Back Office Resume Guide

2 Back Office Resume Examples - Here's What Works In 2024

A good percentage of operations in an organization are not client-facing. People who work in these roles are known as back-office staff. The primary responsibility of back-office is to support front office personnel in their work. Every organization has a back-office, so if you're looking for a job, here is how to write your back-office resume, complete with tips and recruiter-approved resume templates for back-office jobs.

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Hiring Manager for Back Office Roles
Compiled by: Kimberley Tyler-Smith
Senior Hiring Manager
20+ Years of Experience

An employee that performs functions that do not bring them in direct contact with the company's customers is essentially a back-office employee. The larger percentage of work done in large organizations falls in the back-office or middle office category. Back-office functions include records maintenance, clearances, settlements, compliance, IT services, HR, and accounting.

For instance, in a typical Financial Services company, the Sales, Marketing, and Customer Support departments belong to the front office category. Risk management would fall in the middle office category, while support services and administration would be back-office.

Despite being seemingly invisible, back-office staff are as essential to an organization as front and middle office staff. They perform roles that help other business functions run efficiently. In many companies, back-office functions are lumped under the title 'Operations.' The key difference between back-office roles and other roles is that the former do not directly generate revenue. For this reason, most organizations relocate their back-office positions away from their headquarters to locations where labor is cheaper and diverse and leases inexpensive.

Other companies outsource back-office roles to minimize costs. Thanks to advancements in technology, many companies now opt for remote-work arrangements to cut rent costs and tap into a broader labor pool.

For many university and college graduates, back-office work offers an opportunity to gain valuable experience, create professional networks, and work their way to front office roles. Typically, the transition from back-office to middle or front office can take 3-5 years, depending on your skillset and expertise.

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