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Administrative Assistant

Improve your resume's success rate by using these Administrative Assistant skills and keywords.

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Administrative Assistant
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Administrative Assistant Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Administrative Assistant job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Administrative Assistance
  • Administration
  • Microsoft Access
  • Customer Service
  • Invoicing
  • Company Secretarial Work
  • Social Media
  • Telephone Reception
  • Accounting
  • Data Entry
  • Human Resources (HR)
  • Word Processing
  • Switchboard
  • Office Administration
  • Executive Administrative Assistance
  • Research
  • Coaching
  • Management
  • Government
  • Change Management
  • Interim Management
  • Personal Development
  • Management Consulting
  • Scheduling
    •   Show full list

Resume Skills: Software

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Google Docs
  • Google Sheets
  • Adobe Acrobat
  • Microsoft Office Suite
  • Google Suite
  • Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
  • Adobe Acrobat Pro DC
  • Google Drive
  • MS Office
  • Salesforce
  • Slack
  • Asana
  • Zoom
  • Google Workspace
  • MS Office Suite (Word, Excel, PowerPoint, Outlook)
  • Adobe Acrobat Pro
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Google Workspace (Docs, Sheets, Slides, Calendar)
  • QuickBooks
  • SAP
  • Salesforce CRM
  • Oracle Database
  • Microsoft Office
  • Project Management tools (Basecamp, Asana)
  • CRM Software (Salesforce)
  • Adobe Photoshop
  • Zoho
  • HubSpot
  • Microsoft Dynamics 365

Resume Skills: Tools

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Google Docs
  • Google Sheets
  • Adobe Acrobat
  • Microsoft Office Suite
  • Google Suite
  • Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
  • Adobe Acrobat Pro DC
  • Google Drive
  • MS Office
  • Salesforce
  • Slack
  • Asana
  • Zoom
  • Google Workspace
  • MS Office Suite (Word, Excel, PowerPoint, Outlook)
  • Adobe Acrobat Pro
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Google Workspace (Docs, Sheets, Slides, Calendar)
  • QuickBooks
  • SAP
  • Salesforce CRM
  • Oracle Database
  • Meeting Coordination
  • Calendar Management
  • Document Management
  • Office Equipment Handling
  • Record Keeping
  • Confidentiality
  • Inventory Management
  • Appointment Scheduling
  • Event Planning
  • Travel Coordination
  • Record Management
  • File Management
  • Video Conferencing (Zoom, Skype, Teams)
  • MS Office Suite
  • Adobe Suite
  • CRM Software (Salesforce, Zoho)
  • Data Management Software (SPSS, Stata)

Resume Skills: Project Management

  • Trello
  • Asana
  • Slack
  • Basecamp
  • Google Calendar
  • JIRA (Beginner)

Resume Skills: Languages

  • English
  • Spanish
  • French
  • Spanish (Fluent)
  • Spanish (Professional proficiency)

Resume Skills: Administrative Capabilities

  • Time Management
  • Project Coordination
  • High-Level Confidentiality Maintenance
  • Complex Calendar Management
  • Meeting Organization and Preparation

Resume Skills: Communication Tools

  • CRM Systems
  • Email Management Software
  • Virtual Conference Platforms
  • Social Media Management
  • File Sharing Tools

Resume Skills: Other

  • Data Analysis
  • Simplified Technical English
  • Event Planning

Resume Skills: Communication Platforms

  • Zoom
  • Skype
  • MS Teams
  • Slack
  • Asana

Resume Skills: Customer Service

  • Conflict resolution
  • Client relationship management
  • POS Systems
  • Customer Relationship Management (CRM)
  • Conflict Resolution
  • Active Listening
  • Empathy
  • De-escalation Techniques

Resume Skills: Database Management

  • SQL
  • Oracle
  • Access

Resume Skills: Administrative

  • Calendar Management
  • Meeting Coordination
  • Executive Support
  • Manual Record Keeping
  • Business Correspondence
  • Travel Arrangements
  • Data Entry
  • Record Keeping
  • Mail Distribution
  • Invoice Processing
  • Travel Coordination
  • Reporting
  • Scheduling
  • File Management
  • Inventory Management
  • Event Planning

Resume Skills: Communication

  • Customer Service
  • Verbal and Written Communication
  • Personal Reception
  • Switchboard Operation
  • Business Correspondence
  • Presentation Skills
  • Customer Relations
  • Troubleshooting
  • Performance Reports
  • Report Writing
  • Negotiation
  • Multi-Channel Communication

Resume Skills: Administration

  • Calendar Management
  • Office Administration
  • Team Logistics
  • Memo Drafting
  • Data Entry
  • File Systems Management

Resume Skills: Healthcare Management Systems

  • EPIC
  • Medical MasterMind
  • Medisoft
  • AdvancedMD
  • Eaglesoft

Resume Skills: Healthcare Coding

  • ICD-10
  • CPT
  • HCPCS

Resume Skills: Certifications

  • Certified Administrative Professional
  • Notary Public

Resume Skills: Specialize Techniques

  • Data Entry
  • Records Management
  • Report Preparation
  • Document Management

Resume Skills: Time Management Techniques

  • Kanban
  • Scrum
  • Lean

Resume Skills: Financial Management

  • QuickBooks
  • Xero
  • FreshBooks
  • Budget Forecasting
  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Sample Administrative Assistant Resume: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Choose a template
Your Name
Administrative Assistant
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com January 2022 - Present
Senior Administrative Assistant
Managed a dynamic team of five junior assistants, improving team efficiency by 30% through expert coaching and change management.
Revamped data entry and invoicing processes resulting in a 25% reduction in human resources time spent during reimbursement.
Implemented new administrative strategies, reducing company secretarial work by 2 hours per day.
Coordinated a company-wide office administration cleanup, donating outdated items and recycling waste, which lowered operating costs by $10k annually.
Overhauled the company switchboard system, improving call routing efficiency by 50% and increasing customer service satisfaction.
Resume Worded January 2019 - December 2021
Administrative Assistant
Revitalized the office filing system, enhancing document retrieval efficiency by 40%.
Improved relations with 50+ long term clients through expert customer service and word processing skills, accelerating revenue by 35%.
Streamlined administrative assistance functions to provide effective support to a team of 10 company executives.
Decreased billing issues by 80% through careful reconciliation of monthly invoices.
Johnson & Johnson January 2015 - December 2018
Receptionist
Operated as primary reception telephone handler, improving call response time by 20%.
Managed office supply vendors, reducing supply costs by $500 per month.
Spearheaded a weekend social media campaign which increased client engagement by 30%.
EDUCATION
Resume Worded University May 2014
Master of Business Administration - Concentration in Institutional Management
Emphasis on Human Resource Management and Staff Supervision
Resume Worded Academic Center May 2010
Bachelor of Arts - Administrative Sciences
Concentration in Business Administration
Minors in Marketing and Accounting
SKILLS
Office software: Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft PowerPoint, Google Docs, Google Sheets, Adobe Acrobat
Project Management Tools: Trello, Asana, Slack, Basecamp, Google Calendar
CRM Software: Salesforce, Zoho, HubSpot, Microsoft Dynamics 365
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: Certified Administrative Professional (CAP) - International Association of Administrative Professionals
Volunteering: Treasurer - Local Nonprofit Organization (2018 - Present)
Awards: Employee of the Year - Resume Worded (2020)
Professional Development: Completed Advanced Excel course – LinkedIn Learning (2021)
Your Name
Executive Administrative Assistant
City, Country  •  (123) 456-789  •  [email protected]  •  linkedin.com/in/your-profile
EXPERIENCE
Coached.com March 2020 - Present
Senior Executive Administrative Assistant
Directed the transition to digital file keeping and data entry, reducing physical storage needs by 60%.
Implemented cloud accounting systems to streamline company-wide invoicing, reducing invoice errors by 70%.
Utilized strong executive administrative skills to effectively manage CEO’s schedules, trips, and meetings, improving time management by 30%.
Conducted comprehensive research for monthly reports that led to a 15% increment in productivity.
Spearheaded a support initiative that enhanced junior administrative assistant skills by 20%.
Resume Worded May 2015 - February 2020
Executive Administrative Assistant
Coordinated seamlessly with a team of 4 administrative professionals, increasing inter-departmental efficiency by 20%.
Maintained exceptional customer service delivery resulting in a 90% client satisfaction rating.
Handled high-level human resources tasks, reducing time spent on HR activities by department heads by approximately 10 hours weekly.
Tesla January 2011 - April 2015
Personal Assistant
Attended executive meetings, taking comprehensive notes and distributing them to appropriate staff, resulting in increased communication efficiency.
Handled daily office operations, improving work environment, and productivity by 30%.
EDUCATION
Resume Worded Institute February 2020
Certified Professional in Administrative Leadership
Intensive weekend coursework in executive leadership and administrative management
Resume Worded University April 2010
Bachelor of Business Administration - Business Management
Emphasis in Organizational Leadership
Recipient of the Outstanding Senior Award
SKILLS
Software Proficiency: MS Office (Expert), Google Suite (Advanced), Salesforce (Intermediate), Slack (Intermediate), Asana (Intermediate), Zoom (Advanced)
Administrative Capabilities: Time Management, Project Coordination, High-Level Confidentiality Maintenance, Complex Calendar Management, Meeting Organization and Preparation
Communication Tools: CRM Systems, Email Management Software, Virtual Conference Platforms, Social Media Management, File Sharing Tools
Languages: English (Native), Spanish (Conversational)
OTHER
Certifications: Lean Six Sigma Yellow Belt Certification, Coursera Project Management Principles and Practices Specialization
Leadership Activities: Women in Business Network Committee Member, Mentored 5+ junior administrative professionals at Coached.com
Awards: Employee of the Year, Resume Worded (2018)
Volunteering: Big Sisters of America Mentor (2012-Present)

Compare Your Resume To These Administrative Assistant Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

How do I add skills to an Administrative Assistant resume?

1
Review the job posting closely.

Go through the Administrative Assistant posting you're applying to, and identify hard skills the company is looking for. For example, skills like Invoicing, Company Secretarial Work and Telephone Reception are possible skills. These are skills you should try to include on your resume.

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2
Add industry skills like Social Media and Customer Service.

Add other common skills from your industry - such as Administrative Assistance, Administration and Microsoft Access - into your resume if they're relevant.

Expand
3
Add skills into your work experience.

Incorporate skills - like Management Consulting, Research and Switchboard - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Expand
4
Emphasize accomplishments that involved a team.

Teamwork is a common competency hiring managers look for, particularly for Administrative Assistant roles, so include at least 1-2 examples of accomplishments that involved leading a team, or collaborating with others to complete a project.

Expand
5
Emphasize your administrative skills.

Recruiters look for administrative skills on your Administrative Assistant, so highlight your experience with key administrative functions, like organizing workshops or communicating with customers and employees.

Expand
6
Use the exact job title.

Try to add the exact job title, Administrative Assistant, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Expand

Word Cloud for Administrative Assistant Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Administrative Assistant job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Administrative Assistant Skills and Keywords to Include On Your Resume

Administrative Assistant Soft Skills

Here are common soft skills that appear on Administrative Assistant job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Negotiation
    Expand
  • Leadership
    Expand
  • Teamwork
    Expand
  • Organization Skills
    Expand
  • Public Speaking
    Expand
  • Time Management
    Expand
  • Customer Satisfaction
    Expand
  • Clerical Skills
    Expand
    • Team Leadership
    • Phone Etiquette
    • Team Building
    • Communication
    • Confidentiality

    Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

    Resume Skills and Keywords from Related Jobs

    We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

    Get your Resume Instantly Checked, For Free

    Upload your resume and we'll spot the issues in it before an actual Administrative Assistant recruiter sees it. For free.

    Administrative Assistant Resume Templates

    Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

    Resume Example
    Senior Administrative Assistant

    Senior Administrative Assistant Resume Sample
    Go to Resume Page

    Resume Example
    Executive Administrative Assistant

    Executive Administrative Assistant Resume Sample
    Go to Resume Page

    Resume Example
    Entry Level Administrative Assistant

    Entry Level Administrative Assistant Resume Sample
    Go to Resume Page

    Resume Example
    Sales Administrative Assistant

    Sales Administrative Assistant Resume Sample
    Go to Resume Page

    Resume Example
    Executive Administrative Assistant

    Executive Administrative Assistant Resume Sample
    Go to Resume Page

    Resume Example
    Executive Assistant to CEO

    Executive Assistant to CEO Resume Sample
    Go to Resume Page

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    Frequently Asked Questions

    What are the top skills you should add to your Administrative Assistant resume?

    Some effective Administrative Assistant skills you can add to your resume include:

    • Administrative Assistance
    • Administration
    • Microsoft Access
    • Customer Service
    • Invoicing
    • Company Secretarial Work
    • Social Media
    • Telephone Reception

    What are the differences in resume skills between a Technical Administrative Assistant and a Medical Administrative Assistant?

    If you are writing a Technical Administrative Assistant resume, try to emphasize skills like Customer Service, Microsoft Access, Administrative Assistance, Windows, Strategic Planning, Management, Administration and Research.

    Similarly, if you are writing a Medical Administrative Assistant resume, emphasize skills like Medical Terminology, Medical Records, Electronic Medical Record (EMR), Healthcare, Medical Billing, U.S. Health Insurance Portability and Accountability Act (HIPAA), Appointment Scheduling and Data Entry.

    What are good resume skills to include for different Administrative Assistant roles and job titles?

    Depending on the specific role you apply to, you may need to emphasize different skill sets. Here are a few examples:

    • Sales Administrative Assistant: Administrative Assistance, Hospitality Management, Hotel Management, Hospitality and Sales
    • Operations Administrative Assistant: Office Administration, Data Entry, Payroll, Accounts Payable and Human Resources (HR)
    • Legal Administrative Assistant: Legal Advice, Legal Document Preparation, Legal Research, Legal Writing and Litigation
    • Technical Administrative Assistant: Customer Service, Microsoft Access, Windows, Strategic Planning and Management
    • Human Resources Administrative Assistant: Onboarding, Recruiting, Employee Relations, New Hire Orientations and Human Resources Information Systems (HRIS)

    What are common Administrative Assistant soft skills?

    Examples of Administrative Assistant soft skills include Negotiation, Leadership, Team Leadership, Teamwork and Organization Skills.

    Target your Resume to a Job Description

    While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

    It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

    Start targeting your resume

    © 2023 Resume Worded. All rights reserved.

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