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Manager Of Customer Success

Improve your resume's success rate by using these Manager Of Customer Success skills and keywords.

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Manager Of Customer Success
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Manager Of Customer Success Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Manager Of Customer Success job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Software as a Service (SaaS)
  • Customer Retention
  • Salesforce.com
  • Customer Relationship Management (CRM)
  • Account Management
  • Customer Experience
  • Enterprise Software
  • Customer Engagement
  • Strategy
  • Cloud Computing
  • DDIC
  • Customer Experience Management
  • Renewals
  • Strategic Partnerships
  • Customer Advocacy
  • Customer Support
  • Start-ups
  • Business Development
  • Zendesk
  • Cross-functional Team Leadership
    •   Show full list

Resume Skills: Customer Success Tools

  • Gainsight
  • Totango
  • ChurnZero
  • ClientSuccess
  • Planhat
  • Amity
  • Intercom
  • Hubspot
  • Zendesk
  • Salesforce
  • GainSight

Resume Skills: CRM Software

  • Salesforce
  • InfusionSoft
  • Zoho
  • Microsoft Dynamics
  • Hubspot
  • Pipedrive

Resume Skills: Data Analytics

  • Tableau
  • Looker
  • Google Analytics
  • Excel
  • SQL
  • Microsoft Power BI

Resume Skills: Project Management

  • Asana
  • Slack
  • Trello
  • MS Project
  • Basecamp
  • JIRA
  • Agile
  • Scrum
  • Confluence

Resume Skills: Computer

  • MS Office Suite
  • Salesforce
  • Zendesk
  • Trello

Resume Skills: Customer Relationship Management

  • CRM Software Implementation
  • Customer Retention Strategies
  • Cross-Selling and Up-Selling Techniques
  • Strategic Customer Engagement

Resume Skills: Reporting and Analysis

  • Google Analytics
  • Customer Feedback Analysis
  • SQL Database Querying
  • SurveyMonkey

Resume Skills: Communication Platforms

  • Slack
  • Jira
  • Asana
  • Zoom

Resume Skills: Languages

  • English
  • Spanish
  • French
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Sample Manager Of Customer Success Resume: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Manager of Customer Success
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com May 2021 - Present
Manager of Customer Success
Orchestrated a 45% increase in customer retention by implementing data-infused customer engagement strategies.
Lead a cross-functional team of 30+ members, successfully implementing enterprise software solutions to enhance customer experience.
Implemented advanced Salesforce to streamline customer relationship management, improving response times by 78%.
Worked with business development, increased client portfolio value by 20% in 18 months.
Integrated SaaS solutions into our systems efficiently, facilitating a 50% increase in business productivity.
Resume Worded January 2019 - April 2021
Senior Customer Success Specialist
Launched a customer advocacy program that boosted customer satisfaction rate by 35%
Initiated and maintained strategic partnerships leading to an increase in clientele by 35%
Used Zendesk in customer support, reducing ticket resolution time by 60%
Microsoft July 2017 - December 2018
Customer Success Specialist
Implemented customer experience management strategies leading to increased customer retention by 25%.
Utilized cloud computing to streamline customer interactions, enhancing overall customer experience.
EDUCATION
Resume Worded Academic Center December 2018
Master of Business Administration (MBA) - Customer Success Management
Coursework included Customer Relationship Management, Business Development, Customer Retention Strategies
Resume Worded University June 2017
Bachelor of Business Administration (BBA) - Marketing
Minors in Data Analysis and Business Law
Dean's List 2015-2017 (Top 10%)
SKILLS
Customer Success Tools: Gainsight, Totango, ChurnZero, ClientSuccess, Planhat, Amity
CRM Software: Salesforce, InfusionSoft, Zoho, Microsoft Dynamics, Hubspot, Pipedrive
Data Analytics: Tableau, Looker, Google Analytics, Excel, SQL, Microsoft Power BI
Project Management: Asana, Slack, Trello, MS Project, Basecamp, JIRA
OTHER
Certifications: Certified Customer Success Manager (CCSM), Certified in Google Analytics, MS Excel Expert Certification
Leadership & Volunteering: Coached Non-Profit Customer Success Group (Volunteer, Mentor to 10+ new CS Professionals)
Awards: Coached.com Customer Success Manager of the Year (2022)
Projects: Developed and implemented customer success portal for Resume Worded, leading to 10% increase in customer retention
Your Name
Senior Customer Success Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded January 2021 - Present
Senior Customer Success Specialist
Managed renewals process efficiently to secure over $20M in annual revenue.
Developed a customer advocacy program that led to a 30% increase in customer loyalty.
Formulated SaaS integration strategy, increasing team efficiency by 45%
Promoted new start-ups, generating $5M in additional revenue annually.
Successfully led Salesforce.com use for CRM across clients, improving account management processes by 40%.
Coached.com August 2017 - December 2020
Customer Success Specialist
Oversaw customer engagement strategies, increasing customer satisfaction rate by 25%
Optimized customer relationship management through Salesforce, achieving an increase of 20% in customer retention.
Contributed to business development by expanding customer base by 15%.
IBM January 2015 - July 2017
Customer Success Associate
Upgraded usage of DDIC in handling customer inquiries, leading to 30% quicker response times.
Spearheaded enterprise software solutions, resulting in a 10% boost in customer satisfaction.
EDUCATION
Resume Worded Institute June 2020
Certification in Customer Success Management
Part-time course aligned with professional schedule at Coached.com
Resume Worded University May 2015
MBA - Marketing
Concentrations in Customer Service and Marketing Analytics
SKILLS
Computer Skills: MS Office Suite (Expert), Salesforce (Advanced), Zendesk (Advanced), Trello (Intermediate)
Customer Relationship Management: CRM Software Implementation, Customer Retention Strategies, Cross-Selling and Up-Selling Techniques, Strategic Customer Engagement
Reporting and Analysis: Google Analytics, Customer Feedback Analysis, SQL Database Querying, SurveyMonkey
Communication Platforms: Slack (Advanced), Jira (Intermediate), Asana (Intermediate), Zoom (Expert)
OTHER
Certifications: HubSpot Inbound Marketing Certification (2018), ITIL Service Design Certification (2017)
Leadership & Volunteering: Co-chair, Annual Customer Summit at Resume Worded, Big Brothers Big Sisters Volunteer (2016-2018)
Professional Development: Attended ‘Customer Success Without Borders’ conference (2019), Member of 'Customer Experience Professionals Association' (Since 2017)
Awards & Recognitions: ‘Customer Service Champion’ Award at Coached.com (2018, 2019), 'Customer-Centric Star' at IBM (2016)
Your Name
Head of Customer Success
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded August 2020 - Present
Head of Customer Success
Direct a team of 50+, implementing strategic initiatives to increase customer satisfaction by 40%
Successfully scaled use of Zendesk in customer support dealing with over 500 tickets per day.
Established key strategic partnerships, generating an additional $10M in annual revenue.
Lead cloud computing initiatives, resulting in 30% faster customer database access.
Reduced quarterly customer churn by 20% using targeted retention strategies.
Microsoft February 2017 - July 2020
Manager of Customer Success
Improved overall customer experience via CRM: Salesforce.com, leading to an increase of 35% in customer loyalty.
Managed SaaS integration that upped productivity by 25% and reduced operational costs by 15%.
Led renewal processes effectively, retaining $30M in annual contracts.
IBM June 2015 - January 2017
Senior Customer Success Specialist
Implemented customer experience management techniques, increasing customer retention by 15%.
Utilized enterprise software solutions to improve customer relationship efficiency by 20%.
EDUCATION
Resume Worded Academic Center May 2015
Master of Business Administration - Customer Success Management
Focused on current trends in customer retention and success management
Resume Worded University May 2010
Bachelor of Science - Marketing
Minors in Psychology and Communication Studies
SKILLS
Customer Success Tools: Intercom, Hubspot, Zendesk, Salesforce, GainSight, Totango
Project Management: Agile, Scrum, JIRA, Confluence
Data Analytics: Tableau, Looker, SQL, Excel
Languages: English (Native), Spanish (Conversational), French (Basic)
OTHER
Certifications: Certified Customer Success Manager - SuccessCOACHING, Certified Lean Six Sigma Green Belt
Leadership & Volunteering: Big Brothers Big Sisters (Volunteer), Toastmasters International (Member)
Awards: Microsoft Customer Success Excellence Award 2019, IBM Customer Centricity Award 2016
Courses: Advanced Excel Training - GoSkills, Customer Acumen - Skillsoft

Compare Your Resume To These Manager Of Customer Success Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

How do I add skills to a Manager Of Customer Success resume?

1
Review the job posting closely.

Go through the Manager Of Customer Success posting you're applying to, and identify hard skills the company is looking for. For example, skills like Customer Experience, Account Management and Enterprise Software are possible skills. These are skills you should try to include on your resume.

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2
Add industry skills like Customer Engagement and Salesforce.com.

Add other common skills from your industry - such as Customer Retention, Customer Relationship Management (CRM) and Software as a Service (SaaS) - into your resume if they're relevant.

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3
Add skills into your work experience.

Incorporate skills - like Strategy, Start-ups and DDIC - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

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4
Show examples of where you trained people.

On Manager Of Customer Success resumes, you should give specific accomplishments that involve you training others, whether that's in your team or other stakeholders.

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5
Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on a Manager Of Customer Success resume, so try to include any examples of where you led a project or managed other people.

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6
Use the exact job title.

Try to add the exact job title, Manager Of Customer Success, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

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Word Cloud for Manager Of Customer Success Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Manager Of Customer Success job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Manager Of Customer Success Skills and Keywords to Include On Your Resume

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Manager Of Customer Success Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Entry Level Customer Service Representative

Entry Level Customer Service Representative Resume Sample
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Resume Example
Director of Customer Service

Director of Customer Service Resume Sample
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Resume Example
Customer Success Analyst

Customer Success Analyst Resume Sample
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Resume Example
Customer Success Manager

Customer Success Manager Resume Sample
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Resume Example
Customer Success Operations Manager

Customer Success Operations Manager Resume Sample
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Resume Example
Retail Customer Service Rep

Retail Customer Service Rep Resume Sample
Go to Resume Page

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Frequently Asked Questions

What hard skills should you include on a Manager Of Customer Success resume?

On top Manager Of Customer Success resumes, skills like Software as a Service (SaaS), Customer Retention, Salesforce.com, Customer Relationship Management (CRM), Account Management, Customer Experience, Enterprise Software and Customer Engagement appear most often.

Depending on the exact role you're applying to, skills like DDIC, Start-ups, Zendesk, Customer Support and Strategy can also be effective keywords to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

© 2023 Resume Worded. All rights reserved.

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