Skill Profile

Customer Service Advisor

Improve your resume's success rate by using these Customer Service Advisor skills and keywords.

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Customer Service Advisor
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Skills

Customer Service Advisor Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Customer Service Advisor job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Customer Service
  • Banking
  • Microsoft Access
  • Retail Banking
  • Customer Experience
  • Sales
  • Credit Cards
  •  Find out what your resume's missing
    •
  • Social Media
  • Management
  • Financial Services
  • Contact Centers
  • Credit
  • Mortgage Lending
  • Retail
  • Inventory Management
  • Data Entry
  • Merchandising
  • Cashiering
  • Retail Sales
  • Sales Management
  • Airlines
  • Automotive
  • Teaching
  • Customer Retention

    •   Show full list

Resume Skills: Customer Service Tools

  • Zendesk
  • Gladly
  • Genesys Cloud
  • Qualtrics CustomerXM
  • Medallia
  • Satmetrix
  • HubSpot Service Hub
  • LiveAgent
  • Zoho Desk
  • Intercom
  • Freshdesk
  • Casengo
  • Salesforce
  • Microsoft Dynamics CRM 365
  • Help Scout
  • Microsoft Dynamics
  • Zoho CRM
  • HubSpot CRM
  • Pipedrive
  • Freshsales
  •  Match your resume to these skills
    •

Resume Skills: Communication Tools

Resume Skills: Analytics & Metrics Softwares

Resume Skills: Languages

Resume Skills: Sales Techniques

Resume Skills: Productivity Tools

Resume Skills: Conflict Resolution Techniques

Resume Skills: Product Knowledge

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Customer Service Advisor Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Customer Service Advisor Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Customer Service Advisor
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com June 2019 - Present
Senior Customer Service Advisor
Maximized customer satisfaction by resolving 95% of customer issues/complaints in the first call, maintaining company's high-standard reputation.
Leveraged banking-related software tools to process customer requests and account updates in line with financial regulations.
Directly contributed to the Sales team's year-over-year growth by up selling and cross-selling products based on customer needs.
Coached and guided new customer service team members, improving total team efficiency by 30%.
Piloted a user-friendly FAQ section on the website, reducing repeat inbound queries by 25%.
Resume Worded January 2017 - May 2019
Customer Service Advisor
Created and implemented a tailored customer service strategy that bolstered online reviews by 20%.
Increased repeat users by developing an effective customer experience strategy under management's guidelines.
Streamlined data entry procedures, saving up to 12 hours per week.
Handled credit cards and retail banking queries, enhancing customer trust and loyalty.
HSBC September 2015 - December 2016
Customer Service Representative
Exceeded sales management's targets through effective upselling and promotion strategies.
Prioritized swift resolution of customer inquiries, achieving 30% better response times than company average.
Enhanced inventory management through development of a new tracking protocol.
EDUCATION
Resume Worded University June 2019
Master's Degree in Business Administration
Focus on Business Communications & Customer Relations
Resume Worded Academic Center August 2015
Bachelor's Degree in Business Management
Major in Human Resource Management
Dean's List 2014 (Top 5%)
SKILLS
Customer Service Software: Zendesk, Freshdesk, Salesforce (proficient), Microsoft Dynamics CRM 365, Help Scout, LiveAgent, Zoho Desk
Conflict Resolution Techniques: Interest-Based Relational Approach, The Circle of Conflict, The Triangle of Satisfaction, Collaborative Approach, The Harvard Negotiation Process
Product Knowledge: Microsoft Office Suite, Google Workspace, Adobe Creative Cloud, QuickBooks, Slack, Asana, Trello, Jira
OTHER
Certifications: Certified Customer Service Manager (CCSM) from Customer Service Institute of America
Leadership & Volunteering: Rotary Club International (Vice President, 2019 - 2021), The Salvation Army (Volunteer, Winter Shelter Program, 2018)
Courses: Effective Communication: Writing, Design, and Presentation (Coursera)
Awards: HSBC's Star Performer Award (2016), Employee Excellence Award at Resume Worded (2018, 2019)
Your Name
Customer Experience Executive
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Resume Worded June 2019 - Present
Customer Experience Manager
Developed and executed an impactful customer service strategy via social media that boosted engagement by 40%.
Analyzed customer feedback to pinpoint areas of improvement, increasing overall satisfaction rating by 15%.
Guided cross-functional teams in resolutions of complex customer issues, reducing churn rate by 10%.
Managed high-profile customer accounts, generating 25% increase in upselling activities.
Introduced an effective contact center script that boosted first call resolution rate by 30%.
Coached.com April 2017 - May 2019
Customer Experience Executive
Achieved top 5% ranking in customer service evaluations by incorporating effective communication skills.
Conducted thorough research on new trends in customer service and banking, enhancing team knowledge and capabilities.
Fostered collaborative relationships with sales management to improve customer loyalty programs.
Guided customers in making informed credit and mortgage lending decisions.
Bank of America January 2015 - March 2017
Customer Service Executive
Generated $150k in savings by implementing strategic sales plans focused on retail banking.
Enhanced customer relationships by providing exceptional service and support.
Oversaw cashiering and merchandising functions for retail banking branches.
EDUCATION
Resume Worded Institute June 2019
Certified Customer Experience Professional (CCXP)
Received certification shortly before beginning role with Resume Worded.
Resume Worded University April 2019
Master of Customer Service Management
Specialized in customer satisfaction strategies during part-time studies alongside full-time work at Coached.com
SKILLS
Customer Experience Tools: Zendesk, Gladly, Genesys Cloud, Qualtrics CustomerXM, Medallia, Satmetrix
Communication Tools: Slack, Microsoft Teams, Zoom, Google Workspace, Salesforce
Analytics & Metrics Softwares: Google Analytics, Adobe Analytics, Tableau, Excel, SQL
Languages: English (Native), Spanish (Conversational), German (Basic)
OTHER
Certifications: Six Sigma (Customer Value Stream Mapping), Emotional Intelligence
Leadership & Volunteering: Acted as Member of the Experience Management Club during Master's studies, Volunteered at the annual Customer Happiness Summit
Projects: Developed a customer experience improvement project for a mid-sized Fintech leading to 15% improvement in customer satisfaction
Awards: Won the 'Engage your Customers Award' for innovative solutions at Coached.com in 2018
Your Name
Relationship Manager
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com February 2020 - Present
Relationship Manager
Managed a portfolio of 200+ accounts, strengthening and expanding relationships by addressing needs proactively.
Collaborated with the sales team to cross-sell company's services and products, boosting average customer revenue by 20%.
Implemented a new customer relationship management strategy, reducing the churn rate by 8%.
Increased customer referrals by 30% through premier customer service and engagement.
Applied Microsoft Access to streamline customer data entry, improving data accuracy by 25%.
Resume Worded December 2017 - January 2020
Customer Support Specialist
Deployed a new training program for team members, decreasing onboarding time by half.
Utilized CRM systems to track customer interactions, improved customer experience.
Handled a high-volume of customer support tickets, achieving a swift resolution rate of 90%.
Southwest Airlines July 2016 - November 2017
Sales Associate
Achieved highest sales growth among team members through effective sales strategies.
Contributed to the team's successful meeting and exceeding of sales targets in retail sales.
Established and maintained high-quality customer relationships through personalized service.
EDUCATION
Resume Worded Institute December 2019
Master of Business Administration - Marketing
Specialized in Customer Relationship Management
Resume Worded University July 2016
Bachelor of Commerce – Sales and Marketing
Minor in Psychology
Awards: Resume Worded Scholar (top 10% of class)
SKILLS
Customer Relationship Management (CRM): Salesforce (Advanced), Microsoft Dynamics (Advanced), Zoho CRM (Intermediate), HubSpot CRM (Intermediate), Pipedrive (Intermediate), Freshsales (Intermediate)
Communication Tools: Slack (Advanced), Google Workspace (Advanced), Microsoft Teams (Advanced), Trello (Advanced), Zoom (Advanced), Skype (Advanced)
Languages: English (Native), Spanish (Conversational), French (Basic)
Sales Techniques: Cross-selling, Up-selling, Solution Selling, Relationship Selling, Team Selling, Consultative Selling
OTHER
Certifications: Certified Sales Leadership Professional (CSLP), Certified Customer Experience Professional (CCXP)
Leadership & Volunteering: Mentor at Resume Worded's Emerging Leaders Program, Volunteer at SOS Children's Villages
Training: Applied Empathy Workshop, Situational Leadership II Program
Conferences: Frequent participant at Sales Hacker Conference, Attended the Customer Success Summit 2020

How do I add skills to a Customer Service Advisor resume?

1
Review the job posting closely.

Go through the Customer Service Advisor posting you're applying to, and identify hard skills the company is looking for. For example, skills like Retail Banking, Sales and Customer Experience are possible skills. These are skills you should try to include on your resume.

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2
Add industry skills like Microsoft Access and Social Media.

Add other common skills from your industry - such as Credit Cards, Customer Service and Banking - into your resume if they're relevant.

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3
Add skills into your work experience.

Incorporate skills - like Teaching, Sales Management and Mortgage Lending - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

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4
Emphasize your communication skills.

Communication is often an important component of the role of a Customer Service Advisor, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

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5
Use the exact job title.

Try to add the exact job title, Customer Service Advisor, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

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Word Cloud for Customer Service Advisor Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Service Advisor job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Customer Service Advisor Skills and Keywords to Include On Your Resume

Customer Service Advisor Soft Skills

Here are common soft skills that appear on Customer Service Advisor job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Teamwork
    Expand
  • Time Management
    Expand
  • Customer Satisfaction
    Expand
  • Communication
    Expand
  • Team Leadership
    Expand
  • Problem Solving
    Expand
    • Public Speaking
    • Team Building
    • Phone Etiquette

    Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

    Get your Resume Instantly Checked, For Free

    Upload your resume and we'll spot the issues in it before an actual Customer Service Advisor recruiter sees it. For free.

    Customer Service Advisor Resume Templates

    Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

    Resume Example
    Customer Service Representative

    Customer Service Representative Resume Sample
    Go to Resume Page

    Resume Example
    Customer Service Manager

    Customer Service Manager Resume Sample
    Go to Resume Page

    Resume Example
    Customer Service Supervisor

    Customer Service Supervisor Resume Sample
    Go to Resume Page

    Resume Example
    Entry Level Customer Service Representative

    Entry Level Customer Service Representative Resume Sample
    Go to Resume Page

    Resume Example
    Director of Customer Service

    Director of Customer Service Resume Sample
    Go to Resume Page

    Resume Example
    Field Service Technician

    Field Service Technician Resume Sample
    Go to Resume Page

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    Frequently Asked Questions

    What are the top skills you should add to your Customer Service Advisor resume?

    The most common skills and keywords we found on Customer Service Advisor resumes and job postings were Customer Service, Banking, Microsoft Access, Retail Banking, Customer Experience, Sales, Credit Cards and Social Media.

    Skills like Data Entry, Airlines, Teaching, Sales Management and Mortgage Lending also appeared on related job postings.

    What soft skills do hiring managers expect for a Customer Service Advisor role?

    Examples of Customer Service Advisor soft skills include Teamwork, Time Management, Customer Satisfaction, Communication and Team Leadership.

    Target your Resume to a Job Description

    While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

    It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

    Start targeting your resume

    © 2024 Resume Worded. All rights reserved.

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