Skill Profile

Customer Service

Improve your resume's success rate by using these Customer Service skills and keywords.

Looking for keywords for a specific job? Search for your job title here.

© 2023 Resume Worded. All rights reserved.

Customer Service Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Customer Service job postings. In other words, these are the most sought after skills by recruiters and hiring managers. So try to include them on your resume where possible.

Remember that every job is different. Instead of including all these keywords on your resume, identify the keywords most relevant to the job you're applying to and include those. Use the free Targeted Resume tool to help with this.

Customer Service
Sales
Microsoft Access
Teamwork
Customer Satisfaction
Transportation
Negotiation
International Logistics
Customer Relationship Management (CRM)
Logistics Management
Supply Chain Management
Marketing
Management
Social Media
Export
Customer Support
Customer Service Management
Communication
Business Strategy
Freight
Team Leadership
Operations Management
Customer Experience
Team Building
Leadership
Banking
Business Development
Credit
Project Management
Retail Banking
Technical Support
Zendesk
Troubleshooting
Salesforce.com
Account Management
Contact Centers
IT Outsourcing
IT Service Management
Data Entry
IT Recruitment
Time Management
Phone Etiquette
Teaching
Aviation
Supervisory Skills
Problem Solving
Public Speaking
Credit Cards
Financial Services
Mortgage Lending

Show full list

Where on my resume do I add these buzzwords?

Try to add these keywords directly into your resume's work experiences. Alternatively, you can also include a Skills section where you can list your technical skills in order of your proficiency.

Oh and one more thing! It goes without saying, but only include these technical skills or keywords into your resume if you actually have experience with them.

Compare Your Resume To These Customer Service Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Match Your Resume

How do I add skills to a Customer Service resume?

Review the job posting closely.

Go through the Customer Service posting you're applying to, and identify hard skills the company is looking for. For example, skills like Transportation, Customer Service and Sales are possible skills. These are skills you should try to include on your resume.

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Add industry skills like Teamwork and Negotiation.

Add other common skills from your industry - such as International Logistics, Customer Satisfaction and Microsoft Access - into your resume if they're relevant.

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Add skills into your work experience.

Incorporate skills - like Troubleshooting, Jira and Teaching - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

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Emphasize your communication skills.

Communication is often an important component of the role of a Customer Service, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

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Use the exact job title.

Try to add the exact job title, Customer Service, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

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Customer Service Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Customer Service Representative

Customer Service Representative Resume Sample

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Download this resume template

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Overview

When applying for a customer service role, it’s important to show the recruiter that you have the required skills and knowledge for the job. You should highlight work experience that is relevant for the role, like in the given resume, which includes three instances of past work experience in a customer service capacity. It’s okay if you don’t have over 8 years of experience in customer service -- you can also highlight your experience in your skills and in your education section.

Tips on why this template works

Strong action verbs and tangible results in customer support

The first bullet of each section has a strong action verb accompanied by a measurable outcome, i.e. “exceeded sales target by 18%”, “achieved a 100% customer approval”, and “greeted 100+ daily guests”. These bullets clearly communicate that the applicant is not only well-versed in customer service, but that they can deliver results that are beneficial to the company. You should include as many numerical examples like these as you can, since hiring managers often skim resumes for such measures of proof.

Also see: Effective Action Verbs for your Resume

Strong action verbs and tangible results in customer support - Customer Service Representative Resume

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Education and skills related to customer support fields

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills. They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one. Try to list out all the qualities you can think of that a good customer service representative would have and highlight them in your resume. For example, this applicant highlights a very important skill -- communication -- showing that they received an M.S. in Communications and a Minor in Public Speaking. They also highlight their skill in Customer Satisfaction. What other customer service skills can you see that they highlight?

Also see: How to List Your Education on a Resume

Education and skills related to customer support fields - Customer Service Representative Resume

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Resume Example
Customer Service Manager

Go to Resume Page

Download this resume template

Get Template (Word + Google Docs)

Overview

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

Tips on why this template works

Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

Also see: Recruiter View: How To Show Leadership Skills on Your Resume

Leadership-oriented work experience, essential for customer service managers - Customer Service Manager Resume

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Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Also see: How To Use the STAR Method To Write the Perfect Resume

Detailed bullet points with measurable results, using metrics core to customer support - Customer Service Manager Resume

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Resume Example
Customer Service Supervisor

Customer Service Supervisor Resume Sample

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Download this resume template

Get Template (Word + Google Docs)

Overview

A customer service supervisor plays a key role in the smooth and successful execution of customer service operations. Typically, a customer service supervisor is one level lower than a customer service manager, and with experience may eventually be promoted to that role. Thus, this job often includes some budding responsibilities that you might expect from a manager, including recruiting, training, and general involvement in the ongoing development of the customer service team.

Tips on why this template works

Includes management skills, core to customer support teams

Because a customer service supervisor involves a sizable amount of management and supervisory responsibilities, you should call out experiences you’ve had in the workplace where you have utilized such skills. Try to think of times in the past where you’ve demonstrated admirable leadership qualities, whether it’s coaching staff, ensuring employee satisfaction, or juggling multiple stakeholders in tricky situations. In this resume, the applicant highlights that they “coached, motivated and counselled staff of 30+ employees”.

Also see: How To Say You Manage Employees on a Resume

Includes management skills, core to customer support teams - Customer Service Supervisor Resume

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Promotions and awards demonstrate past success and track record

A great way to stand out from the crowd is to highlight your unique accomplishments and achievements. Perhaps you’ve been promoted ahead of the typical cycle at a role, or you’ve been recognized by your superiors for your superb work ethic and dedication. Any sort of award or outstanding advancement through an organization, even in non-customer service capacities, can communicate to the hiring manager that you’re a fantastic employee. In this template, the applicant notes such promotions and awards (e.g. Awarded ‘Employee of the Year’ consecutively for 2 years; Promoted after 8 months...ahead of schedule by 16 months).

Also see: How to Show Promotions on Your Resume

Promotions and awards demonstrate past success and track record - Customer Service Supervisor Resume

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Overview

The Director of Customer Service is a highly ranked position in the customer service team, and commands a large scope of responsibility for the organization’s implementation of customer service initiatives and execution of strategic imperatives. Accordingly, this position requires excellent business judgment, fantastic management skills, and strong decision-making abilities. It is essential to showcase evidence that you have such expertise by including detailed descriptions of your experience in customer service related positions, as well as evidence of your technical skills, specifically those needed to facilitate operational management.

Tips on why this template works

Strong work experience section, with evidence of management-level customer support experience

A detailed history of work experience in customer service is one of the most important parts of your resume when applying for a Director level role. Notice that the applicant uses strong action verbs as well as quantitative accomplishments throughout the bullet points under each role. Recruiters must be able to quickly skim your resume and obtain a picture of someone who has the expertise required for providing the strategic direction and knowhow to deliver high quality customer service and execute on standard policies and procedures.

Also see: How To Say You Manage Employees on a Resume

Strong work experience section, with evidence of management-level customer support experience - Director of Customer Service Resume

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Technical skills, to help you get past Applicant Tracking Systems

As a Director of Customer Service, simply including your experience in working with customers might not showcase the necessary skills you need to qualify for the job. That’s why it’s important to emphasize your technical abilities with specific platforms such as Zendesk / HelpScout or Salesforce, or even with customer relationship management (CRM) systems. This also helps you get past ATS, or resume screeners, which may auto-reject your resume if you don't have the right skills on your resume.

Also see: How to Write An ATS Resume

Technical skills, to help you get past Applicant Tracking Systems - Director of Customer Service Resume

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Resume Example
Field Service Technician

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Word Cloud for Customer Service Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Service job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Customer Service Skills and Keywords to Include On Your Resume

Browse Jobs in this Category

Customer Service Specialist

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Customer Service Manager

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Customer Support Specialist

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Customer Service Supervisor

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Customer Service Advisor

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Customer Support Representative

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Customer Support Analyst

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Customer Success Associate

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Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual Customer Service recruiter sees it. For free.

Frequently Asked Questions

What skills should you add to a Customer Service resume?

The most common skills and keywords we found on Customer Service resumes and job postings were Customer Service, Sales, Microsoft Access, Teamwork, Customer Satisfaction, Transportation, Negotiation and International Logistics.

Skills like Troubleshooting, Teaching, Jira, Technical Support and Customer Relationship Management (CRM) also appeared on related job postings.

What are the differences in resume skills between a Customer Support Representative and a Customer Support Analyst?

If you are writing a Customer Support Representative resume, try to emphasize skills like Customer Support, Zendesk, Technical Support, Troubleshooting, Salesforce.com, Contact Centers, Customer Experience and Data Entry.

Similarly, if you are writing a Customer Support Analyst resume, emphasize skills like Active Directory, Windows, Software Documentation, Networking, Windows 7, Microsoft SQL Server and Computer Hardware.

What are good resume skills to include for different Customer Service roles and job titles?

Depending on the specific role you apply to, you may need to emphasize different skill sets. Here are a few examples:

Customer Support Analyst: Technical Support, Troubleshooting, Customer Support, Active Directory and Windows
Customer Support Representative: Zendesk, Salesforce.com, Contact Centers, Customer Experience and Data Entry
Customer Success Associate: Multiple Listing Service, Software as a Service (SaaS), Customer Relationship Management (CRM), Pay Per Click (PPC) and Account Management

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

Resume Worded | Skill Profile

Skill Profile

Customer Service

Improve your resume's success rate by using these Customer Service skills and keywords.

Contents

Looking for keywords for a specific job? Search for your job title here.

© 2023 Resume Worded. All rights reserved.

Customer Service Resume Keywords and Skills (Hard Skills)

Where on my resume do I add these buzzwords?

Compare Your Resume To These Customer Service Skills (ATS Scan)

How do I add skills to a Customer Service resume?

Customer Service Resume Templates

Resume Example
Customer Service Representative

Resume Example
Customer Service Manager

Resume Example
Customer Service Supervisor

Resume Example
Entry Level Customer Service Representative

Resume Example
Director of Customer Service

Resume Example
Field Service Technician

Word Cloud for Customer Service Skills & Keywords

Browse Jobs in this Category

Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual Customer Service recruiter sees it. For free.

Frequently Asked Questions

What skills should you add to a Customer Service resume?

What are the differences in resume skills between a Customer Support Representative and a Customer Support Analyst?

What are good resume skills to include for different Customer Service roles and job titles?

Target your Resume to a Job Description

© 2023 Resume Worded. All rights reserved.

Resume Worded | Skill Profile

Skill Profile

Customer Service

Improve your resume's success rate by using these Customer Service skills and keywords.

Contents

Looking for keywords for a specific job? Search for your job title here.

© 2023 Resume Worded. All rights reserved.

Customer Service Resume Keywords and Skills (Hard Skills)

Where on my resume do I add these buzzwords?

Compare Your Resume To These Customer Service Skills (ATS Scan)

How do I add skills to a Customer Service resume?

Customer Service Resume Templates

Resume Example Customer Service Representative

Download this resume template

Overview

Tips on why this template works

Strong action verbs and tangible results in customer support

Education and skills related to customer support fields

Resume Example Customer Service Manager

Download this resume template

Overview

Tips on why this template works

Leadership-oriented work experience, essential for customer service managers

Detailed bullet points with measurable results, using metrics core to customer support

Resume Example Customer Service Supervisor

Download this resume template

Overview

Tips on why this template works

Includes management skills, core to customer support teams

Promotions and awards demonstrate past success and track record

Resume Example Entry Level Customer Service Representative

Download this resume template

Overview

Tips on why this template works

Put your education at the top for entry-level roles

Relevant experience, skills, and projects highlighting transferrable customer support skills

Resume Example Director of Customer Service

Download this resume template

Overview

Tips on why this template works

Strong work experience section, with evidence of management-level customer support experience

Technical skills, to help you get past Applicant Tracking Systems

Resume Example Field Service Technician

Download this resume template

Overview

Tips on why this template works

Demonstrate growth in your service technician promotions

Use numbers to demonstrate the impact you had as a service technician

Word Cloud for Customer Service Skills & Keywords

Browse Jobs in this Category

Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual Customer Service recruiter sees it. For free.

Frequently Asked Questions

What skills should you add to a Customer Service resume?

What are the differences in resume skills between a Customer Support Representative and a Customer Support Analyst?

What are good resume skills to include for different Customer Service roles and job titles?

Target your Resume to a Job Description

© 2023 Resume Worded. All rights reserved.

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Resume Example
Customer Service Representative

Resume Example
Customer Service Manager

Resume Example
Customer Service Supervisor

Resume Example
Entry Level Customer Service Representative

Resume Example
Director of Customer Service

Resume Example
Field Service Technician