Customer Support Specialist Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Customer Support Specialist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. So try to include them on your resume where possible.

Remember that every job is different. Instead of including all these keywords on your resume, identify the keywords most relevant to the job you're applying to and include those. Use the free Targeted Resume tool to help with this.

  • Customer Support
  • Technical Support
  • Zendesk
  • Customer Satisfaction
  • Troubleshooting
  • Customer Experience
  • Salesforce.com
  • Customer Service
  • Sales
  • Customer Relationship Management (CRM)
  • Account Management
  • Contact Centers
  • IT Outsourcing
  • IT Service Management
  • Data Entry
  • IT Recruitment
  • Time Management
  • Phone Etiquette
  • Teamwork
  • Communication
  • Microsoft Access
  • Team Leadership
  • Customer-focused Service
  • Problem Solving
  • Management
  • Leadership
  • Email
  • Order Processing
  • Email Management
  • Chat
  • Virtual Assistance
  • Business Process Outsourcing (BPO)
  • Telecommunications
  • Inbound Marketing
  • Administration
  • Sales Management
  • SAP Products
  • Purchasing
  • Social Media
  • Windows
  • Sales Process
  • Marketing
  • Teaching
  • Negotiation
  • Strategic Planning
  • Adobe Photoshop
  • Business Strategy
  • Public Relations
  • Project Management
  • Coaching
  • Business-to-Business (B2B)
  • Customer Contact
  • Back Office Operations
  • SQL
  • Cascading Style Sheets (CSS)
  • Linux
  • PHP
  • Operating Systems
  • HTML5
  • JavaScript
  • Java
  • Information Technology
  • Complaint Management
  • Translation
  • Customer Acquisition
  •   Show full list

  Where on my resume do I add these buzzwords?

Add keywords directly into your resume's work experiences, education or projects. Alternatively, you can also include a Skills section where you can list your technical skills in order of your proficiency.

Only include these technical skills or keywords into your resume if you actually have experience with them.

Compare Your Resume To These Customer Support Specialist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

How do I add skills to a Customer Support Specialist resume?

1
Review the job posting closely.

Go through the Customer Support Specialist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Customer Satisfaction, Salesforce.com and Customer Service are possible skills. These are skills you should try to include on your resume.

2
Add industry skills like Customer Support and Zendesk.

Add other common skills from your industry - such as Technical Support, Troubleshooting and Customer Experience - into your resume if they're relevant.

3
Add skills into your work experience.

Incorporate skills - like Customer Acquisition, Communication and Administration - into your work experience too. This shows hiring managers that you have practical experience with these tools.

4
Show how you have strong attention to detail.

A good Customer Support Specialist has strong attention to detail, so try to include examples of where you handled complex projects or processes.

5
Use the exact job title.

Try to add the exact job title, Customer Support Specialist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Customer Support Specialist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Customer Support Specialist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Customer Support Specialist Skills and Keywords to Include On Your Resume

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Frequently Asked Questions

What hard skills should you include on a Customer Support Specialist resume?

On top Customer Support Specialist resumes, skills like Customer Support, Technical Support, Zendesk, Customer Satisfaction, Troubleshooting, Customer Experience, Salesforce.com and Customer Service appear most often.

Depending on the exact role you're applying to, skills like Administration, Communication, Business Process Outsourcing (BPO), Phone Etiquette and Customer Acquisition can also be effective keywords to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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