Customer Service Technician

Customer Service Technician Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Customer Service Technician job postings. In other words, these are the most sought after skills by recruiters and hiring managers. So try to include them on your resume where possible.

Remember that every job is different. Instead of including all these keywords on your resume, identify the keywords most relevant to the job you're applying to and include those. Use the free Targeted Resume tool to help with this.

  • Troubleshooting
  • Telecommunications
  • Technical Support
  • Voice over IP (VoIP)
  • Networking
  • Wireless Technologies
  • Computer Hardware
  • Customer Service
  • Software Installation
  • POTS
  • Internet Protocol (IP)
  • DSL
  • Fiber Optics
  • Telephony
  • Manufacturing
  • Windows
  • Continuous Improvement
  • Inventory Management
  • Maintenance & Repair
  • Maintenance
  • Electricity
  • Mechanics
  • Electrical Troubleshooting
  • Electronics
  • Equipment Maintenance
  • Microsoft Access
  • Sales
  • Pneumatics
  • Commissioning
  • Hydraulics
  • Aftersales
  • Electrical Wiring
  • Preventive Maintenance
  • Roaming
  •   Show full list

  Where on my resume do I add these buzzwords?

Add keywords directly into your resume's work experiences, education or projects. Alternatively, you can also include a Skills section where you can list your technical skills in order of your proficiency.

Only include these technical skills or keywords into your resume if you actually have experience with them.

Compare Your Resume To These Customer Service Technician Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

How do I add skills to a Customer Service Technician resume?

1
Review the job posting closely.

Go through the Customer Service Technician posting you're applying to, and identify hard skills the company is looking for. For example, skills like Wireless Technologies, Technical Support and Networking are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Computer Hardware and Telecommunications.

Add other common skills from your industry - such as Voice over IP (VoIP), Customer Service and Troubleshooting - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Electronics, Manufacturing and Preventive Maintenance - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Emphasize your communication skills.

Communication is often an important component of the role of a Customer Service Technician, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

5
Use the exact job title.

Try to add the exact job title, Customer Service Technician, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Customer Service Technician Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Service Technician job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Customer Service Technician Skills and Keywords to Include On Your Resume

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Customer Service Technician Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Customer Service Representative


Resume Example
Customer Service Manager


Resume Example
Customer Service Supervisor


Resume Example
Entry Level Customer Service Representative


Resume Example
Director of Customer Service


Resume Example
Field Service Technician


Browse Skills from Similar Jobs

Frequently Asked Questions

What hard skills should you include on a Customer Service Technician resume?

Some effective Customer Service Technician skills you can add to your resume include:

  • Troubleshooting
  • Telecommunications
  • Technical Support
  • Voice over IP (VoIP)
  • Networking
  • Wireless Technologies
  • Computer Hardware
  • Customer Service

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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