Skill Profile

Customer Service Supervisor

Improve your resume's success rate by using these Customer Service Supervisor skills and keywords.

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Customer Service Supervisor
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Customer Service Supervisor Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Customer Service Supervisor job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Customer Service
  • Sales
  • Contact Centers
  • Management
  • Microsoft Access
  • Teaching
  • Customer Experience
  •  Find out what your resume's missing
    •
  • Operations Management
  • Customer Relationship Management (CRM)
  • Aviation
  • Customer Support
  • Retail
  • Cash Handling
  • Social Media
  • Research
  • Customer Service Management

    •   Show full list

Resume Skills: Customer Support

  • Zendesk
  • Freshdesk
  • Zoho Desk
  • Salesforce
  • Zoho CRM
  • HubSpot
  • Microsoft Dynamics 365
  • Zoho
  • LiveChat
  • Zoho Support
  • Help Scout
  • Groove
  • SalesForce
  • HappyFox
  •  Match your resume to these skills
    •

Resume Skills: Data Analysis

Resume Skills: Project Management

Resume Skills: Communication Tools

Resume Skills: Languages

Resume Skills: CRM Platforms

Resume Skills: Analytics Tools

Resume Skills: Technical

Resume Skills: Management Techniques

Resume Skills: Quality Control Tools

Resume Skills: Customer Experience Metrics

Resume Skills: Quality Assurance Software

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Customer Service Supervisor Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Customer Service Supervisor Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Customer Service Supervisor
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resumé Worded May 2020 - Present
Customer Service Supervisor
Elevated customer service experience, leading to a 30% rise in customer satisfaction levels within the first year of tenure
Transformed the operations management system to streamline customer inquiries, resulting in 20% efficiency increase
Implemented an innovative CRM strategy that enhanced customer relationship management, leading to a 15% increase in repeated purchases
Coached and developed a team of 20 customer service representatives to be proficient in contact center operations
Leveraged Microsoft Access for data analysis to identify and resolve recurring customer issues, reducing support issues by 25%
Coached.com March 2018 - April 2020
Senior Customer Service Representative
Conceived and executed sales campaigns that saw a 35% boost in revenue
Understood and fulfilled customer needs, resulting in a 20% increase in customer retention rates
Led customer service team and coordinated their workload, resulting in a 15% increase in team efficiency
Amazon January 2016 - February 2018
Customer Service Representative
Excelled in providing exceptional customer support in a high-volume, fast-paced environment, receiving positive feedback on 85% of cases
Mastered retail software platforms in record time to manage customer interactions efficiently
EDUCATION
Resume Worded Academic Center January 2020
Master of Business Administration (MBA)
Concentration in Customer Experience Management
Resume Worded University November 2015
Bachelor of Social Science - Sociology
Coursework in Social Interaction, Consumer Psychology, and Data Analysis
SKILLS
Customer Support: Zendesk, Freshdesk, Zoho Desk, Salesforce
Communication Tools: Slack, Skype, Zoom, Microsoft Teams, Google Hangouts
Data Analysis: Tableau, MS Excel (Advanced), Power BI, Google Analytics
Project Management: Trello, Asana, Jira, Workfront
OTHER
Certifications: HubSpot Customer Service Certification, Certified Customer Experience Professional (CCXP)
Leadership & Volunteering: Leads a community outreach program, Mentoring Connection, aimed at providing resources for underserved community members
Projects: Developed a customer service handbook for Resume Worded to standardize service protocols across all departments
Awards & Honors: Resume Worded Employee of the Year (2021)
Your Name
Customer Service Team Lead
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resumé Worded April 2020 - Present
Customer Service Team Lead
Constructed an efficient training system that accelerated team proficiency in daily operations by 50%
Employed strategic CRM initiatives to align with customer demands, leading to a 10% increase in customer acquisition
Transformed customer service strategies through comprehensive research and feedback extraction, scaling down customer complaints by 40%
Proficient use of social media to interact with customers and resolve their issues promptly, increasing customer satisfaction levels by 20%
Regular reporting through Microsoft Access to keep track of key performance indicators, aiding in an improved assessment of employee performance
Coached.com December 2017 - March 2020
Customer Service Specialist
Boosted team performance by fostering a collaborative environment, resulting in an increased employee satisfaction rate from 75% to 90%
Used CRM best practices to improve customer handling procedures, resulting in a 10% rise in sales
Empowered employees through consistent training, driving efficiency by 20%
Southwest Airlines June 2015 - November 2017
Customer Service Associate
Improved customer service skills in a dynamic aviation environment, which reflected in a 10% month-on-month customer satisfaction rate
Successfully handled cash transactions and performed retail duties, leading to an increase in store profitability by 15%
Invested time in customer interactions to understand grievances and solve them effectively, resulting in a decrease in customer wait times by 20%
EDUCATION
Resume Worded University May 2015
Master of Business Administration - Operations Management
Emphasis in Customer Experience Management
Resume Worded Institute May 2013
Bachelor of Business Administration - Marketing
Minor in Conflict Resolution
Dean's List 2012 (Top 10%)
SKILLS
Customer Relationship Management (CRM) Software: Salesforce, Zendesk, Zoho CRM, HubSpot, Microsoft Dynamics 365, Freshdesk
Communication Tools: Slack, Microsoft Teams, Google Workspace, WebEx, Zoom, Skype
Data Analysis Tools: Google Analytics, Tableau, Excel, SPSS, SQL, PowerBI
Languages: English (Native), Spanish (Fluent), French (Conversational)
OTHER
Certifications: Certified Customer Service Manager (CCSM) - Customer Service Institute of America (2019), Lean Six Sigma Yellow Belt
Leadership & Volunteering: Toastmasters International (Public Speaking Mentor, 2018 - Present), United Way (Volunteer Coordinator, 2016 - Present)
Awards: Employee of the Year - Coached.com (2019), Southwest Spirit Award - Southwest Airlines (2017)
Your Name
Customer Service Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resumé Worded September 2019 - Present
Customer Service Manager
Implemented new processes to create a customer-first culture that achieved and sustained a 90% customer satisfaction score
Developed a robust internal training program for the representatives that improved efficiency of operations by 35%
Realigned CRM strategy to improve response times, resulting in a 25% improvement in customer engagement
Used data-driven decision making through Microsoft Access to identify process improvements, resulting in an annual cost savings of 15%
Created a social media strategy for customer service support that led to a 25% reduction in response time and a 20% improvement in problem resolution
Coached.com August 2017 - August 2019
Customer Operations Coordinator
Employed an effective operations management strategy which increased overall process efficiency by 20%
Played a pivotal role in implementing a new CRM system, leading to quicker resolution times and improved case handling by 15%
Leveraged strong leadership abilities to oversee a team of 15 representatives, achieving a 10% improvement in overall team productivity
Bank Of America July 2015 - July 2017
Customer Experience Associate
Redefined customer experience by extending supportive banking advisory, contributing to a boost in customer loyalty by 10%
Worked continuously through high-pressure situations in a fast-paced retail setting, maintaining a steady cash flow and a high level of accuracy in transactions
EDUCATION
Resume Worded University September 2015
Master of Business Administration - Strategic Management
Concentration in Customer Relationship Management
Resume Worded Institute May 2013
Bachelor of Science - Business Administration
Majored in Marketing
Graduated with Magna Cum Laude
SKILLS
Customer Service Tools: Salesforce, Zendesk, Zoho, Freshdesk, HubSpot, LiveChat
CRM Platforms: Microsoft Dynamics 365, Zoho CRM, Pipedrive, Insightly, HubSpot CRM, NetSuite CRM
Communication Tools: Slack, Microsoft Teams, Trello, Asana, Zoom, GSuite
Analytics Tools: Google Analytics, Tableau, Excel, SurveyMonkey, Power BI, Looker
OTHER
Certifications: Certified Customer Service Manager (CCSM), Professional Manager Certification (PMC)
Volunteering Experience: Customer Service Consultant for local non-profit organizations
Projects: Designed and implemented comprehensive customer service training program for 50+ employees at Resumé Worded
Professional Affiliations: Member, National Customer Service Association (NCSA)

How do I add skills to a Customer Service Supervisor resume?

1
Review the job posting closely.

Go through the Customer Service Supervisor posting you're applying to, and identify hard skills the company is looking for. For example, skills like Sales, Teaching and Operations Management are possible skills. These are skills you should try to include on your resume.

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2
Add industry skills like Management and Customer Service.

Add other common skills from your industry - such as Microsoft Access, Contact Centers and Customer Experience - into your resume if they're relevant.

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3
Add skills into your work experience.

Incorporate skills - like Research, Aviation and Customer Relationship Management (CRM) - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

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4
Emphasize your communication skills.

Communication is often an important component of the role of a Customer Service Supervisor, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

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5
Highlight your supervisory skills.

Specifically on Customer Service Supervisor resumes, you should think about highlighting examples of where you supervised others. Recruiters want to see if you have experience supervising and providing oversight over teams of similar sizes.

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6
Use the exact job title.

Try to add the exact job title, Customer Service Supervisor, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Expand

Word Cloud for Customer Service Supervisor Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Service Supervisor job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Customer Service Supervisor Skills and Keywords to Include On Your Resume

Customer Service Supervisor Soft Skills

Here are common soft skills that appear on Customer Service Supervisor job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Customer Satisfaction
    Expand
  • Team Leadership
    Expand
  • Teamwork
    Expand
  • Time Management
    Expand
  • Negotiation
    Expand
  • Communication
    Expand
  • Supervisory Skills
    Expand
  • Problem Solving
    Expand
  • Organization Skills
    Expand
    • Team Building
    • Leadership
    • Public Speaking

    Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

    Get your Resume Instantly Checked, For Free

    Upload your resume and we'll spot the issues in it before an actual Customer Service Supervisor recruiter sees it. For free.

    Customer Service Supervisor Resume Templates

    Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

    Resume Example
    Customer Service Representative

    Customer Service Representative Resume Sample
    Go to Resume Page

    Resume Example
    Customer Service Manager

    Customer Service Manager Resume Sample
    Go to Resume Page

    Resume Example
    Customer Service Supervisor

    Customer Service Supervisor Resume Sample
    Go to Resume Page

    Resume Example
    Entry Level Customer Service Representative

    Entry Level Customer Service Representative Resume Sample
    Go to Resume Page

    Resume Example
    Director of Customer Service

    Director of Customer Service Resume Sample
    Go to Resume Page

    Resume Example
    Field Service Technician

    Field Service Technician Resume Sample
    Go to Resume Page

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    Frequently Asked Questions

    What skills should you add to a Customer Service Supervisor resume?

    On top Customer Service Supervisor resumes, skills like Customer Service, Sales, Contact Centers, Management, Microsoft Access, Teaching, Customer Experience and Operations Management appear most often.

    Depending on the exact role you're applying to, skills like Customer Support, Customer Relationship Management (CRM), Research, Aviation and Cash Handling can also be effective keywords to include on your resume.

    What are common Customer Service Supervisor soft skills?

    Examples of Customer Service Supervisor soft skills include Customer Satisfaction, Team Leadership, Teamwork, Team Building and Leadership.

    Target your Resume to a Job Description

    While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

    It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

    Start targeting your resume

    © 2024 Resume Worded. All rights reserved.

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