Since CS is still an emerging specialty, little distinguishes a Customer Success Manager (CSM) from a Customer Success Operations Manager (CS Ops) Manager. Nonetheless, a CSM's primary role is to guide customers through the sales process focusing on value proposition. Customers contact the CSM when they have issues with a product. Consequently, the CSM must have a thorough understanding of the consumer's needs and share this with the product, sales, and marketing teams.
This is generally a senior role, so hiring managers focus on experience and achievements. Demonstrate your expertise in working with customers and any notable achievements.
Top CSMs teach customers how to use a company's products to achieve both short- and long-term goals. Not all products are used similarly, and customer usage depends on their unique needs. Identify your customers’ bigger goals and share with them ideas on how your products can help them achieve those goals.
CSMs work with many clients simultaneously. Knowing how to handle several projects at once is a desired qualification. Customers don't know each other, so missing a deadline because you were on another project won't really hold with them. Staying on top of your deadlines is non-negotiable.
Here are examples of popular skills from Customer Success Manager job descriptions that you can include on your resume.
This word cloud highlights the important keywords that appear on Customer Success Manager job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.
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