Customer Service Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Customer Service job postings. In other words, these are the most sought after skills by recruiters and hiring managers. So try to include them on your resume where possible.

Remember that every job is different. Instead of including all these keywords on your resume, identify the keywords most relevant to the job you're applying to and include those. Use the free Targeted Resume tool to help with this.

  • Customer Service
  • Sales
  • Microsoft Access
  • Teamwork
  • Customer Satisfaction
  • Transportation
  • Negotiation
  • International Logistics
  • Customer Relationship Management (CRM)
  • Logistics Management
  • Supply Chain Management
  • Marketing
  • Management
  • Social Media
  • Export
  • Customer Support
  • Customer Service Management
  • Communication
  • Business Strategy
  • Freight
  • SAP Products
  • Customer Experience
  • SAP ERP
  • Customer-focused Service
  • Account Management
  • Project Management
  • Time Management
  • Team Leadership
  • Leadership
  • Problem Solving
  • Research
  • Teaching
  • Public Speaking
  • Strategic Planning
  • Organization Skills
  • Sales Management
  • Adobe Photoshop
  • Coaching
  • Business-to-Business (B2B)
  • Banking
  • Phone Etiquette
  • Interpersonal Skills
  • Team Building
  • Administration
  • Customer Contact
  • Technical Support
  • Customer Service Operations
  • Business Process Outsourcing (BPO)
  • Operations Management
  • Contact Centers
  •   Show full list

  Where on my resume do I add these buzzwords?

Try to add these keywords directly into your resume's work experiences. Alternatively, you can also include a Skills section where you can list your technical skills in order of your proficiency.

Oh and one more thing! It goes without saying, but only include these technical skills or keywords into your resume if you actually have experience with them.

Word Cloud for Customer Service Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Service job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Customer Service Skills and Keywords to Include On Your Resume

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Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

Get a Free Resume Review

Most resumes get auto-rejected because of small, simple errors. These errors are easy to miss but can be costly in your job search.

If you want to make sure your resume is error-free, upload it to Score My Resume for a free resume review. You'll get a score so you know where your resume stands, as well as actionable feedback to improve it.

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