Back Office Employee

Back Office Employee Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Back Office Employee job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Back Office Operations
  • Microsoft Access
  • Customer Service
  • Administration
  • Social Media
  • Administrative Assistance
  • Office Administration
  •  Find out what your resume's missing
  • Coaching
  • SAP Products
  • Sales
  • Cooperation
  • Accounting
  • Marketing
  • Adobe Photoshop
  • Scheduling
  • Management
  • Banking
  • Financial Analysis
  • Customer Support
  • Business Strategy
  • Project Management
  • Strategic Planning
  • Sales Management
  • Microsoft Dynamics NAV

  •   Show full list

Resume Skills: Technical

Resume Skills: Data Management

Resume Skills: Project Management

Resume Skills: Software

Resume Skills: Data Analysis

Resume Skills: Workflow Management

Resume Skills: Other

Resume Skills: Database Management

Resume Skills: Office Software

Resume Skills: Data Validation Tools

Resume Skills: Languages

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Back Office Employee Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Back Office Employee Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Back Office Employee
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded July 2018 - Present
Senior Back Office Specialist
Streamlined back office operations by 40% through effective integration of SAP Products, leading to increased efficiency and reduced processing time.
Implemented new customer support strategies leading to a 30% increase in customer satisfaction ratings.
Designed and conducted bi-monthly coaching sessions for junior staff, enhancing their productivity by 50%.
Coordinated and simplified workflow processes, optimizing management efforts and saving 15 hours per week.
Spearheaded a project that resulted in a 20% increase in sales through effective business strategy organization. June 2016 - June 2018
Administrative Assistant
Leveraged Microsoft Access to organize and decode over 6000+ rows of data, improving availability and use of vital information.
Developed new scheduling systems, improving efficiency and reducing conflicts and issues by 35%.
Maintained active social media presence, leading to a 25% increase in firm’s visibility and client base.
CitiBank January 2015 - June 2016
Office Administration Intern
Initiated and developed standard procedures for administrative assistance, resulting in a 10% cost savings.
Assisted in preparation of monthly financial statements, facilitating faster business decision-making.
Contributed significantly in auditing process by compiling, verifying, and sorting 2000+ financial documents.
Resume Worded University June 2016
Master of Business Administration - Business Operations
Specialization in Business Process Improvement
Resume Worded Institute January 2013
Bachelor of Science - Business Administration
Major in Business Administration, Minor in Computer Application
Dean's List 2012 (Top 10%)
Technical Skills: Microsoft Office Suite (Excel, Word, PowerPoint), Google Workspace (Docs, Sheets, Drive), Adobe Acrobat Pro
Data Management: Data Entry, Database Management (SQL, Oracle), Data Analysis (Tableau, Power BI)
Project Management: Scrum, Kanban, Agile and Lean Methodology
Certifications: Certified Administrative Professional (CAP), Project Management Certification (PMP)
Leadership & Volunteering: Volunteer Coordinator - Local Food Bank, Committee Member - Corporate Social Responsibility Team
Professional Membership: Member - American Society of Administrative Professionals
Your Name
Senior Back Office Associate
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE August 2018 - Present
Senior Back Office Associate
Implemented a banking initiative that resulted in 20% reduction of transaction errors through a rigorous back office operations strategy.
Optimized customer support, improving response speed by 40%, decreasing incoming requests.
Introduced strategic financial analysis reports in sales department, successfully increasing revenue by 15%.
Designed a customer service training program leading to 30% increase in overall customers’ satisfaction.
Led a cross-functional project management team, resulting in successful completion of 3 major projects on time and under budget.
Resume Worded June 2016 - July 2018
Back Office Executive
Developed and implemented a new filing system using Adobe Photoshop, leading to simplified document retrieval and saving 10 hours a week.
Managed 4+ accounting projects, using trend forecasting that saved the company $6000 annually.
Spearheaded social media market campaign which increased company's social media followers by 35%.
Bank of America January 2015 - June 2016
Administrative Assistant
Increased the efficiency of office administration by systematically organizing records.
Planned and implemented advanced business strategies, leading to a 15% increase in the company’s market value.
Developed an effective cooperation strategy that enhanced teamwork and increased productivity by 25%.
Resume Worded University April 2018
Master's Degree in Business Administration (MBA) - Focus Operations Management
Completed with distinction, Top 5% in class
Resume Worded Academic Center February 2016
Certification in Advanced Excel
Gained expertise in data analysis and visualisation, Special focus on pivot tables, vlookup, and macros
Software: Microsoft Office (Expert), Google Workspace (Advanced), SAP (Intermediate)
Data Analysis: Tableau, SQL, SPSS, BI tools
Workflow Management: JIRA, Trello, Asana, Monday
Other: Data Entry (90 WPM), Documentation, Process Improvement, Quality Control
Certifications: Certified Administrative Professional (CAP), Trello Gold Certification
Projects: Developed a system that increased team productivity by 30% at Resume Worded
Volunteering: Volunteer, Meals on Wheels (2015 - 2016)
Professional Development: Attended ‘Building Business Relationships’ seminar (2017), Completed ‘Leadership in Administration’ online course from Coursera (2018)
Your Name
Back Office Analyst
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded September 2018 - Present
Back Office Analyst
Introduced strategic analysis tools for back office operations, increasing operational efficiency by 30%.
Developed innovative solutions for customer support issues, reducing customer complaints by 60%.
Orchestrated the creation of an inclusive business strategy leading to a 25% increase in company profits.
Managed major office administration project, resulting in 20% reduction in processing time and saving 8 hours a week.
Introduced SAP products for purchase orders, sales and distribution which reduced manual work by 50%. July 2016 - August 2018
Back Office Associate
Implemented a comprehensive excel tracking system to handle customer service requests resulting in a 20% reduction in missed requests.
Conducted 3+ sessions of administration coaching workshops for newcomers which led to a 30% boost in productivity.
Spearheaded a teamwork strategy that improved cooperation among departments by 70%.
JP Morgan January 2015 - June 2016
Administrative Intern
Conducted detailed financial analysis of quarterly company reports, supporting strategic decision-making.
Reduced office administration costs by 10% by implementing online tools for streamlined administrative assistance.
Promoted company brand through effective social media strategy, resulting in a 20% increase in online presence.
Resume Worded Institute August 2018
Certified Business Analysis Professional (CBAP)
Certification emphasizing on the ability to work effectively with stakeholders, to shape business strategies, translate them into actionable change and drive sustainable positive outcomes
Resume Worded Academic Center January 2014
Bachelor of Business Administration - Finance
Concentration in Mergers and Acquisitions
Awards: Dean's List 2013 (Top 15%)
Database Management: Oracle, Microsoft SQL Server, MySQL, Access
Office Software: MS Excel, Word, Outlook, PowerPoint, Project, Visio
Data Validation Tools: Alteryx, Looker, Tableau, SAP, QuickSight
Languages: English (Native), Spanish (Conversational)
Certifications: Project Management Professional (PMP) - 2019
Volunteering: Big Brothers Big Sisters – Mentor for underprivileged high school students, pushing them towards higher education and providing frequent career advice
Projects: Developed a simplified cash flow modeling framework for non-finance personnel at Resume Worded

How do I add skills to a Back Office Employee resume?

Review the job posting closely.

Go through the Back Office Employee posting you're applying to, and identify hard skills the company is looking for. For example, skills like Administrative Assistance, Microsoft Access and Office Administration are possible skills. These are skills you should try to include on your resume.

Add industry skills like Back Office Operations and Administration.

Add other common skills from your industry - such as Customer Service, Coaching and Social Media - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Management, Sales Management and Project Management - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Emphasize accomplishments that involved a team.

Teamwork is a common competency hiring managers look for, particularly for Back Office Employee roles, so include at least 1-2 examples of accomplishments that involved leading a team, or collaborating with others to complete a project.

Emphasize your administrative skills.

Recruiters look for administrative skills on your Back Office Employee, so highlight your experience with key administrative functions, like organizing workshops or communicating with customers and employees.

Use the exact job title.

Try to add the exact job title, Back Office Employee, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Back Office Employee Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Back Office Employee job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Back Office Employee Skills and Keywords to Include On Your Resume

Back Office Employee Soft Skills

Here are common soft skills that appear on Back Office Employee job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Back Office Employee Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

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Browse Skills from Similar Jobs

Frequently Asked Questions

What skills do hiring managers want to see on a Back Office Employee resume?

Some effective Back Office Employee skills you can add to your resume include:

  • Back Office Operations
  • Microsoft Access
  • Customer Service
  • Administration
  • Social Media
  • Administrative Assistance
  • Office Administration
  • Coaching

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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