An RPA developer’s job is to identify, develop, and activate software robots, also called bots, that automate processes to increase efficiency. This role requires strong communication skills as it includes you speaking to users to identify processes that would be more efficient when automated. Recruiters would expect you to have a bachelor’s degree in computer science or a related field and would like to see a master’s degree in a similar field. It is also essential that you are experienced with industry-standard RPA tools. Take a look at this strong RPA engineer resume.

Business process specialists are one of the most versatile professionals in this industry. These workers manage their tasks in various departments simultaneously. In most cases, you can find business process specialists in marketing, accounting, sales, and supplier departments. The role consists of verifying that financial resources have an efficient administration during every process. In addition, these employees can identify errors in production and promote appropriate and budget-friendly solutions. Critical thinking, business management, and math are top-rated skills for this job. Companies also hire business process specialists to reduce unnecessary expenses and apply program management software to automate more activities.

Operations process specialists are supervisors who can participate in almost all corporate departments. These workers develop monitoring plans for each enterprise' area. Their main task is to analyze the workflow, resolve irregularities, improve collective production, and meet goals through advanced techniques. This occupation oversees all operations related to production and customer services. For this reason, operation process specialists combine leadership and human resource management skills to obtain the best results from each employee. Other responsibilities in this job include writing company policies, work manuals, and corporate instructions.

Senior process specialists are leaders of all production-related departments within a company. These specialists also work as consultants and offer support to employees regarding work policies, instructions, and processes. Professionals in this field also authorize changes in work methodology and supervise daily activities. Senior positions have a lot of experience on large projects. Usually, this occupation requires promotions and trajectory within the same company.

The robotic process automation analyst is responsible for identifying automation opportunities in an organization. They work alongside stakeholders to identify their goals and deliver solutions through automated devices. The robotic process automation analyst also oversees the implementation and adaptation process of new technology. This is why they need exceptional communication skills. In order to help other non-technical professionals understand the implementation process. If you want your resume to stand out, demonstrate you have excellent communication skills.

The customer service supervisor is a leadership position who oversees many facets of a customer service team. These individuals usually have extensive experience in customer-facing and/or team leadership roles. As a customer service supervisor, you will be responsible for training and mentoring customer service representatives, tracking employee performance, monitoring key metrics, solving high-level issues and complaints, and more. To become a customer service supervisor, you should have keen problem solving skills, strong leadership abilities, and be an effective multitasker. For this role, a minimum of an associate's degree is necessary, however a bachelor’s degree could help you land this role more easily. Moreover, hiring managers will be looking for candidates with 3-5 years experience in customer-facing roles, such as experience as a sales representative, customer care representative, or telephone sales representative. You must show hiring managers you understand how to effectively manage and solve customer complaints. In addition, candidates for the role should have excellent time management and leadership skills.