Resume Worded

  • Products  
    • Score My Resume

      Get a free expert resume review, instantly

    • Targeted Resume

      Tailor your resume to a job description in seconds

    • LinkedIn Review

      Get personalized feedback on your LinkedIn profile

    •     Google Docs Resume Templates

    •     Word Resume Templates

    •     Career Advice

    •     How to beat the ATS

    •     Sample Resume Lines

    •     Networking Email Templates

    •     Bullet Point Builder

    •     For Career Coaches and Organizations

    •     Get Resume Worded Pro

  • Login
  • Products  
    • Score My Resume
    • Targeted Resume
    • Sample Resume Lines
    • Bullet Point Builder
    • Resume Templates
    • LinkedIn Review
    • Get Resume Worded Pro
    • For Career Coaches
  • More  
    • Our Blog
    • Testimonials
    • Help Center
  • Login


  1. Resume Examples
  2. Administrative Resumes
  3. Customer Success Resume Guide & Examples

Customer Success Operations Manager Resume Template

Hiring Manager for Customer Success Operations Manager Roles
Template approved by: Mike McDonald
Senior Hiring Manager - Customer Success Operations Manager Roles
16+ Years of Experience

Jump to a section:

  • Customer Success Operations Manager Resume (+ Google Doc & PDF Downloads)
  • Similar Customer Success Resume Templates
  • Other Administrative Resumes
  • Skills for Customer Success Operations Manager Resumes
  •  Optimize Your Customer Success Operations Manager Resume
  • Customer Success - 2022 Resume Guide (Recommended Reading)
  • See Alternative Careers to a Manager Of Customer Success
  • Customer Success Operations Manager Resume Sample

    A Customer Success Operations (CS Ops) Manager provides tactical support to the CS team by helping it improve its efficiency and KPIs. To better understand what CS Ops is, think of "success operations" as a product that optimizes processes for Customer Success Managers (CSMs). CS Ops managers establish baseline productivity using various metrics (e.g., net MMR churn) and assess the hindrances to learning about new product features. They evaluate the pain points CSMs face in their daily work and conceptualize how processes work. CSMs identify consistent issues affecting the CS team, break them down into manageable components, and tailor solutions with quantifiable results. In startups and small companies, the CSM mostly doubles as the CS Ops manager. But the need to separate this function into a dedicated role is increasingly apparent. Mostly, the CS Ops manager is a promoted CSM, which means the role calls for extensive experience to immediately build visibility into the CS team's business outcomes, identify areas for improvement, and earmark projects that should be prioritized for Customer Success.

    Download Resume Template (Google Doc)   Download Resume in PDF  
    A Customer Success Operations Manager Resume showcasing technical skills and CS techniques accompanied by demonstrable experience.

    Tips to help you write your Customer Success Operations Manager resume in 2022

       Demonstrate deep knowledgeability in Customer Service

    Most organizations hire a CS Ops manager when they have 4-5 CSMs. Naturally, they are looking to bring in someone with extensive experience in project management-like positions to streamline CS processes, create a consistent customer experience, and align everyone under the organization's vision.

    Demonstrate deep knowledgeability in Customer Service - Customer Success Operations Manager Resume
    Expand

       Focus on the most recent experience

    When you've had a long career (10+ years), focus on the most recent years of work experience. So, in addition to an Area of Expertise and Professional Summary, create a Career Highlights section of 3-5 bullet points headlining your 10+ years career on the first page. These should be highly brag-worthy and relevant to the position you are pursuing.

    Also see: How To Write Your Resume's Work Experience Section
    Focus on the most recent experience - Customer Success Operations Manager Resume
    Expand

    Similar Customer Success Resume Templates

    Customer Success Manager

    Customer Success Manager Resume Sample
    Go To Download Page

    Implementation/Onboarding Manager

    Implementation/Onboarding Manager Resume Sample
    Go To Download Page


    Other Administrative Resumes

    Office Manager

    Office Manager Resume Sample
    Go To Download Page

    Executive Assistant

    Executive Assistant Resume Sample
    Go To Download Page

    Executive Administrative Assistant

    Executive Administrative Assistant Resume Sample
    Go To Download Page

    Customer Service Representative

    Customer Service Representative Resume Sample
    Go To Download Page

    Laboratory Research Assistant

    Laboratory Research Assistant Resume Sample
    Go To Download Page

    C-Level Executive Assistant

    C-Level Executive Assistant Resume Sample
    Go To Download Page

    Senior Administrative Assistant

    Senior Administrative Assistant Resume Sample
    Go To Download Page

    Medical Office Manager

    Medical Office Manager Resume Sample
    Go To Download Page

    Customer Service Supervisor

    Customer Service Supervisor Resume Sample
    Go To Download Page

    Dental Office Manager

    Dental Office Manager Resume Sample
    Go To Download Page

    Executive Administrative Assistant

    Executive Administrative Assistant Resume Sample
    Go To Download Page

    Customer Service Manager

    Customer Service Manager Resume Sample
    Go To Download Page

    Administrative Assistant

    Administrative Assistant Resume Sample
    Go To Download Page

    Research Assistant

    Research Assistant Resume Sample
    Go To Download Page

    Clinical Research Assistant

    Clinical Research Assistant Resume Sample
    Go To Download Page

    Skills For Customer Success Operations Manager Resumes

    Here are examples of popular skills from Customer Success Operations Manager job descriptions that you can include on your resume.

    • Business Development
    • Customer Relationship Management (CRM)
    • Cross-functional Team Leadership
    • Account Management
    • Software as a Service (SaaS)
    • Renewals
    • Salesforce.com
    • Zendesk
    • Cloud Computing
    • Customer Experience
    Match Your Resume To These Skills

    Skills Word Cloud For Customer Success Operations Manager Resumes

    This word cloud highlights the important keywords that appear on Customer Success Operations Manager job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

    Top Customer Success Operations Manager Skills and Keywords to Include On Your Resume

    Resume Guide: Detailed Insights From Recruiters

  • Customer Success Resume Guide & Examples for 2022
  • Improve your Customer Success Operations Manager resume, instantly.

    Use our free resume checker to get expert feedback on your resume. You will:

    •  Get a resume score compared to other Customer Success Operations Manager resumes in your industry.

    •  Fix all your resume's mistakes.

    •  Find the Customer Success Operations Manager skills your resume is missing.

    It's instant, free and trusted by 1+ million job seekers globally. Get a better resume, guaranteed.

    Upload your resume
    Improve your resume with the Customer Success Operations Manager resume checker

    Customer Success Operations Manager Resume

    Quickly jump to a section
      • Customer Success Operations Manager Resume (+ Google Doc & PDF Downloads)
      • Similar Customer Success Resume Templates
      • Other Administrative Resumes
      • Skills for Customer Success Operations Manager Resumes
      • Free Customer Success Operations Manager Resume Review
      • Customer Success - 2022 Resume Guide
      • All Resumes
      • Resume Action Verbs
      • Other Resume Templates

    Download this free template.

    Creating an account is free and takes five seconds. You'll get instant access to the editable resume template - no strings attached.

    Choose an option.

    Sign up with Email 
    • Have an account? Sign in
    • Sign up

    Please enter a valid email address This email address hasn't been signed up yet, or it has already been signed up with Facebook or Google login.

    Show Your password needs to be between 6 and 50 characters long, and
    must contain at least 1 letter and 1 number.
    It looks like your password is incorrect.

    Forgot your password?

    Please enter your name correctly

    Remember to use a real email address that you have access to. You will need to confirm your email address before you get access to our features, so please enter it correctly. Please enter a valid email address, or another email address to sign up. We unfortunately can't accept that email domain right now. This email address has already been taken, or you've already signed up via Google or Facebook login. We currently are experiencing a very high server load so Email signup is currently disabled for the next 24 hours. Please sign up with Google or Facebook to continue! We apologize for the inconvenience!

    Show Your password needs to be between 6 and 50 characters long, and
    must contain at least 1 letter and 1 number.

    Lost your password? Please enter the email address you used when you signed up. We'll send you a link to create a new password.

    This email address either hasn't been signed up yet, or you signed up with Facebook or Google. This email address doesn't look valid.

    Back to log-in

    Close
    This helps us make sure you're human and prevents spammers from abusing our services. By continuing, you agree to our Privacy Policy and Terms.

       Designed to pass resume screeners.

    These professional templates are optimized to beat resume screeners (i.e. the Applicant Tracking System). You can download the templates in Word, Google Docs, or PDF. For free (limited time).

       Get a resume score.

    Find out how effective your resume really is. You'll get access to our confidential resume review tool which will tell you how recruiters see your resume.

    I had a clear uptick in responses after using your template. I got many compliments on it from senior hiring staff, and my resume scored way higher when I ran it through ATS resume scanners because it was more readable. Thank you!
    Kimberly Jones-Tyler
    "My free resume review was truly eye-opening. I found out why I wasn't getting interviews and exactly what to add to get past resume screeners. I've already had way more callbacks since I used it. I recommend it to all my friends who are job searching."
    -Gemma C.
    Resume Worded
    Get the job you deserve, faster.
    Improve your resume
    Score my resume
    Targeted resume

    Write your resume
    ATS resume templates
    ATS resume test
    ATS resume guide
    Resume keyword scanner
    CV checker
    Google Docs resume templates
    Sample resume bullet points
    Skills and keywords
    Resume action verbs
    Resume examples
    Optimize your career
    LinkedIn review
    Optimize your LinkedIn profile
    Networking emails
    Cover letter checklist

    From our blog
    Saying you're flexible or adaptable on a resume (without bending over backward)
    Creative ways to illustrate design skills on your resume (25+ examples)
    Highlight an executive mba with these resume tips
    Get to know us
    Help center
    Get in touch
    For organizations
    Affiliates

    Newsletter
    Testimonials
    Privacy
    Terms
    © 2022 Resume Worded. All rights reserved.