Highlight web-based skills and technologies
You should also demonstrate that you catch up quickly on new technologies and can communicate those concepts to team members and clients with varying knowledge constraints.
Google Docs Template #1
Implementation/Onboarding Manager Resume Sample
The Onboarding Manager sets up customers for immediate success by facilitating interaction between them and the product post-sale. If a client doesn't like the onboarding, they are likely to churn. So, good onboarding is usually the difference between customer buy-in and churn. Basically, the Onboarding Manager educates new customers, helps resolve technical problems, and smoothens the adoption of the company's products and services.
An Onboarding Manager's resume showcases their experience in identifying common onboarding difficulties and possible solutions. This resume demonstrates the applicant's ability to work well with other people to achieve organizational goals. It also highlights the job seeker's leadership skills and technical expertise in mitigating client risk, boosting employee performance, and facilitating Customer Success.
Tips to help you write your Implementation/Onboarding Manager resume in 2023
Demonstrate your organizational and coordination skills
Your ability to excel as an Onboarding Manager depends on how well you work as part of a team. The 'team' can be the clients you're onboarding, incoming CS analysts, or even fellow CS managers. Therefore, and most importantly, demonstrate how you make the team better.
Text Template #2
Implementation/Onboarding Manager Resume Sample
Your Name
Implementation/Onboarding Manager
EXPERIENCE
Resume Worded December 2019 - Present
Senior Implementation Manager
Streamlined onboarding processes by 40% by introducing an automated system, decreasing customer churn by 15% and enhancing customer experience.
Led a cross-functional team of 10+ members to execute effective business strategies, achieving a 20% boost in productivity.
Developed a data-driven implementation roadmap which resulted in 60% faster onboarding for new clients.
Successfully designed and delivered comprehensive training programs to new users, leading to a 30% increase in product adoption.
Introduced a customer feedback system that led to a 25% improvement in product customization based on customer preferences.
Coached.com January 2018 - November 2019
Implementation Specialist
Played a critical role in reducing the end-to-end onboarding time by analyzing key metrics and revising current processes.
Managed and prioritized a pipeline of 100+ customer implementation projects, completing 98% of them on schedule.
Successfully coordinated with the sales team to smoothly transition 300+ new clients a quarter.
Microsoft April 2016 - December 2017
Customer Support Analyst
Spearheaded a task force to troubleshoot common user issues, decreasing support tickets by 50%.
Implemented a feedback loop with customers, enhancing bug detection by 25%.
EDUCATION
Resume Worded Institute June 2019
Master of Business Administration (MBA) - Specialization in Information Systems
Dissertation Focus: Optimizing Software Project Implementation Procedures
Resume Worded University May 2016
Bachelor of Science in Business Information (BIS)
Coursework included: Operations Management, Strategic IT Management
Graduated Cum Laude
SKILLS
Software and Tools: MS Office, Salesforce, Trello, Jira, Asana, SAP
Project Management Methodologies: Agile, Scrum, Waterfall, PRINCE2, Six Sigma
Programming & Scripting Languages: Python(Basic), SQL(Moderate), HTML/CSS(Basic)
Systems & Data Management Platforms: Oracle, MS SQL Server, IBM Db2, MySQL, PostgreSQL
OTHER
Certifications: Certified Product Manager (CPM), Project Management Professional (PMP)
Professional Development: Advanced Project Management Course - PMI, Lean Six Sigma: Green Belt
Awards and Recognition: Microsoft ‘Above and Beyond’ Award - 2017, Coached.com ‘Star Performer’ Award - 2018, 2019
Volunteering: Mentor - Coached.com, Volunteer Organizer - Local Community Tech Meetups
Text Template #3
Onboarding Specialist Resume Sample
Your Name
Onboarding Specialist
EXPERIENCE
Coached.com June 2020 - Present
Head of Client Onboarding
Successfully reduced customer onboarding time by 45% by leveraging automated CRMs and project management software, significantly improving user experience.
Facilitated systematic customer data analysis, providing insights that increased upselling opportunities by 20%.
Devised a robust CRM database, strengthening customer portfolio structure and allowing efficient tracking of 2000+ clients.
Rolled out a comprehensive team training program, fostering a 35% improvement in service period accuracy.
Spearheaded a system integrations team to link our CRM with customer tools, boosting product adoption and usability by 40%.
Resume Worded June 2017 - May 2020
Onboarding Specialist
Conceptualized and rolled out a customer onboarding guidebook, shortening the client learning curve by 30%.
Conducted regular customer service audits leading to a 20% increase in customer retention.
Implemented a real-time client feedback interface, leading to a 15% decrease in customer issues.
Salesforce February 2015 - May 2017
Customer Success Coordinator
Spearheaded 50+ client renewal negotiations annually, maintaining a 95% success rate.
Coordinated cross-department to solve customer problems effectively, reducing issue resolution time by 30%.
EDUCATION
Resume Worded Institute May 2021
Master's Degree in Business Administration (MBA) - Emphasis on Customer Relationship Management
Placed in the top 10% of the class for academic achievement
Resume Worded University January 2015
Bachelor's Degree in Business Management
Minor in Psychology
Award: Dean's List 2013 & 2014
SKILLS
Technical Skills: Proficiency in CRM platforms, Microsoft Office (Word, Excel, PowerPoint), Data Analysis Tools (Tableau), Cloud Services
Customer Onboarding Tools: Salesforce, GreenRope, Lessonly, TalentLMS, ProProfs
Languages: English (Native), Spanish (Fluent), French (Conversational)
Project Management: Agile Scrum, Kanban, Lean Six Sigma
OTHER
Certifications: Certified Customer Success Manager – SuccessCOACHING (2021), Lean Six Sigma – Green Belt Certification (2018)
Leadership & Volunteering: Toastmasters International (2017 - 2021), Mentor - Resume Worded Company's Mentorship Program (2020 - Present)
Projects: Led the implementation of a new Customer Success Platform at Resume Worded increasing customer satisfaction by 30%
Text Template #4
Customer Success Manager Resume Sample
Your Name
Customer Success Manager
EXPERIENCE
Coached.com March 2020 - Present
Director of Customer Success
Established a novel customer health scoring system leading to a 30% increase in account renewals.
Revamped the customer service workflow, resulting in an impressive 40% decrease in customer escalations.
Implemented an AI-based chatbot that increased 24/7 customer support coverage, leading to an increase in customer satisfaction score by 35%.
Developed a robust customer segmentation model that improved the sales team's ability to provide customized solutions, enhancing revenue by 20%.
Orchestrated the development of a high-performing customer success team, which improved customer retention by 25%.
Resume Worded April 2017 - February 2020
Customer Success Manager
Launched a customer mentorship program that improved customer engagement by 30%.
Facilitated churn analysis, providing insights that reduced customer attrition rate by 15%.
Ran a cross-functional initiative that led to a streamlined and optimized customer journey, increasing user traction by 20%.
Google January 2015 - March 2017
Account Manager
Oversaw an account portfolio worth $2M annually, maintaining a 99% customer satisfaction rating.
Monitored and resolved 80+ client inquiries per week, maintaining a 95% resolution rate within a 24-hour window.
EDUCATION
Resume Worded Academic Center June 2016
Master of Business Administration - Marketing
Ranked in the top 10% of all graduates
Resume Worded University May 2014
Bachelor of Commerce - Business Management
GPA: 3.8/4.0, Specialized in Consumer Behavior
Awards: Awarded the Dean's Excellence Scholarship for outstanding academic performance
SKILLS
Customer Service Tools: Salesforce, Zendesk, Hootsuite, Intercom, LiveChat, UserVoice
CRM Software: HubSpot, Zoho, Monday.com, Pipedrive, DialPad, Freshsales
Software: Microsoft Office Suite (Expert), Google Suite (Proficient), Slack, Trello
Languages: English (Native), Spanish (Fluent), French (Conversational)
OTHER
Certifications: HubSpot Inbound Marketing Certification, Certified Customer Success Manager (SuccessCoaching)
Leadership & Volunteering: Co-chair of the local chapter of Customer Success Association, Volunteer at Food Bank for two years
Projects: Led a successful implementation of Salesforce CRM at Resume Worded, improving team productivity by 30%
Text Template #5
Customer Implementation Associate Resume Sample
Your Name
Customer Implementation Associate
EXPERIENCE
Resume Worded June 2019 - Present
Client Implementation Lead
Masterminded a standardized client onboarding template, reducing implementation errors by 30%.
Established an effective cross-department communication system, increasing project completion rate by 25%.
Pioneered a proactive implementation tracking approach, which resulted in a 35% decrease in turnout time.
Orchestrated client-focused training, resulting in a 20% increase in product understanding and use.
Led a comprehensive implementation review initiative that identified and resolved potential bottlenecks, increasing team efficiency by 15%.
Coached.com October 2017 - May 2019
Customer Implementation Associate
Initiated a client-customized onboarding approach, increasing customer satisfaction by 20%.
Conducted trend and data analyses that resulted in better project scope estimation, reducing project overflow by 15%.
Implemented a post-project feedback system, improving future project planning and accuracy by 10%.
Facebook February 2016 - September 2017
Customer Support Officer
Introduced a centralized database that reduced customer response time by 30%.
Handled 100+ customer inquiries daily, maintaining a mean customer satisfaction score of 4.8/5.
EDUCATION
Resume Worded Academic Center July 2019
Master of Business Administration (MBA)
Specialization in Operational Management
Resume Worded University February 2016
Bachelor of Science - Information Technology
Emphasis on Database Management
Awarded: Beta Gamma Sigma Business Honor (Top 10% of class)
SKILLS
Technical Skills: Project Management Software (MS Project, Basecamp), SQL, Python
Database Management: Oracle, MySQL, MongoDB, Apache Cassandra
Customer Support Tools: Zendesk, Live Chat, Freshdesk
Languages: English (Native), Spanish (Conversational), French (Basic)
OTHER
Certifications: Certified Project Management Professional (PMP), Certified MySQL Database Administrator
Leadership & Volunteering: Mentor at Resume Worded Mentoring Program, Volunteer at Local Food Bank
Projects: Led team in developing a customer implementation strategy for a major e-commerce client, resulting in a 20% increase in customer satisfaction rates
Achievements: Employee of the Month at Coached.com (May 2019), Recognized for 'Outstanding Customer Support' at Facebook (February 2017)
Text Template #6
Client Onboarding Lead Resume Sample
Your Name
Client Onboarding Lead
EXPERIENCE
Coached.com January 2020 - Present
Head of Client Onboarding
Implemented a tier-based onboarding system which reduced the onboarding time for high priority clients by 40%.
Spearheaded the creation of a digital client resource center, which increased product usage by 35%.
Led weekly cross-department meetings to ensure alignment in transitioning newly acquired clients, bolstering customer loyalty by 20%.
Instituted a success matrix to track client satisfaction, contributing to a 15% reduction in customer churn.
Created a robust onboarding assessment process, which led to a 25% increase in successful client implementations.
Resume Worded May 2017 - December 2019
Client Onboarding Lead
Expedited the client onboarding process by 30% through the successful rollout of a customized CRM.
Initiated data-driven client satisfaction analysis to inform company decisions and policies resulting in increased customer retention by 20%.
Organized and led product training webinars for over 500 customers, increasing user competence by 15%.
Adobe March 2015 - April 2017
Account Coordinator
Sustained 200+ client relationships while maintaining a 95% client satisfaction rate.
Spearheaded the rollout of an AI chat feature, enhancing account accessibility for clients and improving overall service experience.
EDUCATION
Resume Worded Institute December 2019
Certified Client Leadership Course
Award: Top Performer (Highest scorer among participants)
Resume Worded University May 2015
Master of Business Administration(MBA) - Customer Relationship Management
Specialized in Client Onboarding and retention techniques
SKILLS
Client Management: Client Onboarding, Account Coordination, CRM Software Mastery, Stakeholder Interactions, Cross-functional Communications
Technical Skills: Microsoft Office Suite, Adobe Suite, Project Management tools, Salesforce, MS Dynamics
Languages: English (Native), German (Conversational), French (Basic)
OTHER
Certifications: Professional Certificate in Team Leadership from Coursera (2019), Revenue Management Certification from eCornell (2017)
Projects: Lead onboarding project for Adobe's largest account to date, resulted in a seamless transition and 98% client satisfaction rating
Leadership & Volunteering: Mentor for new hires at Coached.com, Volunteer Coach for non-profit organization teaching professional skills to underprivileged youth
Skills For Implementation/Onboarding Manager Resumes
Here are examples of popular skills from Implementation/Onboarding Manager job descriptions that you can include on your resume.
- Cross-functional Team Leadership
- Strategy
- Strategic Partnerships
- Business Development
- Customer Relationship Management (CRM)
- Enterprise Software
- Zendesk
- Customer Support
- Account Management
- Customer Experience Management
Skills Word Cloud For Implementation/Onboarding Manager Resumes
This word cloud highlights the important keywords that appear on Implementation/Onboarding Manager job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.
Similar Resume Templates
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