Customer Service Supervisor Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Customer Service Supervisor job postings. In other words, these are the most sought after skills by recruiters and hiring managers. So try to include them on your resume where possible.

Remember that every job is different. Instead of including all these keywords on your resume, identify the keywords most relevant to the job you're applying to and include those. Use the free Targeted Resume tool to help with this.

  • Customer Service
  • Sales
  • Contact Centers
  • Management
  • Microsoft Access
  • Teaching
  • Customer Experience
  • Operations Management
  • Customer Relationship Management (CRM)
  • Aviation
  • Customer Support
  • Retail
  • Cash Handling
  • Social Media
  • Research
  • Customer Service Management
  • Account Management
  • Merchandising
  • Inventory Management
  • Coaching
  • Employee Training
  • Banking
  • Retail Banking
  • Marketing
  • Strategic Planning
  • Business Strategy
  • People Management
  • Operating Systems
  • Telecommunications
  • Customer Service Training
  • Customer Retention
  • Data Entry
  • Sales Management
  •   Show full list

  Where on my resume do I add these buzzwords?

Add keywords directly into your resume's work experiences, education or projects. Alternatively, you can also include a Skills section where you can list your technical skills in order of your proficiency.

Only include these technical skills or keywords into your resume if you actually have experience with them.

Compare Your Resume To These Customer Service Supervisor Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

How do I add skills to a Customer Service Supervisor resume?

1
Review the job posting closely.

Go through the Customer Service Supervisor posting you're applying to, and identify hard skills the company is looking for. For example, skills like Sales, Teaching and Operations Management are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Management and Customer Service.

Add other common skills from your industry - such as Microsoft Access, Contact Centers and Customer Experience - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Telecommunications, Social Media and Coaching - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Emphasize your communication skills.

Communication is often an important component of the role of a Customer Service Supervisor, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

5
Use the exact job title.

Try to add the exact job title, Customer Service Supervisor, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Customer Service Supervisor Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Service Supervisor job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Customer Service Supervisor Skills and Keywords to Include On Your Resume

Customer Service Supervisor Soft Skills

Here are common soft skills that appear on Customer Service Supervisor job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Team Building
  • Team Building
  • Leadership
  • Leadership
  • Communication
  • Communication
  • Supervisory Skills
  • Supervisory Skills
  • Public Speaking
  • Public Speaking
  • Organization Skills
  • Organization Skills

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Customer Service Supervisor Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Customer Service Representative


Resume Example
Customer Service Manager


Resume Example
Customer Service Supervisor


Resume Example
Entry Level Customer Service Representative


Resume Example
Director of Customer Service


Resume Example
Professional


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Frequently Asked Questions

What skills should you add to a Customer Service Supervisor resume?

On top Customer Service Supervisor resumes, skills like Customer Service, Sales, Contact Centers, Management, Microsoft Access, Teaching, Customer Experience and Operations Management appear most often.

Depending on the exact role you're applying to, skills like Employee Training, Coaching, Telecommunications, Social Media and Customer Support can also be effective keywords to include on your resume.

What are common Customer Service Supervisor soft skills?

Examples of Customer Service Supervisor soft skills include Customer Satisfaction, Team Leadership, Teamwork, Team Building and Leadership.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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