Desktop Support Engineer

Desktop Support Engineer Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Desktop Support Engineer job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Active Directory
  • Technical Support
  • Windows 10
  • Windows 7
  • Microsoft Endpoint Configuration Manager
  • Windows Server
  • Software Installation
  •  Find out what your resume's missing
  • Computer Hardware
  • Remote Desktop
  • Troubleshooting
  • Networking
  • Printer Support
  • Office 365
  • Laptops
  • Microsoft Exchange
  • Windows XP
  • Virtual Private Network (VPN)
  • System Administration
  • Operating Systems
  • Servers
  • Desktop Computers
  • Windows
  • Computer Hardware Troubleshooting
  • Dynamic Host Configuration Protocol (DHCP)
  • IT Hardware Support
  • Desktop Support Management

  •   Show full list

Resume Skills: Software

Resume Skills: Networking

Resume Skills: Operating Systems

Resume Skills: Programming Languages

Resume Skills: Network/Database

Resume Skills: Applications/Tools

Resume Skills: IT Platforms

Resume Skills: Hardware

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Desktop Support Engineer Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Desktop Support Engineer Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Select a free resume example
Your Name
Desktop Support Engineer
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2020 - Present
Desktop Support Engineer
Successfully strategized and executed a complete migration of 300+ company computers from Windows 7 to Windows 10, resulting in a 30% improvement in system performance and reducing IT help desk tickets by 40%.
Implemented Microsoft Endpoint Configuration Manager efficiently on all desktops, enhancing system updates by 70%, and significantly improved overall system security.
Leveraged proficient knowledge of computer hardware to diagnose and promptly repair 90% of hardware issues in-house, reducing outsourcing costs by 60%.
Efficiently handled networking problems, resulting in a 35% reduction in downtime and a 25% increase in productivity across all teams.
Implemented Office 365 across the organization's servers which boosted overall team collaboration by 55% and enhanced document accessibility by 90%.
Dell Technologies May 2017 - December 2019
IT Support Specialist
Skilfully resolved 90% of software installation issues, reducing employee downtime and leading to a 35% increase in productivity.
Provided exemplary technical support to 250+ employees for Windows XP, Windows 7, and Windows 10 operating systems, leading to a drop in recurring IT tickets by 40%.
Championed use of Remote Desktop services to provide swift and efficient technical assistance, resulting in 98% user satisfaction.
IBM January 2014 - April 2017
IT Technician
Upgraded company systems with active directory services, improving system efficiency by 30%.
Introduced standardized protocols for troubleshooting, achieving a 60% improvement in problem resolution time.
Provided solid printer support, reducing printer-related problems by nearly 70%.
Resume Worded Institute December 2013
Master of Science - Information Systems
Focus on Network and Systems Administration
Resume Worded University May 2011
Bachelor of Science - Computer Engineering
Minor in Information Security
Awards: Dean's List 2009 - 2011 (Top 10%)
Operating Systems: Windows (All Versions), Linux, MacOS
Software and Tools: Microsoft Office Suite, Adobe Suite, VMware, Citrix
Programming Languages: Python, Java, C++
Network/Database: Oracle, MySQL, RDBMS, TCP/IP, DHCP, DNS, VoIP, VPN
Certifications: CompTIA A+ (2020), Microsoft Certified: Azure Administrator Associate (2019)
Professional Development: Linux Foundation - Essential System Administration Skills (2018), Oracle Database Administration Learning Subscription (2017)
Projects: Implemented a networking solution for a local SMB, improving system performance by 40%
Volunteering: ICT Support Volunteer at Resume Worded Non-Profit, providing IT support and trainings
Your Name
Computer Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE February 2021 - Present
Computer Support Specialist
Deployed system administration solutions, maintaining optimal operation of servers and resulting in a reduction of system crashes by over 70%.
Implemented Virtual Private Network (VPN), allowing secure remote access and resulting in business continuity during the pandemic with 0% downtime.
Initiated a laptop upgrading initiative, replacing outdated units and boosting team productivity by 40%.
Utilized Microsoft Exchange effectively, improving email communication efficiency by 45%.
Boosted IT efficiency by 35% by providing on-time technical support to over 200 employees.
Apple Inc. June 2017 - January 2021
Technical Support Analyst
Successfully resolved 500+ customer technical issues per month, resulting in an 85% customer satisfaction rating.
Implemented an effective software installation process that reduced installation time by 40%, enhancing productivity.
Administered active directory management of over 1000 users, improving system security and organization efficiency by 30%.
Microsoft January 2015 - May 2017
Help Desk Technician
Managed and maintained Windows servers, minimizing downtime by 60%.
Successfully supported over 100 users daily, solving a wide range of software and hardware related issues.
Developed and implemented an effective troubleshooting guide, reducing helpdesk escalations by 30%.
Resume Worded University December 2014
Master of Science - Information Technology
Focus on Cybersecurity measures, Networking, and Database systems
Resume Worded University June 2012
Bachelor of Engineering - Computer Science
Minors in Data Analysis and Statistics
Member of Computer Science Research Group
Operating Systems: Windows, MacOS, Linux, Unix, VMware ESX
Programming Languages: Python, Java, C++, C#, Shell scripting, SQL
Applications/Tools: Microsoft Office, Adobe Creative Suite, SPSS, Wireshark, TeamViewer
Networking/Protocols: TCP/IP, DNS, HTTP/HTTPS, FTP, DHCP
Certifications: CompTIA A+ Certification, Microsoft Certified: Azure Fundamentals, Apple Certified Support Professional (ACSP)
Leadership & Volunteering: Tech Mentor at Women Who Code, Volunteer IT Advisor at Local non-profit organizations
Projects: Developed a user-friendly ticketing system adopted by the support team at, reducing ticket resolution time by 30%
Your Name
IT Support Analyst
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded March 2019 - Present
IT Support Analyst
Deployed Windows Server updates across 500+ desktop computers, improving system performance by 40% and minimizing virus infections by 75%.
Managed Microsoft Exchange Server, enhancing email system stability and reducing mailbox corruption issues by 60%.
Deployed, managed, and troubleshooted Virtual Private Network (VPN) connectivity issues, ensuring smooth remote working experience for employees during COVID-19 pandemic.
Implemented a 24/7 technical support line which increased customer service ratings by 20%.
Developed and conducted workshops on operating systems, improving staff proficiency and reducing dependency on technical support by 35%.
Google LLC August 2015 - February 2019
System Support Specialist
Led a team that delivered a successful migration of company's computers to Windows 10, resulting in increased efficiency and security.
Spearheaded the maintenance of 5 Windows servers, ensuring 99% network uptime.
Managed the regular system maintenance of over 100 desktop computers, preventing major technical issues.
HP Inc. March 2012 - July 2015
IT Helpdesk Technician
Maintained Windows XP/7 operating systems, reducing system crashes by over 50%.
Managed and troubleshot all printing issues, reducing overall printer problems by 40%.
Effectively handled all software installation requests, meeting 100% compliance with company standards and deadlines.
Resume Worded Academic Center Feb 2015
Master of Science - Information Systems and Technology
Focus on Networking and Network Security
Resume Worded University May 2010
Bachelor of Science - Computer Science
Emphasis on Software and Hardware Integration
Deans List: Top 5% of class
Software: Microsoft Office Suite, Google Suite, Adobe Creative Suite
IT Platforms: Windows, Mac OS, Linux, iOS, Android
Networking: DNS, DHCP, TCP/IP, VPN, LAN/WAN, VoIP, Wireless Networking
Hardware: Laptops, Printers, Monitors, Mobile Devices
Certifications: CompTIA A+ Certification, Microsoft Certified: Azure Fundamentals
Projects: Established company-wide IT policies and procedures at Google LLC
Awards: Outstanding IT Support Analyst, Resume Worded, 2020
Leadership & Volunteering: Mentor, Women in Technology organization, 2016-Present
Your Name
Desktop Engineer
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded May 2020 - Present
Senior Desktop Engineer
Led a cross-functional team of 12 to upgrade all company systems from Windows 7 to Windows 10, achieving 100% completion 2 months ahead of schedule.
Implemented Microsoft Endpoint Configuration Manager, significantly improving efficiency in patch management and reducing downtime by 50%.
Created and rolled out a comprehensive ITIL-aligned support documentation, reducing resolution times for common issues by 60%.
Devised and executed an overhaul of Group Policy, boosting network security and stability while promoting efficiency.
Wrote a library of reusable PowerShell scripts to automate routine administration tasks, saving approximately 20 hours per week. January 2018 - April 2020
Desktop Support Engineer
Engineered a solution to integrate Office 365 with Active Directory, enhancing user management and security protocols.
Resolved 40+ technical support tickets per week, maintaining a customer satisfaction rate of 98%.
Collaborated with network administrators to successfully migrate 500+ users to a new Citrix-based remote access solution.
Microsoft June 2015 - December 2017
IT Support Specialist
Successfully managed the timely and machine configuration and software installation for 200+ new company hires.
Provided ongoing troubleshooting for 300+ users, reducing average ticket response time by 30%.
Assisted in migrating the company network system from Windows XP to Windows 7, completing the project 1 month ahead of schedule.
Resume Worded University May 2020
Master of Science - Information Technology
Specialization in Systems Integration and Network Infrastructure
Resume Worded Institute December 2017
Certification in Desktop Support
Training included in-depth focus on problem identification, issue management and productive support techniques.
Desktop Management Tools: Microsoft System Center, LANDesk, AirWatch, KMS, Citrix XenDesktop, IBM BigFix
Operating Systems: Windows (all versions), MacOS, Linux (various distributions), Chrome OS
Networking: LAN/WAN, TCP/IP, VPN, DNS, DHCP, Ethernet, Wi-Fi
Scripting and Programming: Powershell, Bash, Python, Java, C++
Certifications: Certified Information Systems Security Professional (CISSP), CompTIA A+ Technician
Leadership & Volunteering: Member, International Association of IT Support Professionals; Volunteer, Coding for Kids program, 2018-present
Projects: Conducted independent research on best practices for IT asset management and led the implementation of a new system using the same at Resume Worded; Developed and launched internal training modules for new team members to accelerate onboarding and productivity.
Your Name
IT Support Specialist
City, Country  •  (123) 456-789  •  [email protected]  •
IBM June 2019 - Present
IT Support Specialist II
Pioneered the use of Active Directory Federation Services for single sign-on, simplifying system access for 2,000+ users.
Implemented enterprise-wide Windows 7 to Windows 10 migration for a workforce of 3,000, completing the project 1 month ahead of schedule.
Managed a tech support team of 6 people, increasing overall team efficiency by 35%.
Developed and maintained computer images including updates, service packs, and customization using Microsoft Endpoint Configuration Manager.
Utilized PowerShell scripts to automate system reports, saving 15 hours of manual work each week. August 2017 - May 2019
IT Support Analyst
Streamlined the Microsoft Exchange email migration process, reducing migration time by 40%.
Provided technical support and troubleshooting to 500+ users, maintaining a 99% satisfaction rating.
Instrumental in implementing a new ITIL service delivery model, focusing on continuous improvement and customer satisfaction.
Resume Worded January 2015 - July 2017
Junior System Administrator
Managed server patching and updates using VMware technology.
Provided level 1-2 help desk support, resolving 90% of issues on first contact.
Supported the setup and maintenance of Office 365 applications and users.
Resume Worded Institute June 2019
Certified Information Systems Security Professional (CISSP)
Certification emphasized on security policy development and management, cryptography, and operations security
Resume Worded University December 2014
Bachelor's Degree - Computer Science
Focus on Network Design and Administration
Awards: Dean's List 2013 (Top 10%)
Hardware: Server Set-up, Troubleshooting, Network Protocols, Printers
Software: Windows OS, Linux, Unix, macOS
Tools: Microsoft Office, Google Workspace, Python, Bash Scripting
Security: Firewall configuration, Antivirus software, Intrusion Detection Systems (IDS), Cryptography
Your Name
System Administrator
City, Country  •  (123) 456-789  •  [email protected]  •
Oracle March 2020 - Present
Senior Systems Administrator
Implemented dynamic Group Policy for better user and system management, resulting in increased system security.
Performed management and support of internal and client networks including the set-up, configuration, and troubleshooting of networks.
Led virtualization efforts utilizing VMware technologies, decreasing server downtime by 40%
Maintained technical infrastructure integrity through proactive network monitoring, facilitated by the development of enhanced diagnostics with PowerShell scripts.
Led a 7-member administration team to achieve top levels of service availability and security across Windows Server environments.
Resume Worded January 2017 - February 2020
System Administrator II
Created a network-wide standardized operating platform resulting in a 50% reduction in troubleshooting time.
Remotely administered servers and workstations using Microsoft Endpoint Configuration Manager.
Provided prompt resolution to critical Windows Server OS and Network issues, reducing potential operational downtime by 25%. June 2014 - December 2016
Junior System Administrator
Administered Active Directory users, groups, and all other areas, increasing system efficiency by 20%.
Managed and provided support for software installations and updates.
Assisted with a massive upgrade from Windows XP to Windows 7 for 1000+ desktop computers within the company, successfully meeting the project deadlines.
Resume Worded University December 2016
Master of Science in Information Technology
Specialization in Network and System Administration
Resume Worded Academic Center February 2014
Certified Information Systems Security Professional (CISSP)
Certification acquired while working as Junior system administrator
Operating Systems: Windows Server, Linux (CentOS, Ubuntu), MacOS
Networking: TCP/IP, DNS, DHCP, Ethernet, VPN, Firewall, LAN, WAN
Programming: Python, PowerShell, Bash, Java, Perl, Ruby
Tools: Ansible, Docker, VMware, Nagios, Oracle DB, Git
Certifications: Microsoft Certified: Azure Solutions Architect Expert (2021), Red Hat Certified Engineer (RHCE) - (2018)
Professional Development Courses: Attended Docker for System Administrators, Advanced Bash Scripting
Projects: Led migration of company’s entire server infrastructure from on-premise to cloud (Azure)
Volunteering: Tech mentor for NGO, Helping Hands, providing IT education to underprivileged children

How do I add skills to a Desktop Support Engineer resume?

Review the job posting closely.

Go through the Desktop Support Engineer posting you're applying to, and identify hard skills the company is looking for. For example, skills like Windows 7, Computer Hardware and Microsoft Endpoint Configuration Manager are possible skills. These are skills you should try to include on your resume.

Add industry skills like Software Installation and Active Directory.

Add other common skills from your industry - such as Windows Server, Technical Support and Windows 10 - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Laptops, Servers and Microsoft Exchange - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Highlight technical and engineering skills.

It's important to show hiring managers your technical experience, whether that's in your previous Desktop Support Engineer roles or other experiences. Try to emphasize your technical and engineering experience through your bullet points.

Highlight any software engineering or development experience.

Programming and software development are common skill sets for Desktop Support Engineer roles, so try to highlight related accomplishments in your summary, work experience or skills sections.

Use the exact job title.

Try to add the exact job title, Desktop Support Engineer, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Desktop Support Engineer Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Desktop Support Engineer job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Desktop Support Engineer Skills and Keywords to Include On Your Resume

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Desktop Support Engineer Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

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Browse Skills from Similar Jobs

Frequently Asked Questions

What skills should you add to a Desktop Support Engineer resume?

Some effective Desktop Support Engineer skills you can add to your resume include:

  • Active Directory
  • Technical Support
  • Windows 10
  • Windows 7
  • Microsoft Endpoint Configuration Manager
  • Windows Server
  • Software Installation
  • Computer Hardware

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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