Customer Support Specialist

Customer Support Specialist Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Customer Support Specialist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Customer Support
  • Technical Support
  • Zendesk
  • Troubleshooting
  • Customer Experience
  • Salesforce.com
  • Customer Service
  • Sales
  • Customer Relationship Management (CRM)
  • Account Management
  • Contact Centers
  • IT Outsourcing
  • IT Service Management
  • Data Entry
  • IT Recruitment
  • Microsoft Access
  • Management
  •   Show full list

Resume Skills: CRM Software

  • Intercom
  • Zendesk
  • Freshdesk
  • Help Scout
  • Groove
  • Kayako
  • Salesforce
  • HubSpot CRM
  • Pipedrive
  • Zoho CRM
  • Freshsales
  • Copper CRM.
  • HubSpot
  • Microsoft Office Suite
  • Jira Service Management
  • MS Office Suite
  • JIRA
  • Slack
  • LiveChat
  • Trello
  • RingCentral
  • Cisco Webex
  • Microsoft Teams
  • Zoom
  • Skype
  • WebEx
  • ZOOM
  • Google Meet

Resume Skills: Customer Service Tools

  • Zendesk
  • Salesforce
  • LiveChat
  • Microsoft Office Suite
  • Google Suite
  • Slack
  • Intercom
  • Freshdesk
  • Help Scout
  • Groove
  • Kayako
  • Zoho CRM
  • HubSpot
  • Microsoft Dynamics 365
  • ServiceNow
  • SAP CRM
  • Zoho Desk
  • LiveAgent
  • TeamSupport.

Resume Skills: Communication Tools

  • RingCentral
  • Cisco Webex
  • Slack
  • Microsoft Teams
  • Zoom
  • Skype
  • WebEx
  • ZOOM
  • Google Meet
  • Webex

Resume Skills: Technical

  • HTML
  • CSS
  • Java
  • C++
  • Python
  • SQL
  • Data Analysis
  • CRM Systems
  • Process Improvement
  • Issue Resolution
  • Healthcare Systems
  • Operating Systems (Linux, Windows)
  • Hardware Troubleshooting
  • Network Troubleshooting

Resume Skills: Operating Systems

  • Windows
  • macOS
  • Linux
  • Android
  • iOS

Resume Skills: Languages

  • English
  • Spanish
  • French
  • Spanish (Fluent)
  • Spanish (Professional Proficiency)
  • Mandarin

Resume Skills: Microsoft Office Suite

  • Microsoft Word
  • Excel
  • PowerPoint
  • Outlook
  • Sharepoint
  • OneNote

Resume Skills: Other Software

  • Microsoft Office (Word, Excel, PowerPoint)
  • Google Suite (Docs, Sheets, Slides)

Resume Skills: Other

  • Microsoft Office Suite
  • Google Workspace
  • Adobe Acrobat Pro
  • Data Analysis
  • Time Management
  • Multitasking

Resume Skills: Administrative Software

  • MS Office Suite (Word, Excel, PowerPoint)
  • Google Workspace (Docs, Sheets, Slides)
  • Asana
  • Slack.

Resume Skills: Customer Support

  • Customer Relationship Management (CRM)
  • Call Center Management
  • Ticketing Systems

Resume Skills: Technical Troubleshooting

  • Windows
  • Linux
  • Networking
  • Software Bug Reporting
  • Software Deployment

Resume Skills: Customer Service

  • Conflict Resolution
  • Customer Retention
  • Product Knowledge
  • Technical Understanding
  • Patience
  • Listening

Resume Skills: Communication

  • Live Chat Support
  • Email Support
  • Phone Support
  • Social Media Response

Resume Skills: Ticketing Systems

  • JIRA
  • Zendesk Support
  • Freshdesk
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Customer Support Specialist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Customer Support Specialist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Customer Service Representative
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com March 2021 - Present
Senior Customer Service Representative
Overhauled the sales process to focus on customer service, leading to a 35% increase in sales.
Coordinated with the technical support team to resolve complex customer issues, improving customer retention by 15%.
Leveraged CRM to improve account management, resulting in a 20% increase in customer lifetime value.
Salesforce.com November 2018 - February 2021
Sales Representative
Exceeded sales targets by 40%, leading to promotion within first 12 months of tenure.
Utilized Salesforce.com to monitor and follow-up on leads, increasing conversion rates by 20%.
Managed a portfolio of 100+ accounts, maintaining a 95% customer satisfaction rating.
Walmart June 2016 - October 2018
Customer Service Associate
Improved customer engagement by 30% through proactive communication and relationship management.
Assisted in developing a customer loyalty program, boosting repeat business by 20%.
EDUCATION
Resume Worded Institute February 2021
Certificate in Professional Sales
Course included modules on customer relationship management and advanced communication techniques
Resume Worded University May 2016
Bachelor of Commerce - Marketing Management
Specialized in Service Marketing
Awards: Deans List 2015 (Top 5%)
SKILLS
Customer Relationship Management: Salesforce, Zoho CRM, HubSpot, Microsoft Dynamics 365, ServiceNow, SAP CRM
Communication Tools: Slack, Zoom, Google Meet, Microsoft Teams, Webex, Skype
Languages: English (Native), Spanish (Professional Proficiency), Mandarin (Conversational)
Other: Microsoft Office Suite, Google Workspace, Adobe Acrobat Pro, Data Analysis, Time Management, Multitasking
OTHER
Certifications: HubSpot Inbound Sales Certification, Salesforce Certified Sales Cloud Consultant
Leadership & Volunteering: Coached Junior Sales executives at Salesforce.com, Volunteering at local homeless shelter
Awards: Awarded 'Customer Relationship Champion' at Coached.com and 'Best Sales Representative' at Salesforce.com
Projects: Implemented a CRM system for a local business, Optimized customer service process at Coached.com resulting in increased customer satisfaction rate
Your Name
Customer Support Engineer
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Microsoft January 2019 - Present
Senior Customer Support Engineer
Streamlined technical support operations, reducing customer issue resolution time by an average of 27% leading to improved overall customer satisfaction.
Masterminded holistic overhaul of our Active Directory system, bolstering security and improving system administration significantly.
Devised troubleshooting protocols that reduced issue recurrence rates by 38%, enhancing overall system uptime.
Pioneered a training initiative for junior support staff in network administration and TCP/IP, improving team-wide incident handling efficiency by 35%.
Directed a complete Windows Server upgrade for the company with minimal downtime, increasing server performance by 45%.
Resume Worded August 2015 - December 2018
Lead Support Engineer
Spearheaded the remote setup of the Linux operating system, cutting company cost effectively by 40%.
Established robust Printer Support & Software Installation protocols, reducing hardware issues by 60%.
Synthesized a new network administrative plan, thus optimizing resources and reducing system downtime by 20%.
Coached.com April 2012 - July 2015
Technical Support Engineer
Directed the effective troubleshooting and repair of over 300+ computers, significantly reducing hardware malfunction rate.
Implemented DNS adjustments and enhancements that led to a 15% increase in website load speed.
EDUCATION
Resume Worded Academic Center December 2020
Microsoft Certified: Azure Administrator Associate
Achieved certification while working full-time at Microsoft
Resume Worded University May 2012
Master of Computer Science
Specialization in customer support systems and cloud computing
SKILLS
Computer Languages: Python, JavaScript, SQL, HTML, CSS, Bash
Microsoft Stack: MS Office Suite, Azure, Windows Server, Power BI, .Net Framework
Operating Systems: Windows, MacOS, Linux, UNIX
Cloud Technologies: AWS (Amazon Web Services), Google Cloud, VMware, Docker, Kubernetes
OTHER
Projects: Developed an automated ticketing system which improved customer response time by 30%
Volunteering: Tech Coach at CoderDojo, teaching kids coding skills
Honors & Awards: Winner of Microsoft Technical Excellence Award (2021)
Certifications: Certified Information Systems Security Professional (CISSP)
Your Name
Network Support Engineer
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
IBM September 2018 - Present
Network Support Engineer
Supervised the deployment of a company-wide networking overhaul, reducing packet loss by 25%.
Implemented DHCP to efficiently assign IP addresses, improving network efficiency by 30%.
Expanded the company's internet protocol suite, enhancing data communication rates by 40%.
Resume Worded June 2014 - August 2018
Lead Systems Administrator
Led company-wide switch to Windows operating systems resulting in improvement of compatibility with key business software by 70%.
Orchestrated the setup of Active Directory for company-wide login systems, boosting security by 50%.
Pioneered new Server administration protocols, slashing weekly downtime hours by 30%.
Coached.com February 2010 - May 2014
Customer Support Engineer
Delivered exceptional customer service by efficiently resolving 2000+ tickets, achieving 90%+ customer satisfaction rate.
Installed and configured software applications as requested, reducing software issues by 20%.
EDUCATION
Resume Worded Institute September 2018
Cisco Certified Network Professional (CCNP)
Specialized in routing and switching technologies
Resume Worded University May 2010
Bachelor of Science in Computer Engineering
Specialized in Network Infrastructure and Design
Graduated Cum Laude
SKILLS
Networking: LAN/WAN, VoIP, Ethernet, VPN, QoS, MPLS, BGP
Protocols: HTTP, FTP, SNMP, DNS, DHCP, IPSEC, SSL/TLS
Systems: Windows, Linux, Unix, macOS, Android, iOS
Software/Tools: Wireshark, Cisco IOS, Nessus, Nagios, Putty, VMWare
OTHER
Certifications: CompTIA Network+ (Aug 2014)
Projects: Designed and implemented a secure corporate network for a medium-sized business
Volunteering: Mentor for Girls Who Code program, guiding young women interested in STEM fields
Awards: IBM Above and Beyond Award (2020) for exceptional client service in network crisis
Your Name
Technical Support Engineer
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Google February 2017 - Present
Technical Support Engineer
Promoted from Junior role 6 months ahead of schedule due to exceptional troubleshooting skills and dedication.
Successfully solved over 4000+ ticketed issues with a satisfaction rate of 95%, solidifying customer loyalty.
Set up and maintained company-wide Windows Server, resulting in a 40% increase in server speed.
Resume Worded January 2013 - January 2017
Systems Administrator
Boosted system uptime by 30% by effectively managing company servers, significantly reducing business interruption.
Configured and managed wireless networks, providing stable internet connection for hundreds of employees.
Coached.com June 2009 - December 2012
IT Support Specialist
Expedited the troubleshooting process by 25% by analyzing and solving computer hardware issues.
EDUCATION
Resume Worded Institute January 2017
Certified Information Systems Security Professional (CISSP)
Internationally recognized professional certification for IT security
Resume Worded University May 2009
Bachelor of Science in Computer Engineering
Concentration in Computer Systems
Awarded Computer Engineering Scholar of the Year 2009
SKILLS
Operating Systems: Windows Server, Linux, MacOS, Unix
Cloud: AWS, Google Cloud, Microsoft Azure, IBM Cloud
Network: TCP/IP, DNS, DHCP, VPN, LAN, WAN
Programming: Python (Flask), JavaScript (React), SQL, Shell Scripting
OTHER
Certifications: Microsoft Certified: Azure Fundamentals, Google Cloud Certified - Associate Cloud Engineer
Projects: Developed a cloud-based tool for efficient resource management, Implemented IT security measures for a fintech startup
Leadership & Volunteering: Mentor for Code For Cause, IT Lead for Campus Sustainability Drive
Publications: Authored 'Evolution of IT Security's role in Digital Transformation' in the Tech Times Journal

How do I add skills to a Customer Support Specialist resume?

1
Review the job posting closely.

Go through the Customer Support Specialist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Troubleshooting, Customer Service and Sales are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Customer Support and Zendesk.

Add other common skills from your industry - such as Technical Support, Customer Experience and Salesforce.com - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Contact Centers, Data Entry and Management - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

4
Emphasize your communication skills.

Communication is often an important component of the role of a Customer Support Specialist, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

5
Show how you have strong attention to detail.

A good Customer Support Specialist has strong attention to detail, so try to include examples of where you handled complex projects or processes.

6
Use the exact job title.

Try to add the exact job title, Customer Support Specialist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Customer Support Specialist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Support Specialist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Customer Support Specialist Skills and Keywords to Include On Your Resume

Customer Support Specialist Soft Skills

Here are common soft skills that appear on Customer Support Specialist job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Communication
  • Customer-focused Service
  • Leadership

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

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Customer Support Specialist Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Entry Level Customer Service Representative


Resume Example
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Resume Example
Logistics Support Specialist


Resume Example
Desktop Support Representative


Resume Example
Desktop Support Analyst


Resume Example
Desktop Support Specialist


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Frequently Asked Questions

What hard skills should you include on a Customer Support Specialist resume?

On top Customer Support Specialist resumes, skills like Customer Support, Technical Support, Zendesk, Troubleshooting, Customer Experience, Salesforce.com, Customer Service and Sales appear most often.

Depending on the exact role you're applying to, skills like Management, Data Entry, Account Management, Microsoft Access and Contact Centers can also be effective keywords to include on your resume.

What soft skills do hiring managers expect for a Customer Support Specialist role?

Soft skills like Customer Satisfaction, Time Management, Phone Etiquette, Teamwork and Communication are essential for Customer Support Specialist roles and jobs.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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