Skill Profile

Service Technician

Improve your resume's success rate by using these Service Technician skills and keywords.

Service Technician Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Service Technician job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category

Maintenance & Repair
Troubleshooting
Engineering
Customer Service
Automotive Repair
Preventive Maintenance
Automotive
Field Service
Queues
Electrical Wiring
Electronics
Manufacturing
Technical Support
Maintenance
Petroleum
Electrical Engineering
Oil & Gas
Onshore Operations
Mechanical Engineering
Microsoft Access
Commissioning
5S
Automation
Equipment Maintenance
Continuous Improvement
SAP Products
Energy
Electrical Troubleshooting
Microsoft Project

Resume Skills: Software

Autodesk AutoCAD
AutoDesk Inventor
MATLAB
SAP ERP
AutoCAD
SolidWorks
MS office
Packet Tracer
Wireshark
Fluent in Linux environments
ALLDATA
Hunter Engineering Software
Mitchell Auto Repair
ProDemand
Snap-on ShopKey

Resume Skills: Technical

Engine Repair
Transmission Repair
Brake Systems
Electrical Systems
HVAC Systems
Suspension and Alignment
Circuit Diagnosis
Computer Networking
Telecommunications
Diagnosis and Repair
Automatic Transmissions
Engines
Suspension Systems
HVAC systems
Mechanical Systems Services
Systems Troubleshooting
Electronic System Testing
Systems Diagnostics

Resume Skills: Diagnostic Tools

Oscilloscopes
Electrical Testers
Multimeters
Diagnostic Scan Tools (OBDII)

Resume Skills: Safety & Regulations

EPA 609 Certification
OSHAS 18001 Safety Management
Knowledge of NHTSA safety regulations

Resume Skills: Relevant Hardware

Flir Thermal Camera
Fluke Network Tester
Proficient with Oscilloscopes and Multimeters

Resume Skills: Other

Advanced troubleshooter
Hardware Installation
Software Installation
Field repair expertise

Resume Skills: Brands Specialization

General Motors
Ford
Toyota
Hyundai
Honda
Nissan

Resume Skills: Mechanical Tools

Lathe Operations
Milling Operations
Drilling Operations
Power Tools

Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Sample Service Technician Resume: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template

Your Name

Service Technician

City, Country • (123) 456-789 • [email protected] • linkedin.com/in/your-profile

EXPERIENCE

Resume Worded February 2019 - Present

Senior Service Technician

Led team in troubleshooting complex customer service projects, leveraging my technical expertise to reduce service time by 40%

Implemented a Preventive Maintenance program, improving machine efficiency by 25% and preventing costly breakdowns

Trained more than 10 junior service technicians in engineering principles and automotive repairs, leading to a 20% improvement in first-time project completions

Formalized an Electrical Wiring and Mechanical Engineering protocol, leading to improved service standard and 30% reduction in wiring-related project issues

Managed 30+ onshore operations while maintaining high-quality service standards, contributing to a 45% increase in customer satisfaction

Ford Motor Company June 2017 - January 2019

Service Technician

Enhanced technical support function, reducing troubleshooting time by 35% and increasing customer satisfaction by 10%

Reengineered automotive repair queue system reducing waiting time by 50%

Adopted Microsoft Access for equipment inventory management, reducing lost equipment incidence by 30%

Petroleum Equipment Institute March 2014 - May 2017

Junior Service Technician

Performed manufacturing equipment maintenance and repairs, minimizing machine downtimes by 20%

Gained proficiency in the use of Electrical Engineering tools, contributing to a 15% team-wide improvement in equipment installation times

Assisted in oil and gas onshore operations, aiding in improving safety compliance by 30%

EDUCATION

Resume Worded Institute December 2018

Certificate of Advanced Automotive Technology

Specialisation in powertrain and fuel injection systems

Resume Worded Academic Center May 2014

Associate Degree - Auto Repair and Servicing

Completed with a focus on engine dynamics

Passed with a distinction and placed in the top 10% of the class

SKILLS

Software Proficiency: Autodesk AutoCAD, AutoDesk Inventor, MATLAB, SAP ERP

Technical Skills: Engine Repair, Transmission Repair, Brake Systems, Electrical Systems, HVAC Systems, Suspension and Alignment

Diagnostic Tools: Oscilloscopes, Electrical Testers, Multimeters, Diagnostic Scan Tools (OBDII)

Safety & Regulations: EPA 609 Certification, OSHAS 18001 Safety Management, Knowledge of NHTSA safety regulations

OTHER

Certifications: ASE Certified Master Automotive Technician (2018)

Training: Completed Ford's Advanced Fuel Injection & Engine Timing training (2017)

Leadership & Volunteering: Volunteer mechanic at the community car care workshop

Projects: Part of a project team that decreased repair time by 15% at Ford Motor Company through process optimisation

Your Name

Automotive Technician

City, Country • (123) 456-789 • [email protected] • linkedin.com/in/your-profile

EXPERIENCE

Coached.com April 2018 - Present

Lead Automotive Technician

Facilitated team-wide adoption of Electrical Engineering software, enhancing consistency of automobile repairs and reducing troubleshooting incidents by 50%

Implemented preventive maintenance procedures, reducing repair-related customer complaints by 30%

Supervised team of 12 technicians, optimizing performance and establishing new repair protocol that improved service efficiency by 35%

Instituted an oil and gas awareness program, substantially improving team's ability to handle petroleum-related auto problems and increased petroleum sales by 20%

General Motors June 2016 - March 2018

Automotive Technician

Executed 100+ automobile electronics installation, reducing customer return rates by 20%

Leveraged knowledge of automotive engineering to create a training module, improving junior technicians’ skills by 30%

Implemented a streamlined queue system, reducing customer wait times by 15%

Ford Motor Company January 2014 - May 2016

Apprentice Technician

Learned and followed maintenance and repair procedures, improving overall task efficiency by 15%

Assisted in new vehicle commissioning, resulting in a 20% decrease in commissioning time

Gained mastery in the use of Microsoft Access for inventory management, reducing lost equipment incidence by 10%

EDUCATION

Resume Worded University December 2013

Master's in Automotive Engineering

Focus on Hybrid Vehicle Technology

Resume Worded Institute June 2010

Automotive Service Excellence (ASE) Certification

Specialty: Electrical Systems and Diagnosis

SKILLS

Automotive Software: ALLDATA, AutoCAD, Hunter Engineering Software, Mitchell Auto Repair, ProDemand, Snap-on ShopKey

Technical Skills: Diagnosis and Repair, Brake Systems, Automatic Transmissions, Engines, Suspension Systems, HVAC systems

Brands Specialization: General Motors, Ford, Toyota, Hyundai, Honda, Nissan

OTHER

Certifications: Advanced Level Specialist Certification, Automotive Service Excellence (ASE)

Associations: Member, Automotive Service Association (ASA)

Projects: Led initiative at General Motors to implement electronic diagnosing, reducing repair times by up to 20%.

Additional Training: Attended annual trade shows and workshops for professional development and to stay updated with rapidly evolving automotive technology.

Compare Your Resume To These Service Technician Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Match Your Resume

How do I add skills to a Service Technician resume?

Review the job posting closely.

Go through the Service Technician posting you're applying to, and identify hard skills the company is looking for. For example, skills like Preventive Maintenance, Engineering and Automotive Repair are possible skills. These are skills you should try to include on your resume.

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Add industry skills like Automotive and Troubleshooting.

Add other common skills from your industry - such as Customer Service, Field Service and Maintenance & Repair - into your resume if they're relevant.

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Add skills into your work experience.

Incorporate skills - like Maintenance, Commissioning and Electronics - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

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Emphasize your communication skills.

Communication is often an important component of the role of a Service Technician, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

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Use the exact job title.

Try to add the exact job title, Service Technician, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

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Word Cloud for Service Technician Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Service Technician job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Service Technician Skills and Keywords to Include On Your Resume

Resume Skills and Keywords from Related Jobs

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual Service Technician recruiter sees it. For free.

Service Technician Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Customer Service Representative

Customer Service Representative Resume Sample

Go to Resume Page

Download this resume template

Get Template (Word + Google Docs)

Overview

When applying for a customer service role, it’s important to show the recruiter that you have the required skills and knowledge for the job. You should highlight work experience that is relevant for the role, like in the given resume, which includes three instances of past work experience in a customer service capacity. It’s okay if you don’t have over 8 years of experience in customer service -- you can also highlight your experience in your skills and in your education section.

Tips on why this template works

Strong action verbs and tangible results in customer support

The first bullet of each section has a strong action verb accompanied by a measurable outcome, i.e. “exceeded sales target by 18%”, “achieved a 100% customer approval”, and “greeted 100+ daily guests”. These bullets clearly communicate that the applicant is not only well-versed in customer service, but that they can deliver results that are beneficial to the company. You should include as many numerical examples like these as you can, since hiring managers often skim resumes for such measures of proof.

Also see: Effective Action Verbs for your Resume

Strong action verbs and tangible results in customer support - Customer Service Representative Resume

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Education and skills related to customer support fields

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills. They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one. Try to list out all the qualities you can think of that a good customer service representative would have and highlight them in your resume. For example, this applicant highlights a very important skill -- communication -- showing that they received an M.S. in Communications and a Minor in Public Speaking. They also highlight their skill in Customer Satisfaction. What other customer service skills can you see that they highlight?

Also see: How to List Your Education on a Resume

Education and skills related to customer support fields - Customer Service Representative Resume

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Resume Example
Customer Service Manager

Go to Resume Page

Download this resume template

Get Template (Word + Google Docs)

Overview

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

Tips on why this template works

Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

Also see: Recruiter View: How To Show Leadership Skills on Your Resume

Leadership-oriented work experience, essential for customer service managers - Customer Service Manager Resume

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Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Also see: How To Use the STAR Method To Write the Perfect Resume

Detailed bullet points with measurable results, using metrics core to customer support - Customer Service Manager Resume

Expand

Resume Example
Customer Service Supervisor

Customer Service Supervisor Resume Sample

Go to Resume Page

Download this resume template

Get Template (Word + Google Docs)

Overview

A customer service supervisor plays a key role in the smooth and successful execution of customer service operations. Typically, a customer service supervisor is one level lower than a customer service manager, and with experience may eventually be promoted to that role. Thus, this job often includes some budding responsibilities that you might expect from a manager, including recruiting, training, and general involvement in the ongoing development of the customer service team.

Tips on why this template works

Includes management skills, core to customer support teams

Because a customer service supervisor involves a sizable amount of management and supervisory responsibilities, you should call out experiences you’ve had in the workplace where you have utilized such skills. Try to think of times in the past where you’ve demonstrated admirable leadership qualities, whether it’s coaching staff, ensuring employee satisfaction, or juggling multiple stakeholders in tricky situations. In this resume, the applicant highlights that they “coached, motivated and counselled staff of 30+ employees”.

Also see: How To Say You Manage Employees on a Resume

Includes management skills, core to customer support teams - Customer Service Supervisor Resume

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Promotions and awards demonstrate past success and track record

A great way to stand out from the crowd is to highlight your unique accomplishments and achievements. Perhaps you’ve been promoted ahead of the typical cycle at a role, or you’ve been recognized by your superiors for your superb work ethic and dedication. Any sort of award or outstanding advancement through an organization, even in non-customer service capacities, can communicate to the hiring manager that you’re a fantastic employee. In this template, the applicant notes such promotions and awards (e.g. Awarded ‘Employee of the Year’ consecutively for 2 years; Promoted after 8 months...ahead of schedule by 16 months).

Also see: How to Show Promotions on Your Resume

Promotions and awards demonstrate past success and track record - Customer Service Supervisor Resume

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Frequently Asked Questions

What hard skills should you include on a Service Technician resume?

Some effective Service Technician skills you can add to your resume include:

Maintenance & Repair
Troubleshooting
Engineering
Customer Service
Automotive Repair
Preventive Maintenance
Automotive
Field Service

What are the differences in resume skills between a Heating Air Conditioning Service Technician and a Customer Service Technician?

If you are writing a Heating Air Conditioning Service Technician resume, try to emphasize skills like HVAC, Air Conditioning, Heating, Refrigeration, HVAC Controls, Preventive Maintenance, Heat Pumps and Electrical Wiring.

Similarly, if you are writing a Customer Service Technician resume, emphasize skills like Telecommunications, Technical Support, Voice over IP (VoIP), Networking, Wireless Technologies, Computer Hardware, Customer Service and Software Installation.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

Resume Worded | Skill Profile

Skill Profile

Service Technician

Improve your resume's success rate by using these Service Technician skills and keywords.

Jump To

Looking for keywords for a specific job? Search for your job title here.

© 2023 Resume Worded. All rights reserved.

Service Technician Resume Keywords and Skills (Hard Skills)

Resume Skills: Software

Resume Skills: Technical

Resume Skills: Diagnostic Tools

Resume Skills: Safety & Regulations

Resume Skills: Relevant Hardware

Resume Skills: Other

Resume Skills: Brands Specialization

Resume Skills: Mechanical Tools

Sample Service Technician Resume: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Compare Your Resume To These Service Technician Skills (ATS Scan)

How do I add skills to a Service Technician resume?

Word Cloud for Service Technician Skills & Keywords

Resume Skills and Keywords from Related Jobs

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual Service Technician recruiter sees it. For free.

Service Technician Resume Templates

Resume Example
Customer Service Representative

Resume Example
Customer Service Manager

Resume Example
Customer Service Supervisor

Resume Example
Entry Level Customer Service Representative

Resume Example
Field Service Technician

Resume Example
Environmental Service Technician

Browse Skills from Similar Jobs

Frequently Asked Questions

What hard skills should you include on a Service Technician resume?

What are the differences in resume skills between a Heating Air Conditioning Service Technician and a Customer Service Technician?

Target your Resume to a Job Description

© 2023 Resume Worded. All rights reserved.

Resume Worded | Skill Profile

Skill Profile

Service Technician

Improve your resume's success rate by using these Service Technician skills and keywords.

Jump To

Looking for keywords for a specific job? Search for your job title here.

© 2023 Resume Worded. All rights reserved.

Service Technician Resume Keywords and Skills (Hard Skills)

Resume Skills: Software

Resume Skills: Technical

Resume Skills: Diagnostic Tools

Resume Skills: Safety & Regulations

Resume Skills: Relevant Hardware

Resume Skills: Other

Resume Skills: Brands Specialization

Resume Skills: Mechanical Tools

Sample Service Technician Resume: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Compare Your Resume To These Service Technician Skills (ATS Scan)

How do I add skills to a Service Technician resume?

Word Cloud for Service Technician Skills & Keywords

Resume Skills and Keywords from Related Jobs

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual Service Technician recruiter sees it. For free.

Service Technician Resume Templates

Resume Example Customer Service Representative

Download this resume template

Overview

Tips on why this template works

Strong action verbs and tangible results in customer support

Education and skills related to customer support fields

Resume Example Customer Service Manager

Download this resume template

Overview

Tips on why this template works

Leadership-oriented work experience, essential for customer service managers

Detailed bullet points with measurable results, using metrics core to customer support

Resume Example Customer Service Supervisor

Download this resume template

Overview

Tips on why this template works

Includes management skills, core to customer support teams

Promotions and awards demonstrate past success and track record

Resume Example Entry Level Customer Service Representative

Download this resume template

Overview

Tips on why this template works

Put your education at the top for entry-level roles

Relevant experience, skills, and projects highlighting transferrable customer support skills

Resume Example Field Service Technician

Download this resume template

Overview

Tips on why this template works

Demonstrate growth in your service technician promotions

Use numbers to demonstrate the impact you had as a service technician

Resume Example Environmental Service Technician

Download this resume template

Overview

Tips on why this template works

Continuing education as an Environmental Service Technician

Use keywords aligned with environmental service technician jobs

Browse Skills from Similar Jobs

Frequently Asked Questions

What hard skills should you include on a Service Technician resume?

What are the differences in resume skills between a Heating Air Conditioning Service Technician and a Customer Service Technician?

Target your Resume to a Job Description

© 2023 Resume Worded. All rights reserved.

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Resume Example
Customer Service Representative

Resume Example
Customer Service Manager

Resume Example
Customer Service Supervisor

Resume Example
Entry Level Customer Service Representative

Resume Example
Field Service Technician

Resume Example
Environmental Service Technician