Customer Service Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Customer Service job postings. In other words, these are the most sought after skills by recruiters and hiring managers. So try to include them on your resume where possible.

Remember that every job is different. Instead of including all these keywords on your resume, identify the keywords most relevant to the job you're applying to and include those. Use the free Targeted Resume tool to help with this.

  • Customer Service
  • Sales
  • Microsoft Access
  • Teamwork
  • Customer Satisfaction
  • Transportation
  • Negotiation
  • International Logistics
  • Customer Relationship Management (CRM)
  • Logistics Management
  • Supply Chain Management
  • Marketing
  • Management
  • Social Media
  • Export
  • Customer Support
  • Customer Service Management
  • Communication
  • Business Strategy
  • Freight
  • Team Leadership
  • Operations Management
  • Customer Experience
  • Team Building
  • Leadership
  • Banking
  • Business Development
  • Credit
  • Project Management
  • Retail Banking
  • Technical Support
  • Zendesk
  • Troubleshooting
  • Account Management
  • Contact Centers
  • IT Outsourcing
  • IT Service Management
  • Data Entry
  • IT Recruitment
  • Time Management
  • Phone Etiquette
  • Teaching
  • Aviation
  • Supervisory Skills
  • Problem Solving
  • Public Speaking
  • Credit Cards
  • Financial Services
  • Mortgage Lending
  •   Show full list

  Where on my resume do I add these buzzwords?

Try to add these keywords directly into your resume's work experiences. Alternatively, you can also include a Skills section where you can list your technical skills in order of your proficiency.

Oh and one more thing! It goes without saying, but only include these technical skills or keywords into your resume if you actually have experience with them.

Compare Your Resume To These Customer Service Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

How do I add skills to a Customer Service resume?

Review the job posting closely.

Go through the Customer Service posting you're applying to, and identify hard skills the company is looking for. For example, skills like Transportation, Customer Service and Sales are possible skills. These are skills you should try to include on your resume.

Add industry skills like Teamwork and Negotiation.

Add other common skills from your industry - such as International Logistics, Customer Satisfaction and Microsoft Access - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Troubleshooting, Jira and Teaching - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Emphasize your communication skills.

Communication is often an important component of the role of a Customer Service, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

Use the exact job title.

Try to add the exact job title, Customer Service, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Customer Service Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Customer Service Representative

Resume Example
Customer Service Manager

Resume Example
Customer Service Supervisor

Resume Example
Entry Level Customer Service Representative

Resume Example
Director of Customer Service

Resume Example
Field Service Technician

Word Cloud for Customer Service Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Service job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Customer Service Skills and Keywords to Include On Your Resume

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Frequently Asked Questions

What skills should you add to a Customer Service resume?

The most common skills and keywords we found on Customer Service resumes and job postings were Customer Service, Sales, Microsoft Access, Teamwork, Customer Satisfaction, Transportation, Negotiation and International Logistics.

Skills like Troubleshooting, Teaching, Jira, Technical Support and Customer Relationship Management (CRM) also appeared on related job postings.

What are the differences in resume skills between a Customer Support Representative and a Customer Support Analyst?

If you are writing a Customer Support Representative resume, try to emphasize skills like Customer Support, Zendesk, Technical Support, Troubleshooting,, Contact Centers, Customer Experience and Data Entry.

Similarly, if you are writing a Customer Support Analyst resume, emphasize skills like Active Directory, Windows, Software Documentation, Networking, Windows 7, Microsoft SQL Server and Computer Hardware.

What are good resume skills to include for different Customer Service roles and job titles?

Depending on the specific role you apply to, you may need to emphasize different skill sets. Here are a few examples:

  • Customer Support Analyst: Technical Support, Troubleshooting, Customer Support, Active Directory and Windows
  • Customer Support Representative: Zendesk,, Contact Centers, Customer Experience and Data Entry
  • Customer Success Associate: Multiple Listing Service, Software as a Service (SaaS), Customer Relationship Management (CRM), Pay Per Click (PPC) and Account Management

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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