Customer Success Resume Guide

4 Customer Success Resume Examples - Here's What Works In 2024

New trends, business realities, and consumer expectations have compelled businesses to prioritize customers' needs. Companies know that for consumers to maintain their lifetime value, they must first be successful with their products. But, how do you know what customers need? Is there a playbook for success? In most cases, companies rely on the Customer Success team to solve long-term needs by understanding their customer base. Below is an overview of what you need to know about Customer Success roles.

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Hiring Manager for Customer Success Roles
Compiled by: Kimberley Tyler-Smith
Senior Hiring Manager
20+ Years of Experience

Customer Success (CS) is a business's collective effort to help its customers succeed with its products, and their own business objectives. Generally, Customer Success teams (CSTs) adopt a proactive, data-guided approach to assist consumers effectively use a company's product.

Depending on the nature of the company's business, this team handles anything from trialing user engagement to customer loyalty and retention to boosting renewal sales and revenue to improving annual returning revenue (ARR) and lifetime customer value, and reducing churn. The important metrics to CSTs include Average MRR, Customer health, Churn rate, and Expansion rate.

The job outlook for Customer Success professionals is bright. According to LinkedIn's 2020 Emerging Jobs Report, customer success ranked as "the top emerging job" in the U.S., with New York, San Francisco, Chicago, Bolton, and D.C. emerging as top hiring cities.

Customer Success roles are common in the IT & Software industry (72%), but the Finance, Marketing, and Internet sectors also constitute top hiring industries. A skill fusion of savvy strategic know-how and social service-oriented skills affords CS professionals unique experiences that unlock many doors of opportunity.

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