Customer Support Specialist
Similar Professions

Similar Job Titles to a Customer Support Specialist

These job titles are similar to the Customer Support Specialist role, and are often used interchangeably by companies. For example, some employers may refer to a Customer Support Specialist as either a Customer Service Representative or a Customer Success Specialist.

Customer Service Representative
 Fairly Similar Skills
 Very Popular

Skill Similarity

72%

A Customer Service Representative shares 72% of core skills with a Customer Support Specialist.

Skills to develop to transition to this role

Recruiting
Negotiation
Sales Management
Human Resources (HR)
Customer Service Management
Back Office Operations
HR Consulting
Front Office

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Customer Success Specialist
 Fairly Similar Skills
 Very Popular

Skill Similarity

58%

A Customer Success Specialist shares 58% of core skills with a Customer Support Specialist.

Skills to develop to transition to this role

Software as a Service (SaaS)
Customer Retention
Account Management
Zendesk
Digital Marketing
Start-ups
Business Development
Strategy

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Support Specialist
 Fairly Similar Skills
 Very Popular

Skill Similarity

74%

A Support Specialist shares 74% of core skills with a Customer Support Specialist.

Skills to develop to transition to this role

Windows Server
ITIL
Windows
Active Directory
Project Management
Windows 7
Office 365
SQL

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Technical Support Specialist
 Fairly Similar Skills
 Very Popular

Skill Similarity

61%

A Technical Support Specialist shares 61% of core skills with a Customer Support Specialist.

Skills to develop to transition to this role

Windows
Computer Hardware
Linux
Telecommunications
Windows Server
Active Directory
Networking
System Administration

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Customer Service Support Manager
 Very Similar Skills
 Growing

Skill Similarity

80%

A Customer Service Support Manager shares 80% of core skills with a Customer Support Specialist.

Skills to develop to transition to this role

Zendesk
Customer Service Management
Account Management
Software as a Service (SaaS)
Product Management
Cross-functional Team Leadership
Integration
Business Process Improvement

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Customer Service Specialist
 Fairly Similar Skills
 Growing

Skill Similarity

70%

A Customer Service Specialist shares 70% of core skills with a Customer Support Specialist.

Skills to develop to transition to this role

Transportation
Negotiation
International Logistics
Logistics Management
Supply Chain Management
Marketing
Export
Customer Service Management

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Customer Specialist
 Fairly Similar Skills
 Growing

Skill Similarity

78%

A Customer Specialist shares 78% of core skills with a Customer Support Specialist.

Skills to develop to transition to this role

Customer Experience Management
Business Development
Customer Engagement
Business Analysis
Vendor Management
Leadership
Business Strategy
Marketing

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Customer Support Representative
 Extremely Similar Skills
 Growing

Skill Similarity

92%

A Customer Support Representative shares 92% of core skills with a Customer Support Specialist.

Skills to develop to transition to this role

Zendesk
Data Entry
Account Management
Jira
Teaching
SME management
Zendesk
Organization Skills

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Customer Care Professional
 Very Similar Skills
 Growing

Skill Similarity

81%

A Customer Care Professional shares 81% of core skills with a Customer Support Specialist.

Skills to develop to transition to this role

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Customer Support Supervisor
 Fairly Similar Skills
 Growing

Skill Similarity

71%

A Customer Support Supervisor shares 71% of core skills with a Customer Support Specialist.

Skills to develop to transition to this role

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Product Support Specialist
 Fairly Similar Skills
 Growing

Skill Similarity

69%

A Product Support Specialist shares 69% of core skills with a Customer Support Specialist.

Skills to develop to transition to this role

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Alternative Careers and Related Jobs For a Customer Support Specialist

Here is a list of possible career transitions and similar professions a typical Customer Support Specialist often moves into, within or outside their industry.

Salesperson
 Fairly Similar Skills
 Growing

Skill Similarity

54%

A Salesperson shares 54% of core skills with a Customer Support Specialist.

Skills to develop to transition to this role

Marketing
Sales Management
Marketing Strategy
Sales & Marketing
Leadership
Negotiation
Business Development
Strategic Planning

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Operational Specialist
 Fairly Similar Skills
 Growing

Skill Similarity

59%

An Operational Specialist shares 59% of core skills with a Customer Support Specialist.

Skills to develop to transition to this role

Operations Management
Logistics Management
Leadership
Negotiation
Project Management
Business Development
Supply Chain Management
Strategic Planning

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Implementation Specialist
 Fairly Similar Skills
 Growing

Skill Similarity

57%

An Implementation Specialist shares 57% of core skills with a Customer Support Specialist.

Skills to develop to transition to this role

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Service Associate
 Fairly Similar Skills
 Growing

Skill Similarity

69%

A Service Associate shares 69% of core skills with a Customer Support Specialist.

Skills to develop to transition to this role

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High Value Skills to Build as a Customer Support Specialist

If you're a Customer Support Specialist and are planning to move into a similar profession or alternative career, it's important to build the right skill sets to position you for your next career.

We analyzed thousands of career transitions in your industry and identified the highest value skills to build as a Customer Support Specialist. Building these skills will set you up for the most number of the above careers.

  • Recruiting
  • Negotiation
  • Sales Management
  • Human Resources (HR)
  • Customer Service Management
  • Back Office Operations
  • HR Consulting
  • Front Office
  • Software as a Service (SaaS)
  • Customer Retention
  • Account Management
  • Zendesk
  • Digital Marketing
  • Start-ups
  • Business Development
  • Strategy
  • Windows Server
  • ITIL

Word Cloud of Skills to Build as a Customer Support Specialist

Here is a word cloud of the skills above. Use this as inspiration for the kinds of transferrable skills you need to build to move into a similar profession or alternative career.

Frequently Asked Questions

What skills do you need to be an Implementation Specialist?

Some skills that are common for a Customer Support Specialist transitioning into an Implementation Specialist role are Software Implementation, Project Implementation, Account Management, Software as a Service (SaaS), Business Analysis, Software Documentation, SQL and Payroll.

What skills do you need to be a Service Associate?

As a Customer Support Specialist trying to become a Service Associate, you should develop skills like:

  • Manual Testing
  • Leadership
  • Food & Beverage
  • Hotel Management
  • Hospitality
  • Regression Testing
  • Hospitality Management
  • Retail Banking

What are similar jobs a Customer Support Specialist can transition into?

Similar professions and job titles to a Customer Support Specialist are Salesperson, Implementation Specialist, Operational Specialist and Service Associate.

What are the best jobs for a former Customer Support Specialist?

Here is a list of alternative careers and related jobs for a Customer Support Specialist:

  • Operational Specialist
  • Service Associate
  • Implementation Specialist
  • Salesperson

What are job titles that related to a Customer Support Specialist?

Jobs that are very similar to a Customer Support Specialist include a Customer Support Representative, Customer Service Representative, Support Specialist, Customer Specialist, Customer Service Specialist, Customer Service Support Manager, Product Support Specialist and Customer Care Professional.

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