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  1. Resume Examples
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  3. Customer Success Resume Guide & Examples

Customer Success Operations Manager Resume Template

Hiring Manager for Customer Success Operations Manager Roles
Template approved by: Mike McDonald
Senior Hiring Manager - Customer Success Operations Manager Roles
16+ Years of Experience

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  • Customer Success Operations Manager Resume (+ Google Doc & PDF Downloads)
  • Skills for Customer Success Operations Manager Resumes
  •  Optimize Your Customer Success Operations Manager Resume
  • Similar Customer Success Resume Templates
  • Customer Success - 2023 Resume Guide (Recommended Reading)
  • See Alternative Careers to a Manager Of Customer Success
  • Customer Success Operations Manager Resume Sample

    A Customer Success Operations (CS Ops) Manager provides tactical support to the CS team by helping it improve its efficiency and KPIs. To better understand what CS Ops is, think of "success operations" as a product that optimizes processes for Customer Success Managers (CSMs). CS Ops managers establish baseline productivity using various metrics (e.g., net MMR churn) and assess the hindrances to learning about new product features. They evaluate the pain points CSMs face in their daily work and conceptualize how processes work. CSMs identify consistent issues affecting the CS team, break them down into manageable components, and tailor solutions with quantifiable results.

    In startups and small companies, the CSM mostly doubles as the CS Ops manager. But the need to separate this function into a dedicated role is increasingly apparent. Mostly, the CS Ops manager is a promoted CSM, which means the role calls for extensive experience to immediately build visibility into the CS team's business outcomes, identify areas for improvement, and earmark projects that should be prioritized for Customer Success.

    Buy Template (Word + Google Docs)   Download Resume in PDF  
    A Customer Success Operations Manager Resume showcasing technical skills and CS techniques accompanied by demonstrable experience.

    Tips to help you write your Customer Success Operations Manager resume in 2023

       Demonstrate deep knowledgeability in Customer Service

    Most organizations hire a CS Ops manager when they have 4-5 CSMs. Naturally, they are looking to bring in someone with extensive experience in project management-like positions to streamline CS processes, create a consistent customer experience, and align everyone under the organization's vision.

    Demonstrate deep knowledgeability in Customer Service - Customer Success Operations Manager Resume
    Expand

       Focus on the most recent experience

    When you've had a long career (10+ years), focus on the most recent years of work experience. So, in addition to an Area of Expertise and Professional Summary, create a Career Highlights section of 3-5 bullet points headlining your 10+ years career on the first page. These should be highly brag-worthy and relevant to the position you are pursuing.

    Also see: How To Write Your Resume's Work Experience Section
    Focus on the most recent experience - Customer Success Operations Manager Resume
    Expand

    Skills For Customer Success Operations Manager Resumes

    Here are examples of popular skills from Customer Success Operations Manager job descriptions that you can include on your resume.

    • Start-ups
    • Customer Engagement
    • DDIC
    • Customer Experience
    • Customer Experience Management
    • Cloud Computing
    • Customer Relationship Management (CRM)
    • Salesforce.com
    • Cross-functional Team Leadership
    • Customer Advocacy
    Match Your Resume To These Skills

    Skills Word Cloud For Customer Success Operations Manager Resumes

    This word cloud highlights the important keywords that appear on Customer Success Operations Manager job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

    Top Customer Success Operations Manager Skills and Keywords to Include On Your Resume

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    Customer Success Operations Manager Resume

    Quickly jump to a section
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      • Free Customer Success Operations Manager Resume Review
      • Similar Customer Success Resume Templates
      • Customer Success - 2023 Resume Guide
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