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  1. Resume Examples
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  3. Customer Success Resume Guide & Examples

Customer Success Manager Resume Template

Hiring Manager for Customer Success Manager Roles
Template approved by: Mike McDonald
Senior Hiring Manager - Customer Success Manager Roles
16+ Years of Experience

Jump to a section:

  • Customer Success Manager Resume (+ Google Doc & PDF Downloads)
  • Skills for Customer Success Manager Resumes
  •  Optimize Your Customer Success Manager Resume
  • Similar Customer Success Resume Templates
  • Customer Success - 2023 Resume Guide (Recommended Reading)
  • See Alternative Careers to a Manager Of Customer Success
  • Customer Success Manager Resume Sample

    Since CS is still an emerging specialty, little distinguishes a Customer Success Manager (CSM) from a Customer Success Operations Manager (CS Ops) Manager. Nonetheless, a CSM's primary role is to guide customers through the sales process focusing on value proposition. Customers contact the CSM when they have issues with a product. Consequently, the CSM must have a thorough understanding of the consumer's needs and share this with the product, sales, and marketing teams.

    This is generally a senior role, so hiring managers focus on experience and achievements. Demonstrate your expertise in working with customers and any notable achievements.

    Buy Template (Word + Google Docs)   Download Resume in PDF  
    A Customer Success Manager Resume demonstrating provable experience and achievements

    Tips to help you write your Customer Success Manager resume in 2023

       Show you are a strategic planner

    Top CSMs teach customers how to use a company's products to achieve both short- and long-term goals. Not all products are used similarly, and customer usage depends on their unique needs. Identify your customers’ bigger goals and share with them ideas on how your products can help them achieve those goals.

    Show you are a strategic planner - Customer Success Manager Resume
    Expand

       Project Management skills

    CSMs work with many clients simultaneously. Knowing how to handle several projects at once is a desired qualification. Customers don't know each other, so missing a deadline because you were on another project won't really hold with them. Staying on top of your deadlines is non-negotiable.

    Also see: How To Say You Manage Employees on a Resume
    Project Management skills - Customer Success Manager Resume
    Expand

    Skills For Customer Success Manager Resumes

    Here are examples of popular skills from Customer Success Manager job descriptions that you can include on your resume.

    • Software as a Service (SaaS)
    • Strategic Partnerships
    • Cross-functional Team Leadership
    • Customer Engagement
    • Start-ups
    • Business Development
    • Zendesk
    • Customer Advocacy
    • Salesforce.com
    • DDIC
    Match Your Resume To These Skills

    Skills Word Cloud For Customer Success Manager Resumes

    This word cloud highlights the important keywords that appear on Customer Success Manager job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

    Top Customer Success Manager Skills and Keywords to Include On Your Resume

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    Customer Success Manager Resume

    Quickly jump to a section
      • Customer Success Manager Resume (+ Google Doc & PDF Downloads)
      • Skills for Customer Success Manager Resumes
      • Free Customer Success Manager Resume Review
      • Similar Customer Success Resume Templates
      • Customer Success - 2023 Resume Guide
      • All Resumes
      • Resume Action Verbs
      • Other Resume Templates

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