Service Operations Manager

Service Operations Manager Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Service Operations Manager job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Operations Management
  • Contract Negotiation
  • Business Process Improvement
  • Account Management
  • Inventory Management
  • Contract Management
  • Cross-functional Team Leadership
  • Vendor Management
  • Service Operations
  • Budgeting
  • HVAC Controls
  • Sales Management
  • Retail
  • Change Management
  • Continuous Improvement
  • Sales Operations
  • Service Delivery
  • IT Service Management
  • Customer Relationship Management (CRM)
  • ITIL
  • Problem Management
  • Branch Banking
  • Retail Banking
  • Data Center
  • Incident Management
  • Customer Service
  • Business Development
  • Banking
  • Project Management
  • Management
  • Pre-sales
  • Telecommunications
  •   Show full list

Resume Skills: Management Tools

  • Six Sigma
  • Lean Management
  • Project Management Professional (PMP)
  • Just-in-time (JIT)
  • Strategic Planning
  • Process Improvement
  • Workflow Management
  • Lean Manufacturing
  • Supply Chain Management
  • Performance Metrics
  • Error Reduction
  • Quality Assurance
  • Team Leadership
  • Change Management
  • Business Analytics

Resume Skills: Software

  • MS Office Suite
  • G Suite
  • SAP
  • Salesforce
  • ServiceNow
  • Dynamics 365
  • Google Workspace
  • Salesforce CRM
  • Zendesk
  • TeamViewer

Resume Skills: Project Management

  • Agile methodologies
  • Scrum
  • Waterfall
  • Risk Management

Resume Skills: Tools

  • Salesforce
  • Zephyr Project Manager
  • Slack
  • G Suite

Resume Skills: Performance Metrics

  • KPI Dashboards
  • Data Analysis
  • Vendor Performance Metrics

Resume Skills: Inventory Management

  • Supply chain optimization
  • Materials requirement planning
  • Vendor selection and negotiation

Resume Skills: Communication platforms

  • Slack
  • Zoom
  • MS Teams
  • Google Meet
  • Skype for Business

Resume Skills: Customer Service

  • Conflict Resolution
  • Complaint Handling
  • Customer Experience Management
  • Call Center Operations
  • Customer Retention Strategy
  • Customer Satisfaction Analysis
  • Service Level Agreement (SLA) Development
  • Client Relations
  • Relationship Building

Resume Skills: Project Management & Analysis Tools

  • Asana
  • Trello
  • Jira
  • SPSS
  • Google Analytics

Resume Skills: Technical Tools

  • Microsoft Dynamics
  • Zendesk
  • ServiceNow
  • SAP
  • Oracle
  • Microsoft Office Suite

Resume Skills: Leadership & Team Management

  • Project Management (PMP)
  • Performance Reviews
  • Training & Development
  • Staff Recruitment & Retention
  • Team Building & Leadership
  • Cross-functional Team Leadership
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Sample Service Operations Manager Resume: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Operations Department Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded August 2019 - Present
Operations Department Manager
Directed cross-functional team of 12, optimizing service operations which resulted in an increase in team productivity by 45%.
Managed Budgeting effectively, achieving a reduction of overheads by 20%.
Boosted Sales Operations by formulating and implementing aggressive sales strategies resulting in 28% swing in revenue.
Enhanced customer satisfaction by 25% through effective Customer Relationship Management.
Increased contract compliance by 50% through effective Contract Management. September 2016 - July 2019
Service Delivery Manager
Boosted customer satisfaction by 40% by incorporating ITIL standards in Service Delivery.
Introduced Continuous Improvement models leading to a 30% improvement in operational efficiency.
Controlled inventory costs and reduced wastage by 18% through effective Inventory Management.
Amazon November 2012 - August 2016
Vendor Manager
Managed and maintained excellent Vendor relationships, achieving a 30% reduction in late supplies.
Led implementation of new CRM system which resulted in a 10% increase in customer satisfaction.
Influenced business growth by coming up with new Business Process Improvement strategies leading to a 25% increase in retail profits.
Resume Worded Institute August 2016
Master of Business Administration in Operations Management
Graduated with Distinction
Resume Worded University June 2012
Bachelor's Degree in Business Administration and Management
Specialized in operations management
Honor: Dean's List 2010 (Top 10%)
Project Management: Agile methodologies, Scrum, Waterfall, Risk Management
Tools: Salesforce, Zephyr Project Manager, Slack, G Suite
Performance Metrics: KPI Dashboards, Data Analysis, Vendor Performance Metrics
Inventory Management: Supply chain optimization, Materials requirement planning, Vendor selection and negotiation
Certifications: Project Management Professional (PMP) - Project Management Institute
Leadership & Volunteering: Toastmasters International (Co-Founder and President, Chapter); Habitat for Humanity (Volunteer)
Awards: Amazon Vendor Manager Excellence Award, 2016
Continuous Learning: Coursera Operations Management Specialization
Your Name
Customer Service Operations Manager
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE January 2020 - Present
Customer Service Operations Manager
Ensured top-notch IT Service Management by optimizing service operations, leading to a 40% reduction in customer complaints.
Demonstrated superb Cross-functional Team Leadership skills, enhancing service delivery and improving team productivity by 38%.
Modernized CRM systems to enhance customer relationship management, increasing customer retention rate by 35%.
Implemented Account Management best practices, leading to a 22% growth in sales and a 30% increase in customer loyalty.
Oversaw and streamlined vendor management strategies, ending in a 15% improvement in timely supplies.
Resume Worded September 2017 - December 2019
Account Specialist
Strategically managed significant accounts, increasing account retention by a whopping 45%.
Demonstrated excellent Contract Management skills leading to a 20% increase in contract compliance.
Applied continuous improvement practices to processes, enhancing operational effectiveness by 25%.
AT&T November 2014 - August 2017
Sales Associate
Boosted sales figures by 30% by leveraging effective Sales Management strategies.
Innovatively applied HVAC Controls to cut unnecessary energy consumption, resulting in a 20% decrease in energy costs.
Conducted periodic reviews of existing business processes, and recommended service improvements to increase operational productivity by 10%.
Resume Worded Institute December 2019
Certification in Advanced Customer Experience Management
Focus on Case Management and Omni-channel support
Resume Worded University August 2014
Master of Business Administration - Sales and Marketing
Specialization in Strategic Sales Management
Business Software: MS Office Suite, Google Workspace, Salesforce CRM, Zendesk, TeamViewer
Communication platforms: Slack, Zoom, MS Teams, Google Meet, Skype for Business
Customer Service Skills: Conflict Resolution, Complaint Handling, Customer Experience Management, Call Center Operations
Project Management & Analysis Tools: Asana, Trello, Jira, SPSS, Google Analytics
Certifications: Certified Customer Service Manager (CCSM), Creative Problem Solving Certified (CPS)
Leadership & Volunteering: Mentor at Big Brothers Big Sisters, Board member at Local Customer Service Association
Training: Leadership Development Training - Dale Carnegie, Emotional Intelligence and Conflict Management Training - Yale University

Compare Your Resume To These Service Operations Manager Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

How do I add skills to a Service Operations Manager resume?

Review the job posting closely.

Go through the Service Operations Manager posting you're applying to, and identify hard skills the company is looking for. For example, skills like Account Management, Inventory Management and Vendor Management are possible skills. These are skills you should try to include on your resume.

Add industry skills like Contract Negotiation and Operations Management.

Add other common skills from your industry - such as Business Process Improvement, Contract Management and Cross-functional Team Leadership - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Service Operations, Change Management and Branch Banking - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Show examples of where you trained people.

On Service Operations Manager resumes, you should give specific accomplishments that involve you training others, whether that's in your team or other stakeholders.

Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Service Operations Manager resume, so try to include any examples of where you led a project or managed other people.

Use the exact job title.

Try to add the exact job title, Service Operations Manager, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Service Operations Manager Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Service Operations Manager job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Service Operations Manager Skills and Keywords to Include On Your Resume

Service Operations Manager Soft Skills

Here are common soft skills that appear on Service Operations Manager job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

Resume Skills and Keywords from Related Jobs

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

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Service Operations Manager Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Business Operations Manager

Resume Example
Technical Operations Manager

Resume Example
Sales Operations Manager

Resume Example
Marketing Operations Manager

Resume Example
Operations Associate (Entry Level Operations Manager)

Resume Example
Customer Service Representative

Browse Skills from Similar Jobs

Frequently Asked Questions

What are the top skills you should add to your Service Operations Manager resume?

On top Service Operations Manager resumes, skills like Operations Management, Contract Negotiation, Business Process Improvement, Account Management, Inventory Management, Contract Management, Cross-functional Team Leadership and Vendor Management appear most often.

Depending on the exact role you're applying to, skills like Problem Management, Customer Relationship Management (CRM), Change Management, Branch Banking and Service Operations can also be effective keywords to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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