Customer Service Advisor Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Customer Service Advisor job postings. In other words, these are the most sought after skills by recruiters and hiring managers. So try to include them on your resume where possible.

Remember that every job is different. Instead of including all these keywords on your resume, identify the keywords most relevant to the job you're applying to and include those. Use the free Targeted Resume tool to help with this.

  • Customer Service
  • Banking
  • Microsoft Access
  • Retail Banking
  • Customer Experience
  • Sales
  • Credit Cards
  • Social Media
  • Management
  • Financial Services
  • Contact Centers
  • Credit
  • Mortgage Lending
  • Retail
  • Inventory Management
  • Data Entry
  • Merchandising
  • Cashiering
  • Retail Sales
  • Sales Management
  • Airlines
  • Automotive
  • Teaching
  • Customer Retention
  • Financial Analysis
  • Administration
  • Customer Relationship Management (CRM)
  • Airports
  • Customer Support
  • Aviation
  • Business Process Outsourcing (BPO)
  • Operations Management
  • Office Administration
  • Telephone Manner
  • Complaint Management
  •   Show full list

  Where on my resume do I add these buzzwords?

Add keywords directly into your resume's work experiences, education or projects. Alternatively, you can also include a Skills section where you can list your technical skills in order of your proficiency.

Only include these technical skills or keywords into your resume if you actually have experience with them.

Compare Your Resume To These Customer Service Advisor Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

How do I add skills to a Customer Service Advisor resume?

1
Review the job posting closely.

Go through the Customer Service Advisor posting you're applying to, and identify hard skills the company is looking for. For example, skills like Retail Banking, Sales and Customer Experience are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Microsoft Access and Social Media.

Add other common skills from your industry - such as Credit Cards, Customer Service and Banking - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Airlines, Financial Services and Telephone Manner - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Emphasize your communication skills.

Communication is often an important component of the role of a Customer Service Advisor, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

5
Use the exact job title.

Try to add the exact job title, Customer Service Advisor, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Customer Service Advisor Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Service Advisor job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Customer Service Advisor Skills and Keywords to Include On Your Resume

Customer Service Advisor Soft Skills

Here are common soft skills that appear on Customer Service Advisor job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Public Speaking
  • Public Speaking
  • Team Building
  • Team Building
  • Phone Etiquette
  • Phone Etiquette
  • Leadership
  • Leadership

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

Get your Resume Instantly Checked, For Free

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Customer Service Advisor Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Customer Service Representative


Resume Example
Customer Service Manager


Resume Example
Customer Service Supervisor


Resume Example
Entry Level Customer Service Representative


Resume Example
Director of Customer Service


Resume Example
Professional


Browse Skills from Similar Jobs

Frequently Asked Questions

What are the top skills you should add to your Customer Service Advisor resume?

The most common skills and keywords we found on Customer Service Advisor resumes and job postings were Customer Service, Banking, Microsoft Access, Retail Banking, Customer Experience, Sales, Credit Cards and Social Media.

Skills like Customer Support, Business Process Outsourcing (BPO), Airlines, Financial Services and Telephone Manner also appeared on related job postings.

What soft skills do hiring managers expect for a Customer Service Advisor role?

Examples of Customer Service Advisor soft skills include Teamwork, Time Management, Customer Satisfaction, Communication and Team Leadership.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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