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A field service technician is essentially a service technician who conducts field visits or dispatches. When your internet cable is broken, or your electrical/mechanical gadgets stop functioning, these are the people you call. They perform more customer-facing roles intended to improve customer satisfaction, maximize customer retention and increase margins.
This field service technician resume example showcases the applicant's conversance with customer service. Their 10 years of experience essentially comes down to problem-solving in various customer-facing roles in the computer engineering sub-industry.
At this level, the candidate is probably looking to level up into more senior roles. This requires that they showcase leadership and initiative. For senior management roles, hiring managers prefer candidates that can coach and mentor others. So, show how you've been able to work cooperatively with other teams and the impact you've had on those teams.
Most of the jobs conducted by service technicians fall in the SMART domain. One of their characteristic features is measurability. It's easy to measure the impact of their work. So, leverage the power of numbers, ratios, and percentages to demonstrate the effect of your work. Consider how this example demonstrates this: "Effectively maintained 50 copiers in 19 different locations in 3 months…." This candidate will create an impact.
As a hiring manager who has recruited Field Service Technicians at companies like GE, Siemens, and Johnson Controls, I've seen hundreds of resumes. The best ones always stand out by highlighting the right skills and experience. Here are some tips to make your Field Service Technician resume stronger, with examples from real resumes that worked.
Hiring managers want to see that you have the technical skills for the job. Show this by listing the equipment, tools, and systems you have experience with.
Avoid simply listing generic skills without context, like this:
A resume summary, also known as a professional summary or summary statement, is an optional section that goes at the top of your resume, just below your name and contact information. It's a brief 3-5 sentence paragraph that summarizes your most relevant skills, experiences, and achievements for the job you're applying to.
While a summary is not required, it can be a useful way to provide additional context about your background, especially if you're changing careers or have a diverse set of experiences that may not be immediately apparent from the rest of your resume. However, avoid using an objective statement, which is an outdated resume format that focuses on what you want from the job, rather than what you can offer the employer.
Your work experience section is the core of your resume as a field service technician. It's where you highlight your skills and accomplishments from past roles. Hiring managers and recruiters look at this section to understand the specific work you did, tools you used, and impact you had in each job.
Follow these tips to write a work experience section that will impress employers and land you interviews.
When describing your work experience, start each bullet point with a strong, specific action verb. This makes your contributions clear and impactful. It also incorporates keywords that recruiters look for.
Good action verbs for field service technicians include:
Avoid starting bullets with weak, vague phrases like "Responsible for" or "Worked on". For example:
Instead, say:
Your education section should show that you have the technical knowledge and hands-on training to excel as a field service technician. It's also a chance to highlight any specialized coursework or certifications that set you apart.
The skills section of your resume is a critical component that showcases your abilities to potential employers. As a field service technician, you need to highlight your technical expertise, problem-solving skills, and ability to work independently. In this section, we'll walk you through the steps to create a compelling skills section that will catch the attention of hiring managers.
Here are examples of popular skills from Field Service Technician job descriptions that you can include on your resume.
This word cloud highlights the important keywords that appear on Field Service Technician job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.
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