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A back-office manager is responsible for work performed by back-office employees. The back-office manager often supervises other back-office employees in entry-level to mid-level positions. While the professional background for back-office managers can be any relevant course, they are mostly sourced from engineering, business management, accounting, or mathematics fields. Back-office managers are usually excellent communicators, thanks to the nature of their work.
A back-office manager's resume for a professional with 10+ years of experience should focus on the impact of their work. This means demonstrating the effect of your actions on, say, a company's bottom line, departmental efficiency, etc. This helps the hiring manager assess the value you will add to their company if they hire you.
As a professional supervising numerous, often-times unrelated tasks across different back-office departments, demonstrating that you're up to the task is essential. Point out in your back-office manager resume your ability to manage cross-functional teams and oversee numerous business processes. Being able to work across different time zones is also a valuable skill.
A back-office manager role is a senior role, so you need to demonstrate initiative and leadership. The ability to maximize business processes and performance improvement initiatives will hinge on previous exposure and familiarity with such duties. A career with an upward trajectory showing transition from junior to senior roles will inspire confidence in your professional abilities.
We spoke with hiring managers at top companies like Amazon, Walmart, and Target to understand what they look for in back office manager resumes. The following tips will help your resume stand out and increase your chances of landing an interview.
Hiring managers want to see that you have experience managing the day-to-day operations of a back office. Focus on your responsibilities and achievements in areas such as:
For example:
Managed a team of 12 back office staff, processing an average of 500 orders per day with 99.5% accuracy.
A resume summary for a Back Office Manager position is optional, but it can be a valuable addition if you want to provide context or highlight key qualifications that may not be immediately apparent from the rest of your resume. It's especially useful if you're changing careers or have a lot of experience to summarize. However, avoid using an objective statement, as it's outdated and doesn't add value to your resume.
When crafting your summary, focus on showcasing your most relevant skills, experiences, and achievements without repeating information that's already covered in other sections of your resume. Keep it concise, ideally no more than a short paragraph, and tailor it to the specific Back Office Manager position you're targeting.
Your work experience section is the heart of your resume. It's where you'll spend the most time convincing hiring managers you have the track record of success to excel in the back office manager role you're targeting.
In this section, we'll cover the exact steps to write a work experience section that will impress hiring managers. We'll share what to include and exclude, and provide plenty of examples of what works.
When writing your work experience, choose strong action verbs to begin each bullet point. Action verbs create a sense of action and showcase your initiative. They also help you avoid overused phrases like 'Responsible for'.
Here are some strong action verbs to consider for a back office manager:
When crafting your education section as a back office manager, you'll want to strategically highlight your academic background. Your education section should be concise yet informative, giving employers a clear picture of your qualifications.
In this section, we'll guide you through the key steps to create a compelling education section that showcases your credentials effectively.
The skills section of your resume is a critical component that showcases your expertise to potential employers. As a back office manager, it's essential to highlight the specific skills that demonstrate your ability to effectively manage back-end operations, streamline processes, and support the overall success of the organization.
In this section, we'll guide you through the key steps to crafting a compelling skills section that will catch the attention of hiring managers and help you stand out from the competition.
Here are examples of popular skills from Back Office Manager job descriptions that you can include on your resume.
This word cloud highlights the important keywords that appear on Back Office Manager job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.
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