Customer Service Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Customer Service job postings. In other words, these are the most sought after skills by recruiters and hiring managers. So try to include them on your resume where possible. Go to the Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all these keywords on your resume, identify the keywords most relevant to the job you're applying to and include those. Use the free Targeted Resume tool to help with this.

Choose a category
  • Customer Service
  • Sales
  • Microsoft Access
  • Teamwork
  • Customer Satisfaction
  • Transportation
  • Negotiation
  • International Logistics
  • Customer Relationship Management (CRM)
  • Logistics Management
  • Supply Chain Management
  • Marketing
  • Management
  • Social Media
  • Export
  • Customer Support
  • Customer Service Management
  • Communication
  • Business Strategy
  • Freight
  • Team Leadership
  • Operations Management
  • Customer Experience
  • Team Building
  • Leadership
  • Banking
  • Business Development
  • Credit
  • Project Management
  • Retail Banking
  • Technical Support
  • Zendesk
  • Troubleshooting
  • Salesforce.com
  • Account Management
  • Contact Centers
  • IT Outsourcing
  • IT Service Management
  • Data Entry
  • IT Recruitment
  • Time Management
  • Phone Etiquette
  • Teaching
  • Aviation
  • Supervisory Skills
  • Problem Solving
  • Public Speaking
  • Credit Cards
  • Financial Services
  • Mortgage Lending
  • Jira
  • Active Directory
  • Windows
  • Software Documentation
  • Networking
  • Windows 7
  • Microsoft SQL Server
  • Computer Hardware
  • SQL
  • Software as a Service (SaaS)
  • Databases
  • Business Analysis
  • Windows Server
  • Windows XP
  • Multiple Listing Service
  • Pay Per Click (PPC)
  • Customer Retention
  • Digital Marketing
  • Google Ads
  • Lead Generation
  • Google Analytics
  •   Show full list

Resume Skills: Customer Service Tools

  • Salesforce
  • Zoho CRM
  • Freshdesk
  • Zendesk Support
  • Hubspot CRM
  • Intercom
  • Zendesk
  • LiveChat
  • Slack
  • Zoho

Resume Skills: Communication Tools

  • Slack
  • Trello
  • MS Teams
  • Zendesk Chat
  • LiveAgent

Resume Skills: Data Analysis

  • MS Excel
  • Google Sheets
  • Tableau
  • Google Analytics
  • Salesforce
  • SQL
  • SPSS
  • Excel

Resume Skills: Languages

  • English
  • Spanish
  • Italian

Resume Skills: Product Knowledge

  • Software solutions
  • Banking products
  • E-commerce
  • Retail management

Resume Skills: Client Support Tools

  • Zendesk
  • LiveChat
  • Jira
  • Slack
  • Microsoft Office Suite

Resume Skills: Sales Techniques

  • Cross-selling
  • Upselling
  • Consultative selling
  • Relationship-selling

Resume Skills: Project Management Tools

  • Asana
  • Trello
  • JIRA
  • Microsoft Project

Resume Skills: Language Proficiency

  • English
  • Spanish
  • French
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Customer Service Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Customer Service Resume: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Customer Service Professional
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded June 2019 - Present
Customer Service Manager
Implemented comprehensive CRM strategies, resulting in an increased customer retention rate by 23% over 18 months.
Coordinated a team of 15 customer service representatives, improving team efficiency by 35% through effective management techniques and regular training.
Spearheaded a new marketing initiative that increased brand visibility and customer engagement by 30% within the first year.
Led the business strategy for improving customer service operations, scaling down issue-resolution time by 40%.
Enhanced company's social media engagement via proactive customer service, boosting positive online reviews by 50%.
Coached.com Jan 2016 - May 2019
Customer Support Specialist
Introduced measurable CRM policies, increasing overall satisfaction rate from 79% to 92% within three years.
Doubled the customer support efficiency by executing a time-saving automation process.
Prioritized customer service requests across digital platforms, improving the customer response rate by 75%.
Negotiated effectively to resolve 35% more disputes to customers' satisfaction, promoting customer loyalty.
Amazon Inc. Dec 2013 - Dec 2015
Customer Service Associate
Provided excellent customer service to diverse customers, earning consistently high customer satisfaction ratings.
Implemented a new logistics management approach, resulting in faster order deliveries and improved customer reviews.
Achieved 12% higher sales conversion by efficiently cross-selling and upselling Amazon's products.
EDUCATION
Resume Worded Institute May 2019
Certified Customer Success Professional
Acquired crucial skills necessary to drive customer satisfaction, loyalty and advocacy
Resume Worded University June 2013
Bachelor of Business Administration - Marketing
Concentrated coursework in Sales Management and Consumer Behavior
Awarded Marketing Excellence Award (Top 10% class performers)
SKILLS
Customer Service Tools: Zendesk, Salesforce, LiveChat, Slack, Zoho, Freshdesk
Data Analysis: Excel (Advanced), Tableau, Google Analytics, SQL
Project Management Tools: Asana, Trello, JIRA, Microsoft Project
Language Proficiency: English (Native), Spanish (Conversational), French (Basic)
Your Name
Client Service Expert
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded Feb 2019 - Present
Client Service Lead
Directed a team of 10, fostering teamwork which led to a 25% improvement in collectively meeting customer service key performance indicators.
Revamped the complaint handling procedures, resulting in 30% faster resolution time and improved customer satisfaction.
Designed and managed a new customer loyalty program that resulted in a 20% increase in repeat business within the first year.
Introduced a client communication strategy that ensured 100% compliance with the company's quality standards.
Coached.com Jan 2015 - Jan 2019
Sales and Service Advisor
Played a critical role in improving customer database accuracy by 95% through meticulous data review and cleaning.
Decreased freight costs by 20% by negotiating favorable terms with transportation providers.
Pioneered an effective client negotiation strategy that secured new contracts worth $2.5M over 4 years.
Bank of America July 2012 - Dec 2014
Customer Support Representative
Managed a high volume of inbound customer inquiries and achieved a record 98% satisfaction rate for issue resolution.
Streamlined the export process, reducing order delivery time by 15% and improving customer ratings.
Implemented a new Microsoft Access database system for customer inquiries, increasing operational efficiency by 20%.
EDUCATION
Resume Worded University Dec 2018
Master in Business Administration
Concentration in Marketing and Retail Management
Resume Worded Academic Center Jul 2012
Bachelor of Business Administration - Sales and Marketing
Relevant coursework: Consumer Behavior, Strategic Selling, Customer Relations
Awards: Dean's List 2012 (Top 10%)
SKILLS
Product Knowledge: Software solutions, Banking products, E-commerce, Retail management
Client Support Tools: Zendesk, LiveChat, Jira, Slack, Microsoft Office Suite
Data Analysis: Google Analytics, Tableau, Salesforce, SQL, SPSS
Sales Techniques: Cross-selling, Upselling, Consultative selling, Relationship-selling
OTHER
Certifications: Certified Customer Service Manager (CCSM) - International Customer Management Institute (ICMI)
Professional Development: Completed ‘Managing a Customer Service Team’ course - AMA (2020)
Awards: ‘Employee of the Year’ Award - Coached.com (2018)
Volunteering: Volunteer - Local Animal Shelter (2019-present)
Your Name
Customer Relations Specialist
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded April 2018 - Present
Customer Relations Supervisor
Leveraged communication skills to boost customer satisfaction scores by 15% by clarifying misconceptions and providing precise information.
Increased team productivity by 20% through implementing process improvements identified from customer feedback.
Launched a business strategy that improved customer experience and led to a 15% growth in sales.
Coached.com Jan 2014 - April 2018
Client Service Associate
Enhanced customer relationship management by maintaining a portfolio of 200+ active accounts with a 90% retention rate.
Optimized the international logistics process, reducing costs by 10% while increasing delivery speed by 20%.
Drove an 18% increase in customer retention by designing and executing innovative loyalty programs.
Verizon Oct 2010 - Dec 2013
Sales Associate
Secured over $500k in new business annually, contributing to Verizon's market growth.
Streamlined the customer service operation, improving first-call resolution by 30%.
Produced a new training manual for customer service representatives that led to 25% improvement in issue handling.
EDUCATION
Resume Worded Institute Feb 2022
Professional Certificate in Customer Relationship Management
Intensive 6 months part-time evening courses covering all facets of Customer Service Excellence and CRM tools.
Resume Worded University May 2009
Bachelor of Business Administration - Marketing
Majored in Marketing, with focus on consumer behavior and customer-centric strategies.
Awards: Dean's List 2008 and 2009. (Top 10% of the class)
SKILLS
Customer Relationship Software: Salesforce, Zoho CRM, Freshdesk, Zendesk Support, Hubspot CRM, Intercom
Communication Tools: Slack, Trello, MS Teams, Zendesk Chat, LiveAgent
Data Analysis: MS Excel, Google Sheets, Tableau
Languages: English (Native), Spanish (Conversational), Italian (Basic)
OTHER
Certifications: Certified Customer Service Manager (CCSM) - Customer Service Institute of America (CSIA)
Professional Development: Ongoing Webinars and training sessions on Customer Relationship Management, Service Excellence, Conflict Management, and Effective Communication.
Leadership & Volunteering: Board Member - Community Outreach Program, facilitating and organizing community events and programs for local residents.
Projects: Initiated and managed 'Customer First' project at Resume Worded, leading to 30% increase in customer satisfaction index.

How do I add skills to a Customer Service resume?

1
Review the job posting closely.

Go through the Customer Service posting you're applying to, and identify hard skills the company is looking for. For example, skills like Transportation, Customer Service and Sales are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Teamwork and Negotiation.

Add other common skills from your industry - such as International Logistics, Customer Satisfaction and Microsoft Access - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Troubleshooting, Jira and Teaching - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Emphasize your communication skills.

Communication is often an important component of the role of a Customer Service, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

5
Use the exact job title.

Try to add the exact job title, Customer Service, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Customer Service Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Customer Service Representative


Resume Example
Customer Service Manager


Resume Example
Customer Service Supervisor


Resume Example
Entry Level Customer Service Representative


Resume Example
Director of Customer Service


Resume Example
Field Service Technician


Word Cloud for Customer Service Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Service job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Customer Service Skills and Keywords to Include On Your Resume

Browse Jobs in this Category

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Frequently Asked Questions

What skills should you add to a Customer Service resume?

The most common skills and keywords we found on Customer Service resumes and job postings were Customer Service, Sales, Microsoft Access, Teamwork, Customer Satisfaction, Transportation, Negotiation and International Logistics.

Skills like Troubleshooting, Teaching, Jira, Technical Support and Customer Relationship Management (CRM) also appeared on related job postings.

What are the differences in resume skills between a Customer Support Representative and a Customer Support Analyst?

If you are writing a Customer Support Representative resume, try to emphasize skills like Customer Support, Zendesk, Technical Support, Troubleshooting, Salesforce.com, Contact Centers, Customer Experience and Data Entry.

Similarly, if you are writing a Customer Support Analyst resume, emphasize skills like Active Directory, Windows, Software Documentation, Networking, Windows 7, Microsoft SQL Server and Computer Hardware.

What are good resume skills to include for different Customer Service roles and job titles?

Depending on the specific role you apply to, you may need to emphasize different skill sets. Here are a few examples:

  • Customer Support Analyst: Technical Support, Troubleshooting, Customer Support, Active Directory and Windows
  • Customer Support Representative: Zendesk, Salesforce.com, Contact Centers, Customer Experience and Data Entry
  • Customer Success Associate: Multiple Listing Service, Software as a Service (SaaS), Customer Relationship Management (CRM), Pay Per Click (PPC) and Account Management

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume


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