ERP systems
  • Demand Forecasting
  • Inventory Management
  • S&OP
  • MRP
  • JIT
  • Distribution
  • Strategic Sourcing

Resume Skills: Technologies

  • MS Office Suite
  • SAP
  • SQL
  • Tableau
  • Salesforce
  • Jira

Resume Skills: Software

  • CRS Systems
  • MS Office
  • Data Entry Software
  • Hotel Management Software (Opera, Fidelio)

Resume Skills: Communication

  • Verbal Communication (Native English, Fluent Spanish)
  • Business Correspondence
  • Interdepartmental Coordination
  • Presentation Skills

Resume Skills: Office Applications

  • MS Office Suite (Word, Excel, PowerPoint)
  • Google Workspace (Docs, Sheets, Slides)

Resume Skills: Productivity Tools

  • MS Office Suite
  • G Suite
  • CRM software (Salesforce, Zoho, Hubspot)
  • Project Management (Asana, Trello)

Resume Skills: Additional

  • Data Analysis
  • Performance Metrics
  • Training & Development
  • Service Improvement Strategies
  • Team Management

Resume Skills: Management

  • Team Leadership
  • Employee Training
  • Performance Reviews
  • Scheduling
  • Budget Management
  • Incident Reporting

Resume Skills: Technology

  • MS Office Suite
  • Property Management Systems (PMS)
  • Customer Relationship Management (CRM) Software
  • Data Analysis
  • Revenue Management Systems
  • Point of Sale (POS) Systems
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Sample Customer Service Manager Resume: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Customer Service Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded September 2019 - Present
Customer Service Manager
Elevated customer service levels by 35% by implementing a CRM system for improved customer relationship management
Introduced an innovative customer experience strategy, which increased customer retention rates by 40%
Managed operations and led a team of 20 customer service professionals, improving team efficiency by 25%
Leveraged Microsoft Access to develop databases for client information, leading to a 15% increase in account management accuracy
Executed successful sales strategies, which resulted to a 30% growth in revenue
Coached.com June 2016 - August 2019
Customer Service Supervisor
Revamped customer service protocol, which improved the customer service satisfaction rate by 30%
Managed a retail banking team, leading to a 20% improvement in productivity and efficiency
Implemented efficient project management strategies to reduce customer support issues by 30%
Bare Minerals March 2014 - June 2016
Customer Service Associate
Improved credit processing time by 25% through enhanced retail banking techniques
Utilized strong inventory management skills to streamline the merchandise cycle, reducing stock issues by 10%
Supported contact centers with complex cases, helping to maintain company reputation for stellar customer service
EDUCATION
Resume Worded University June 2014
Master of Business Administration - Strategic Management
Concentration in Customer Relations Management
Resume Worded Academic Center May 2012
Bachelor of Science - Communication Studies
Minors in Marketing and Organizational Communication
Awards: Dean's List 2010 - 2012 (Top 10%), Leadership Award in Communication Studies
SKILLS
Customer Service Platforms: Zendesk, Intercom, Groove, HubSpot Service Hub
CRM Software: Salesforce, Microsoft Dynamics, Zoho, SAP
Communication Software: Slack, Zoom, Google Workspace, Skype
Data Analysis Tools: Tableau, Microsoft Excel (Advanced), Google Analytics, Adobe Analytics
OTHER
Certifications: Certified Customer Service Manager (CCSM), Managed Service Quality Green Belt Certified
Leadership & Volunteering: Vice president of the local Toastmasters Club, Volunteer for Feed the Homeless project(2013 - Present)
Projects: Spearheaded the 'Voice of the Customer' initiative at Resume Worded resulting in a 25% reduction in overall customer complaints
Awards & Recognitions: Received the 'Employee of the Year' award at Coached.com in 2018
Your Name
Customer Relations Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Nike October 2018 - Present
Customer Relations Manager
Developed and maintained excellent customer relationships, boosting sales by 25%
Managed complex logistics to ensure timely delivery, leading to a 15% increase in customer satisfaction
Used CRM systems for better customer service, resulting in a 30% increase in customer retention
Resume Worded April 2015 - September 2018
Sales Team Manager
Achieved a 35% increase in sales through effective sales management strategies
Enhanced customer service performance by providing teams with targeted coaching and training
Led customer experience initiatives which drove a 20% growth in repeat business
Coached.com May 2011 - March 2015
Senior Sales Associate
Surpassed sales targets by 15% through the establishment of long-term customer relationships
Assisted in the development of a CRM system to improve customer relationship management
Contributed to the reduction in stock shortages by implementing inventory management processes
EDUCATION
Resume Worded Institute October 2018
Certified Customer Experience Professional – CCXP
This certification is globally recognized as the standard of professionalism in the field of customer experience.
Resume Worded University April 2015
Master of Business Administration (MBA) - Sales and Marketing
Received 'Outstanding Graduate' award for exceptional performance in academic and extracurricular activities
SKILLS
Management Tools: Salesforce, HubSpot, Zoho, Marketo, Zendesk
Data Analytics& Presentation: Google Analytics, Microsoft Excel (Pivot Tables, VLookUp), Power BI, Tableau, JMP
Sales Techniques & Softwares: SPIN selling, Challenger Sales, Miller Heiman Methodology, SaaS, CRM, Pipedrive
Languages: English (Native), French (Conversational), Spanish (Basic)
OTHER
Leadership & Volunteering: Chairman of the Nike Corporate Social Responsibility Committee (2019 - Present), Board Member of the 'Sales Executives Club' (2015 - 2018)
Awards & Honors: Winner of ‘Best Customer Relations Manager’ at Nike (2019, 2020), ‘Top Achiever’ award for surpassing sales goals at Resume Worded (2017)
Trainings: Completed 'Effective Team Leadership' training, 'Communication Strategies for a Virtual Age' workshop
Your Name
Operations Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Adidas June 2020 - Present
Operations Manager
Managed key business operations, leading to a 25% enhancement in efficiency
Implemented a CRM system, increasing client retention rate by 20%
Spearheaded a project management initiative, leading to a 30% reduction in project delivery time
Nike August 2016 - May 2020
Senior Customer Service Associate
Leveraged Microsoft Access to improve data analytical capability, resulting in 15% better decision-making processes
Expanded customer base by 25% through effective customer relationship strategies and business development initiatives
Streamlined credit approval procedures, resulting in efficiency gain of 20%
Resume Worded January 2014 - July 2016
Customer Service Agent
Played a key role in implementing retail banking strategies, improving customer satisfaction rate by 10%
Contributed to achieving sales targets by 15% through effective sales strategies
Used project management skills to oversee key projects, which improved operational efficiency by 20%
EDUCATION
Resume Worded Academic Center June 2020
Certified Manager of Quality/Organizational Excellence
Recognized by the American Society for Quality, focusing on leadership and strategy, quality management systems, customer focus, quality tools, and team dynamics
Resume Worded University May 2014
Master of Business Administration (MBA) - Operations Management
Specialized Courses: Strategy and Operations, Quality and Productivity Management, Supply Chain Management
SKILLS
Operations & Quality Management: Lean Six Sigma, 5S, ISO 9001, TQM, SMED, Kaizen, Quality Assurance, Root Cause Analysis
Supply Chain & Logistics: ERP systems, Demand Forecasting, Inventory Management, S&OP, MRP, JIT, Distribution, Strategic Sourcing
Customer Service & Sales: CRM systems, Customer Retention, Conflict Resolution, Upselling, Cross-selling, Complaint Handling, Churn Reduction
Technologies: MS Office Suite(Advanced), SAP, SQL(Basic), Tableau(Intermediate), Salesforce, Jira
OTHER
Certifications: Lean Six Sigma Green Belt (2019), Project Management Professional (PMP) (2020)
Leadership & Volunteering: Chair, Operations Committee at Resume Worded Association for Operations Management (2018 - Present)
Awards: Customer Excellence Award, Resume Worded (2016), Top Performer Award, Nike (2018), Leadership Award, Adidas (2021)
Projects: Led team in a company-wide Lean Six Sigma project that reduced costs by 30%, Implemented a new CRM software leading to a 15% increase in customer retention at Adidas

Compare Your Resume To These Customer Service Manager Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

How do I add skills to a Customer Service Manager resume?

1
Review the job posting closely.

Go through the Customer Service Manager posting you're applying to, and identify hard skills the company is looking for. For example, skills like Customer Service, Sales and Customer Experience are possible skills. These are skills you should try to include on your resume.

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2
Add industry skills like Customer Service Management and Customer Relationship Management (CRM).

Add other common skills from your industry - such as Banking, Management and Operations Management - into your resume if they're relevant.

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3
Add skills into your work experience.

Incorporate skills - like Logistics Management, Microsoft Access and Contact Centers - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

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4
Show examples of where you trained people.

On Customer Service Manager resumes, you should give specific accomplishments that involve you training others, whether that's in your team or other stakeholders.

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5
Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Customer Service Manager resume, so try to include any examples of where you led a project or managed other people.

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6
Use the exact job title.

Try to add the exact job title, Customer Service Manager, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Expand

Word Cloud for Customer Service Manager Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Service Manager job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Customer Service Manager Skills and Keywords to Include On Your Resume

Customer Service Manager Soft Skills

Here are common soft skills that appear on Customer Service Manager job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Team Leadership
    Expand
  • Customer Satisfaction
    Expand
  • Team Building
    Expand
  • Negotiation
    Expand
  • Time Management
    Expand
    • Leadership
    • Teamwork

    Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

    Get your Resume Instantly Checked, For Free

    Upload your resume and we'll spot the issues in it before an actual Customer Service Manager recruiter sees it. For free.

    Customer Service Manager Resume Templates

    Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

    Resume Example
    Customer Service Representative

    Customer Service Representative Resume Sample
    Go to Resume Page

    Resume Example
    Customer Service Manager

    Customer Service Manager Resume Sample
    Go to Resume Page

    Resume Example
    Customer Service Supervisor

    Customer Service Supervisor Resume Sample
    Go to Resume Page

    Resume Example
    Entry Level Customer Service Representative

    Entry Level Customer Service Representative Resume Sample
    Go to Resume Page

    Resume Example
    Director of Customer Service

    Director of Customer Service Resume Sample
    Go to Resume Page

    Resume Example
    Field Service Technician

    Field Service Technician Resume Sample
    Go to Resume Page

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    Frequently Asked Questions

    What skills should you add to a Customer Service Manager resume?

    Some effective Customer Service Manager skills you can add to your resume include:

    • Customer Service
    • Customer Relationship Management (CRM)
    • Management
    • Customer Service Management
    • Operations Management
    • Sales
    • Customer Experience
    • Banking

    What soft skills do hiring managers expect for a Customer Service Manager role?

    Examples of Customer Service Manager soft skills include Team Leadership, Customer Satisfaction, Team Building, Leadership and Negotiation.

    Target your Resume to a Job Description

    While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

    It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

    Start targeting your resume

    © 2023 Resume Worded. All rights reserved.

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