Office Manager

Office Manager Resume Keywords and Skills (Hard Skills)

Here are the keywords and skills that appear most frequently on recent Office Manager job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume.

Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

Choose a category
  • Office Administration
  • Management
  • Customer Service
  • Microsoft Access
  • Administrative Assistance
  • Strategic Planning
  • Administration
  •  Find out what your resume's missing
  • Project Management
  • Executive Administrative Assistance
  • Research
  • Teaching
  • Human Resources (HR)
  • Event Planning
  • Payroll
  • Accounts Payable
  • Bookkeeping
  • Accounts Receivable (AR)
  • MYOB
  • Invoicing
  • Sales
  • Data Entry
  • Budgeting

  •   Show full list

Resume Skills: Software

  • Microsoft Office Suite
  • Adobe Creative Suite
  • G Suite
  • Google Workspace
  • Adobe Acrobat
  • Slack
  • Asana
  • Google Suite
  • SAP
  • Quickbooks
  • Sage 50 Accounting
  • MS Office Suite (Excel, Word, PowerPoint, Outlook)
  • Trello
  • Zoom
  • MS Office Suite
  • Salesforce
  • Zoho CRM
  • Marketo
  • Microsoft Dynamics
  • Microsoft Suite
  • Google Sheets
  •  Match your resume to these skills

Resume Skills: Management

  • Inventory Management
  • Budgeting
  • Financial Reporting
  • Schedule Management
  • Project Coordination
  • Facility Management
  • Administrative Support
  • Office Organization
  • Staff Management
  • Record Keeping
  • Supplies Management
  • Office Technology (MS Office, Google Workspace)
  • Scheduling
  • Conflict Resolution
  • Prioritization
  • Report Preparation
  • Records Management
  • Vendor Relations
  • Process Improvement
  • Supply Chain Management
  • Quality Management
  • Purchasing
  • Vendor Relationships
  • Team Building
  • Performance Evaluation
  • Budget Management
  • Staff Supervision
  •  Match your resume to these skills

Resume Skills: Tools

Resume Skills: Techniques

Resume Skills: Languages

Resume Skills: Office Technologies

Resume Skills: Legal & HR

Resume Skills: Administrative Tools

Resume Skills: Financial Tools

Resume Skills: Project Management

  • Lean Six Sigma
  • Agile
  • Scrum
  • Waterfall
  • Kanban
  • Agile & Scrum methodologies
  • Risk Management
  • Stakeholder Management
  • Project Scheduling
  • Project Cost Management
  •  Match your resume to these skills

Resume Skills: Medical Office Software

Resume Skills: Healthcare Billing

Resume Skills: Project Management Tools

Resume Skills: HRIS Systems

Resume Skills: Communication

Resume Skills: Technical

Resume Skills: Process and Scheduling

Resume Skills: Financial

Resume Skills: People Management

  Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Office Manager Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Office Manager Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences, education or Skills section, like we've shown in the examples below. Use the examples below as inspiration.

Select a free resume example
Your Name
Office Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2020 - Present
Office Manager
Steered office relocation project of 30+ employees, coordinating all logistics, managing budgets, and ensuring minimal disruption to business operations.
Implemented strategic planning techniques, improving operational efficiency by 25%.
Devised customer service protocols, which contributed to a 20% rise in client retention rates.
Managed Accounts Payable and Receivable, reducing invoice errors by 40%.
Coordinated weekly team meetings, optimizing communication and productivity between departments. June 2018 - December 2019
Executive Administrative Assistant
Increased executive productivity by 30% through efficient scheduling and accurate task prioritizing.
Spearheaded event planning for 10+ company functions, enhancing corporate culture.
Collaborated on strategic projects, contributing to a 15% revenue growth in Q4 2019.
Conducted research for company proposals, improving project development processes.
Microsoft Corporation March 2016 - May 2018
Administrative Assistant
Facilitated Office Management system in Microsoft Access, reducing data entry errors by 20%.
Managed payroll for 100 staff, ensuring accurate and timely payments.
Assisted in bookkeeping activities, improving financial accountability.
Resume Worded Institute Dec 2019
Executive Master of Business Administration (EMBA)
Specialized in Strategic Management and Leadership
Resume Worded University May 2015
Bachelor of Business Administration (BBA) - Office Management concentration
Graduated Cum Laude
Participated in the Co-Operative study plan while working as an Administrative Assistant
Office Management: Inventory Management, Budgeting, Financial Reporting, Schedule Management, Project Coordination, Facility Management
Software Proficiency: Microsoft Office Suite (Advanced), Google Workspace (Advanced), Adobe Acrobat (Intermediate), Slack (Advanced), Asana (Basic)
Office Technologies: VOIP Systems, Interactive Displays, Projector Systems, Video Conferencing Platforms (Zoom, MS Teams)
Legal & HR: Employee Onboarding, Regulatory Compliance, Confidentiality Procedures, Office Safety Measures
Certifications: Certified Office Manager - Adminme (2021), Certified Administrative Professional - IAAP (2017)
Leadership & Volunteering: Co-lead, Food Bank Volunteer Team - Food Hope Foundation (2016 - Present)
Projects: Leadership Role in the Successful Execution of Company-wide Events at Resume Worded, Resulting in Improved Employee Engagement
Your Name
Administrative Manager
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE February 2021 - Present
Administrative Manager
Transformed administrative systems, which resulted in reducing process time by 35%.
Managed and trained a team of 10+ administrative assistants, decreasing staff turnover by 20% through improved training methods.
Successfully completed a large-scale, office-wide digital migration project 2 months ahead of projected timeline.
Oversaw payroll and HR related functions, reducing employee queries by 30%.
Maintained a high level of workforce efficiency, achieving project completion rates of up to 92%.
Resume Worded September 2018 - February 2021
Executive Administrative Assistant
Managed and conducted sales data analysis, instrumental in identifying a new, profitable market niche.
Created detailed financial reports, instrumental for strategic planning.
Organized 15+ companywide training sessions, elevating staff skills in productivity software.
IBM August 2017 - July 2018
MYOB Specialist
Oversaw MYOB processes, which accelerated invoicing and bookkeeping tasks by 20%.
Initiated cost tracking system, reducing expenditure by 10%.
Resume Worded Institute August 2015 - July 2017
Executive Master of Business Administration (EMBA)
Focused on Operations Management and Organizational Leadership
Recipient of Dean’s scholarship for high academic achievement
Resume Worded University September 2010 - June 2014
Bachelor of Business Administration (BBA) - Concentration in Management
Minor in Information Systems
Earned University Honors for maintaining a GPA above 3.5 throughout the course
Administrative Tools: MS Office Suite (Advanced), Google Workspace (Advanced), Trello, Asana, Zoho, Slack
Financial Tools: MYOB, QuickBooks, Zoho Books, FreshBooks, Xero (Advanced)
Project Management: Lean Six Sigma, Agile, Scrum, Waterfall, Kanban, PRINCE2
Languages: English (Native), Spanish (Conversational), German (Basic)
Certifications: Certified Administrative Professional (CAP), Lean Six Sigma Green Belt Certified
Volunteering: Habitat for Humanity - Assisted in coordinating logistics for local home building projects
Personal Projects: Built an online community with over 2,500+ active members for administrating professionals
Trainings: Completed Coursera’s ‘Project Management Principles and Practices’ and ‘Organizational Leadership’ specialisations
Your Name
Operations Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded March 2021 - Present
Operations Manager
Leveraged operational strategies in office administration, enhancing output levels by 30%.
Managed team of 15+, fostering a high-performance culture that led to an increase in productivity by 40%.
Implemented customer service standards, improving customer satisfaction rates by 25%.
Devised streamlined Accounts Payable and Receivable processes, resulting in a decrease in payment delays by 30%.
Initiated a comprehensive, company-wide training program, improving employee performance metrics by 20%. August 2018 - February 2021
Sales and Marketing Manager
Generated sales growth of 18% through strategic marketing initiatives.
Managed a team of 10 sales representatives, resulting in a 35% increase in team sales performance.
Established new partnerships, contributing to revenue growth by $1.2M per year.
IBM Corporation May 2017 - August 2018
Human Resources Officer
Streamlined HR processes, creating a 15% increase in employee engagement.
Implemented proactive recruitment strategies, reducing hiring churn by 20%.
Resume Worded Academic Center June 2020
Executive Master's in Business Administration
Specializations: Operations and Human Resources Management
Resume Worded University May 2017
Bachelor of Business Administration - Marketing
Minors: Human Resources Management and Psychology
Awards: Dean's List 2015 & 2016 (Top 10%)
Operations Management: Process Improvement, Supply Chain Management, Quality Management, Purchasing, Vendor Relationships
Workplace Software: MS Office Suite (Expert), Salesforce (Expert), Zoho CRM, Marketo, Microsoft Dynamics, Slack, Trello
Project Management: Agile & Scrum methodologies, Risk Management, Stakeholder Management, Project Scheduling, Project Cost Management
Certifications: Project Management Professional (PMP) Certification (2022), Certified Sales and Marketing Professional (SMP) (2019)
Awards and Acknowledgements: Manager of the Year - Resume Worded (2021), Top Sales Leader - (2020)
Volunteering: Mentor - Career Community for Women (Present), Volunteer Tutor - Underserved Youth Education Program (2017 - 2019)
Personal Projects: Developed operational cost reduction strategies for local businesses, resulting in a 15-25% reduction of overhead expenditures
Your Name
Back Office Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2019 - Present
Back Office Manager
Incorporated SWIFT Payments enhancing payment operations efficiency by 70%.
Managed a team of 15, leading the sales operations and driving sales management practices. Saw an increase in revenue by 30%.
Transformed back office operations; integrated technology to automate processes which saved 15 hours weekly.
Introduced risk management protocols which reduced inaccuracies on portfolio management assessments by 50%.
Coordinated with the finance team for financial analysis, leading to the identification and cost reduction of redundant operations by 10%.
Resume Worded January 2020 - Present
Senior Back Office Manager
Spearheaded metamorphosis of manual data input methods to automated systems saving 15 hours per week
Directed a diverse team of 10 members in efficiently handling administrative tasks resulting in a 25% productivity increase
Implemented a new CRM software which led to a 30% increase in customer satisfaction scores
Negotiated vendor contracts resulting in a steady 20% cost reduction annually
Managed financial processes and reduced discrepancies by 40% through meticulous expense tracking
JP Morgan June 2016 - December 2018
Senior Back Office Analyst
Spearheaded a project on Business Strategy Planning, increasing operational efficiency by 20%.
Collaborated in developing the company's retail banking sector, increasing customer reach by 25%.
Streamlined the credit sanctioning process that saw a decrease in loan disbursement time by 15%. June 2017 - December 2019
Back Office Supervisor
Developed an innovative inventory management system that led to a 30% increase in efficiency
Overseen team of 7 back office staff, reducing overall errors by 35%
Restructured document handling and storage, leading to a 25% saving in space requirements
Johnson & Johnson April 2015 - May 2017
Executive Assistant
Leveraged advanced Excel functions to streamline administrative processes and improve productivity by 20%
Coordinated vendor payments, decreasing overdue payments by 78%
Resume Worded Academic Center December 2018
Master of Business Administration (MBA) - Concentration in Business Administration
Focus on Project Management and Financial Analysis
Resume Worded University May 2016
Bachelor of Science in Business Administration - Financial Management
Minor in Accounting
Dean's List 2013 - 2016 (Top 10% of class)
Software Proficiency: Microsoft Office Suite (Expert), SQL (Intermediate), SAP (Advanced), QuickBooks (Advanced)
Financial Skills: Financial Modeling, Financial Report Writing, Cash Flow Analysis, Balance Sheet Management
Project Management Tools: JIRA (Intermediate), Asana (Advanced), Trello (Expert), Basecamp (Proficient)
Certifications: Certified Project Management Professional (PMP)
Professional Development: Advanced Project Management Workshop (Resume Worded Institute, June 2019)
Leadership & Volunteering: Non-Profit Organization's Community Outreach Committee (Chairperson, 2016 - Present)
Awards: Employee of the Year (JP Morgan, 2017)
Your Name
Back Office Operations Manager
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE February 2020 - Present
Back Office Operations Manager
Harnessed Microsoft Access and automated routine banking processes to improve accuracy, increasing transaction processing efficiency by 35%.
Championed the enhancement of customer service functions, thereby decreasing complaints by 40%.
Developed and nurtured a team spirit among the members which led to a 50% increase in team productivity.
Implemented a refined risk management approach, decreasing operational risks by 20%.
Citi Bank September 2017 - January 2020
Back Office Senior Associate
Successfully maintained an extensive securities portfolio and minimized losses by 18%.
Played a key role in operational business planning, which led to a significant cost reduction of 8%.
Initiated innovative processes in investment banking sphere, capitalizing on high net worth client's segment, which grew the client base by 15%.
Resume Worded University June 2017
Master of Business Administration (MBA)
Emphasis on Finance and Operations Management
Resume Worded Academic Center May 2015
Bachelor of Commerce - Finance
Major in Finance with elective course in Data Analysis
Achievement: Dean's List 2015 (Top 10%)
Data Analysis: Microsoft Excel (Advanced), Google Sheets, Power BI, SQL
Project Management: MS Project, Trello, Jira, Asana, Toggl Track
Productivity Software: MS Office Suite, Google Workspace, Slack, Trello
Communication: English (Native), Spanish (Fluent)
Certifications: Certified Six Sigma Green Belt, Project Management Professional (PMP) Certification
Professional Development: attended Ivy League Leadership Training and attended 3+ seminars yearly pertinent to current industry trends
Volunteering: helped organize community finance workshops, mentored startup organizations about financial planning and management
Projects: Managed and improved operational readiness for merger project between Citi Bank and XYZ company
Your Name
Back Office Support Manager
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE August 2018 - Present
Back Office Support Manager
Facilitated a team training program on product awareness and sales strategies, leading to an increase in sales by 40%.
Innovatively integrated automation tools in various accounting processes and saved operational time by 20%.
Lead a team to improve customer service platforms, which increased customer satisfaction ratings by 35%.
Implemented advanced financial analysis techniques which contributed to a 20% increase in annual profit.
Re-engineered the company's back-end securities management process, reducing financial risk by 15%.
Morgan Stanley March 2015 - July 2018
Financial Analyst
Managed large-scale financial analysis projects that increased forecast accuracy by 25%.
Supported back office operations and enhanced system for timely and efficient securities processing, reducing errors by 30%.
Was instrumental in the strategic business planning, which led to a revenue increase of 20%.
Resume Worded University March 2014
Master of Business Administration (MBA) - Finance
Concentration in Corporate Financial Management
Resume Worded Institute May 2013
Chartered Financial Analyst (CFA) - Level II
Part-time while working at Morgan Stanley
Financial Analysis Tools: Bloomberg Terminal, Microsoft Excel (Macros, Pivot Tables), FactSet, Oracle Financials, SAP Finance
Compliance & Risk Management: Sarbanes-Oxley Act (SOX), Financial Risk Management (FRM), International Financial Reporting Standards (IFRS)
Project Management: MS Project, Agile Workflows, Scrum
Languages: English (Native), Spanish (Conversational), German (Basic)
Certifications: Six Sigma Green Belt, Project Management Professional (PMP)
Leadership & Volunteering: Financial Literacy Mentor at local community center, Chair of the Employee Charity Fund Committee at
Awards:'s Manager of The Year 2019, Morgan Stanley Performance Award 2017
Continuing Education: Regularly attend Finance & Investment seminars and workshops
Your Name
Dental Office Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Smile Works Dental March 2019 - Present
Dental Office Manager
Boosted office efficiency by 35% through implementing innovative practice management procedures including precision appointment scheduling and streamlined dental insurance processing.
Converted 90% of stack of unpaid bills into revenue by employing effective accounts receivable strategies.
Enhanced patient education by designing and facilitating educational workshops on restorative dentistry procedures.
Reduced dental practice operational expenses by 15% by strategizing and executing effective cost-management procedures.
Performed comprehensive Dental Practice Management, successfully maintaining a 98% appointment attendance rate, reducing no-shows by 50%.
Resume Worded June 2015 - February 2019
Dental Office Supervisor
Championed CPR training among staff, improving office safety measures.
Elevated Dental Care standards leading to a 40% increase in patient satisfaction.
Implemented Eaglesoft software, which significantly expedited patient data management and eased office administrative tasks. January 2012 - May 2015
Dental Assistant
Delivered quality dental assisting, ensuring utmost patient comfort, which resulted in 30% increase in patient referrals.
Adhered strictly to the U.S. Health Insurance Portability and Accountability Act (HIPAA) guidelines, ensuring 100% compliance.
Participated in strategic dental marketing initiatives which increased new patients by 20%.
Resume Worded Institute January 2019
Certification in Dental Office Management
Part-time Certification alongside job at Smile Works Dental
Resume Worded University May 2011
Bachelor of Science - Dental Hygiene
GPA: 3.9/4.0
Recipient of Dental Hygiene Excellence Award
Dental Software: Eaglesoft, Dentrix, DENTALVISION, ACE Dental Software, MOGO Dental Software, Curve Dental Software
Office Management: Scheduling, Billing and Coding, Inventory Management, Patient Records Management, Insurance Verification, Hiring and Training Staff
Certifications: HIPAA Compliance Certification (2018), OSHA Compliance Certification (2017)
Professional Enrichment: Attended American Association of Dental Office Management Annual Conference (2019, 2020)
Volunteering : Provided free dental hygiene education sessions at local community centers (2013-2015)
Your Name
Dental Practice Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Healthy Smiles Dental January 2019 - Present
Dental Practice Manager
Directed strategic dental industry partnerships, which led to a 25% increase in clinic's service offerings.
Standardized dental software use, increasing office productivity by 40%.
Reduced patient wait time by 20% through proficient appointment scheduling.
Managed dental insurance claims, improving payout period by 50%.
Orchestrated successful practice management, leading to a 20% increase in office revenue.
Resume Worded April 2014 - December 2018
Office Supervisor
Implemented standardized healthcare management techniques, boosting operational efficiency by 30%.
Teamed with dentistry professionals to enhance patient experience, thereby elevating customer satisfaction rate by 35%.
Oversaw comprehensive office administration, ensuring an organized and efficient office environment. August 2010 - March 2014
Front Office Dental Assistant
Utilized Dentrix to manage patient records, effectively decreasing record retrieval time by 40%.
Ensured strict adherence to HIPAA guidelines, bolstering patient trust and confidentiality.
Assisted in creating marketing materials, resulting in a 15% increase in patient walk-ins.
Resume Worded University Dec 2018
Master of Business Administration - Healthcare Management
Concentration in Dental Practice Administration
Resume Worded Academic Center May 2010
Bachelor of Science - Dental Hygiene
Recipient of the Annual Award for Outstanding Clinical Proficiency
Participated in Community Dental Health Internship
Management Skills: Scheduling, Staff Management, Office Management, Patient Relations, Billing, Procurement
Dental Software: Dentrix, Eaglesoft, ADSTRA Dental Software, Dovetail, Curve Dental
Compliance & Regulation: HIPAA, OSHA, State Dental Regulations, JCAHO Standards, Insurance Billing Codes
Certifications: Certified Dental Practice Manager (AADOM), Certified Office Manager (AOM)
Projects: Implemented a patient reminder system, leading to a 20% decrease in missed appointments
Leadership & Volunteering: Community Dental Clinic Volunteer, Annual 'Give Kids A Smile' Day Coordinator
Your Name
Dental Office Administrator
City, Country  •  (123) 456-789  •  [email protected]  •
Pearl Dental Clinic February 2018 - Present
Dental Office Administrator
Implemented effective scheduling procedures, reducing appointment cancellations by 30%.
Played a key role in managing dental insurance claims, thereby expediting payment process by 50%.
Incorporated the use of Eaglesoft software, streamlining staff training and patient database management.
Directed a successful marketing campaign, contributing to a 10% increase in new clients.
Organized regular staff training on CPR measures, ensuring a safer and more prepared work environment.
Resume Worded October 2013 - January 2018
Practice Coordinator
Developed healthcare management procedures that boosted practice efficiency by 30%.
Handled Accounts Receivable efficiently, reducing payment delays by 45%.
Promoted increased reference rates by 20% through competent patient education strategies. June 2010 - September 2013
Dental Assistant
Assisted in performing restorative dentistry procedures, enhancing patient's dental health.
Complied stringently with HIPAA regulations, assuring complete confidentiality and security of patient information.
Contributed in the dental office's marketing, improving practice's visibility by 15%.
Resume Worded Institute January 2018
Certified Dental Office Manager
Focused on improving dental office revenue, marketing techniques and patient relations.
Resume Worded University May 2010
Bachelor's in Health Services Administration
Concentrated on healthcare law and ethics, healthcare management, and healthcare information systems.
Part-time education alongside work as Dental Assistant
Office Management: Patient Management, Appointment Scheduling, Payment Collection, Record Keeping, Office Resource Management
Dental Software Proficiency: Dentrix, Eaglesoft, DentalVision, Carestream Dental, DentiMax
Business and Marketing: Strategic Marketing, Growth Revenue, Customer Retention, Event arrangement
Languages: English (Native), Spanish (Conversational)
Certification: HIPAA Compliance Certification (2017)
Volunteering: Oral Health America (Volunteer, 2015 - Present)
Awards: Employee of the Year, Pearl Dental Clinic (2020)
Professional memberships: Member, Dental Administrators Association (2018 - Present)
Your Name
Healthcare Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded October 2016 - Present
Healthcare Manager
Risk Management: Devised and implemented robust risk management framework, reducing clinical errors by 35%
Revenue Cycle: Increased revenue by 20% by reengineering the revenue cycle from patient inflow to outflow.
Patient Safety Manager: Implemented patient safety guidelines resulting in a 50% decrease in patient-related incidences.
Strategizing: Developed clinic-wide strategies that resulted in a 15% increase in annual growth
Staff hiring and training: Handpicked and trained a multidisciplinary team of professionals, leading to improved operational output. March 2011 - September 2016
Medical Services Manager
Monitored and analyzed healthcare legislation, ensuring 100% compliance with HIPAA regulations.
Cut down on patient wait times by 40% by overhauling the appointment scheduling system.
Built and managed a high-performing team, increasing productivity by 15%.
Ascension Healthcare February 2006 - February 2011
Assistant Clinic Administrator
Coordinated the movement of patients, reducing wait times and increasing patient satisfaction scores.
Assisted in the development of long-term business goals resulting in a 120% increase in growth over 5 years.
Implemented a new filing system, reducing document retrieval time by 35%.
Resume Worded University January 2011
Master of Business Administration - Healthcare Management
100% completed part-time during full-time role at Ascension Healthcare. Dedication, leadership, and quick decision-making abilities helped balance resources and time efficiently
Resume Worded Academic Center May 2006
Bachelor of Science – Health Services Administration
Received honors in project management coursework
Awarded ‘Emerging Leader’ in senior class based on peer reviews and faculty nominations
Healthcare Practices: Quality Improvement Initiation, Patient Satisfaction Enhancement, JCAHO Accreditation Standards, Departmental Budgeting
Software Proficiency: Electronic Health Records (EHR) Software (Advanced), Medical Practice Management Software (MMS) (Proficient), Health Information Systems (HIS) (Proficient), MS Office Suite (Proficient)
Regulatory Compliance: HIPAA & JCAHO Compliance, Health Insurance Claim Processing, Medical Coding & Billing, Medical Terminology
Certifications: Healthcare Management Certification, American Association of Healthcare Administrative Management (AAHAM) (2019), Certified Professional in Healthcare Quality (CPHQ) (2018)
Leadership & Volunteering: Medical Association Board - Safety Committee Chair, Coached local youth basketball league
Professional Development: Attended annual American Hospital Association (AHA) Leadership Summit, Regular attendee of webinars focused on innovative healthcare management techniques
Your Name
Operations Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded March 2020 - Present
Senior Operations Manager
Orchestrated restructuring of supply chain procedures, this led to a 30% increase in efficiency
Revamped quality assurance protocols, resulting in a 20% decrease in product defects
Pioneered a new project management software leading to a 38% improvement in on-time project delivery
Managed a cross-functional team of 15 members, leading to a 25% hike in productivity
Reduced operating expenses by 18% by negotiating vendor contracts and optimizing resources May 2017 - February 2020
Operations Supervisor
Leveraged Six Sigma methodologies to reduce process inefficiencies by 35%
Lead a team of 8 members, increasing team morale and decreasing employee turnover rate by 25%
Implemented cost-saving measures and reduced departmental spending by 20%
Procter & Gamble February 2014 - April 2017
Operations Coordinator
Integrated planning and forecasting software, improving forecasting accuracy by 28%
Spearheaded the training of new employees, reducing the onboarding process by 2 weeks
Resume Worded University Dec 2013
Master of Business Administration (MBA) - Operations Management
Specialized in Lean Operations and Supply Chain Management
Resume Worded Institute May 2010
Bachelor of Engineering - Industrial Engineering
Focus on automation systems and process improvement
Awards: Dean's List 2009 (Top 10%), Resume Worded Project Excellence Award
Operations Management: Lean Six Sigma (Green Belt), Performance Metrics, Continuous Improvement, Process Optimization, VSM, 5S, Risk Management
Tools & Software: MS Office Suite (Expert), Project Management software (Jira, Asana), ERP Systems (Oracle, SAP), CAD Software (AutoCAD, SolidWorks)
Analytical Skills: Statistical Analysis, Supply Chain Analysis, Resource Allocation, Budgeting & Forecasting, Financial Modeling, Cost-Benefit Analysis
Certifications: Certified Supply Chain Professional (CSCP), Project Management Professional (PMP), ISO 9001 Auditor
Awards & Recognition: Recipient of the 2019 Excellence in Leadership Award at for successfully leading a cross-functional project.
Courses: Completed Operational Excellence: Managing Performance in Operations and Manufacturing Course (2020)
Volunteering: Led team of volunteers in the 'Go Green' initiative for environmental sustainability at Resume Worded
Your Name
Office Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded April 2019 - Present
Senior Office Manager
Adapted remote work arrangements amid Covid-19, which led to a 20% rise in overall productivity
Managed contract negotiations with vendors, reducing business expenses by over 22%
Implemented MS Project for process management, resulting in a 30% improvement in project delivery times
Reduced the office’s carbon footprint by 60% through the introduction of ‘green’ initiatives
Overhauled recruitment processes which led to a 25% reduction in time to hire June 2016 - March 2019
Office Administrator
Revamped filing system, resulting in a 35% decrease in document retrieval times
Managed budget of $500k, saving the company 15% through strategic negotiations with vendors
Streamlined communication across the company reducing response time by 50%
Unilever January 2014 - May 2016
Executive Secretary
Developed an effective appointment system, improving punctuality by 30%
Reduced cost of office supplies by 25% through careful budget management and vendor negotiation
Resume Worded Institute June 2016
Certified Administrative Professional (CAP)
Specialty module in Organizational Management
Resume Worded University May 2014
Master's in Business Administration (MBA) - Management
Thesis: Organizational Culture and Productivity
Relevant Courses: Human Resources Management, Organizational Leadership
Software Proficiency: MS Office Suite (Excel, Word, PowerPoint, Outlook), Google Workspace, Slack, Trello, Asana, Zoom
Office Management Skills: Scheduling, Conflict Resolution, Prioritization, Report Preparation, Records Management, Vendor Relations, Process Improvement
People Management: Team Leadership, Recruitment & Hiring, Performance Review, Staff Training & Development, Employee Motivation
Languages: English (Fluent), Spanish (Fluent), French (Intermediate)
Certifications: Project Management Professional (PMP) Certification (2021)
Leadership & Volunteering: Office Professionals' Network Union (President 2020-2021), Resume Worded CSR Initiative (Volunteer Coordinator, 2016-2019)
Projects: Implemented an office digitization initiative at Resume Worded leading to 30% reduction in paper usage
Awards: ‘Employee of the Year’ - (2018)
Your Name
Office Coordinator
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded January 2019 - Present
Senior Office Coordinator
Managed administrative operations for a team of 20, enhancing coordination and reducing duplicated efforts by 35%
Negotiated with suppliers for office supplies and equipment, resulting in savings of 15%
Oversaw data integrity in Salesforce, improving data accuracy by 30%
Implemented remote working system leading to an increase in productivity by 27%
Devised an optimized meeting scheduling system, leading to a 20% reduction in meeting delays February 2016 - December 2018
Office Supervisor
Streamlined office procedures, resulting in 15% efficiency improvement
Facilitated intra-department communication leading to a 25% decrease in project delays
Managed billing processes reducing invoice errors by 40%
Pfizer June 2013 - January 2016
Administrative Assistant
Developed a document management system, reducing paperwork by 50%
Managed vendor relations, achieving a 20% saving in supply costs
Resume Worded Academic Center January 2016
Master of Business Administration - General Management
Specialization in Organization Leadership and Operations Management
Resume Worded University May 2013
Bachelor of Business Administration - Office Management
Minors in Human Resources and Project Management
Awards: Dean's List 2011, 2012 (Top 5%)
Administrative Software: Microsoft Office Suite, Google Workspace, Asana, Trello, Slack
Project Management: Gantt charts, PERT charts, Critical Path Method, Resource levelling, Risk mitigation strategies
Business & Finance: Budgeting, Forecasting, KPI Monitoring, Financial Analysis, Performance Reporting
Languages: English (Native), Spanish (Fluent), French (Conversational)
Certifications: Certified Administrative Professional (CAP) - International Association of Administrative Professionals
Leadership & Volunteering: Project Management Institute (Active Member and Local Chapter Volunteer)
Awards: Employee of the Year (2017) -
Professional Training: Advanced Excel Functions & Formulas Training, Time Management Workshop
Your Name
Operation Support Manager
City, Country  •  (123) 456-789  •  [email protected]  •
Resume Worded February 2018 - Present
Senior Operation Support Manager
Played a key role in optimizing processes, leading to a 25% increase in output
Negotiated a contract with a new vendor, resulting in a 20% cost reduction in supplies
Implemented cloud-based project management software which optimized project tracking by 30%
Built a team of 8 support staff, improving service levels by 25%
Oversaw monthly and annual budgets, succeeding in reducing costs by 19% January 2015 - January 2018
Operations Support Supervisor
Spearheaded the adoption of lean principles, resulting in a 20% waste reduction
Managed inventory processes, reducing stock discrepancies by 50%
Coordinated a cross-functional team of 10, increasing team performance by 30%
Estée Lauder Companies July 2012 - December 2014
Operations Assistant
Managed scheduling and dispatch, improving customer satisfaction by 25%
Assisted in budget planning and management, reducing operational costs by 10%
Resume Worded University January 2015
Master of Business Administration - Strategic Operations Management
Specialization in Operations Research and Management Science
Resume Worded Academic Center May 2012
Bachelor of Engineering - Industrial and Systems Engineering
Minors in Business Management, Awards: Dean's List 2012 (Top 10%)
Operation Software: ServiceNow, IBM Maximo, AIMS, Oracle E-Business Suite, MS Project, SAP Operations
Data Analysis: SPSS, Tableau, Minitab, Microsoft Excel (VLOOKUP, Pivot Tables, Macros), SQL Queries, R Programming
Quality-Assurance: Six Sigma (Green Belt), Lean Practices, KAIZEN, PDCA, ISO 9001:2015 Knowledge
Communication & Collaboration: Microsoft Teams, Slack, Jira, Trello, Asana, Salesforce CRM
Certifications: Project Management Professional (PMP) - 2017, ISO 9001:2015 Lead Auditor Certification - 2018
Leadership & Volunteering: Volunteer Organizer at Local Community Food Bank, Facilitator at Annual Operations and Supply Chain Conference
Courses: Six Sigma Green Belt Course from American Society for Quality
Your Name
Practice Administrator
City, Country  •  (123) 456-789  •  [email protected]  •
Mayo Clinic January 2019 - Present
Senior Practice Administrator
Revamped the practice's revenue cycle management system which increased the annual revenue by 18%.
Streamlined medical billing process reducing errors by 30%, leading to quicker payments and improved patient satisfaction.
Implemented HIT solutions for efficient management of medical records, culminating in an 80% improvement in data retrieval time.
Developed a HIPAA-compliant EMR system, ensuring the safety and privacy of patient records, reducing cases of security breach by 100%.
Proactively coordinated with physicians, fostering stronger relations and enhancing patient care efficiency by 40%.
Cleveland Clinic March 2015 - December 2018
Practice Administrator
Rolled out healthcare management strategies which resulted in a 30% decrease in operational costs.
Managed practice operations for a team of 50+ healthcare professionals, improving team efficiency by 25%
Accelerated Medicare and managed care reimbursements by 20% by refining medical coding techniques and enhancing credentials.
Resume Worded June 2014 - February 2015
Junior Practice Administrator
Gained proficiency in medical terminology and U.S. healthcare regulations
Assisted in the seamless transition of physical medical records to EMR
Managed patient appointments and billing, reducing patient waiting time by 15%.
Resume Worded Institute December 2014
Master of Business Administration - Health Care Management
Specialized in Health Care Law and Policy
Resume Worded University May 2012
Bachelor of Arts - Business Administration
Minors in Health Sciences and Human Resources
Awards: Resume Worded Scholars Award (Top 5%), Dean's List 2012
Healthcare Software: Cerner, McKesson, Allscripts, Epic Systems, MEDITECH, Siemens
Regulatory Compliance: HIPAA, ICD-10, MACRA, MIPS, HCPCS, EHR Meaningful Use
Management: Strategic Planning, Budgeting, Team Leadership, Operations Management, Project Management
Languages: English (Native), Spanish (Conversational)
Certifications: Fellow of the American College of Healthcare Executives (FACHE), Certified Medical Practice Executive (CMPE)
Continuing Education: Certificate in Healthcare Risk Management, Healthcare Financial Management Program
Volunteering: American Red Cross (Disaster Action Team Member), Local Health Clinic (Board Member)
Awards & Honors: Healthcare Executive 'Outstanding Leadership' Award, AHA 'Excellence in Management' Award
Your Name
Healthcare Administrator
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE February 2021 - Present
Senior Healthcare Administrator
Reduced practice's operational expenses by 15% by strategically implementing healthcare management best practices.
Conducted HIPAA training sessions for 200+ employees, ensuring 100% adherence to U.S. health regulations.
Improved efficiency of clinical research by incorporating cutting-edge HIT solutions, thereby accelerating the research timeline by 20%.
Spearheaded a team responsible for managing EMR, achieving 98% accuracy in recording and retrieving medical data.
Slashed redundancies in the revenue cycle, leading to a 35% increase in practice profits.
Mount Sinai Health System July 2018 - January 2021
Healthcare Administrator
Orchestrated the transition from manual to automated medical billing, reducing billing errors by 25%.
Oversaw operations of a multi-speciality clinic, managing backend processes and coordinating between 80+ physicians.
Enhanced patient satisfaction scores by streamlining appointment and billing process, through the application of effective practice management techniques.
Philips Healthcare April 2016 - June 2018
Junior Healthcare Administrator
Managed HIPAA compliance for the company ensuring zero instances of non-compliance.
Assisted in implementing HIT tools for effective medical practice management.
Contributed to revenue cycle management strategies, increasing revenue generation by 10%.
Resume Worded University June 2018
Master of Health Administration (MHA)
Specialization in Healthcare Systems Management
Resume Worded Academic Center April 2016
Bachelor’s degree in Health Services Administration
Coursework included Health Economics, Health Law, and Financial Management for Health Professionals
Completed a comprehensive thesis on Health Information Technology
Regulatory: HIPAA, ACA, CMS, Medicare/Medicaid, Federal and State Healthcare Laws, ICD-10-CM, CPT
Health IT: EMR/EHR Systems (Cerner, Epic), Health Analytics Tools, Revenue Cycle Management Software, Microsoft Office Suite
Operational: Healthcare Finance, Patient Safety, Quality Improvement, Strategic Planning, Staff Training and Development, Healthcare Law
Languages: English (Native), Spanish (Conversational)
Certifications: Certified Healthcare Executive (CHE), Certified Professional in Healthcare Quality (CPHQ)
Leadership & Volunteering: American College of Healthcare Executives (ACHE) – Member, American Association of Healthcare Administrative Management (AAHAM) – Member, Volunteer at local health clinics
Courses: Continuous enrollment in CMS webinars and workshops, Regular participant in ACHE professional development courses
Awards: Excellence in Healthcare Administration Award – Mount Sinai Health System, 2020, Employee of the Year – Philips Healthcare, 2017
Your Name
Administrative Service Manager
City, Country  •  (123) 456-789  •  [email protected]  •
EXPERIENCE March 2018 - Present
Senior Administrative Service Manager
Implemented a novel patient scheduling system which reduced appointment wait time by 30% and improved patient satisfaction by 20%
Coordinated with insurance companies and expedited managed care reimbursements, resulting in a 25% increase in revenue.
Managed a team of 30+ administrative professionals to streamline workflow and increased team efficiency by 35%.
Redesigned the hospital billing system, bolstering efficiency and reducing billing errors by 40%.
Lead the implementation of a HIPAA compliant IT infrastruture to protect patient medical information, eliminating security compliance concerns.
Resume Worded October 2014 - February 2018
Administrative Service Manager
Facilitated the migration from paper to electronic medical records, speeding up data retrieval by 60%
Conducted healthcare consulting sessions for patient-facing staff, improving patient interaction and satisfaction scores by 15%.
Managed physician billing and credentialing leading to a 15% increase in profitable revenue.
HCA Healthcare June 2012 - September 2014
Administrative Service Associate
Supported medical billing and coding operations to ensure prompt and accurate insurance reimbursements.
Assisted in maintaining a HIPAA-compliant IT environment.
Improved practice efficiency by scheduling and managing patient appointments effectively.
Resume Worded Institute March 2016
Master of Business Administration - Business Management
Awards: Resume Worded Graduate Award (Top 5% of class)
Resume Worded University June 2012
Bachelor of Business Administration - Business Management
Minors in Human Resources and Operations Management
Dean's List 2012
Management Tools: MS Office Suite, Google Workspace, Asana, Slack, Trello, Zendesk
Project Management: Project Planning, Budgeting, Agile Scrum, Risk Management
Data Analysis: SPSS, Microsoft Excel (Advanced), Google Analytics, SAP Business Intelligence
Languages: English (Native), Spanish (Conversational)
Certifications: Project Management Professional (PMP) - PMI Certified (2018), Certified Administrative Professional (CAP) - IAAP (2017)
Leadership & Volunteering: Fundraising Director, United Way Annual Charity Drive (2015-present), Organizational Member, National Association of Professional Women (2010-present)
Awards: Winner, Manager of the Year Award - Resume Worded (2017), Finalist, Excellence in Leadership - (2019)
Professional Development: Attended Annual Conference for Administrative Professionals (2018, 2020, 2021), Completed Leadership Training Course - Dale Carnegie Institute (2020)

How do I add skills to an Office Manager resume?

Review the job posting closely.

Go through the Office Manager posting you're applying to, and identify hard skills the company is looking for. For example, skills like Customer Service, Administrative Assistance and Office Administration are possible skills. These are skills you should try to include on your resume.

Add industry skills like Project Management and Administration.

Add other common skills from your industry - such as Management, Microsoft Access and Strategic Planning - into your resume if they're relevant.

Add skills into your work experience.

Incorporate skills - like Accounts Payable, Accounts Receivable (AR) and Human Resources (HR) - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Highlight leadership and management skills.

Hiring managers often want to see evidence of leadership and management on an Office Manager resume, so try to include any examples of where you led a project or managed other people.

Emphasize your administrative skills.

Recruiters look for administrative skills on your Office Manager, so highlight your experience with key administrative functions, like organizing workshops or communicating with customers and employees.

Use the exact job title.

Try to add the exact job title, Office Manager, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Office Manager Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Office Manager job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Office Manager Skills and Keywords to Include On Your Resume

Office Manager Soft Skills

Here are common soft skills that appear on Office Manager job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

  • Team Leadership
  • Team Building

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

Resume Skills and Keywords from Related Jobs

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

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Office Manager Resume Templates

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example
Dental Office Manager

Resume Example
Medical Office Manager

Resume Example
Front Office Manager

Resume Example
Back Office Employee

Resume Example
Back Office Manager

Resume Example
Bookkeeper Office Manager

Browse Skills from Similar Jobs

Frequently Asked Questions

What hard skills should you include on an Office Manager resume?

The most common skills and keywords we found on Office Manager resumes and job postings were Office Administration, Management, Customer Service, Microsoft Access, Administrative Assistance, Strategic Planning, Administration and Project Management.

Skills like Human Resources (HR), Accounts Receivable (AR), Data Entry, Sales and Accounts Payable also appeared on related job postings.

What are the differences in resume skills between a Technical Office Manager and a Dental Office Manager?

If you are writing a Technical Office Manager resume, try to emphasize skills like AutoCAD, Engineering, Computer-Aided Design (CAD), Project Management, Product Development, Project Planning, SOLIDWORKS and Technical Drawing.

Similarly, if you are writing a Dental Office Manager resume, emphasize skills like Dentistry, Dental Insurance, Dental Practice Management, Dental Software, Dental Assisting, Dentrix, Dental Care and Healthcare Management.

What are good resume skills to include for different Office Manager roles and job titles?

Depending on the specific role you apply to, you may need to emphasize different skill sets. Here are a few examples:

  • Information Technology Program Management Office Manager: Project Management Office (PMO), Project Portfolio Management, Software Development Life Cycle (SDLC), Integration and IT Strategy
  • Medical Office Manager: Medical Billing, Electronic Medical Record (EMR), Medical Terminology, Healthcare Management and Medical Records
  • Sales Office Manager: Sales Management, Account Management, Sales, Purchasing and Sales Operations
  • Administrative Office Manager: Office Administration, Administrative Assistance, QuickBooks, Accounts Payable and Administration
  • Purchasing Office Manager: Purchase Management, Procurement, Supplier Negotiation, Customer Service and Strategic Planning

What soft skills do hiring managers expect for an Office Manager role?

Soft skills like Negotiation, Leadership, Teamwork, Team Leadership and Time Management are essential for Office Manager roles and jobs.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume.

It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters.

Start targeting your resume

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